2.0
Horrendous customer service. Made flight and car rental arrangements to Sarasota for a family member’s critical medical emergency. Changed to an earlier flight that put me in Fort Myers due to poor medical prognosis. Tried two national contact #s that went directly to automated/AI responses stating rental reservation could not be changed. Desk agent in Fort Meyers made us wait in line for 15 mins only to tell us that there were no cars available and we could not switch our reservation anyways. We had to purchase a new reservation with a different carrier. Terrible experience.Reviewed 17 Nov 2025
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10.0
Mark at checkout (outside in the Kiosk at Sarasota airport) was a pleasure to deal with!Reviewed 20 Sept 2025
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4.0
We were told it was electric only and we would have to go somewhere to return it fully charged. That was not going to work for us. Told us regular car was $3 more. No problem. When we returned the car t Hertz in Venice charged us about $40 more. VERY DISAPPOINTED!Reviewed 31 Oct 2024
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4.0
Car was not ready at reservation time. Had to wait over one half hour for a car. Then I was given a car I had not requested, an EV. Sarasota desk said it was at full charge and said there would not be a charge. Drove it 27 miles total. At turning it in in Venice, office had no electrical power, so could not finalize receipt. When I received receipt later, I was charged for use of 30% of battery charge. Called Hertz 800 number for explanation and agent was totally useless. Did not understand my request and all he could say was “mail in a receipt if you think you were overcharged for fuel”. I tried to explain the issue was that I could not have used 30% of battery in driving 27 miles, but all he could do was repeat same answer. Requested to speak to supervisor; was told one was not available and would call back. Waiting for the call back.Reviewed 2 Oct 2024
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10.0
Hertz didn’t have a minivan available that I had reserved for all my travelers. But agent upgraded me to a super large SUV for the price of what the minivan would have been. That vehicle was great. Enough space for my traveling companions and very comfortable.Reviewed 12 Sept 2024
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2.0
I spent time trying to pay prior. I uploaded information prior. I stood in a long line to get a car I reserved. The I was ent to a parking lot where I had to wait for a vehicle. Staff was rude and dismissive. Drop off was rude and dismissive. They refused to provide a receipt. I hope I never have to use )etc again. I am losing trust in Kayak.Reviewed 11 May 2024
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10.0
After reading all the terrible reviews I was skeptical of a smooth experience, but it went off without a hitch. Pleasantly surprised.Reviewed 19 Jan 2024
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2.0
They told me I would get a Honda CRV and ended up with an HRV which was too small for our purposes. There were also extra charges that weren’t disclosed before booking (maybe a Kayak issue as well)Reviewed 12 Nov 2023
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6.0
Gas was 7/8 full. Warning Light on dash We dropped Car off early after hours and took an Uber.Reviewed 3 Nov 2023
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10.0
Hertz counter at SRQ closes at midnight. We missed a flight connection and were put on the very last plane to SRQ that arrived at 12:10 AM. Hertz had somebody hang around until all the customers on that plane who had reservations were taken care of.Reviewed 18 Nov 2022
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8.0
Wish the Hertz in Estero had Sunday drop off so we didn’t have to drive the 30 minutes to the airport. Even if they just had a 1-2 hour window for drop off on Sunday.Reviewed 15 Nov 2022
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10.0
Kind and courteous employees, no hassle.Reviewed 8 Jan 2022
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