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10.0
Pros:We loved the Jeep upgradeCons:Our flight got in a little earlier and the computer wanted to charge $200 more for that extra hour! Our agent did get it taken care ofReviewed 6 Jul 2021
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8.0
Pros:When someone finaly came he was super nice and extremely helpful but even though it was supposed to be open to return the car there were four of us trying to return carsCons:there could have been someone there until closing timeReviewed 26 Jun 2021
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2.0
Pros:the building was air conditionedCons:There was a line of over 20 people waiting to get a car and there was only ONE person onsite to check people out. I waited over two hours and barely moved up in line. It was taking over 12 minutes for each person to get their car and when I started to move up in line, another plane would land and the express customers would get helped before the rest of us, but even the express customers were having to wait forever. I agree express customers should take priority but it was a no-win situation for everybody. It was a Sunday around 6pm and from hearing everyone in line grumble, plenty of people had reservations so they should have known to schedule more people or if they didn't have anybody to help they shouldn't have taken any more reservations. They could have done a bunch of things but making everybody stand in line for hours was not the way I feel they should have handled it. I finally gave up and never got the rental car and had my 79 year old dad drive me 2 hours to Orlando. He is a saint and I love being around him, but he's 79 and under 5 feet tall so it was a scary drive!Reviewed 16 Jun 2021
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2.0
Cons:fuel tank latch didn’t work and couldn’t refill tank Was charged for gas Even though I brought this to the attention of the attendant at budget upon returnReviewed 16 Jun 2021
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6.0
Pros:Truck was perfect choiceCons:40 minute line wait to pick up the truck truck smelled of smoke, seats stained. Went back to airport to return after driving only a couple of miles got back to airport and saw that the line was even longer and I just didn’t want to wait any longerReviewed 15 Jun 2021
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4.0
Pros:staff was friendly and pickup and dropoff was easyCons:gas tank wasn't full....returned the car with more than what was in it when I got it and got charged for not filling it....had a little hassle trying to get the extra charge taken off....car wasn't very clean and had an odor.Reviewed 24 May 2021
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8.0
Pros:Staff member at the terminal was awesome. Very personable, efficient and professional. I walked away satisfied and laughing at our last exchange. She was the last employee I saw while picking up our vehicle. Upon returning our vehicle we did locate an employee in the lot who was also quite friendly.Cons:The vehicle was dirty from the top to the wheel wells. The rear seats were still down which made it easier to put our luggage away but the area clearly had not been vacuumed. There were no employees to be found in the lot. There was a damaged front headlight which had markings on it indicating that it had already been observed by staff. Upon putting up the rear seats to pick up our children at the airport, We noticed that all rear seats were covered with dog foot prints of mud which I had to clean prior to picking up our guests. Clearly not COVID-19 sanitized.Reviewed 20 May 2021
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2.0
Cons:Long lines AGAIN at counter.. same as in March, cancelled and called an Uber. Why is there only one person handling rentals?Reviewed 1 May 2021
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10.0
Pros:Staff was friendly and professionalReviewed 26 Mar 2021
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10.0
Pros:Very quick and easy pick up. Counter is located in baggage claim. But go to the counter before you get your luggage because line became very long right after we finished at the counter. Drop off is super quick and easy.Reviewed 7 Mar 2021
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2.0
Pros:NothingCons:Having one person work the counter on Saturday is simply DUMB. People were in line for longer then their flights. After waiting for 30 minutes we left.Reviewed 1 Mar 2021
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10.0
Cons:I thought the price was a little highReviewed 24 Jan 2021
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