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8.9
Location
Zona Hotelera - Hotel Zone District
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Details
Map
Reviews
Overall
8.9 Excellent
Based on 3,166 reviews
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All reviews 8.9
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Couples 8.9
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Families 8.7
-
Business
-
Solo
9.1
8.9
8.8
8.4
6.0
6.0
9.0
8.8
8.6
8.4
5.2
4.2
9.3
9.2
8.8
8.6
5.0
4.1
data provided by TrustYou
"Clean rooms"
"Recreation staff is nice"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 9.4
Food was awesome Time share salesman are annoying
Good 6.5
The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Recent reviews
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Excellent
10.0+We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
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Good
7.1+The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.-Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
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Excellent
10.0+Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.-I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
8.5
Location
Zona Hotelera - Hotel Zone District
£145+
Details
Map
Reviews
Overall
8.5 Excellent
Based on 4,335 reviews
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All reviews 8.5
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Couples 8.7
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Families 8.4
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Business
-
Solo 8.5
9.7
9.2
8.7
7.5
6.6
6.6
9.7
8.9
8.9
7.7
6.8
6.8
9.5
9.4
9.2
8.3
7.0
6.2
9.4
8.7
8.5
7.6
7.1
6.3
data provided by TrustYou
"Recreation staff is nice"
"Great view"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
OK 5.4
We enjoyed being on the ocean and the staff were friendly. We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.
Recent reviews
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Good
6.2+Room Location-Food Some part of the hotel a bit worn out
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Excellent
9.4+Location! Service - extremely attentive staff Beach - gorgeous. NIce sand, lifeguards on duty Pool - lovely Beautiful Hotel. True to the photos. You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.-Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant. Deserts were not good Spa service good value, but lacked luxury. Staff was nice.
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OK
4.8+Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive-The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given. It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking
9.2
Location
Zona Hotelera - Hotel Zone District
£288+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 2,680 reviews
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All reviews 9.2
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Couples 9.4
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Families 9.4
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Business
-
Solo 9.1
10.0
9.3
8.9
8.5
8.4
6.4
10.0
9.3
8.8
8.3
7.9
8.8
8.8
8.4
7.9
7.8
9.1
8.7
8.0
7.8
7.8
data provided by TrustYou
"Professional service"
"Friendly atmosphere"
"Great view"
9.1
Location
Zona Hotelera - Hotel Zone District
£161+
Details
Map
Reviews
Overall
9.1 Excellent
Based on 2,668 reviews
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All reviews 9.1
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Couples 9.3
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Families 8.9
-
Business 8.4
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Solo 8.4
9.5
9.3
9.2
9.1
8.7
5.3
9.4
9.3
9.3
8.8
8.7
4.5
9.6
9.2
8.9
8.8
8.2
5.7
8.4
9.3
8.9
8.5
7.4
5.2
data provided by TrustYou
"Spacious rooms"
"Friendly service"
"Great view"
Top positive review
Top critical review
Excellent 10.0
Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel. N / A
Mediocre 2.0
I like the facility I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Recent reviews
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Mediocre
2.0+I like the facility-I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
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Excellent
10.0+High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.-Really nothing.
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Excellent
9.4+The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.-We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
8.2
Location
Zona Hotelera - Hotel Zone District
£152+
Details
Map
Reviews
Overall
8.2 Excellent
Based on 2,632 reviews
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All reviews 8.2
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Couples 8.5
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Families 8.1
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Business
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Solo 7.7
9.1
8.2
7.9
7.1
6.9
6.9
9.2
8.0
7.6
7.1
6.8
4.3
9.0
8.4
7.3
6.8
4.9
4.0
9.2
9.0
7.9
7.2
7.0
6.4
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Great view"
Top positive review
Top critical review
Excellent 8.5
Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were. Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
OK 5.3
Location and some services. Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
Recent reviews
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OK
5.3+Location and some services.-Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
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Excellent
8.0+location is excellent. Paradise. -
Good
6.6+Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.-While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.
9.2
Location
Zona Hotelera - Hotel Zone District
£278+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 2,556 reviews
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All reviews 9.2
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Couples 9.3
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Families 9.0
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Business
-
Solo
9.2
9.2
9.1
9.0
8.8
6.3
9.6
9.4
9.3
9.3
8.9
6.5
9.1
9.0
8.8
8.7
7.5
data provided by TrustYou
"Friendly atmosphere"
"Nice building"
"Friendly service"
Recent reviews
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Excellent
10.0+The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.-The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
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Excellent
8.0+Everything was excellent and the staff was excellent as well
9.2
Location
Zona Hotelera - Hotel Zone District
£259+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 2,214 reviews
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All reviews 9.2
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Couples 9.3
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Families 9.0
-
Business
-
Solo 9.2
9.2
8.9
8.6
8.5
8.4
8.0
9.3
8.9
8.8
8.4
7.7
2.2
8.9
8.0
7.6
8.7
8.4
8.0
7.8
7.4
6.6
data provided by TrustYou
"Recreation staff is nice"
"Nice building"
"Great view"
Top positive review
Top critical review
Excellent 9.1
It is top three resorts in Cancun easily. There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
Mediocre 3.1
Facilities were nice. Terrible experience overall. Cracked my tooth on room service food and no one seemed to care. The whole trip was a nightmare.
Recent reviews
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Excellent
8.5+Great Room junior suite Nice beach Great Staff-I would think 2x if you're traveling solo. This hotel was couples, families.
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Excellent
10.0+The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy.-Nothing to not like.
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Excellent
9.1+It is top three resorts in Cancun easily.-There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
9.5
Nearby
Maya Cancun Museum
Interactive Aquarium Cancun
£242+
Details
Map
Reviews
Overall
9.5 Excellent
Based on 1,924 reviews
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All reviews 9.5
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Couples 9.5
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Families
-
Business
-
Solo
9.6
9.4
9.4
9.3
9.2
9.0
9.6
9.4
9.2
9.2
9.1
4.3
data provided by TrustYou
"Recreation staff is nice"
"Luxurious Hotel"
"Pleasant hotel grounds"
Recent reviews
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Excellent
10.0+This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!-I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
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Excellent
9.7+The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!-No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
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Excellent
10.0+Everything is clean, tasty, and designed to make the guest happy.-AC was not strong enough in the main restaurants.
Details
Map
Reviews
Overall
8.6 Excellent
Based on 3,488 reviews
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All reviews 8.6
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Couples 8.8
-
Families 8.0
-
Business
-
Solo 8.9
9.4
8.9
8.5
6.7
5.7
6.7
9.5
8.8
8.8
6.6
5.7
4.5
9.5
7.7
7.3
4.9
4.1
9.1
8.5
8.0
7.1
data provided by TrustYou
"Great menu"
"Friendly service"
"Great view"
Top positive review
Top critical review
Excellent 9.0
Great location... close to bars and shops Friendly staff More entertainment at night for guests
Poor 1.0
Location & ambiance.
Recent reviews
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Excellent
9.0+Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe.-No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
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Excellent
8.0+Balcony with ocean view-the pools closed at 7:00 pm
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Excellent
9.0+The many pools and location of the resort-It didnt offer room service, and really didnt have a place to get activity stuff.
Details
Map
Reviews
Overall
9.1 Excellent
Based on 1,872 reviews
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All reviews 9.1
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Couples 8.9
-
Families 8.6
-
Business
-
Solo
9.5
9.3
9.3
9.2
8.7
6.8
9.2
9.1
8.6
8.3
7.2
6.9
9.5
9.1
8.8
8.4
8.1
6.5
data provided by TrustYou
"Nice building"
"Friendly atmosphere"
"Recreation staff is nice"
Top positive review
Top critical review
Excellent 8.0
Friendly stay all inclusive w 24 hour room service The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Good 6.2
Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great. In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Recent reviews
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Good
6.2+Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.-In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
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Excellent
10.0+This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.-It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
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Excellent
10.0+Food, spa and pool
9.2
Nearby
Cancun Golf Club at Pok Ta Pok
Playa Caracol
£220+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 1,622 reviews
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All reviews 9.2
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Couples 9.7
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Families 9.3
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Business
-
Solo
9.2
9.1
9.0
9.0
8.8
8.8
9.3
9.3
9.3
8.9
8.8
9.1
9.0
8.9
8.8
8.7
data provided by TrustYou
"Nice building"
"Recreation staff is nice"
"Friendly service"
Recent reviews
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Excellent
10.0+Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.-The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
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Excellent
9.4+This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned-Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
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Excellent
10.0+I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.-The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
8.1
Location
Zona Hotelera - Hotel Zone District
£113+
Details
Map
Reviews
Overall
8.1 Excellent
Based on 3,220 reviews
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All reviews 8.1
-
Couples 8.2
-
Families 8.2
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Business
-
Solo 7.7
9.5
9.3
7.7
7.4
7.0
6.6
9.3
9.1
8.0
7.5
6.5
6.4
9.5
9.1
8.0
7.7
6.5
6.5
9.4
9.2
6.9
6.4
6.0
5.1
data provided by TrustYou
"Great view"
"Good restaurants & bars in the area"
"Great shopping"
Top positive review
Top critical review
Excellent 10.0
To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes! The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
OK 4.8
The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants. We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
Recent reviews
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Excellent
10.0+A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
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Mediocre
3.4+The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary-This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
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Excellent
10.0+To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!-The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
9.2
Location
Zona Hotelera - Hotel Zone District
£202+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 1,544 reviews
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All reviews 9.2
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Couples 9.2
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Families 9.1
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Business
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Solo 9.0
9.3
9.2
9.2
9.2
9.0
6.0
9.6
9.3
9.2
9.0
8.9
5.2
9.4
9.3
9.2
9.0
8.9
5.4
9.3
7.6
7.1
data provided by TrustYou
"Friendly atmosphere"
"Nice building"
"Great view"
Top positive review
Top critical review
Excellent 10.0
Service was really good
Mediocre 2.8
I got descriminated
Recent reviews
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Excellent
10.0+I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
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Mediocre
2.8-I got descriminated
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Excellent
8.0+overall ambiance,friendly staff, great location.-None
Details
Map
Reviews
Overall
9.0 Excellent
Based on 2,891 reviews
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All reviews 9.0
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Couples 9.2
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Families 8.4
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Business
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Solo
9.0
8.8
8.6
8.3
8.2
6.9
8.9
8.7
8.4
8.0
7.5
5.9
9.0
8.8
8.6
8.2
6.5
5.9
data provided by TrustYou
"Recreation staff is nice"
"Great menu"
"Friendly service"
Recent reviews
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Good
7.4+Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.-Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
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Excellent
8.0+The room was very nice and the cleanliness of the hotel was great.-The food was lacking but that is somewhat understood at a resort.
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Excellent
10.0+service, food, location and entertainment
Details
Map
Reviews
Overall
8.8 Excellent
Based on 1,557 reviews
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All reviews 8.8
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Couples 9.1
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Families 8.9
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Business
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Solo
9.2
9.1
8.9
8.8
8.3
6.8
9.3
9.3
9.2
8.9
8.7
6.7
9.0
9.0
9.0
8.9
7.6
7.0
data provided by TrustYou
"Recreation staff is nice"
"Clean hotel facilities"
"Great view"