Hotels near Cancun Airport

Hotels near Cancun Airport

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Cancun (CUN) - Cancún, Quintana Roo, Mexico
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Best hotels near Cancun Airport

Cleanliness
9.6
Comfort
9.6
Facilities
9.5
Location
9.3
Overall
9.7
Overall 9.3 Excellent
Based on 461 reviews
Cleanliness
9.6
Comfort
9.6
Facilities
9.5
Location
9.3
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.6
Location
9.3
Services
9.5
Staff
9.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.4
Location
8.8
Overall
10.0
Cleanliness
9.6
Comfort
9.7
Location
9.3
Services
9.6
Staff
9.5
Cleanliness
9.7
Comfort
9.6
Location
9.5
Services
9.6
Staff
9.4
Cleanliness
9.6
Comfort
9.6
Location
9.4
Overall
9.0
Services
9.5
Cleanliness
9.0
Comfort
9.1
Location
8.9
Services
9.4
Staff
8.8

Good 7.0
Pros: Food very good, different restaurants Very nice staff
Cons: When we arrived from our overseas flight at 11.30pm we had to wait one hour until they put in our two extra beds for the kids although they knew before that we booked our deluxe suite for four people Room we had was without atmosphere- very big bit not cozy Small plunge pool not really, no view
Excellent 9.0
Pros: The hotel as whole was amazing. From its sleek and modern design to its choices of restaurants and the sizes of the rooms were spot on.
Cons: The staff are really kind but lacked with English especially at the front desk.
Excellent 8.0
Pros: The hotel is absolutely beautiful and clean. The staff are really nice and has three restaurants with a beautiful Spa and much more.
Cons: I didn't like the fact that we were not informed about the amenities or any information about the hotel such as the restaurants or bar or Spa. It was like we had to find it out ourselves. Not to mention how complicated it was to reach the Spa with no signs to guide you there!
Excellent 10.0
Pros: This is our second time staying in Nizuc! Great location with wonderful staff. Recommend!
Good 7.0
Pros: Clean
Cons: I reported to the male manager about two incidents of unsatisfactory services and he did nothing. It¿s my birthday week. This 5 star resort did not give me 5 star treatment.
Excellent 10.0
Pros: exceptional service, quality staff, beautiful design and spacious well taken care of rooms
Excellent 9.2
Extraordinary spa, triple priced however extraordinary. Some restraunts worth several Michelin stars, especially I want to mention their Peruvian one and La Punta. Water sports lacking windsurfing- nearby resort had it. Water if too shallow and too mushy for my taste, one needs to go far to get it above hips. Amazing landscaping. It was a spa trip for me and I got it:)
Excellent 10.0
Pros: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were
Cons: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa
Excellent 10.0
Pros: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.
Cons: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high
Excellent 10.0
Pros: The design.
Excellent 10.0
Pros: Architecture
Excellent 10.0
Pros: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Cons: Nothing to doesn't like there.
Nizuc Resort and Spa - Cancún
Rated no. 1
9.3
Excellent 9.3
Based on 461 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.6
Facilities
10.0
Food
10.0
Location
9.4
Overall 9.4 Excellent
Based on 67 reviews
Cleanliness
9.6
Comfort
9.6
Facilities
10.0
Food
10.0
Location
9.4
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Food
10.0
Location
10.0
Cleanliness
9.6
Comfort
9.6
Location
9.3
Services
9.6
Staff
9.6
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Excellent 10.0
Pros: Everything, from the moment you step in the property is fantastic, I love the app where you can look for all the amenities of the hotel also the wristband including the room key, it¿s great!
Cons: Probably that they don¿t have a bar on the beach but it¿s more like a suggestion
Excellent 10.0
Pros: The food was excellent. I been to a litt of all inclusive places before and after a few days the food all taste the same. Every restaurant had great food. The Pool was also really nice. This was a very nice place.
Cons: All the taxes at the end of the trip. I was told I will be paying one tax at the end, but received another bill for just as much. Something wrong there. Trying to understand.
Okay 5.0
Pros: The ocean view
Cons: No coments
Excellent 10.0
Pros: Everything
Cons: Lovely place. Would come back
Excellent 10.0
Pros: The all inclusive adults only, the staff was amazing and even remembered our last names!
Cons: It would better if it was situated closer to shopping, restaurants, etc
Excellent 10.0
Pros: Safe, Cleanliness, friendliness, superior comfort, exceptional rooms with amazing views, good entertainment and food.
Cons: Room service can sometimes be real busy but the service is still great
Excellent 10.0
Pros: Everything
Good 7.0
Pros: I enjoyed the jacuzzi in our room, it was big! Enjoyed shopping with Fabiana at the swimsuit store, she gave great service!
Cons: We arrived at 2:30pm and did not get a room until 4:30 but they allowed us to stay later at checkout.Also, I asked for Addt’l shampoo/conditioner twice but they never provided it so don’t forget your toiletries in the future. Beach location wasn’t good, the tides were high at this part of island and a lot of seaweed..could not enjoy the beach at all. No activities to engage with other couples...it was super boring, a waste of my money!
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: The remodeled areas were beautiful. The staff was more than exceptional and took very good care of any need we had. Overwhelmed by our stay that we can’t wait to go back.
Excellent 10.0
Pros: Wonderful hotel. Excellent food, fun swimming pools, and just outstanding service. Then the 2 for 1 room deal really made it worth it.
Cons: The rooms could use a little updating, but the beds were comfy.
Excellent 10.0
Pros: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!
Cons: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.
Excellent 10.0
Pros: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.
Excellent 10.0
Pros: I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.
Cons: I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.
Excellent 10.0
Pros: We really liked the location. The hotel is located in the hotel zone but really close to the airport. My wife loved the spa! The staff were friendly and housekeeping did a nice job every day. We had spectacular views day and night. We would come back!
Cons: The hotel is a little bit older than others in the Hotel Zone but everything else made up for it.
Excellent 10.0
Pros: The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!
Excellent 10.0
Pros: Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!
Sun Palace Couples Only - Cancún
Rated no. 2
9.4
Excellent 9.4
Based on 67 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Food
10.0
Location
8.5
Overall 8.5 Excellent
Based on 147 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Food
10.0
Location
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
8.4
Services
9.0
Staff
9.2
Cleanliness
9.3
Comfort
8.0
Facilities
8.6
Food
10.0
Location
6.8
Cleanliness
9.6
Comfort
9.7
Location
8.8
Overall
10.0
Services
9.5
Cleanliness
8.3
Comfort
7.9
Facilities
8.0
Location
6.8
Overall
8.0
Cleanliness
10.0
Comfort
7.5
Location
8.3
Services
9.2
Staff
7.5
Cleanliness
10.0
Comfort
9.6
Location
10.0
Services
9.2
Staff
10.0

Excellent 8.0
Pros: This resort offers so many activities for kids and adults. Food is also generally good. We had the best meal at Agra. Kids enjoyed the kids club and wired lounge. Room service was prompt and great. There are many options for pool and we were able to find one we all could enjoy with the right temperature (it can get slippery around pool so be careful). Staff is friendly and accommodating and tries to go out of their way to make guests comfortable.
Cons: COVID protocols were not strictly enforced (people not wearing masks and not being asked to). Room was disappointing. Other than being small, it had very few plug sockets and since everyone went with their devices, it was a struggle to find enough plugs. We asked for extension cords which they couldn't provide due to security reasons (I understand that). They had a jacuzzi in the middle of the room, I wish they would remove it and give us some decent sitting space to interact/watch TV etc. Our room was really far out from the lobby and every time we had to go between room and lobby, it was a 30 minute walk or a wait for transportation which were supposed to come at 10 minute intervals but were not regular or often full. Also, we struggled so hard to get a reservation at Agra. They kept telling us "it's full". Since demand is high, I suggest they should increase capacity or enable advance reservations.
Mediocre 3.0
Pros: Amenities
Cons: Food was average at best. It was only fresh some parts of the day and only one restaurant tasted good Reception hardly answered and was slow to bring everything we asked for We were informed that they had steamers and they did not… We were wrinkled for a wedding as a result of their misrepresentation The staff at the front desk was rude and unprofessional We checked it and they told us our payment “declined”. Our bank spoke with the front desk and advised that the payment came out on their end. They let us check in. At checkout they told us our payment never went though AND that they reversed the payment so we should just pay from another card, and they would reimburse us when “it cleared” 1. How did you reverse a payment that you never received? 2. Why would you reverse a payment intended to cover our stay if we are still there 3. How are you going to “reimburse” if you’ve already reversed a payment that you didn’t receive Our bank manager authorized a temporary credit so we could at least check out (they removed our bags from our room so we couldn’t leave) but insisted that the original funds were gone and it seemed that resort was trying to get paid twice. We make the payment and leave. Two days later, we get an “international payment fee” from the resort that we weren’t advised of at the time of payment. When I called to ask about it, someone hung up in my face. The unlimited drinks and average doesn’t make up for the way they treated us. Ironically while checking out, another couple had a similar issue… imagine my surprise they were the same race as us. I watched several people come and go and only that couple was treated with the same disrespect as us. No coincidence.
Excellent 8.0
Pros: the beach bar at sunrise was what made the whole trip.
Cons: the part where they try to shove a time share down your throat.
Excellent 10.0
Pros: We were return visitors to Moon Palace and finished off our trip here as we had before and were not disappointed. Fantastic staff nothing is too much trouble - food in all restaurants is amazing, great for a 4 night stay not sure I could do much longer (but that’s just personal preference)We will be back.
Excellent 10.0
Pros: Everything!
Poor 1.0
Cons: The beach is dirty!! No clear water in sight! Literally looks black!! The food is all buffet style. Gross! The food quality is no where near fine dining. The food did not taste good. We would order room service and the food would arrive cold! Bad servic
Excellent 10.0
Excellent Service and location
Excellent 10.0
Pros: Customer service/satisfaction
Excellent 10.0
Pros: I fell in love with the moon palace!!! Truly a five star hotel.
Cons: Check in took too long after arriving so early to check in.
Excellent 10.0
Pros: The service is awesome, I will like to take the time and thanks Staff  from The Gondola restaurant, he made my stay the best by far!!! Me and my girl reserved The Cava for a romantic dinner and he and Staff the Sommelier where amazing!!!
Excellent 10.0
Pros: The service and food
Cons: Not enough heated pools
Excellent 10.0
Pros: The pools, the restaurants, the staff!!
Cons: Nope!
Excellent 10.0
Pros: Sunrise, Nizuc and Grand all are very well connected with easy shuttles all the time. Had extensive restaurant choices. Excellent service all the time.
Cons: Not too many electric outlets in coffee shops/public places.
Excellent 8.0
Pros: Large complex that sits alone one way in one way out with guards at the gate checking everyone. Very safe. Many restaurants and the food was very good. The staff was friendly from the people checking us in to the ones waiting on us. Very clean.
Cons: The beach is pretty nasty but we knew that going in and the pools make up for it. Would of liked an adult pool heated with a swim up bar. The drinks were just ok for an all inclusive. Definitely had better at other all inclusive vacations.
Excellent 10.0
Pros: Hotel amenities & location are excellent.
Cons: Resort credit points are useless in the stores. Each store allows use of resort credit to SAME 3 to 4 items. FYI. We left $400 out of $500 unused. No sense buying a fancy plastic shopping bag with $500 resort credit & still have to pay $ 34 out of pocket
Excellent 10.0
Cons: Been several times. Always nice.
Mediocre 3.0
Pros: entertaining
Excellent 8.0
Pros: Location and staff are great. Resort is awesome.
Cons: Food wasn't that great. I'm a picky eater but there wasn't a real big selection from day to day.
Excellent 9.7
Pros: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Cons: There was nothing not to like.
Excellent 8.2
Pros: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Cons: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Moon Palace Cancun - Cancún
Rated no. 3
8.5
Excellent 8.5
Based on 147 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
7.3
Food
3.0
Location
8.2
Overall 8.4 Excellent
Based on 714 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
7.3
Food
3.0
Location
8.2
Cleanliness
6.5
Facilities
6.5
Food
3.0
Location
8.5
Overall
6.5
Cleanliness
8.6
Comfort
8.8
Location
8.5
Services
8.6
Staff
8.7
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.8
Comfort
8.5
Location
8.0
Services
8.6
Staff
8.5
Cleanliness
8.9
Comfort
8.9
Location
8.3
Services
8.5
Staff
8.8
Cleanliness
8.6
Comfort
8.6
Facilities
4.0
Location
8.3
Overall
6.0
Cleanliness
8.8
Comfort
8.6
Location
8.8
Services
8.3
Staff
8.6

Excellent 10.0
Pros: everything
Cons: nothing
Good 6.0
Pros: The stay was nice. There was a receptionist Brandon, who was super helpful and answered all our questions when we first arrived, helped us with a taxi, and even negotiated the price for us. I highly believe he should get a raise
Cons: However, we were VERY VERY put off with the lady reception who was honestly was just mean, any questions asked were just answered by "figure it out yourself" She went as far as to stop other employees help the guests. Other than that, the location is a bit out of the way and the nearest bus is 30 min walk away.
Excellent 9.0
Pros: everything was Good! lots of restaurants around the hotel, with 1-2 minute walk
Cons: the Bed pillows need to be changed
Good 6.0
Cons: Needed juice or anything to help my husband's allergeic reaction. He was bleeding in is urine. I asked for orange juice or apple juice (for the blood pressure) and for a furst aid kit. THey told me the kithcen was closed (and thereforre no food) and there was no first aid kit.
Good 6.0
Pros: It is good located
Cons: It do not have airport shuttle
Excellent 10.0
Pros: Reception
Cons: Luke warm coffee
Excellent 8.2
Pros: Clean and comfortable.
Cons: Nothing fancy. Book online or its a little overpriced.
Hampton Inn by Hilton Cancun Cumbres - Cancún
Rated no. 4
8.4
Excellent 8.4
Based on 714 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
7.6
Food
8.5
Location
8.5
Overall 8.2 Excellent
Based on 2,604 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
7.6
Food
8.5
Location
8.5
Cleanliness
9.3
Comfort
10.0
Facilities
9.0
Location
8.0
Overall
9.0
Cleanliness
7.6
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.3
Cleanliness
8.8
Comfort
8.8
Location
8.7
Services
8.5
Staff
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
6.0
Cleanliness
8.3
Comfort
7.7
Facilities
7.3
Food
8.5
Location
8.3
Cleanliness
8.7
Comfort
8.6
Location
8.5
Services
8.2
Staff
8.8
Cleanliness
8.9
Comfort
8.8
Facilities
7.6
Location
8.3
Overall
7.4
Cleanliness
8.3
Comfort
8.4
Facilities
7.6
Location
8.5
Overall
8.4
Cleanliness
8.3
Comfort
8.3
Location
8.3
Services
8.0
Staff
8.7

Excellent 10.0
Pros: excellent property and location. very friendly staff
Cons: check in process could have been a bit smoother
Mediocre 2.0
Pros: The location right on the beach was great despite being on the flight path to the airport! It was such a travesty that the hotel building was so ugly.
Cons: The hotel building was very badly designed, completely lacked any atmosphere or attention to customer experience and felt like a soulless concrete block. The area where our second room was resembled a student dorm building. The room was tired and worn and quite disgusting and did not resemble the photos on booking. The breakfast room was worse than a student canteen and the food was on about the same level. The whole experience tainted our vacation but fortunately we were only there for 2 nights. I complained twice and the only response I got was disinterest from the staff.
Okay 5.0
Pros: The pool/beach area is nice
Cons: Old hotel and you can hear everything from outside the room. Big gap between the door and the wall frame
Excellent 8.0
Pros: the beach and the pool. also the room was very nice and comfortable
Cons: the smell. I understand that there is extra cleaning due to covid, but the cleaning solution smell penetrates everything. Coffee was undrinkable in the room due to the strong cleaning solution taste
Mediocre 2.0
Pros: they got a taxi very quickly
Cons: The entire hotel smelled of toxic sanitizer, restaurant at pool was unable to notice when we needed to order I stood there for 20 mins. the beach smelled of cigar smoke it has a cold concrete vibe. I had little help getting money changed for the maid service . It was loud in our hallway thru out the night breakfast did not come with the room the Ac was very loud the outlets next to the bed were full of hotel electronics with no room to plug the phone in . The Bath water was yellow . It is not the place for anyone wanting a laid back inviting vibe. it’s high anxiety and un inviting
Excellent 10.0
Pros: Location, view, amenities
Cons: N/A
Good 6.0
Pros: thé hôtel has a very good value for the price! I didn’t have high expectations. I just looked for an hotel near the airport for thé first 2 nights of my trip. the pool are pretty.
Cons: the food is ok, and expensive, they kind of push for tips. maybe it is normal . felt like in the USA ! also thé hôtel is clearly tired, but I expected that. the light of the corridor goes through your main door room, it is too wide, so expect light all night in your room while you sleep. water was a bit brown in the bath tub.. parking is bellow thé hôtel. the hostess at the forth desk was a b**** . check out is at 10.an ( not 11..)
Good 7.0
Pros: it’s right on the water and the pool is close there is always chairs and it’s not too crowded
Cons: I don’t like that it’s not all inclusive,
Okay 5.0
Pros: close to the airport and on the beach
Cons: room was dated
Mediocre 3.0
Pros: location
Cons: Air conditioner to noisy Old furniture Noisy Building
Mediocre 3.9
No Mexican beers available and they made a horrible margarita!!!! Everything (food and drinks) was super overloaded with sugar. Wait staff was lovely! No Guacamole either. Super far away from any shops or restaurants and the hotel got us a taxi that charged us $22 to take us a mile and a half away. Thumbs down.
Excellent 8.0
Great location and beautiful beach front. Having a room that we could walk out and be that close to the water was amazing and the ac worked great. Only negative was the bathtub was shedding paint and after a bath, was covered in paint...which was kind of weird. didn't ruin our trip though. beautiful hotel.
Good 6.0
Pros: staff attention
Cons: only one elevator working we had to use the emergency stairs after 20 minutes waiting owr turn
Okay 4.4
Very bad front desk people. Room had bad smell and very old.
Good 6.0
Cons: To far from everything taxi taxi. Nothing to do if it rained, only two places to get food.
Excellent 8.8
Property very nice a bit far from all the night life
Excellent 10.0
Pros: The food was great
Excellent 10.0
Great customer service that assisted us with everything that we needed.
Okay 5.0
Pros: The view and the proximity to the beach!
Cons: It¿s very problematic if you want to have someone who is not a guest at the hotel come eat with you. My friend had to leave his identification and complete lots of paperwork just to have breakfast with me at the buffet! Totally ridiculous!
Excellent 10.0
Pros: The proximity and view of the ocean from our room. Liked the fact that the all the staff and most of the guests adhered to wearing a mask inside the building. Even had a pen sanitizer and common public areas were frequently by sanitized.
Cons: No, everything was great.
Poor 1.0
Pros: good for people tha like party the location is good
Cons: not parking, too noisy music stopped at 3 am
Excellent 10.0
Pros: I've stayed there before and it's always been a great experience. Amazing staff and always friendly. The location is at the far end of the hotel zone so requires some time to get places but the bus is always convenient.
Excellent 10.0
Pros: Great Hotel. Much better than an all inclusive for the current going rate of $--- total
Cons: They didn't have a functioning Jacuzi
Excellent 10.0
Pros: AWESOME staff throughout our 3 week stay. I didn't leave because it suited everything I could ask for!
Cons: The sound from people in the hallway late at night that were DRUNK.....which is a construction issue of course AND disrespectful people that DON'T care of course!
Excellent 8.0
Pros: The beach was very clean as well as the facilities at the resort. staff was great and very helpful.
Cons: Food prices are way to high as well as items on the market at the resort. it may be nice to have golf carts that can take you from the lobby to the street to access other means of transportation.
Excellent 10.0
Pros: Room is clean and big, I got the ocean view with balcony. Really good! During COVID-19, hotel provided alcohol wipe, when enter the hotel, staff take temperature and ask to fill questionnaire. Staff are really friendly. The whole experience is fantastic.
Cons: The check out time is a bit early( 10 am). From my past experience, the checkout time is around 12pm.
Excellent 10.0
Pros: Exceptional service, clean environment and beautiful beach and pools. They were so good to me I will be back!
Cons: Only thing was I wish it was walking distance from the main areas that’s all
Excellent 9.0
Pros: Staff, location, clean place
Cons: the water in the shower is yellow and you cannot regulate it, it is either burning or icold, it is necessary to clean the room at least one day if and one not, since they currently do not have cleaning service.
Okay 4.0
Pros: The staff
Cons: The hotel is old and doesn’t look like any regular Westin hotel
Excellent 10.0
Pros: The room & the view was spectacular!
Cons: The prices on food and drink were very over priced.
Mediocre 3.0
Pros: The location was the best thing about this hotel.
Cons: They assign you a concierge who's job it is to sell you things, including tickets to talks about time shares. Someone needs to tell Westin that if you pay for a room, you don't need their salespitch.
Okay 4.0
Pros: breakfast was so goog, the 5-7 also
Cons: The room is so humid, smell not good......we change the room....it was the same problem ouach!!!
Good 6.0
Pros: The beach is outstanding. The pool area is very nice. The facility is clean. The people are very friendly. Mini market on site.
Cons: The rooms are dated except for the beds. Lamps and dressers falling apart. bathroom dated...shower very small. Quite a distance from downtown Cancun but the buses are new and very cheap. I understand they are going to convert this property to timeshare.
Mediocre 3.0
Pros: The fact that they moved us to a better room after we found unwashed sheets with blood on them. Hint: not a great experience.
Cons: It definitely did not feel like a 4 star right from check in experience all the way through. The bell carts were not free for us to use, they provided no shuttle to airport, their check in and check out times are unusually short (4pm check in and 10 am ou
Okay 5.0
Pros: Housekeeper  and the waiter bartender.big balcony I wish a had lounge chair..concierge.
Cons: Winds sounds even with closed windows are crazy, hotel need an update, ice machine fixed 2 days before we gone, for 10 days not fun, long walk to out tower, gym machine dirty for 5 days. Some didn't work.
Excellent 10.0
Excellent! Victor, who checked us in listened to our needs and placed us in the perfect room. He is superb at his job. Resort is clean and pools are nice and lots of effort by resort to maintain. Every one was polite and helpful to ensure you have a great trip. Breakfast is Fantastic. I will never forget the surprise from Carlos when he drew sand art of our trip. Simply touching and a wonderful send off of the wonderful customer service that Westin offer. If you are looking for a calm, restful retreat from our busy days then look at a stay at Westin, We will return!
Excellent 10.0
This is one of the best resorts I have stayed in. It was breathtakingly beautiful starting from their pools to the views.The staff were very friendly and professional and helpful at all times.For the price we have paid, it was absolutely worth it.The service was excellent and so was the hotel.
Okay 4.0
Pros: The hotel manager was really helpful and she helped us solve the issue almost effortless.
Cons: The staff did not know our situation and refused to call the manager until I asked a second time with a different tone.
Mediocre 3.0
Pros: The staff at the Starbucks .
Mediocre 3.0
Cons: Staff was minimally helpful. Did not go above and beyond. My phone charger stopped working, they just told me that i would have to walk awhile to see if maybe the store has one and there were a few other problems but I dont Have enough room here to explai
Okay 5.0
Pros: Nice pool
Cons: Check in and check out times were different than listed. Check in was after 4pm and check out at 10am. My room wasn't ready into after 5 pm and there was a housekeeper in my room once I was given keys. I barely had a one night stay so was not satisfied.
Good 7.0
Pros: Short distance to the airport. This is a hotel that is possible to pick people up for activities, such as Xcaret, Xelha.
Cons: There is no refrigerator, only cooler. The staff didn't provide any refrigerator. If you want a refrigerator, you will pay 10$ per night.
Good 7.0
Pros: Great location and beautiful beach
Cons: The restaurants were very expensive for Mexico. Take the buss downtown snd eat there.
Good 6.0
Pros: THE PRICE.
Cons: BATHROOM NEEDS PAINT AND REPAIRS.
Okay 4.0
Pros: Hotel location is good. Near to Airport and you can easily get the public transport r1/r2 buses.
Cons: They gave me the worst room of the hotel at first. I had to show reservation details and proof that we booked room with specific view. After haggling with them for 30 minute, they gave me the room and this time it's better than what we have promised.
Okay 4.0
Pros: Was not over crowded and lots of space at pool and beach.
Cons: Asked for late check out, they would not tell me until I called at 6am the morning of if it was possible. Made it hard to plan, then we still not locked out of our room and had to wait to be let back in. Also not venitlation in the bathroom/room.
Good 6.0
Pros: Beds were comfortable
Cons: Staff
Poor 1.0
Pros: Nothing!
Cons: This is a 2 star hotel and not worthy of the name Westin. The rooms are outdated, dirty, loud noises on the hallways and contrition at 8am. Managers wont help to fix the issues but only apologies with no solutions.
Poor 1.0
Pros: Pool and ocean
Cons: Everything else. Room was moldy, light fixtures rusted, and staff will dive at any chance to try to sell you a timeshare even when you're trying to relax with family
Good 7.0
Pros: Close to airport Room
Cons: The food
Okay 5.0
Pros: Hotel employee from the Restaurant is super customer oriented, he made our stay amazing with his positive attitude
Cons: you will need your passport to change pesos and the change is like 1.50 per dollar less than the official exchange, the restaurant is a shame not Mexican at all,ridiculous expensive, food it is not worth it at all, and you can only pay with card not cash
Good 6.0
Pros: Beach and salt water swimming pools were nice. Massage was a little pricey, but nice.
Cons: Room temperature was set too low for cool weather and adjusting was not allowed by guests. Front desk said they would fix it, but they didn't.
Poor 1.0
Pros: location is ok
Cons: The room is old, shower has problem, bed is wet, no deli market, lots of staff cannot speak english, even the bill was wrong calculated.
Good 7.0
Pros: The location. It is at the end of hotel row with a lovely beach and quite private.
Cons: Just the early check out time of 10am. Our flight left late around 6 and we asked to have access to our room till noon but they would only let us stay til 11 am. So we had to find things to do in town with our bags until time to go to the airport.
Poor 1.0
Pros: The beach, nothing else. This hotel should not be rated 4 stars, is old.
Cons: Worst experience ever, checked in by hotel employee was terrible, rude with the worst attitude, hot water came out yellow and was told due to old pipes, rooms are old and humid, denied extra pool towel, housekeeping entered w/sign not to, stay a
Poor 1.0
Pros: Nothing, worst place ever. Beach is nice.
Cons: Worst check in by hotel employee on Christmas day, will not be visiting this location again since it lacks customer service and rooms are old and humid
Mediocre 3.0
Pros: Near the beach
Cons: Rooms were disgusting! We had two rooms on the first floor and it was just nasty! Old, moldy and smelly. Stay away from this junky hotel and area.
Okay 5.0
Pros: Staff is overall friendly!
Cons: The hotel was under construction! There was no information about that during booking. It was so loud that our personal Concierge merely smiled ashamedly while we were talking. Olfactory, it smelled like mold in the entire hotel.
Mediocre 3.0
Pros: Staff were friendly and helpful.
Cons: The photos posted online are definitely not what u've got. It's very nasty room felt like bat cave: the smell was like a toilet, everything out of maintenance for many years and stains were everywhere. We moved out to another same price hotel, much better
Poor 1.0
Pros: Nothing
Cons: Worst hotel ever. The room assigned smells terrible, amenities are old, beach water is dirty, hotel staff is asking for tips, etc.
Poor 1.0
Pros: The staff was able to switch room for us as I assume they got complaints like this a lot because of the old dirty rooms.
Cons: I couldn't believe I actually paid to stay here. Room looked like from 80s (not as pictured). 6 out of 8 pillows had stains. Hairs in shower. AC super loud, no temp control. Manager offered us a slight better room next day. Can't believe it's a Westin!
Excellent 8.8
Pros: We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Cons: IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
Poor 1.0
Pros: That it was on the beach
Cons: The room that was advertised on the website is not the room that you will get I got at outdated 1960 room with no water for servile hours and when the water did come on it was brownish color. I would not ever stay here again it was also very dirty ..
Mediocre 3.7
Pros: Beachfront
Cons: No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
Mediocre 3.0
Pros: Location
Cons: The hallways were dingy (sticky, old carpet), the shower temps changed constantly from scalding to cold, the tub was nasty and the dresser drawer pulled all the way out and landed on the floor just missing my wife’s foot. Internet was out 2 of 4
Excellent 10.0
Pros: love the view and the room decor
Mediocre 2.0
Pros: Location is wonderful, beach is beautiful, and recent upgrades to facilities are great! The support staff (bellmen, waiters, housekeeping, and support staff around hotel) are friendly, welcoming and very helpful.
Cons: Management are unnecessarily difficult to work with and create uncomfortable and unwelcoming situations. It's so unfortunate! I want to LOVE this hotel, but this last visit was especially unpleasant at check-in. I did not feel like a welcome guest at all.
Poor 1.0
Pros: Beachside
Cons: Staff at checkin was the worst!
Okay 4.8
Pros: Staff of the hotel. The beach and the view
Cons: In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Mediocre 3.0
Cons: 1000 pesos stolen from room. Far too hot in hotel is not air conditioned, and room barely gets cool enough. I prepaid for 5 nites and checked out after the first night because it was not a pleasant stay. Hotel construction was going on all day as well.
Mediocre 3.0
Pros: The food was excellent. The service was great But it had a lot of construction going on and the noise was horrible in the common areas .
Cons: It is the last hotel in the area .they have no activities in the resort itself. After 7 pm it was dead.
Excellent 9.7
Pros: Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Cons: Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Okay 5.7
Pros: Friendly staff
Cons: This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.
Good 6.3
When we arrived the room floor was wet and wasn't very clean. Also the bathroom had cigarette smoke coming through the vent and we had to close the door the whole night so it didn't stink out the whole room.
Excellent 9.4
Pros: Beaches
Cons: Breakfast too expensive
Excellent 8.0
Pros: The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!
Cons: Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.
Excellent 10.0
Pros: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.
Excellent 8.0
Pros: very close to the airport one of the 1st stops from the airport
Cons: It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.
Good 6.2
Pros: The beach The buffet The public areas
Cons: Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.
Excellent 10.0
Pros: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.
Cons: A little inconsistent about which restaurants will be open on any given night
Excellent 8.8
Pros: I particularly appreciated the excellent English of the front desk staff.
Cons: Internet should be free.
Excellent 8.2
Pros: breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent.
Cons: receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.
Okay 5.7
Pros: Cancun is beautiful and the resort is on a great stretch of beach. Pools, facilities, fitness center were very nice. The concierge was great and gave us a perfect restaurant recommendation off property. Bell staff was very good.
Cons: The food and drink service was awful!!! We were completely ignored at times and had orders for food and beverage completely forgotten. 8 of us sat one evening at the Mexican restaurant on campus for 30 min before we even were given menus, and when they finally delivered them, we were given 4 menus. We laughed as it was just so indicative of the 5 days. The fact that the place is really semi all inclusive seems very petty (some menu items and drinks are extra) Felt as if we were nickled and dimed for everything. First all inclusive we swore we'd not come back to. Very disappointing. Pretty place, hope you're not hungry or thirsty
Good 7.1
Pros: I took my daughter to Cancun to celebrate her 18th birthday. We stayed at the Royal Beach Club with an ocean view room and balcony. We were given the requested upgrade free of charge. Extremely kind and helpful staff! Clean, simple rooms Comfy beds Gorgeous ocean view from our room. Right next to the hotel is some of the best snorkeling in the area. You can rent gear, or buy it from WalMart for the same price and go on your own. David, who waited on us down by the beach heard it was my daughter's birthday and surprised us on the beach with a cake! Quiet, away from tourist madness.
Cons: Nothing fun to do around the hotel after sunset. Charge for wifi (lobby it is free) Pool closed at 8p.m. No hot tub. No heated pool so no one swims after sunset. Brrrr! No free transportation provided by hotel. Breakfast buffet at Royal Beach Club was very expensive.
The Westin Resort & Spa, Cancun - Cancún
Rated no. 5
8.2
Excellent 8.2
Based on 2,604 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
7.8
Location
8.6
Overall
7.9
Overall 8.1 Excellent
Based on 2,766 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
7.8
Location
8.6
Overall
7.9
Cleanliness
8.8
Comfort
9.2
Facilities
9.2
Location
8.8
Overall
9.2
Cleanliness
7.5
Comfort
7.5
Facilities
7.5
Location
7.5
Overall
7.5
Cleanliness
8.8
Comfort
8.7
Location
8.7
Services
8.3
Staff
8.1
Cleanliness
8.6
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
8.0
Cleanliness
8.3
Comfort
7.3
Facilities
7.6
Location
7.6
Overall
7.6
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.3
Staff
8.3
Cleanliness
8.5
Comfort
8.5
Facilities
9.3
Location
8.5
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Facilities
7.1
Location
8.6
Overall
7.2
Cleanliness
8.4
Comfort
8.3
Location
8.5
Services
8.1
Staff
7.9

Excellent 10.0
Pros: Check-in was easy, the staff was very helpful, the room was clean, the bed was very comfortable. The food in the restaurant was exceptional; we ate both dinner and breakfast at the hotel. The location was perfectly close to airport which made it very easy for us.
Good 7.0
Pros: We ordered breakfast/brunch in the bar lobby and it was excellent and wonderful service. We required a bit longer to check out and we were accomodated which was super helpful. And maybe at this time of year if the hottub could be a little bit warmer in the evenings but it is a wonderful spa!!
Cons: We had stayed there once before and it was great so that is why we stayed again. I'm not sure if they were just short staffed but some staff were wonderful and some seemed exhausted. We had a lot of luggage and there was no one available to help at all so we struggled and injured ourselves. The shuttle took a very long time to pick us up.
Poor 1.0
Pros: Location and free shuttle to the airport. Supervisor was nice and help me after the mess I has with the rooms.
Cons: I got to the hotel late at the night, got a dirty room, then got another room and the key didn’t open it, waited more time to get a new room and all that when I have a few hours till my flight. The recepionist wasn’t nice about all that.
Poor 1.0
Pros: nothing
Good 7.0
Pros: free shuttle service from airport very confortable bed, nice to have after a long flight
Cons: shower pressure is really bad breakfast is fine
Okay 5.0
Cons: Shuttle is a Farce, Dont Count on It, you could Miss your Flight. The shuttle is supposed to pass each 30 min; it came on time, but the driver said it was a shuttle for an airline crew that arrived after the rest of us, that it was a different shuttle from the one for regular guests (though it looked identical to the one that picked me up at the airport the day before); when I asked him about the normal shuttle, he said it was late ... exactly by 30 minutes. So basically the airline crew comandeered the shuttle; on top of that, the hotel lies saying that it was a different shuttle when it is so obvious it was the normal one, but that they prefer to give it to the crew. I stayed in this hotel for the shuttle, had to pay for a taxi in the end, almost lost my flight, and they lied about it which is the worst for me. Hotel PR will write that no, really these are different types of shuttle: I wont believe it, it was too obvious
Excellent 10.0
Pros: Nice, clean and very comfortable
Poor 1.0
Pros: Location and cleanliness
Cons: They offer Airport - Hotel - Airport transportation. This service is VERY BAD.From the airport to Hotel after I call for pickup I had to wait more than 1 1/2 hours. Going back to the airport 1 1/4 hours wait. Firt 2 vans only for airlines crew - bad, bad
Excellent 10.0
Pros: Very nice room with super service
Excellent 8.0
Pros: The price, the shuttle to the airport were excellent. The room was clean and was good quality.
Cons: Excellent service from restaurant staff WITH EXCEPTION of rude,angry very large male employee encountered upon entering the restaurant. Identified by staff as"Manager" Stayed 3 times here,probably never again. Covid not an excuse for rude/bad behavior
Excellent 9.0
Pros: Location for early flights
Cons: The front desk staff attitude is not the best
Excellent 9.0
Pros: Room was great, all staff were friendly and helpful.
Cons: We ordered a couple pizzas for room service and they were really, really bad. Like not cooked, like cardboard, etc. We didn't have super high expectations but we didn't even want to eat them.
Mediocre 2.0
Pros: Clean room
Cons: Staff was unfriendly and hassled us about the free breakfast that was included. There appears to be a breakdown in communication between the front desk and restaurant.
Excellent 8.0
Pros: Great pool area & very friendly service at the restaurant. The included airport shuttle was also a bonus.
Cons: Questionable if my room had been cleaned (sticky floor, hairs in bathroom, slightly rumpled bed) & quite noisy from hallway & other rooms. Seemed short staffed at check in desk.
Excellent 8.0
Pros: What I like best about the hotel is the hospitality of the staff the customer service was excellent
Cons: Orientation regarding what is available at the hotel s environment where the closest testing site for covid19 and ATM is located The shuttle should pick up persons on time since I paid 50us twice to get there after waiting more than 2 hrs at the airport
Okay 5.0
Cons: Room was ok but overall condition of the hotel, like the carpet in hallways was way below average
Excellent 8.0
Pros: Dinner was good Nice sitting area shuttle service is prompt and reliable.
Cons: Was charged an extra $29. Not sure what for. I don¿t remember them mentioning any fees on the website.
Excellent 9.0
Pros: Free airport shuttle 24/7, very clean and spacious room, big TV in room
Excellent 9.0
Pros: Clean and good restaurant attached
Okay 4.0
Cons: Our Wait staff for breakfast in restaurant not friendly and the telephone # giving to me for free shuttle from airport did not work so we had to pay for a taxi. Not happy at all about that.
Good 7.0
Pros: It was quiet and clean.
Cons: Slippery floor
Excellent 10.0
Pros: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.
Okay 5.0
Pros: Quite out of the way location
Cons: No coffee available when I was catching early flight
Good 6.5
Pros: Its ok
Cons: Room service terrible
Mediocre 3.0
Pros: free shuttle. nice looking room but see below.
Cons: The hallways (at least the 3rd and 4th floor near room 405) smelled toxic. Our room, less. Don't know if due to recent painting or other maintenance but it smelled very bad. We held our breaths in the hallway. We kept our window open which helped.
Okay 4.0
Pros: How close to the airport it was!
Cons: The staff and restaurant in the morning was horrible.We went down for breakfast and ask to sit outside and was told no because the waitress outside was too busy.We sat inside and started to look at our he menu and after 20 minutes and no one helped us.
Good 7.0
Pros: Free shuttle
Cons: Over charged for food by the pool
Excellent 8.0
Cons: Airport shuttle was great on way back to airport but their time estimates for pickip were off. They said shuttle would be there in 15 but it took over 30 mins. No biggie but could be improved.
Good 7.0
Pros: Literally, not one vegan item in menu for any meals. 1st room had broken toilet, 2nd was right by elevator, 3rd by noisy rooftop AC generators. 4th was beautiful garden pool view and very comfortable room. Lost lots of time changing rooms.
Cons: Not one vegan item on menu. Restaurant manager had nice idea to print out menu if vegan restaurant across town and had it delivered. Meant waiting hours to eat. At least I got food but wish restaurant had even bread for sandwich that was vegan.
Excellent 10.0
Pros: Omar at the front desk saved our vacation by lending us his phone charger and putting us in a room when we arrived with blocked credit cards and a broken phone charger. Their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab. The eponymous courtyard is beautiful. Nice pool, whirlpool and hot tub. Many of the trees, shrubs and flowers are identified by placards and several species of birds visit or spend the day there. A great place to begin and end your vacation in Playa del Carmen or Tulum if you get in late and/or leave early.
Good 6.0
Pros: Proximity to the airport and free shuttle. They had a room available so I was able to check in early.
Cons: I felt it was a little overpriced versus the competition for what you got. The acoustics weren't good- you could easily hear clearly in the room next to mine (luckily it was just the TV, but I knew exactly what they were watching).
Okay 4.0
Pros: the pizza restaurant was good
Cons: it is a time share hotel which is fine but as always you are treated as economy class when there. the first room they assigned had someone sleeping in the bed. then they did not have the type room we paid for and refused to give a slight upgrade.
Okay 4.0
Cons: The room wasn't clean, smelled terrible, and wasn't very well lit. Bathroom wasn't very clean either. Would not recommend this hotel to anyone.
Okay 4.0
Pros: Dios was good service was ok.
Cons: I has to Call front desk three times in the same night,diferente things where broken. Fue shower head was not spraying water the tv channels where hoy programed and fue ac unit did not cool.
Okay 5.1
Pros: The staff was nice and it was easy to get to the airport.
Cons: Tried two different rooms, both were moldy and the blankets were damp. If you have any respiratory issues or allergies to mold you should probably avoid. Wish we had just stayed in the hotel zone since there were rooms only a bit more and they were on the beach. Probably shouldn't walk barefoot either. The carpets were old and matted down and felt dirty.
Good 6.2
Pros: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant.
Cons: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wishes there was more variety. There are no other food options without taking a taxi.
Excellent 9.7
Pros: convenient if your flight gets in late, free airport shuttle, newish hotel, reasonably good breakfast buffet included in hotel price, nice garden with swimming pool that the kids will love. And overall good value for the money
Cons: The hotel was clean but the carpet was still full of other peoples hair, so many that you could see it on a dark blue carpet. If you are expecting a unique touch or experience this might not be the place for you. The hotel and it´s decor is tried-and-proven corporate Marriott non-descriptive design and architecture that could be transplanted anywhere in the world. Then again some people might consider this safe.
Excellent 8.0
Pros: Convenient location to the airport. Clean room.
Excellent 8.0
Pros: We needed a place to sleep, shower, and relax since our flights in/out of cancun from the U.S. were very early/late. Our primary destination was playa del Carmen at an all-inclusive resort.
Cons: Confusing entrance but we found it ok.
Good 6.0
Pros: I liked that I was able to get a reasonable rate at the hotel at the very last minute. I was supposed to be staying in Isla Mujeres, but arrived later than the last ferry to the island.
Cons: The Marriott actually could not locate my reservation from Kayak. So when I arrived at 11:30pm I had to wait about 25 minutes while the front desk person investigated (and while 3 other people groaned in line behind me). The other issue was more of a problem with the Cancun airport, but it was not very straightforward how to get the FREE hotel shuttle and when myself and the other guests waiting tried to call the number to the hotel we were unable to get through.
Excellent 8.0
Pros: Very convenient and clean for a quick stay next to the airport.
Excellent 9.4
Pros: Very relaxing after a long flight before a long drive to the Riviera Maya. One of the most comfortable beds I've ever slept on
Cons: The fact that the hotel didn't accept US Dollar$
Excellent 10.0
Pros: Complementary water in room.
Cons: The phone number on the sign at the airport didn't work, and didn't mention that the shuttle comes every half hour so we waited and worried about whether were in the right place.
Excellent 8.0
Pros: Close to airport free shuttle Service Nice and comfortable room nice pool area and nice restaurant.
Cons: The hamaks neer the swimming pool are poorly maintain, don't attempted to seat on them.
Mediocre 3.3
Pros: The room was clean.
Cons: As a single female, I did not feel safe.
Courtyard by Marriott Cancun Airport - Cancún
Rated no. 6
8.1
Excellent 8.1
Based on 2,766 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
10.0
Location
8.1
Overall
10.0
Overall 8.1 Excellent
Based on 29 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.5
Location
8.1
Services
8.6
Staff
7.9
Cleanliness
9.6
Comfort
9.2
Location
8.8
Services
9.6
Staff
9.6
Cleanliness
6.3
Comfort
10.0
Facilities
10.0
Location
6.3
Overall
10.0
Cleanliness
7.5
Comfort
7.5
Location
6.3
Services
7.5
Staff
7.5
Cleanliness
9.2
Comfort
8.3
Location
7.5
Services
9.2
Staff
8.3

Excellent 10.0
Pros: The food and drinks was great. The rooms where clean.
Cons: n/a
Mediocre 3.0
Pros: Waterpark
Cons: Stinks so bad, security steals people’s stuff and they do it as a habbit.
Excellent 10.0
Pros: I love the property all the pools the restaurants were all delicious. The staff was friendly and Provide incredible service I'm definitely coming back.
Cons: I really don't have any complaints but if I had to say one thing I wish there was more shows at night but due covid-19 I kinda understand.
Excellent 9.0
Pros: It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!
Okay 4.2
Pros: The bed and the spa
Cons: Man made beach. Ocean was brown and choppy. Property Too large.
Excellent 9.0
Pros: Relaxing
Cons: Food was so so, but certainly good enough
Okay 5.0
Pros: The wait staff are friendly
Cons: The beach
The Grand at Moon Palace Cancun - Cancún
Rated no. 7
8.1
Excellent 8.1
Based on 29 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.2
Location
8.3
Services
8.2
Staff
8.5
Overall 7.9 Good
Based on 22 reviews
Cleanliness
8.6
Comfort
8.2
Location
8.3
Services
8.2
Staff
8.5
Cleanliness
8.8
Comfort
8.1
Location
8.1
Services
7.8
Staff
9.1
Cleanliness
8.1
Comfort
7.5
Location
9.4
Services
8.8
Staff
8.1
Cleanliness
9.4
Comfort
10.0
Location
9.4
Services
9.4
Staff
8.8
Cleanliness
8.3
Comfort
7.5
Location
7.1
Services
7.5
Staff
7.9
Cleanliness
8.3
Comfort
7.5
Location
5.8
Services
7.5
Staff
6.7

Mediocre 3.0
Pros: Breakfast bad
Okay 4.2
Pros: Pool and beach access
Cons: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!
Excellent 9.2
Pros: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!
Cons: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.
Club Regina Cancun - Cancún
Rated no. 8
7.9
Good 7.9
Based on 22 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.4
Location
6.9
Overall
5.0
Services
7.1
Overall 7.4 Good
Based on 270 reviews
Cleanliness
7.4
Comfort
7.4
Location
6.9
Overall
5.0
Services
7.1
Cleanliness
7.4
Comfort
7.3
Location
6.6
Services
7.1
Staff
8.0
Cleanliness
7.4
Comfort
7.7
Location
7.3
Services
7.0
Staff
8.4
Cleanliness
7.4
Comfort
7.3
Location
6.6
Services
6.9
Staff
8.0
Cleanliness
7.5
Comfort
7.5
Location
7.0
Overall
5.0
Services
7.1
Cleanliness
7.6
Comfort
7.9
Location
7.6
Services
7.6
Staff
8.3

Excellent 8.0
Pros: The room was basic but clean and comfortable. The bed was very good, the aircon worked quietly, the WiFi was effective. The toilet had a seat (not always the case in cheap Mexican hotels in my experience). I didn't use the pool but it looked nice. Close to the airport, taxi there cost 300 Pesos. There is an Oxxo just round the corner.
Cons: The shower cubicle was tiny and the water took 10 minutes to run hot. Other rooms probably differ.
Mediocre 2.0
Pros: The breakfast was not included and never ready.
Excellent 10.0
Pros: It suited my expectations according to the cost. The courtyard was beautiful. Don't expect a 5-star experience, but enjoy it for what it is. The concierge advised me to use Uber, which saved me money. The owner, an older gentleman, spoke English. This was useful because I spoke no Spanish.
Cons: I thought breakfast was included but he never offered it. Only coffee was offered to me.
Excellent 10.0
Pros: No breakfast ( COVID-19)
Cons: Everything was ok
Okay 5.0
Pros: the pool
Cons: they charged me more than the booking price, i payed for a triple room with two beds, i have one bed and a baby crib. wifi doesnt work at all, have to use my own data.
Excellent 9.0
Pros: The owner will take care of U, need food -he will deliver, he even offer me his car to do my errands!!!!
Cons: Its a transit hotel, dont expect luxury . Its safe , don't be scared
Excellent 8.0
Pros: All good. Hare Krishna
Excellent 8.0
Pros: The mansion was beautiful and a great price. The staff were really friendly and accommodating.
Cons: Just a tiny bit unclean and a couple of bugs but that is to be expected considering the location is situated next to a few trees.
Mansion Giahn Bed & Breakfast - Cancún
Rated no. 9
7.4
Good 7.4
Based on 270 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Yurinn - Cancún
Rated no. 10
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Hostal Ecoplaneta - Cancún
Rated no. 11
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Residencia Los Encantos - Cancún
Rated no. 12
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
4.0
Overall
8.0
Overall 6.5 Good
Based on 1 reviews
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
4.0
Overall
8.0
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
4.0
Overall
8.0

Good 6.5
Pros: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.
Sensaciones Motel Boutique - Adults Only - Cancún
Rated no. 13
6.5
Good 6.5
Based on 1 reviews
Details
Reviews

Cleanliness
4.6
Comfort
4.0
Facilities
4.6
Location
5.3
Overall
5.3
Overall 4.9 Okay
Based on 3 reviews
Cleanliness
4.6
Comfort
4.0
Facilities
4.6
Location
5.3
Overall
5.3
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0

Excellent 8.8
Cons: Elevator
Mediocre 2.0
Pros: Nothing
Cons: Being told to get our stuff ready in 10 minutes and that the hotel was closing the minute we got back from dinner. They after 3 hours of confusion we were driven 2 hours south of Cancun to another hotel. Horrible Terrible Ruined our Vacation.
Okay 4.0
Cons: The Air Conditioner was broken on all of the hotel for my whole stay. It was horrible being inside the room. It ruined my whole stay
Bellevue Beach Paradise - Cancún
Rated no. 14
4.9
Okay 4.9
Based on 3 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.0
Facilities
5.7
Location
6.6
Overall
5.9
Overall 4.5 Okay
Based on 73 reviews
Cleanliness
6.4
Comfort
6.0
Facilities
5.7
Location
6.6
Overall
5.9
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.8
Comfort
6.3
Facilities
6.0
Location
8.2
Overall
5.8
Cleanliness
6.5
Comfort
5.5
Facilities
5.0
Location
6.0
Overall
5.0
Cleanliness
6.8
Comfort
6.6
Facilities
6.2
Location
7.1
Overall
7.1
Cleanliness
2.0
Location
6.0
Overall
3.0
Staff
2.0
Value for money
2.0
Cleanliness
6.8
Comfort
5.3
Facilities
5.0
Location
6.0
Overall
5.7

Poor 1.0
Pros: Could not sleep that 2 nights guess very laugh.
Cons: Parking very limited space
Poor 1.0
Pros: Anything.
Cons: Misleading advertising on the internet. Rude staff, no empathy with the visitor, no internet, no TV, no breakfast, no light in the elevator, clogged bathroom sink. Bad experience!!!
Mediocre 3.0
Pros: No Wifi, no light into the lift, no TV poor breakfast Dior of the shower don't shut
Poor 1.0
Pros: Nothing
Cons: OMG where do I start? I had to fight a three inch cockroach in the bathroom upon arrival, airport shuttle is not present - front desk fella got his buddy operating a "taxi" for a fee to/from airport, filth, no lights in the elevator, this is pretty bad.
Mediocre 2.0
Pros: It is close to the airport. The bed was ok as were sheets.
Cons: No transfer after 9pm and only airport pick up not return transfer. Dirty exterior and half cleaned interior. 1 towel given so floor got wet and was dangerous as I slipped on the bathroom floor after shower. No WiFi ( said it’s because of hurricane) but the card machine worked ! How convenient that was ! The welcome was terrible and as I was delayed getting there was a right mission. Don’t bother ever staying here just pay a little more and make sure you have transfer included. The guy on the front desk was nice and doing his best but I won’t be using comfort inn again although I don’t think this building will be around much longer. Ohh and I could hear the people in the halls and next room all night.
Poor 1.0
Pros: I did not like anything
Cons: The hotel is completely closed for remodeling and I never received any notice about it, so I had no place to sleep and they were not responsible for a relocation
Mediocre 3.0
Pros: Good and clean room worth the small price tag. Just as much as you need to stay the night.
Cons: Due to COVID breakfast was a simple sandwich in a box lunch. No vending machines or places nearby. Hotel Wi-Fi and cable were down with no compensation. We picked this hotel because of the shuttle service and it was not available after 8 pm.
Mediocre 3.0
Pros: The location and the rooms were ok
Cons: There was no internet and no choice to have dinner
Poor 1.0
Pros: Nothing. Horrid experience. They falsely adverted on booking.com. they say free shuttle to the airport when in fact it costs 400 as a base rate and chart more per number of suitcases. There is NO wifi.
Cons: The staff were extremely rude. I like nothing about this hotel. They falsely adverted on booking.com. they say free shuttle to the airport when in fact it costs 400 as a base rate and chart more per number of suitcases. There is NO wifi. No food. Staff are rude. When voicing my upset about the taxi the staff said leave then go else where and wanted to call the police. Picked up the phone to call the police. No water pressure or hot water. The water literally dropped out and I could not shower. This by far was my worst hotel experience every.
Excellent 8.0
Pros: Gabriel at the front desk is great. Very helpful. Even though hotel is very simple, the price matches it. So no reason to complain really. Value for money. Very clean rooms.
Cons: Location has very few nearby dining options.
Mediocre 2.0
Cons: No wifi, no tv
Okay 4.0
Pros: Not Wi-Fi and no tv..he hotel should have told me in advance for the inconvenience that happened to them so I could easily book another hotel.But nopn
Mediocre 2.0
Pros: Had a bed and a pillow.
Cons: Booked as it says airport shuttle, nope that was a 20.00 usd additional, no inet available, no TV available, the only light in the elevator was on the number buttons for what floor, seemed like a bad movie..lol One glass door missing from the shower.
Poor 1.0
Pros: the comfort in very bad service there was no internet very bad service they did not have television service the breakfast very bad cockroaches in the room I rate it as very bad everything
Good 7.2
Got this location because I needed a quick stay close to the airport. I assumed the transfer would be just like in other places where they run certain times of the day. No, you gotta call or schedule ahead of time. We waited for 40 minutes, no problem. When I arrived, it was told there was no Wi-Fi and that I’d have to pay extra for having more than ONE suitcase. I called him out on his bs and didn’t pay extra for anything. There’s nothing nearby that has Wi-Fi. I figured it out on my own that there’s a sweet coffee shop nearby that does. I would NOT recommend this place again. Breakfast was a bologna and cheese sandwich and watermelon. Nothing else was offered.
Poor 1.0
Pros: I arrived past check-in time, because the flight was late, and I was refused my room so I slept outside the hotel. And the staff did not show any compassion or willingless to help. They were laughing when they saw me resting outside with my suitcases.
Cons: It was a horrible and traumatising experience that did not make me feel welcome in this country. The staff can't even speak english!! That is unacceptable and sad and obviously Iwon't be coming back.
Excellent 8.0
Pros: Clean and cool room.
Cons: There were some ants under a night stand that I thought were bed bugs at at night. Other than that, the room was clean and very cool.
Mediocre 3.0
Cons: No wifi, no tv, no airport shuttle back to airport
Poor 1.0
Pros: NOTHING
Cons: Everything was completely awful. Bugs in the AC, empty floors, no breakfast, no hot tubs/rooftop bar and NO WIFI!!! Didnt stay there and didn¿t get refunded!!!
Mediocre 2.0
Pros: Nada
Cons: Todo
Excellent 8.0
Pros: Close to airport and a few restaurants. Staff was very helpful.
Cons: No breakfast service.On a busy street
Okay 4.0
Cons: Cancun airport hotel doesn't offer free shuttle to the airport. Even you would like to pay, the cost is USD25 or 450peso for 2.5 miles. Resort fee should be USD1.26, but the front desk charged 47peso. My room 103 is close to the front desk,very noisy
Poor 1.0
Pros: I will never stay again
Cons: Dirty rooms Insects in the room and broken pluming
Poor 1.0
Pros: It was 5 minutes from the airport
Cons: The walls are super thin, therefore I heard everything and couldn¿t rest, couldn¿t work the t.v, and mosquitos were in the room.
Excellent 10.0
Pros: Good price, closed to the airport and is one of the only ones who have airport shutter other wise you will pay $30 for a 10min trip on a taxi.
Cons: No much place to visit.
Poor 1.0
Pros:  
Cons:  
Mediocre 2.0
Cons: No shuttle airport-hotel-airport therefore I have to paid almost 40 dollars in addition No breakfast despite it was included in the offer. No hot water in the shower
Excellent 8.0
After a long day of traveling all anyone really wants is a shower and a clean, easy place to crash. This spot is that. They have shuttles to take you into the cities you want and a variety of different locations (they brought me right to my hotel and a different guest to their resort) for cheaper than you can get at the airport. They're friendly, accomodating and if your flight lands late like mine did, they are still open and can check you in. Basic, simple, clean, it's a good spot to land.
Mediocre 2.0
Pros: It was affordable
Cons: They charged more for my 12 year old child, they didn’t have an airport shuttle running bc of covid and asked everyone to pay for a taxi and we still had 8 people packed in our supposedly private taxi, free breakfast was a piece of white br
Poor 1.0
Pros: The hotel didn’t have a hot water and also the shower head was horrible because the water didn’t come through. The breakfast was just a white bread with salami . The location was bad, the only place around was subway sandwi
Mediocre 3.0
Pros: Close to airport, good WiFi
Cons: Staff was not available at desk to check in, waited approximately 10 minutes for her return. Charged extra for a child plus extra taxes. No airport shuttle. Paid extra $50 for roundtrip taxi. No TV service, no hot water, toilet didn’t flush.
Excellent 10.0
Cons: it's just little bit far from the town
Okay 4.0
Pros: Nothing
Cons: Poor location
Mediocre 2.0
Pros: The room was clean and modern
Cons: They charged for the "free" airport shuttle. Staff were rude, dismissive, and unprofessional.
Mediocre 2.0
Cons: Not as advertised. Missing light fixture in bathroom with dangling wires. Loose and moldy tiles in shower. No shuttle to airport. Overcharged terribly for hotel located van service. Shared van service told us wrong terminal for flight departure. Noisy.
Good 7.0
Pros: Staff was very accommodating and pleasant.
Cons: We have been charged for 2 rooms and only needed 1. Could you please see that the charge is removed from our Credit Card.
Okay 5.0
Cons: The gentleman that checked us in was very unfriendly! The room had no hair dryer or towels (had to go ask for them). The bathroom smelled like a wet dog that pooped itself. Limited free breakfast, had to pay for decent one. No free shuttle to airport.
Okay 5.0
Pros: Access to airport.
Cons: Restaurant staff were rude to some and courteous to others.
Good 7.0
Pros: Close to the airport.
Mediocre 3.0
Pros: Located very close to airport
Cons: The entrance to the parking garage is very narrow, it was a terrible experience trying to get a mini van out of the garage without any damage!
Mediocre 3.0
Cons: The sheets were dirty (coffee stains and dead bugs). the employee said there were no flat sheets available in the entire hotel, they could only change the top one. After calling the reception, both were changed. The ramp In the parking lot is very narrow.
Okay 4.0
Pros: Room size
Cons: Room was poorly kept. Bathroom had a runny toilet, shower wall was busted, there was a hole. No place to put shampoo and soap. Not enough towels. It felt more like a motel.
Okay 5.0
Pros: Location near the airport. Restaurant was good.
Cons: The room was fine. TV wouldn''t turn on at first then I tried to call the front desk but the phone wasnt connected. I went down to the front desk and asked them to send someone to get the tv working. They sent someone and he fixed it. Satisfactory ser
Excellent 10.0
Pros: Staff friendly. Restaurant good. Arranged cab ride to airport easily
Cons: Nope
Mediocre 3.1
Pros: Location was convenient
Cons: Staff was extremely rude and not willing to help with anything. Room was dirty
Excellent 10.0
Pros: We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
Cons: The parking garage was difficult to navigate even in a little sedan.
Mediocre 3.1
Pros: Great dinner!
Cons: Rooftop bar and Jacuzzis were not open for the season
Excellent 10.0
Pros: We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Excellent 10.0
Pros: The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Cons: Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Excellent 10.0
Pros: Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Mediocre 2.0
Pros: The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
Cons: No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Good 7.4
Pros: Pretty close to the airport. Included simple breakfast buffet.
Cons: Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
Okay 5.1
Pros: Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Cons: Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Mediocre 3.1
Pros: Nothing, maybe the staff, a bit.
Cons: The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Good 7.1
Pros: Good starting point. They pick you up from airport.
Cons: Breakfast is ok...
Good 6.5
Pros: Overall clean with good internet and decent breakfast.
Cons: The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Good 7.1
Pros: Location close to airport
Cons: The hotel advertises free shuttle but 'forgets' to mention that its only one way. We won't be back.
Good 6.5
Pros: The rooms here are spacious and comfortable. Shower was nice and big which is a plus. Restaurant was also convenient, but over priced for the quality.
Cons: The pillows are not very nice and the air conditioner made a lot of noise each time the compressor shut off.
Good 6.2
Pros: Breakfast was pretty good, convenient to airport.
Cons: We were put in room 319 right near the elevator so we got to listen to that all night. Definitely request not to have the room behind the elevator. Also, the shuttle indicates that you can get it to and from, but apparently you can only get it to the hotel ( who knows why). You have to catch a taxi and pay an unbelievable $15 dollars for a 5 minute ride. It's a racket. It was very misleading indicating that there is a shuttle when it will only take you one way. Not cool.
Okay 4.0
Pros: It was close to the airport.
Cons: This hotel was booked because I was looking for a hotel close to the airport with airport transfers. We had a 7 AM flight out of the airport so we wanted to be close with transfers. When we got to the hotel we were told that they could only transfer passengers from the airport to the hotel, but they were not allowed to transfer people from the hotel to the airport. Our only choice was to pay extra for a taxi from the hotel to the airport. I feel we should be reimbursed for this false advertising for the cost of the transfer. We paid 250 Mexican pesos to get to the airport. I would appreciate a response regarding this false representation.
Good 7.7
Pros: Close to airport and very convenient for an early morning flight
Cons: Nothing to do nearby.
Excellent 8.0
Pros: We should leave at 5 o'clock in the morning and coffee was provided at lobby area. Also breakfast box was provided to take with.
Cons: We requested a wake-up call early in the morning but they forgot it
Mediocre 3.7
Pros: Nothing
Cons: During our entire stay there was no hot water. The room was hot and stuffy, and the air conditioner rattled such that you couldn't sleep and leave it enabled. They gave no discount for being unable to shower. Directions to the location don't indicate that you're making a turn down a one way street that has no entrance to the hotel. This causes you to make a 5 kilometer loop and pray you recognize the unlabeled entrance to the hotel. Leaving the hotel requires a u-turn route through a very annoyed guard at the port checkpoint to access the main road again.
Excellent 8.2
Pros: Hotel was clean, looks like it was recently built or updated. The room was clean and comfortable. The parking garage is very compact. Be careful - I had to do a 5 point turn to get my compact rental car out of there :-\
Excellent 9.0
Pros: the proximity to the airport and the informative and attentive staff. It is not in a beautiful area but well maintained with large strong shower. Free and fast internet. We spent a week at a Resort in Cancun and one night here that help save $400 in airfare by staying the extra day. Aside from the view and size we were just as comfortable here as we were at the resort. Great job!
Cons: A/C too loud and no mini refrigerator
Comfort Inn Cancun Aeropuerto - Cancún
Rated no. 15
4.5
Okay 4.5
Based on 73 reviews
Details
Reviews

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