Cancún resorts

Pros: The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.

Cons: Although many restaurants, they were closed 4-6, which is understandable for setup but wish more options during that time.

Pros: They had shuttle buses to get you to your room. The staff was very friendly. The Speakeasy is the best bar on the resort and I spent a lot of time there. Food was great and some of the staff really went above and beyond.

Cons: Firstly, I tried to cancel this reservation, but due to their lack of communication, I was unable to and had to keep it otherwise suffer a cancellation penalty. Also they won't let you pay for someone else. My mother was also going and i wanted to pay for her room as a gift to her. They absolutely refused, which made no sense, especially because they saw I had a separate reservation, so I was going to be there if they needed to see the card. They told me to change the room name to my own so I could pay, then when I get to the resort to switch the name back...like, what?! That sounds sketchy as heck! One night my coworkers and I went to a nightclub at the Sunrise resort and caught the Palace bus there. Well the bus stops running at 3am, which is when the nightclub closes and we ended up being stranded. Why not stop the bus at 3:30 so those of us spending money in your nightclub can make it back to our side of the resort. Some of the managers are jerks. I got chased by the raccoons one night when I was headed back to my room. Bars ran out of certain alcohols.

Pros: It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!

Pros: Cleanliness, accessibility, maps, signage...all so perfect!!

Pros: The breakfast was elaborate. Lots of choices. Dinner options were also very good.

Cons: The place is too spread out. Took time to reach the beach and from one place to another.

Pros: Relaxing

Cons: Food was so so, but certainly good enough

Pros: The bed and the spa

Cons: Man made beach. Ocean was brown and choppy. Property Too large.

Pros: Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great

Cons: The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort

Pros: The wait staff are friendly

Cons: The beach

Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Cons: that I couldn't stay longer

Pros: The genuine friendliness of all the staff. Very clean facilities.

Cons: Didn’t like the vacation club being somewhat intrusive to our time.

Pros: The variety of restaurants, the staff, the quality of the food, the beach, everything!

Cons: Nothing!

Pros: The hotel had a fresh clean feel, friendly staff and great food and amenities

Cons: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow

Pros: Food was good, some places even great... Rooms were very comfortable, service was great

Cons: Felt like they were constantly trying to sell you something, additional things you can buy

Pros: The food was amazing

Cons: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Pros: The resort is very beautiful (especially inside). I had the King ocean front view room which was big, clean and with an amazing comfortable bed. The staff is always friendly, smiling and helpful. "Italian" restaurant is not very authentic but has potential. Azur restaurant is the best in food and service. The beach is clean and there are kind of beach beds where you can stay. SPA is also very nice. I'd love to come back.

Cons: At our arrival we were offered a fast tour of the facilities and we were told that attending a 90 minutes presentation the day after we were receiving a discount on couple massage and on trips to Isla Mujeres. We were told that the presentation was about other parts of the hotel (master suite etc) so we accepted. The day of the presentation instead we were spending 2 and half hours with people that asked personal questions and tried to convince us to subscribe a membership for travels whose cost is over 30.000$ to be paid in 40 years! When we refused they proposed us a second offer for the cost of 12.000$ for discount on travels and flight tickets which we also refused. They kept going with a third offer of 2600$ for 10 days in one of their resort at next trip. I didn't like that this was not told clearly before. It was like a surprise and it lasted more than expected. Personally I have nothing against the membership and maybe I could have accepted the third offer if they were clear since the beginning. Also you have to decide immediately about every offer (you don't get even 1 day to think about) which is detrimental for them because people are not prone to sign a contract for several thousands of dollars straight away. Last but not least, when they saw that we didn't accept the offer they just offered the coupon on the couple massage and they said the trip discount was not offered anymore......I booked with another travel agency but this is unprofessional for such a beautiful place. I would suggest Live Aqua to not do this anymore. If you want to talk about membership say it from the beginning so that not you neither the guest waste their time. That is the reason why I am not giving 10 to this review.

Pros: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Cons: The elevators

Pros: Well, it’s a perfect finale for our honeymoon. The best beach in Mexico, perfect pool with all included food and drinks. 2-3 days it enough and not need to take swuita any special room, anyway you all the time at the pool.

Cons: The staff really tried, but I didn’t have enough vegan dishes

Pros: I love that there is no problem getting a good spot by the pool and the have lots of beach beds!

Cons: When we checked in they told us there were no ocean front rooms even though that is what we reserved. They moved us to the proper room the next day at least.

Pros: Gorgeous property, delicious food, excellent location. Highly recommend !

Cons: Staff is pushy to up-sell other products

Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Pros: Show at night was fantastic!

Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Pros: Friendliness of staff/drinks/food/beach/pools

Cons: Some things weren’t fixed soon/had to report several times.

Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Pros: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Cons: The front desk staff they don't have empathy.

Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Cons: No top shelf alcohol choices.

Pros: Some of the staff people were very nice.

Cons: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Pros: The staff were fantastic and enthusiastic!

Cons: Maybe a little more urgency in getting the small elevators back up and running as the stairwell is Emergency only.

Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.

Pros: Nice and helpful people, very good food (with one exception)

Cons: Slow elevators, horrible Japanese restaurant

Pros: Very clean property. The staff has excellent customer service!!!

Cons: The pressure to attend a time share breakfast. Had no idea that was part of the property. Zero interest. Had to inform property 2 days in a row.

Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Pros: Staff are truly amazing - pleasant, attentive, helpful. Resort is beautiful Pools are excellent Restaurants are great with several on site with various menus including one at poolside with nightly buffet

Pros: Location is steps from all the restaurants and nightlife in Cancun. Staff are season professionals waiting to assist you hand foot. The rooms are all Jr. Suites and are spacious floor plan that ever room in th ed hotel is design to unparallel ocean views.

Cons: I love staying at Fiesta America Coral Beach. Only they could add a Jaccuzi where the pool is would help.

Pros: It has been a difficult time worldwide but they handled the pandemic well by keeping everything neat and tidy.

Cons: The toilet in our room gave some problems.

Pros: Great location, incredible service everywhere you turned.

Cons: Nothing

Pros: Everything

Pros: Our accommodations and the staff

Cons: No

Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Pros: The staff were amazing, the facilities great, it’s a massive resort. Very close by to the main town centre. Walking distance , plenty more place to eat. Every staff member from tip to bottom Are so nice and helpful

Cons: Nothing at all , no faults at all

Pros: Location and pools

Cons: Everything wasn't included. For a higher price but everything included would be great.

Pros: very professional staff

Cons: nothing

Cons: The food was not good. Great selection but very low quality

Pros: The staff was amazing!

Cons: Room was outdated and had a mold smell. Husband got food poisoning.

Pros: Staff

Cons: Bed

Pros: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Cons: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Pros: The staff

Cons: Outdated. Rooms sub par. Allow smoking

Pros: excelente lugar muy completo dispuesto a repetir la experiencia.

Pros: The Staff at Riu are exceptional. Very accommodating and treat every guest as if they are friends.

Cons: The vendors along the beach tend to be a bit much. Constantly being asked to buy there goods while trying to relax should be monitored more.

Pros: Staff was mostly kind and good at making you feel valued and getting your needs met food was good compared to other all inclusive resorts have visited

Cons: Cockroaches, yes indeed cockroaches in our room and was really difficult to change rooms and when did given room with broken toilet, fan and double bed instead of king with no concern for making things right - not a 4 star resort

Pros: Staff was friendly, drinks were strong, resort was safe and clean. Plenty of chairs and the beach and pool, plenty of room to be secluded if you wanted to

Cons: we were placed in a room with two double bedsThe hotel did not have a room with a king size bed until the third day. When we moved, we were had to give in our keys and lose access to our room until our new room was ready at 3 pm.Huge inconvenience

Pros: Very clean and up to date. Professional friendly staff.

Cons: I can't think of anything that we didn't like.

Pros: The architect the people where so friendly and kind

Cons: No nothing at all

Pros: The hotel was decorated nicely. The room was adequate as well.

Cons: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Pros: Good family hotel, beach just in front.

Cons: Roomservice was terrible. Took like in hour to get service and them everything was cold or flat, always had to ask for coffee in our room ( we were only asking for two per day ) you know fill up.

Cons: picture is much better

Pros: Oceanfront room was amazing - beautiful, spacious, clean. The private jacuzzi on the balcony facing the ocean was spectacular. Location of restaurants and pools were easy to navigate and convenient. The staff were friendly and personable. Great service, great staff, great deal. I have already recommended to friends and family!

Cons: I wish there were more adult and nightlife activities available. I understand it’s a family resort though, so it makes sense that majority of things are more family friendly. I also wish the beach area sectioned off for the hotel was bigger.

Pros: Breakfast, lunch and dinner meals were ok, but were the same everyday unless you went to a specific themed restaurant.

Cons: Cocktails at the bar were poor. Very sweet and almost no trace of alcohol.

Pros: This facility has lot of activities for the kids, which was pretty good

Cons: The room was old and not really matching with the pictures given in the booking.com