Reviews for Budget in Paris
- All reviews 100%
12 Jan 2018
I was clearly not welcome
Cons: the car was noisy and not fuel efficient. The staff was unwelcoming starting from the moment they realized I had booked from a broker in the US and was paying less than then French rentals. They took revenge by upselling me some insurance. I was not against it, but numbers really did not add up. It was not only more expensive, but also the EUR - USD fx rate did not make sense. I ended up paying double the amount I had initially booked. Also, there was a railway station tax which I also found out about, and when I challenged them again on this, they had no response other than a threat: "you know, we should cancel your booking because you are not a US resident but you booked through a US site". very nice...last but not least, I had to beg them to show me the car and bring me to it for a review. Initially, they did not want to come out of their cosy office. none in the office was very interested or concerned about me, and I was the only client...
14 Aug 2017
Overcharge at location and language barrier
Pros: Car was relatively new and ride well
Cons: Difficult in communicating insurance options and variation in pricing between two identical reservation. Reservation wuited in USD but was charged in Euro at exactly same price.
7 Aug 2017
Poor Transaction Communication
Pros: The pick-up was fantastic and so were the people. The car was in great shape and was exactly what we asked for.
Cons: I received a charge for $920 USD which I'm still disputing at the moment. The original price was $90 USD taxes and all included for our one-day rental. This major accidental charge can startle most people and hinder their vacations with the possibility of fraud on their credit card.
25 Jul 2017
Pros: great service, nice people. Manager was incredibly helpful