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Personnel was extremely nice and polite. Very comfortable design of the room, especially the bathroon. Though not crucial for a weekend trip, it is important to know the hotel has no lift.
Very nice rooms, great staff. Could hear quite a lot of noise coming from the street.
Room design and comfort brilliant . Staff extremely helpful . Location as advertised .Good proximity to Haarlem No hotel car parking . Access to rooms very difficult ,narrow , steep stairs and limited help with luggage .
Staff, room Really a restaurant/pub with rooms at back. Hallway needs modernising.
No lift. High staircase(s). For elderly people might be a problem. Room nr 6 was rather small. Specially to place two suitcases.
Really individual, funky room with quirky details. The restaurant attached was lovely. A little too expensive for a standard double (125 euro per night). For this price breakfast really must be included (as opposed to charging 14 euro per person for it!).
There was no elevator
we had an excellent gourmet arrangement including 2 michelin stars Bokkedoorns dinner for a great price stairs but at the end of this years there should be a lift
Free TV & Movies Shower & Toilet in the room with transparent enclosure - not for the shy.
Bed was very comfortable. Very avant-garde. Mood lights, TV, everything can be controlled by the in room iPad. Bar and areas downstairs provide all kinds of environments for different people and activities. Buffet was good and reasonable. Charging 3 euro to use a major credit card.
I love the iPad-centric room controls. Great selection of newly released movies. Comfortable bed with a great TV setup. Temperature controls don't work very well - the room gets very cold at night even though I set the temperature to 70 Fahrenheit. The toilet and shower design are fun and just fine for a single traveler. When traveling with a partner, there "tube" designs dont provide any privacy, especially for the toilet. Perhaps adding a fan or some ambient noise to drown out toilet noises could help keep the mood romantic, hahaha!
The check in time No place for suitcase
A good idea for an airport hotel. Almost like a hostel. Real service even though there is simplified check in and check out. Well thought out room and superior amenities on the main floor. I recommend this for an surprised overnight. No provision for luggage.
We spent a night here in transit between Brussels and Den Haag. Walking distance from Schiphol Plaza. Self check-in and check-out feature was very convenient. Room decor was modern. All room light/tv/blinds were controlled with an ipad. WiFi was great. TV had a good selection of channels (for us- we watched comedy central). We got to store our luggage for a few hours after checking out which was extremely convenient. Hotel manager was excellent. There was a leak with our shower, which actually made it unclear how the thing worked! So we wasted almost an hour in the morning. The hotel manager was EXTREMELY helpful... wish we'd asked him for assistance immediately!
Very nice shower. Clean, trendy room. Very unique. Room was small. Room Controls for lights, heat, etc did not work well.
Clean comfy room, great common areas, makes you feel at home. Will definitely stay here again. 5 minute walk to the airport, no need for taxi or shuttle
Efficiency, comfort. nothing. it was perfect.
After encountering one of Europe's worst heat waves, this was a pleasant surprise. The a/c was ice cold; the rooms were perfect for my family (individual beds); breakfast was more than adequate; and the hotel's restaurant had excellent dishes. I sincerely enjoyed my three day stay. I will come again.
Good price- bus to airport was very convenient and free. Good deal for price. Hotel hallways (and to some extent the room) smelled like weed and cigarettes. Budget rooms were very outdated and didn't feel very clean.
We stayed here two days(not consecutive) and the hotel was very nice! The first night we stayed we had a great room, it must have just been re done. The bathroom was amazing with a huge tub and a separate shower with a rainfall shower head! The room was huge and very clean! It was decorated very nicely! The staff was very nice and helpful! There was a balcony which was a plus. They had a shuttle that took you to and from the airport which was very convienent because the hotel is definitely in the middle of no where! If your looking for a place to experience Amsterdam this would not be it! The hotel is basically in the middle of no where but they do have a shuttle that runs every 40 minutes that takes you to the airport where you can get on the train and be down to Amsterdam in about 20 min. The first time we stayed here we had a great room, it was beautiful! The second time we stayed there the room was much less then what we were expecting! There wasn't anything wrong with it but I guess we just got out in the older part of the hotel that time!
Free shuttle to the airport. The rug was stained and one of the upholstered chair was soiled. Also, no coffee pot or supplies in the room.
The food in the restaurant, the wonderful and welcoming open fire and the very high standard of interior design which was very stylish. We have stayed at this hotel over 20 times both on business and pleasure and love it. Despite this however the Manager was unable to offer any form of refund when we explained our Son and his friends would not be joining us for his 18th Birthday weekend as Birmingham Airport had been closed and all flights cancelled. a little understanding would have softened the blow as we were all devastated, especially as his Grandmother, to whom he was very close had died 4 weeks earlier and we were all really looking forward to a wonderful break.This lack of flexibility is my only critisism of what is otherwise an excellent hotel.
quality of your dining facilities and quality iof the food
I was impressed by the level of service from the personnel. I had forgotten my BB in the hotel , so I called in five minutes they called me back to say that they had found it.
Breakfast-wonderful! Front desk staff attitude. Stayed there >5 times. Never had staff refer to my being a regular customer. I had just arrived from a long flight and had to wait in foyer for a room. Too much luggage to safely carry 'down' to storage area myself. Staff wouldn't hold even one piece behind the counter. I was a woman travelling alone so not at all considerate as I couldn't even visit the bathroom! Staff also eager to suggest only most expensive suites available when this was not strictly true, on a previous stay with no prior booking. Good reason to book before going! Other than one male front desk staff, most times front desk staff seemed high-handed and rather unfriendly. Shame because hotel is convenient and the food is great!
The Quad rooms are really huge and very comfortable. More than sufficient for our family of 2A and 3 C. The free bus shuttle between the hotel and airport is very convenient and runs on time. Reception staff were very helpful. They let me use their PC and allowed me to take a few pages printout. Rooms had no kettle. The walk from reception to the rooms using two separate lifts was a bit tiresome. No help from the hotel for this.
Restaurant was very good, bar staff very attentive, facilities very clean. Outstanding Not a thing
convenient to airport - lovely dining room and delicious food. it was a little further from the airport than we thought and we were very isolated.
The free shuttle, with frequent trips, was excellent. Always on time and never had to wait long for the next shuttle. Also started early so was able to get to airport to meet a 5:30am flight. N/A
Lots of restaurants with fast food- quick and easy when you are on the move. The noise levels in the hotel are not good as the cleaners are working 24/7 and this is not good!!
Superb trip, a three night couples trip as a European city break perfectly comfortable and romantic trip. Staff were incredibley helpful especially on arrival to give details of the public transport that we have and advice on getting around the city, the shuttle bus was excellent and a great help. The only concern was probably that breakfast cost was a tad steep in comparison to the room, but the buffet style made the most of it. That's really the only slight downside, on the whole the cost was a good price
The food and the shuttle service was good. The Wi-fi facility has to be improved as i was not happy with the service of T-Mobile Hotspot as it got disconnected after 10 minutes.
The airport is very close to this hotel which is part of the reason we selected it; it has a shuttle bus which is convenient as we had only 13 hours between flights home to the states. No complaints
close to aeroport, clean not very family friendly.
rounge there are no driyer.
Clean comfortable rooms; adequate facilities in the rooms; great for a quick stop-over; convenient airport transfer nothing
Good location & shuttle convenience. Good food in the restaurants in hotel premises. Housekeeping staff waked us in the morning for the cleaning the room which was highly unexpected. Over all it's ok.
No remarks it is an Ibis Hotel... nothing more... low cost but with Breakfast as an extra or anything else that you may get as standard in other hotels this hotel become as it is less attractive... Room service should be available...as a proper Restaurant Menu as well, not only badly grilled meat with frozen potato’s over fried pretending to be French fries... worst than any Mac... that’s all what it is available no matter which meal name you select...
Comfy bed, decent breakfast. Noise from outside room
The free and frequent airport bus shuttle was great.
The greeting at the front desk -reception was extremely professional and very helpful with local details such as restaurant information in the local area etc.... the room was very sufficient ,clean and provided all needs. We chose breakfast in the room which was just fantastic.
The kindness and concern of the reception staff. We needed a late check-out due to difficult circumstances and it was given with no problem or extra charge.
It was a place to sleep... It wasn't clean, the grounds were horrible (weeds, tall grass), it wasn't in a very good area.
The hotel is in a great location and overall a nice hotel - this was our 3rd stay. The room was okay - a little expensive for what we got. Also, on my reservation form it said there was a hair dryer in the room (so I did not bring mine) and there was not. No extra pillows or blankets for the chilly night. It boasted a great balcony w/view and all we saw was construction back there. Could not find a remote control for the television, had to keep getting up to change channel/volume.
Location easy to find, vast parking, vast room, WiFi, good restaurant, bus connection to Haarlem downtown (10 mn). Room a little noisy (corridor), distance hotel entrance to room.
The Location The room had not been cleaned and was very very dusty and the carpets had not been hoovered
We had a comfort plus room with a breakfast. Room was fab, super comfortable, fresh, clean and the bed was divine. Breakfast was a banquet with a huge choice if foods Inc muffins, many breads, various egg dishes and meats. Yummie
Roomy and relaxed I was unable to get any food whatsoever fate arriving back at 11.15pm one evening. The hotel must be ablt to cater for residents at least up to 12 midnight
comfy bed tea and coffee making facilities in the rooms would be a good idea
comfortable, clean room internet not good
The staff were always delightful and couldn't have been more helpful and friendly especially at the front desk. I like a kettle and the ability to make tea in my room but I appreciate. This is not a European custom!
quick and good 24h check-in service
I liked how clean and new it was. Could not get it warm enough in the room. It seems that the temperature gage only goes to a certain point. Being a new facility you probably still have some bugs to work out. I was called by misstake at 10PM and it woke me up. I had ordered a wake up call at 6:30AM but newer got a call.
Room was good, staff and facilies were fine for short stay requirements of an airpor hotel.
There is nothing special about this hotel, it´s one of those faceless places to stay. Stuff! At the front dest, 3 out of 4 receptionist seemed my arrival bothered them, because they had to stand up and do their job. They didnt have my reservation in their system, luckily free room was available. Without a word one made reservation and asked for my card. I didnt get usual: checkout time, parking fee, room service, breakfast served from till,...etc. Lack of communication skills described it pretty enought. Shortly after check in, I found out, I was charged extra 70 euros on top of what I was supposed to pay for no reason, at least I was not explained till this day.
Location to airport Limited menu, Breakfast food not very good
Clean, new and good value its not close to the airport, 10 - 15 minutes by shuttle bus
Neat Room, Toiletteries, Comfortable, Airport shuttle facility Staff could be more polite and helpful, Basic amenities like TV and internet should be part of the room rent and not charged extra.
I booked 7 rooms this week and from all persons I learned that this hotel is very noisy, two guests did change rooms, one of them was on top floor and he wrote me that this was a good room. Most of the guests will not return to this hotel.
Spacious rooms, good breakfast, good location, free parking The hotel has newly opened. They were finishing decoration all those days I stayed there.
Room was clean Service was poor. They would not take a new guest in until exactly 2 pm when they had limited rooms clean even then due likely to slow or poor cleaning service staff. When checking out, the front desk assigned one person to all check outs (who was a good employee) though others on the front desk appeared to be doing nothing or certainly nothing as important than serving guests.
Efficient check-in, free shuttle bus and peaceful location not far from Amsterdam center. We can't think of anything not to like.
Shuttle service was well organized and worked well Dining here is very expensive and service for dinner was 'if you must I will'
Buffet breakfast included. Evening dinner selection is limited but still ok. Rooms very comfortable and clean. Shuttle bus to airport is quick, approx 10 mins to airport Limited dinner menu. Shower water pressure not good. Shuttle bus runs every 30 minutes so check timing to make sure you make it to the airport on time. Shuttle bus pick up is separate from other hotels. Pick up at STA office near Starbucks arrival 4 section. Not a criticism but not obvious location.
My room was cleaned at 5pm instead of in the morning
it is convenient to ariport and train station, nice & clean and staff are friendly & helpful.
how convient it is. the maid service was poor. they did not remove the plates, or tray from room service. They are also too anxious to get in.
easy to access from the airport and center of the city, reasonable room charge. no free space in refrigerator
location was great. staff was very friendly and helpful. They went out of their way to make things most comfortable for my stay.
Rooms a little small for the price, compared to other rooms I have used (worldwide). However, easy access to the airport, for me as in transit over the night, brought some value to the price. Also, several of the TV channels were not operative. Too bad for a hotel in thic class.
We was staying in the family room, it coat a lot, but you get comfort. It was two rooms inside one, we have separate toilet and bath. We didn't take breakfast because we didn't have time, but it is really expensive. We use sauna it was nice after long trip.
Staff is very couretous and efficient. Make you feel very welcome.
I loved not having to leave the airport but did feel that the room was overpriced.
Walking distance to Schiphol airport For lack of time, I decided to choose a Sheraton. Exceptionally so, because I've had quite bad experiences with that chain. This hotel, however, was OK as far as I can tell.
room size too long to get to central amsterdam. always shuttle and then train from airport to central. need train near hotel. also shuttle shuts off after 12 so I had to pay cab fare twice. also breakfast is super expensive.
Wonderful airport hotel. Close to airport, with frequent shuttles to and from the airport. Very convenient for the night before we left!
Ease of travelling to airport, friendly staff, Professional staff, clean rooms! Wish the breakfast buffet wasn't so pricey
Clean and spacious Things felt a little cheaply made.
Beds we SO comfortable! Hotel food and drinks were quite expensive.
Wonderful facility. Expensive food.
great value for money
I left my purse in the restaurant during breakfast. My husband ran back to get it 2 hours later, the waiter remembered him and had my purse safe and sound with everything in it. He was very nice!!!
The shuttle service when it was on schedule and could transport everyone desiring a ride to/from hotel to airport terminals and the few staff that were on duty ...usually weekdays Spotty shuttle service on Weekends due to mismanaging the requirement to transport many guests. I waited 90 minutes for the shuttle that transports folks every 30 minutes and after the third missed shuttle because there were more folks than seats, I spent 30$ on a taxi to "shuttle" me a few miles to the airport hotel....all this after calling them and they said they'd provide a ride - never happened so that's how I waited 90 minutes versus half that time before taking a taxi ....seemed understaffed
Easy check in and easy to use shuttle to and from the airport. Nice lobby and restaurant. Room was nice, standard. Good value, I would stay here again. McDonald's restaurant a block away, but nothing else. Bathroom not 100% clean, but good enough.
close ot the airport very basic
beeakfast was excellent. room was spotless. walls are paper thin. rude people woke me knockking on their friends door 3 doors down at 2:30 am. it sounded like they might be knocking on my door. their noise continued for over an hour and destroyed my nights sleep.
Clean Uncomfortable bed and the wifi only had a good signal in the lobby. I had a room on the 3rd floor and could not get any reception in my room which was very frustrating
Noise from aircraft
Close to airport The air conditioning would not turn on unless it was warmer than 18 C outside. This is some weird Dutch cheap money saving tactic that keeps guests warm or outright hot, and at the mercy of what it's doing outside. I paid for the room. Let me control the thermostat.
the shuttle to the airport was nice My refrigerator in the room did not work and they did not have an ice machine. The airport hotel really wasn't close to the airport. The airport shuttle did not run passed 11:30 pm.
Easy access to airport Arrived after a very long travel day. Staff was unfriendly, room was fine but sterile.
Nice room for a good price. Free shuttle to Schiphol made it easy to get to the airport. It's location made it a bit of a process to get to downtown Amsterdam, but it wasn't too bad.
It stayed there just for the night as I had an early flight from the airport the next morning. For that purpose the hotel is fine. The shower was not usable as the pipe was completely broken down so I could not fresh up in the morning. I complained at the reception, but they didn't seem to take me serious at all. This seems to happen more often in this hotel. I'll use another hotel at the airport not next occasions.
Close to airport and free shuttle to airport. Clean room and friendly staff. Not close to walk to anything.
Comfort and quietness in the centre of Haarlem.
right downtown haarlem no resturant. no way to unload your car. very difficult to find
staff very good all was good
Quiet room at the back, comfortable beds. Slight, somewhat musty smell in the room and corridor during our stay.
The front desk staff was exceptionally helpful in making suggestions for activities and dining as well as in assisting with the arrangements. The hotel was also immaculate, and housekeeping was well-supervised in ensuring that the rooms were properly serviced and stocked. Complementary fruit and free wireless access and printing were much appreciated amenities. The breakfast was not included and was excessively priced.
excellent location - on edge of groat market. quality of rooms excellent difficulty in finding without a map and no private parking - although there is a public car park next door.
Was able to check in at 11.00 am, asked for an extension cord which was in my room on my return from shopping. Beautifull stained glass ceiling on the top floor. Umbrella's at the exit in case of rain. Loved it!
Great location. Friendly, helpful staff Very warm on top floor due to stained glass dome. Room was difficult to completely cool off. Pillows somewhat too thick.
Spacious room; helpful staff who would go out of their way to do things; central position A glass door to the bathroom was weird; room a bit chilly at night
right downtown close to all shopping and restaurants quite noisy at night, and no parking nearby
Location, comfortable bed, excellent value for money Room door not sound proof -> could hear noise in the hallway at times
comfort of the beds, but besides the good beds, it was a very regular hotel room (the term deluxe twin room gives you another idea) smoking hotel staff outside the hotel (for the entrance)
Proximity to bus stops. Location with respect to the Centrum. Nighttime food is hard to find.
Parking is no problem due to the parking places below the hotel but it is very expensive (35 euros per week) if you only stay for 2 days. I fail to see why a hotel can not get a price reduction if they really try.
Quick check in and check out; quiet and quite central to inner city; good parking facilities
I liked the location in Haarlem. Walking distance to everywhere. Nice big comfy rooms and great breakfast Distance from Amsterdam and station. The room had some sort of underfloor heating which wouldn't switch off.
Comfortable room, friendly staff
good place to stay the location is not so optimal if you need to travel without a car
Location and complimentary mini bar. Front desk staff were very friendly and offered good advice on the local area. breakfast was expensive (19.50 Euro per person) for an average meal.
All the facilities good breakfast with chefs to cook on order.
The hotel was clean, the bed was fantastic and I liked the fact that UK plugs and TV channels were available in the room. It was well-placed for Haarlem station and the buffet breakfast was very enjoyable, offering a good selection of continental foods. We were excited to learn that there was a jacuzzi in the room but unfortunately this did not work. Also, I was disappointed that there was no iron and ironing board in the room.
Staff were friendly and helpful. The room (a superior) was a good size and very comfortable.
Proffessionalism and courtesy of Carlton Square Hotel Staff Very comfortable and clean bed
hotel very convenient for bus and train stations, polite helpful staff. room spacious and comfortable with tea and coffee supplied. breakfast very basic, hotplate for frying eggs on buffet table at breakfast, not very practical when busy
Easy and good service from hotel staff
The city of Haarlem itself is very pleasant, with a historic old centre with outstanding 16th-17th-18th century architecture, combined with an abundance and wide range of shops and restaurants. As a gateway to the city of Amsterdam, the Lion d'Or Hotel is also excellent - it is a three minute walk to the platform of the Haarlem train station, which provides service every 10 minutes to Amsterdam Central Station which takes only 15 minutes of train travel to reach.
we enjoyed our stay at the hotel staff are friendly and helpful, thank you
A comfortable hotel with friendly staff, close to the centre. A little aged and perhaps in need of a revamp. Still uses blankets and sheets instead of duvet and cover.
The desk staff was very courteous, professional, and knowledgeable. They not only made our stay at the hotel more enjoyable, they also made our stay in Haarlem more enjoyable.
Our second stay at Lion D'Or for comfort and location. Perfect location across from Haarlem station for arriving by train or trips into Amsterdam, Zandvoort (beach), or other rail departures. Also located right up the street is the express bus #300 starting point that whisks you comfortably to the Schiphol departure terminal for 4 euros. Great base for Haarlem and A'dam. Real good breakfast buffet included. Loved the air conditioning. FrieGood local and regional beers available in the bar reasonably priced. Willy Wortel's a half block away. Scenic 10 minute walk to great market and the big church. All-in-all Lion D'Or is the best choice of Haarlem hotels for users of public transport
Location - near train station, so Amsterdam was only 15 min away and very easily accessible. Good breakfast buffet and helpful staff.
Very good location, staff, breakfast is very reach, new and clean rooms and facilities. no
This place is right across the street from the train station. It was so simple to get around. I had to go to The Hague and to Amsterdam as well and was just perfect. Bit of a walk into the Grote Markt but if the weather is nice and you're mobile, it's easy. Shower is massive too. Breakfast was one of the best so far for me on my trip. Not sure what the deal was if it had to do with the construction across the street of the new terminal, but while trying to fall back asleep at 5AM, I noticed that when cars drove pas in front of the hotel (I was in room 26) I could feel my bed shake a bit when the car would drive over a bump. Probably not a good thing. Also, the room felt slightly slanted away from the road. If you're super fussy, these things might throw you off. Busy weekend so a bit expensive for what you got. Plus Wi-Fi wasn't free but there's an internet cafe a few doors down which is way cheaper.
Good service, very nice free breakfast! Very helpful with lost luggage at airport Stay was not long enough!
peaceful and quite..excellent breakfast and shuttle service from airport
nice bed, good internet, nice corridor decoration, good fruit and bread option for buffet breakfast television is not LCD monitor, breakfast: no live cooking for omelette
The staff are extremely courteous and professional. The free shuttle service to and from the airport is a very useful and efficient service. A very quite and scenic location and Amsterdam Central is relatively a short train ride. A minor criticism is that the TV is not flat screen.
the breakfast buffet was limited in choice
Free Wifi, very friendly and accomodating staff
Used the 24/7 Business Center - easy to use also late in the evening Missed one bus dep. as I did not know that it leaves from the lower level and not from the Reception level - this should be better communicated
-Nice hotel with a clean room, comfortable bed, and well-appointed bathroom. -The breakfast spread(not always included in the price, I understood) was very good. -The shuttle service is convenient (if you can find seat in one TO the hotel, that is; no problems FROM the hotel to airport). This is important because there is nothing, literally nothing, near the hotel and it is about 15 minutes ride to/from the airport. The restaurant was good but has practically no options for a vegetarian meal (surprising since vegetarian choices appear to be becoming quite common at most good Dutch restaurants). The front-desk staff was generally polite and responsive. -They share the shuttle service with another hotel AND a few parking lots. As a result, there is always a large crowd waiting at the airport. The problem was further exacerbated by one of the shuttles being a small van. -The driver of the shuttle (the large one) on the day of my arrival was extremely rude--he shut the door in the face of a young lady who was trying to enquire about when the shuttle was supposed to leave the hotel It didn't and took the Etihad crew to the airport instead). I felt bad enough about it that I went back into the hotel and reported this to the front desk (the Manager was "not available" to speak with me); have no idea what, if any action was taken against the driver. -The next morning, the hot water heater was not working, making it impossible for the guests, many of whom had to catch morning flights, to take showers.
Cleanliness and comfort It could always be less expensive
Rooms were large and king sized beds were comfortable. I particularly liked the exclusive brand of toiletries provided, especially the body lotion. It was heavenly. The location meant that there was literally nothing nearby. But if you take the bus to the airport, then there were more options.
Breakfast was awesome! Very good food and clean. The room was very spacious and gym was clean.
Easy to find, clean and comfortable rooms, good sauna and steam room. good breakfast choice, close parking. Disapointed though when I arrived late (23:30) and no possibility for a drink. Not even in the room, there was a minibar but no drinks in it!
the staff..very friendly and helpful i got stuck in the lift as soon as i arrived.....these things happen...unavoidable
local to bisiness visit Remote location & bleak in winter
I liked the location in the marina and the proximity to the beach I thought the breakfast price too high, twenty euros
arrived late and left early next day did not like entering a parking lot to get access to the hotel, paying for the parking is even more unfriendly
the room and the location
The staff went out of the way to help you
The room was excellent, spacious and clean
Close to the beach which is convenient for a shower after all the beach activities. I think the price for a room is too expensive. Some dicount or promotion price would be better~
nice position overlooking the harbour i could here my neighbours in the room besides me
Great Price, modern, free airport shuttle, friendly staff. A bit far away from downtown, but that is not why one would stay at an airport hotel.
I like the big size of everything Distance from airport and distance from city center
Great staff. Excellent breakfast. Clean, spacious common area Clean room - plenty of light and outlets Limited dinner menu - tho good food.
It was close to airport and the staff was helpful. It was clean. Loved the tea service. The lobby was pretty. Main thing for me was it was clean. I will pay more next time. The room didn't look like the pictures. I think you can upgrade to the newer rooms. Our room had stains on carpet and chairs and walls were scuffed up. I would say it was a 3 star hotel.
Hotel is very clean and close to airport. Hotel staff very, very friendly .
Information about material facilities(for example -sport centre etc.)
Proximity to Airport Staff forgetting to give voucher for shuttlebus resulting in pushy bus driver and wasted time..and €19 for breakfast when I just wanted small fruit? Far too expensive so no breakfast
location Could not open a window to get fresh air and air conditioning was not really adequate.
The staff were quite curtious and pleasant. No delays accessing the room nor upon departure.
friendly helpful stuff , nice clean room everything very much ok ----
The bathrom was dirty with hair on the floor. Used soap in shower. Advertized free local calls and free wifi but was charged for both, for $200!
staff service food
The shuttle service from the airport was free and efficient. Staff were friendlly and responsive. Room was clean and comfortable without any excessive noise. There was a nice restaurant and bar. Only that our room originally didn't have a door to the bathroom, they did change us to a room with a door after we asked. At first we thought maybe this was normal in Amsterdam but it seemed a bit primitive to have no way of containing the various sights and smells. it was rather strange to be given this type of facility without any warning.
Very convient for getting to the airport, regular shuttle ran between the hotel and airport all day long. Room very modern, spacious and quite after staying in the old part of Amsterdam for a week. Nice restaurant, had a good dinner but breakfast was a 15E buffet, no other choice, expensive but good.
The hotel is an excellent value for the price. The room my wife and I had was clean and quiet. We thought the restaurant was overpriced but the location is within walking distance of a wonderful small town where the people were very friendly and an Italian restaurant and grocery store very close. The bus to the airport was on time but sometimes crowded. Overall we would stay there anytime we are at Amsterdam airport.
The hotel was very clean and the room was amazing, worth the money! The staff is very rude and unprofessional. It is so bad that despite the hotel being clean and well kept it isn't worth the stay.
Front desk staff very helpful. Extended my stay twice and never a problem to keep the same room. A short walk into the town adjacent. Rooms were in good shape. It was very convenient as I was taking some courses at Schipol. Shuttle service. The bus was packed when it finally arrived after I waited 52 minutes at the airport. There was a crowd awaiting to get on. I did manage to get on but not everyone who wanted to was able, This shuttle serves the Ibis budget, the Ibis and the Dorint hotels So you get 1 and 2 star shuttle service to a 4 star hotel. The bus did go directly to the Dorint, but I was the only one to get off there. A 4 star hotel needs to offer 4 star service throughout all its services.
convenient because nearby airport
I asked to change my room and was immediately accommodated.The new room was quite nice. Clean bed and facilities. The first room I was assigned smelled strongly of smoke. I asked for a change. See above. The hotel's common areas are badly in need of upgrade. Too many stains on carpets etc. Also, in my room, the upholstery on the desk chair was torn. These are the reasons for not wanting to recommend the hotel to others. It was fine for the one night, but I would try somewhere else for any longer time.
Breakfasts are wonderful, good range of dishes for the morning start. Very warm attitude of personal. Absednce of the smoking facilities.
Booked room for $75 after missing flight. Shuttle was provided at the airport. Was very clean and nice for the price. Staff was friendly except for shuttle driver. Nice looking pool, sauna and steam room. Restaurant staff was nice. Shuttle driver was rude on the way to the hotel. Restaurant was expensive $15 for hamburger. Had to wait till exactly 2 pm to check in they wouldn't check us in 10 minutes early.
EUR 12,50 parking fee I didn't like the hotel at all. There are much better alternatives around Schiphol. The hotel is generally old and mainly used for stop-overs between long-haul flights and by airlines' crews. Nothing spectacular.
Hotel staff were very welcoming. Room was very clean, bed very comfortable. Large room, plenty of storage. Breakfast room was very nice with a good selection. Shuttle bus very prompt and driver very helpful with luggage. I was staying overnight at Schiphol between flights. Hotel is a little far from the airport, especially if you are arriving late in the evening. No ramp up to the door at reception. Had to carry heavy suitcase up several stairs.
I stayed at the Dorint hotel on the 21 of this month(may 2015) anf it has been by far the worst experience i have ever had! I have stayed there before and i had no complains overall, but this time, there was a person in the recception that treated me really badly with no reason, i was staring at him thinking how come this person works here? I wrote down his name(Victor Brokke) and i wanted to talk with the manager but i had no time because i had an early flight and i was kind of late, too diferent than the morning recepcionist that was so nice and professional, when she asked me how was my experience i told hee about the missunderstanding that happent that night and she said she would take care of it. Really, they lost a customer, i travel to the netherlands at least 3 time a year and i love staying in hotels close to Schiphol because of the facilities such as close to amsterdam and also shuttles to the airport. What they dont realized i think is there is over 50 hotels in that area, and the Dorint isnt going to be one that me, relatives or friends are going to stay in.
the rooms in the new building are like a prison, romantic location, rude staff and wanted to pay for services that we haven;t (breakfast) and others
Pretty setting. Convenient to tourist locales. Did not realize there was a modern wing and we would not be in old part of hotel as noted in all photos. Not set up well for familes as mostly a business hotel but staff very nice and fed us in bar area.
The scenery is just amazing, the estate around is great and very close to Haarlem and Amsterdam. The room service was not that you expect from a 5 star hotel. There is room for improvement especially to educate personnel to pay attention on the details.
ambiance/surroundings. Beautiful building, friendly staff. the hotel and restaurant are very well known and excellent, but we didn't have a room in the main building and we could not be in the main restaurant for dinner. We were not very clearly informed upfront about this.
Perfect location, excellent food, fantastic barman. horrible service. Unexpectedly horrible.
Classy,comfortable room with excellent facilities inc.free WI-FI and BBC TV programmes.Beautiful restful location with easy access to Amsterdam from local station.Excellent breakfast and service Staff friendly and helpful.Looking forward to going back next year..
Lovely peaceful place. We plan to return.
we received better room than what we had booked. very good restaurant but we sat down for 4 hours for a 6-course meal and even skipped the dessert. it was too long. restaurant should have asked us in advance if we would like to stay for that long.
Top quality hotel in a really nice location. Rooms are nice and clean & breakfast is superb. Service on the terras ( Brasserie DenK) could definetly be better.
The staff was simply extraordinary. Our room was quite a distance from reception, and was in a section undergoing renovations.
price versus quality
Friendly staaf, rooms clean and confortable, location.
the beds are good, the buffet breakfast is excellent, spacious rooms the "smokers-room" is located right at the entrance of the hotel, this is unacceptable. During my stay one of the elevators was broke, this was inconvenient, but incidental.
The friendly staff
the breakfast wasn't too expensive and the selection of food was good and of good quality. parking was free which was an unexpected bonus. our room, although it had a sea view, was next to the elevators and we were woken up several times by guests coming in from a late night (+1am etc) and talking loudly. the soundproofing could have been better, but i imagine our room could also have been better since the hotel wasn't full.
The breakfast GREAT,the in room refrigerator very useful,
sea view, bar, location. receptionist could not reccomend a restaurant
Very pleasant and welcoming lady on reception. Made us feel valued. Good breakfast buffet with a wide variety of choice.Room very clean with neat bathroom plus excellent sea views of Zandfoort beach. Bath needs anti slip material in the bottom, could be a danger for some people.
Location The plastic glasses in the bathroom were not refreshed, the biscuits were not refreshed