Cancun Resorts

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Location! Service - extremely attentive staff Beach - gorgeous. NIce sand, lifeguards on duty Pool - lovely Beautiful Hotel. True to the photos. You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car. Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant. Deserts were not good Spa service good value, but lacked luxury. Staff was nice.

The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!

Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax. Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.

Food was awesome Time share salesman are annoying

Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.

We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

Great service, best I've ever had I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway

The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile. The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.

Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff! Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Best on the strip

레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

the massages at the spa were incredible!!

The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel. Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Everything is perfect!!

Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!! There is nothing we didn't like!

Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were. Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy. Nothing to not like.

Good food staff Darcel rude and very unprofessional

Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.

Vacation club sales pitch.

Food, beach, hotel, attentive staff. The housekeeper stole $100. Not plug friendly in rooms

Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.

This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun. There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.

Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am. Food was okay, nothing great.

Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools

Balcony with ocean view the pools closed at 7:00 pm

The outstanding, friendly staff and the location. The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.

This guest did not leave comments about this hotel.

Location view shows food Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Beautiful facilities. Good restaurants that were reasonably priced. Lovely pool and beach areas. I got a bargain deal, and so got a room facing the street, and it smelled a little of mold. Next time I will splurge and get a higher-priced room.

Nice pool and quick access to the beach. Limited and tight parking spaces.

Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.

Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.