10.0
The drop off at Carrousel Du Louvre in Paris was challenging to locate but not impossible. Therefore, I recommend that the agent provide detailed instructions about its location. Otherwise, all services were excellent.Reviewed 3 Oct 2024
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2.0
PoorReviewed 28 Aug 2024
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8.0
Hertz did the usual insurance trick to increase the price from E1480 to E2140. Which is to say that the price YOU gave us did NOT include insurance. The fact that insurance isa going to cost another E700 should be included in your website or theirs. The only alternative offered to us was to take ALL the risk, or pay what we paid (E700) - leaving a E2,500 per event excess, or pay a further E400 (total E1,100) for comprehensive cover.Reviewed 12 Jun 2024
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2.0
Unfortunately, a bad rental with hidden costs exceeding the original offered price by a factor of 10. Had to cancel, but still see charges showing up. Very disgruntled.Reviewed 10 Jun 2024
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4.0
We were 'upgraded' to an electric vehicle and it ended up costing us so much on time and money to charge the vehicle because it was used for a long destination. There was no explanation on how the vehicle worked, it was just presented as a 'gift' of an upgrade. We also required assistance on Sunday night and no one in France or North America was able to help. The keys somehow got locked in the car and we were told to wait until 9am on Monday to contact the rental office. We had to request assistance from towing company. They also blocked €1000 on my credit card for incidentals. I was not impressed by the cleanliness if the car. I think someone ran a family rag over it too'clean' it. Perhaps these are the French standard but the carpets were not clean neither and I took them out to shake them.Reviewed 30 May 2024
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6.0
My experience with the staff and pick up/drop off was great. I will never rent or own an electric car, however for road trips as charging can be very inconvenient unless planned out perfectly. Otherwise, all good!Reviewed 20 May 2024
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8.0
Getting invoice when returning vehicleReviewed 5 May 2024
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2.0
We reserved a Red Hyundai and instead received an EV for a day in which we were making a day trip to Normandy France. Instead of filling up gas once or twice, we had to charge our car five separate times, totaling over 2 hours in lost time. The car was also improperly inspected prior to our use of it, as the back right tire was underinflated, nearly causing serious injury and perhaps death due to its popping on the highway. Moreover, Hertz’s customer service was comically bad when this (their fault) happened. Imagine a world in which the operator responds to your plea with “I do not know what to do.” We live in that world. We had to, on our own, call a tow truck and deal with an auto shop in rural France, an extreme inconvenience to all involved. If friends ever ask which company to rent from in Paris, I will simply not answer Hertz.Reviewed 4 Apr 2024
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2.0
We booked and fully paid for an automatic car with Hertz via Kayak. At that pick up Hertz said our booking was an electric car which wasn’t specified anywhere in our booking. We ended up having to top up 20-40 euros per day to get a petrol/diesel car: 20 euros additional for manual, or 40 euros additional for an automatic. Our booking specified automatic car but no use we had to pay extra to get an automatic petrol/diesel car.Reviewed 16 Jan 2024
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2.0
Kayak messed up the booking. Did not let us know that we booked an electric car that was not suited for long drives. Hertz charged double to give us a non-electric car. It was a disaster and was Kayak's fault.Reviewed 4 Jan 2024
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10.0
Initially they charged us 160 euros for some trash we left in the car, but when I called they removed the charge which was the right thing to doReviewed 28 Nov 2023
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2.0
The car was fine. The pickup at Hertz Charles deGaulle Terminal 3 was terrible. Car wasn't near ready. Long, SLOW processing. I'd never rent from them again - at least not at that site.Reviewed 28 Sept 2023
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