Situated on a private two-mile beach stretch, Excellence Playa Mujeres is an adult-only luxury resort that sits near a signature golf course and inland marina. The hotel’s 450 rooms consist of a mix of elegant suites, many of which offer ocean views, rooftop terraces, and heated plunge pools. The resort’s beachside location provides access to non-motorized water sports, including scuba diving, snorkeling, kayaking, windsurfing, and sailing. The hotel also has an excellent spa with oceanfront treatment areas and a fully equipped state-of-the-art fitness center that’s open 24 hours a day. Excellence Playa Mujeres has ten international gourmet restaurants, a beachside grill, and eleven bars, each with its own unique personality, including The Grill, Chez Isabelle, Toscana, Spice, and Agave. In addition, it features seven outdoor pools spread across its facilities, four of which are heated during the winter. Other amenities include five integrated whirlpools and four outdoor hot water Jacuzzis. The resort’s 24-hour inclusive service includes full breakfast, lunch, and dinner daily, and a special welcome cocktail. Guests at the hotel can enjoy free Wi-Fi and free parking, while the main stage theater provides nightly entertainment. Guests also have access to tennis clinics, a library, and game room. Nestled in the heart of the resort community, Excellence Playa Mujeres provides convenient access to many major landmarks. It’s situated close to the world-class Greg Norman golf course and within a 25-minute drive from Cancun International airport and the modern La Isla mall. It also offers close proximity to many of the region’s top attractions, including The Temple of the Warriors, El Castillo, and Xel Ha, the largest natural aquarium.
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Best Cancún resorts
Overall 9.4 Excellent
Based on 2,690 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.
Excellent
10.0
Pros: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.
Excellent
10.0
Pros: Everything is clean, tasty, and designed to make the guest happy.
Excellent
10.0
Pros: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!
Excellent
9.0
Pros: Location
Service
Environment
Excellent
9.7
Pros: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque.
I will be back for sure
Excellent
9.7
Pros: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!
Excellent
8.5
Pros: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.
Excellent
10.0
Pros: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!
Details
Reviews
Overall 9.4 Excellent
Based on 2,690 reviews
Vibe
9.3
Amenities
9.3
Service
9.2
Value
9.0
Cleanliness
8.8
Room
8.6
Wellness
8.5
Pool
8.5
Location
8.4
Breakfast
8.2
Bar
8.2
Food
8.0
Comfort
7.5
WiFi
5.6
Vibe
9.2
Cleanliness
9.1
Service
9.1
Amenities
8.9
Value
8.7
Room
8.7
Wellness
8.6
Breakfast
8.4
Pool
8.3
Location
8.3
Bar
8.3
Comfort
8.0
Food
8.0
Service
9.5
Amenities
9.4
Cleanliness
9.0
Vibe
8.8
Location
8.7
Room
7.7
Food
7.6
10.0 Excellent
Pros: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.
Cons: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!
10.0 Excellent
Pros: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.
Cons: There is no privacy in the bathroom.
10.0 Excellent
Pros: Everything is clean, tasty, and designed to make the guest happy.
Cons: AC was not strong enough in the main restaurants.
10.0 Excellent
Pros: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!
Cons: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
9.0 Excellent
Pros: Location
Service
Environment
Cons: Food
Beds
Pillows
9.7 Excellent
Pros: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque.
I will be back for sure
Cons: Sunscreen too expensive
9.7 Excellent
Pros: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!
Cons: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
8.5 Excellent
Pros: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.
Cons: Did NOT like the glass bathroom doors. No privacy.
10.0 Excellent
Pros: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!
Cons:
Situated on a private two-mile beach stretch, Excellence Playa Mujeres is an adult-only luxury resort that sits near a signature golf course and inland marina. The hotel’s 450 rooms consist of a mix of elegant suites, many of which offer ocean views, rooftop terraces, and heated plunge pools. The resort’s beachside location provides access to non-motorized water sports, including scuba diving, snorkeling, kayaking, windsurfing, and sailing. The hotel also has an excellent spa with oceanfront treatment areas and a fully equipped state-of-the-art fitness center that’s open 24 hours a day. Excellence Playa Mujeres has ten international gourmet restaurants, a beachside grill, and eleven bars, each with its own unique personality, including The Grill, Chez Isabelle, Toscana, Spice, and Agave. In addition, it features seven outdoor pools spread across its facilities, four of which are heated during the winter. Other amenities include five integrated whirlpools and four outdoor hot water Jacuzzis. The resort’s 24-hour inclusive service includes full breakfast, lunch, and dinner daily, and a special welcome cocktail. Guests at the hotel can enjoy free Wi-Fi and free parking, while the main stage theater provides nightly entertainment. Guests also have access to tennis clinics, a library, and game room. Nestled in the heart of the resort community, Excellence Playa Mujeres provides convenient access to many major landmarks. It’s situated close to the world-class Greg Norman golf course and within a 25-minute drive from Cancun International airport and the modern La Isla mall. It also offers close proximity to many of the region’s top attractions, including The Temple of the Warriors, El Castillo, and Xel Ha, the largest natural aquarium.
Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip. Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind. Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor. Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor. Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.
Overall 9.2 Excellent
Based on 5,842 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.4
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Excellent
8.2
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Excellent
10.0
Pros: The staff, property, services, and landscape are amazing
Excellent
10.0
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excellent
9.1
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Details
Reviews
Overall 9.2 Excellent
Based on 5,842 reviews
WiFi
9.7
Location
9.4
Pool
9.1
Wellness
8.9
Vibe
8.9
Amenities
8.8
Service
8.7
Room
8.6
Breakfast
8.0
Location
9.4
Beach
9.0
Amenities
8.7
Vibe
8.6
Room
7.8
Service
7.7
Food
6.6
Location
9.5
Beach
9.2
Wellness
9.1
Service
8.7
Vibe
8.4
Value
8.3
Room
8.0
Amenities
7.7
Food
7.3
9.4 Excellent
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons: Intermitent Wifi and Cable TV, extra charges for additional person.
8.2 Excellent
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10.0 Excellent
Pros: The staff, property, services, and landscape are amazing
Cons:
10.0 Excellent
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Cons:
9.1 Excellent
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip. Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind. Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor. Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor. Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.
Secrets The Vine, Cancun, is an adults only, all-inclusive resort that has earned four diamonds from AAA and is a popular location with a wide array of travelers and tourists thanks to its large selection of rooms and suites as well as options when it comes to activities, dining, and services offered. The resort is located less than 20 minutes away by vehicle from the airport, and it is easily reached via complimentary shuttle or private transportation. It is situated among many other venues, so guests here can enjoy a wide range of things to see and do such as outstanding Japanese restaurants, speedboat and snorkeling tours, museums, golf courses, nature parks, and more. In terms of accommodation options, rooms can range from standard options with a king size bed or two queen size beds, all the way up to preferred club presidential suites that span nearly 1,600 square feet of area. Included with rooms are lounge areas with TVs, sofas, porcelain floors, in-room soaking tubs, private balconies, refrigerators, writing desks, spacious bathrooms, ocean views, and more depending on the type of room or suite. Secrets The Vine is proud to offer five separate restaurants where one can enjoy a range of options for breakfast, lunch, and dinner, and reservations are never required at any of them. Guests can also enjoy a meal in their rooms or out on the beach, no matter the time. In terms of activities, travelers here can enjoy the total release program, wine tasting, painting, yoga, dance lessons, volleyball, water aerobics, scuba diving, deep-sea fishing, and more.
Overall 9.2 Excellent
Based on 4,134 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Excellent
8.5
Pros: Great Room junior suite
Nice beach
Great Staff
Excellent
9.7
Pros: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Excellent
8.5
Pros: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Excellent
10.0
Pros: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Excellent
10.0
Excellent
10.0
Pros: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Excellent
9.1
Pros: It is top three resorts in Cancun easily.
Excellent
8.8
Pros: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Excellent
8.0
Pros: Good food
Excellent
10.0
Pros: Everything was amazing !
Excellent
9.7
Pros: Everything is top notch.
Details
Reviews
Overall 9.2 Excellent
Based on 4,134 reviews
Cleanliness
9.0
Location
8.9
Vibe
8.8
Service
8.8
Amenities
8.6
Breakfast
8.5
Room
8.4
WiFi
7.6
Wellness
7.3
Room
9.4
Cleanliness
9.3
Service
8.9
Food
8.9
Location
8.8
Breakfast
8.5
Amenities
8.5
Vibe
8.3
Wellness
7.9
Comfort
7.4
Cleanliness
9.2
Location
9.1
Service
8.8
Room
8.6
Amenities
8.5
Vibe
8.3
10.0 Excellent
Pros: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Cons:
8.5 Excellent
Pros: Great Room junior suite
Nice beach
Great Staff
Cons: I would think 2x if you're traveling solo. This hotel was couples, families.
9.7 Excellent
Pros: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Cons: You have to get up early to reserve your spot at the very crowded pool.
It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
8.5 Excellent
Pros: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Cons: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
10.0 Excellent
Pros: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Cons: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
10.0 Excellent
Pros:
Cons: Vacation club sales pitch.
10.0 Excellent
Pros: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Cons:
9.1 Excellent
Pros: It is top three resorts in Cancun easily.
Cons: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
8.8 Excellent
Pros: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Cons: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
8.0 Excellent
Pros: Good food
Cons: staff Darcel rude and very unprofessional
10.0 Excellent
Pros: Everything was amazing !
Cons: Our sink over flowed in our second room
9.7 Excellent
Pros: Everything is top notch.
Cons: Room location was horrible.
Secrets The Vine, Cancun, is an adults only, all-inclusive resort that has earned four diamonds from AAA and is a popular location with a wide array of travelers and tourists thanks to its large selection of rooms and suites as well as options when it comes to activities, dining, and services offered. The resort is located less than 20 minutes away by vehicle from the airport, and it is easily reached via complimentary shuttle or private transportation. It is situated among many other venues, so guests here can enjoy a wide range of things to see and do such as outstanding Japanese restaurants, speedboat and snorkeling tours, museums, golf courses, nature parks, and more. In terms of accommodation options, rooms can range from standard options with a king size bed or two queen size beds, all the way up to preferred club presidential suites that span nearly 1,600 square feet of area. Included with rooms are lounge areas with TVs, sofas, porcelain floors, in-room soaking tubs, private balconies, refrigerators, writing desks, spacious bathrooms, ocean views, and more depending on the type of room or suite. Secrets The Vine is proud to offer five separate restaurants where one can enjoy a range of options for breakfast, lunch, and dinner, and reservations are never required at any of them. Guests can also enjoy a meal in their rooms or out on the beach, no matter the time. In terms of activities, travelers here can enjoy the total release program, wine tasting, painting, yoga, dance lessons, volleyball, water aerobics, scuba diving, deep-sea fishing, and more.
Enjoy a trip to paradise at Grand Fiesta Americana Coral Beach Cancun. It offers luxury lodgings that are ideal for couples, families, solo travelers, and the business-minded alike. This resort features beachfront accommodations overlooking the gorgeous Caribbean Sea. Grand Fiesta Americana Coral Beach Cancun offers guests the thrill of a lifetime with its water sports, including snorkeling over coral reefs, water skiing in the crystal-clear sea, and seasonal swimming with the sharks. Hiking trips through the jungle and guided mangrove tours are ideal for landlubbers. The resort is also located near the Playa Mujeres and Iberostar Golf Courses, and walking distance to the Plaza Forum shopping center and Plaza La Isla mall. Accommodations are as stunning as the views. Popular lodgings include the Jr. Suite Ocean Front with separate vanities in the bathroom, the Governor Suite with a private reception area and Jacuzzi, and the Grand Club Master with a spacious terrace, reclining furniture and a well-appointed bathroom. All rooms feature marble flooring and lush, relaxed furnishings. The resort’s onsite amenities include the world-class Gem Spa, offering massages, hydrotherapy, beauty treatments, and more. The cutting-edge fitness center offers ocean views, guided meditation, and yoga classes. If guests are traveling with children, the Coral KidZ Club uses state-of-the-art technologies to create a fun and immersive setting. Dining options at Grand Fiesta Americana Coral Beach Cancun are designed to meet the needs of all guests. Sip on frothy cappuccinos and nibble on European-style pastries at Coral Café. Tropical drinks, fresh seafood, and ocean views are on the menu at Isla Contoy. Delicious Latin cuisine, tequila tastings, and live entertainment are the norm at La Joya. When guests visit Grand Fiesta Americana Coral Beach Cancun, they enjoy one-of-a-kind adventures, a relaxed atmosphere, and world-class attention.
Overall 9.2 Excellent
Based on 3,315 reviews
All reviews
- All reviews
- Families
- Couples
Mediocre
2.0
Pros: I like the facility
Excellent
8.0
Excellent
8.8
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Excellent
8.0
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excellent
8.5
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Excellent
10.0
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Excellent
10.0
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Excellent
10.0
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Excellent
10.0
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excellent
10.0
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Excellent
9.4
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Excellent
10.0
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Details
Reviews
Overall 9.2 Excellent
Based on 3,315 reviews
Beach
9.4
Location
9.4
Wellness
9.2
Pool
9.1
Service
9.0
Breakfast
8.9
Amenities
8.8
Room
8.5
Comfort
7.7
WiFi
6.7
Value
5.7
Beach
9.6
Wellness
9.3
Location
9.2
Amenities
8.8
Pool
8.7
Cleanliness
8.6
Breakfast
8.6
Service
8.6
Comfort
8.1
Room
8.1
Value
5.6
Beach
9.5
Location
9.5
Service
9.1
Amenities
8.8
Wellness
8.7
Food
8.5
Room
8.1
Comfort
8.0
Value
5.5
WiFi
5.4
2.0 Mediocre
Pros: I like the facility
Cons: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
8.0 Excellent
Pros:
Cons: No shuttle service
8.8 Excellent
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Cons:
8.0 Excellent
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Cons:
8.5 Excellent
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Cons: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
10.0 Excellent
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Cons: Really nothing.
10.0 Excellent
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Cons: N / A
10.0 Excellent
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Cons: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10.0 Excellent
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Cons:
10.0 Excellent
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Cons: Nothing!!
9.4 Excellent
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Cons: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
10.0 Excellent
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Cons:
Enjoy a trip to paradise at Grand Fiesta Americana Coral Beach Cancun. It offers luxury lodgings that are ideal for couples, families, solo travelers, and the business-minded alike. This resort features beachfront accommodations overlooking the gorgeous Caribbean Sea. Grand Fiesta Americana Coral Beach Cancun offers guests the thrill of a lifetime with its water sports, including snorkeling over coral reefs, water skiing in the crystal-clear sea, and seasonal swimming with the sharks. Hiking trips through the jungle and guided mangrove tours are ideal for landlubbers. The resort is also located near the Playa Mujeres and Iberostar Golf Courses, and walking distance to the Plaza Forum shopping center and Plaza La Isla mall. Accommodations are as stunning as the views. Popular lodgings include the Jr. Suite Ocean Front with separate vanities in the bathroom, the Governor Suite with a private reception area and Jacuzzi, and the Grand Club Master with a spacious terrace, reclining furniture and a well-appointed bathroom. All rooms feature marble flooring and lush, relaxed furnishings. The resort’s onsite amenities include the world-class Gem Spa, offering massages, hydrotherapy, beauty treatments, and more. The cutting-edge fitness center offers ocean views, guided meditation, and yoga classes. If guests are traveling with children, the Coral KidZ Club uses state-of-the-art technologies to create a fun and immersive setting. Dining options at Grand Fiesta Americana Coral Beach Cancun are designed to meet the needs of all guests. Sip on frothy cappuccinos and nibble on European-style pastries at Coral Café. Tropical drinks, fresh seafood, and ocean views are on the menu at Isla Contoy. Delicious Latin cuisine, tequila tastings, and live entertainment are the norm at La Joya. When guests visit Grand Fiesta Americana Coral Beach Cancun, they enjoy one-of-a-kind adventures, a relaxed atmosphere, and world-class attention.
On Mexico’s East Coast, Cancun is one of the world’s most sought after tourist destinations. The Iberostar Cancun offers a five-star, all-inclusive resort is found in the heart of the city’s “hotel zone”, just 15 minutes away from the airport. The award-winning resort features 426 total rooms with the majority having a view of the ocean. Even some standard rooms can include a balcony overlooking the ocean. Room amenities include free wireless Internet access, DVD player, coffee maker, and daily minibar service. The Iberostar also has 82 villas and five suites for more space and extra amenities. There is no shortage of things to do around the resort. Events happen throughout the day and range from children’s activities at the Star Camp to nightly shows in the theater. The hotel has a whopping ten pools for guests to choose from and enjoy. Active guests can choose from a plethora of sport options, including archery, tennis, and golf. Naturally, the hotel’s all-inclusive option includes plenty of food and beverage. With five distinct restaurants and six different bars, guests do not have to worry about getting bored with the food. The options span the globe including classic Japanese hibachi, classic French cuisine, and authentic Mexican food can all be had on the plan. Among the bars is the La Perla Swim-up Bar, allowing guests to sip their favorite tropical cocktail in the pool. The Iberostar Cancun excels in offering award-winning comfort and accommodations in the middle of the Hotel Zone.
Overall 9.1 Excellent
Based on 8,132 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10.0
Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Excellent
10.0
Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.
Details
Reviews
Overall 9.1 Excellent
Based on 8,132 reviews
Service
9.2
Location
9.1
Pool
9.0
Cleanliness
8.7
WiFi
8.7
Vibe
8.1
Breakfast
7.8
Room
7.7
Food
7.7
Pool
9.0
Location
8.9
Cleanliness
8.8
Service
8.7
Breakfast
7.6
Food
7.1
Vibe
6.9
Room
6.4
Pool
9.2
Service
8.9
Location
8.9
Cleanliness
8.5
Room
8.1
Food
6.9
Service
9.2
Beach
9.0
Food
8.0
Room
7.2
10.0 Excellent
Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Cons: No top shelf alcohol choices.
10.0 Excellent
Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.
Cons:
On Mexico’s East Coast, Cancun is one of the world’s most sought after tourist destinations. The Iberostar Cancun offers a five-star, all-inclusive resort is found in the heart of the city’s “hotel zone”, just 15 minutes away from the airport. The award-winning resort features 426 total rooms with the majority having a view of the ocean. Even some standard rooms can include a balcony overlooking the ocean. Room amenities include free wireless Internet access, DVD player, coffee maker, and daily minibar service. The Iberostar also has 82 villas and five suites for more space and extra amenities. There is no shortage of things to do around the resort. Events happen throughout the day and range from children’s activities at the Star Camp to nightly shows in the theater. The hotel has a whopping ten pools for guests to choose from and enjoy. Active guests can choose from a plethora of sport options, including archery, tennis, and golf. Naturally, the hotel’s all-inclusive option includes plenty of food and beverage. With five distinct restaurants and six different bars, guests do not have to worry about getting bored with the food. The options span the globe including classic Japanese hibachi, classic French cuisine, and authentic Mexican food can all be had on the plan. Among the bars is the La Perla Swim-up Bar, allowing guests to sip their favorite tropical cocktail in the pool. The Iberostar Cancun excels in offering award-winning comfort and accommodations in the middle of the Hotel Zone.
Fiesta Americana Condesa Cancun is a four-star hotel that is situated on the beach. It's a popular destination for tourists and travelers thanks to the wide range of accommodations and amenities. The hotel is easily reached via private transportation or complimentary shuttle, and the surrounding area also has a lot to offer. Guests at Fiesta Americana Condesa Cancun will find themselves within walking distance of the Adventure Sports Center, as well as right on the beach, so there is plenty of fun to have in the sun and on the water. There are also a number of nearby historical sites, golf courses, and museums to check out. Within driving distance, guests will find a number of restaurants and shops. For those who would like to arrange something more adventurous, there are private charters, scuba diving trips, and water sports that can be enjoyed. The hotel has a number of options when it comes to rooms and sizes. The rooms can range from standard options with king size beds to presidential suites that feature family-style amenities such as two bedrooms, one studio, a total of four bathrooms, a separate lounge, a full dining area and kitchen, plasma TVs with premium satellite channels, Wi-Fi access, and a spacious private terrace with patio furniture. Other amenities for rooms also include safes, bathrobes, minibars, coffee makers, and whirlpools. There is a lot of options when it comes to fine dining and fun places to eat. Fiesta Americana Condesa Cancun offers guests a variety of cuisines, ranging from Mexican to Italian and American to Japanese. There are also activities throughout the day and night that guests can enjoy, including some that are specifically tailored for kids.
Overall 9.1 Excellent
Based on 5,833 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.4
Pros: Food was awesome
Excellent
10.0
Pros: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Good
6.5
Good
7.1
Pros: Nice pool and bars. Comfort rooms. Close to the beach.
Excellent
10.0
Pros: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Excellent
9.1
Pros: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Okay
4.0
Pros: By beach, free drinks
Good
7.1
Pros: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Excellent
9.6
Pros: Great service, best I've ever had
Okay
4.5
Pros: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Excellent
10.0
Pros: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Excellent
10.0
Pros: Food was great as well as location. Great services throughout hotel.
Details
Reviews
Overall 9.1 Excellent
Based on 5,833 reviews
Service
9.0
Food
8.8
Location
8.8
Breakfast
8.5
Amenities
8.5
Vibe
8.5
Pool
8.5
Value
8.3
Cleanliness
8.3
Room
7.6
WiFi
7.3
Amenities
9.3
Service
9.0
Location
8.9
Food
8.8
Cleanliness
8.7
Breakfast
8.7
Pool
8.3
Vibe
8.2
Value
8.2
Room
8.1
Service
9.0
Location
9.0
Pool
8.7
Food
7.7
Room
6.8
Comfort
5.3
9.4 Excellent
Pros: Food was awesome
Cons: Time share salesman are annoying
10.0 Excellent
Pros: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Cons:
6.5 Good
Pros:
Cons: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
7.1 Good
Pros: Nice pool and bars. Comfort rooms. Close to the beach.
Cons: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
10.0 Excellent
Pros: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Cons:
9.1 Excellent
Pros: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Cons: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
4.0 Okay
Pros: By beach, free drinks
Cons: Staff was rude. Rooms and restaurants were warm and muggy.
Customer service was poor.
7.1 Good
Pros: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Cons: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
9.6 Excellent
Pros: Great service, best I've ever had
Cons: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
4.5 Okay
Pros: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Cons: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
10.0 Excellent
Pros: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Cons: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
10.0 Excellent
Pros: Food was great as well as location. Great services throughout hotel.
Cons: The beds were not very comfortable
Fiesta Americana Condesa Cancun is a four-star hotel that is situated on the beach. It's a popular destination for tourists and travelers thanks to the wide range of accommodations and amenities. The hotel is easily reached via private transportation or complimentary shuttle, and the surrounding area also has a lot to offer. Guests at Fiesta Americana Condesa Cancun will find themselves within walking distance of the Adventure Sports Center, as well as right on the beach, so there is plenty of fun to have in the sun and on the water. There are also a number of nearby historical sites, golf courses, and museums to check out. Within driving distance, guests will find a number of restaurants and shops. For those who would like to arrange something more adventurous, there are private charters, scuba diving trips, and water sports that can be enjoyed. The hotel has a number of options when it comes to rooms and sizes. The rooms can range from standard options with king size beds to presidential suites that feature family-style amenities such as two bedrooms, one studio, a total of four bathrooms, a separate lounge, a full dining area and kitchen, plasma TVs with premium satellite channels, Wi-Fi access, and a spacious private terrace with patio furniture. Other amenities for rooms also include safes, bathrobes, minibars, coffee makers, and whirlpools. There is a lot of options when it comes to fine dining and fun places to eat. Fiesta Americana Condesa Cancun offers guests a variety of cuisines, ranging from Mexican to Italian and American to Japanese. There are also activities throughout the day and night that guests can enjoy, including some that are specifically tailored for kids.
The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored. The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada. All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences. The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving. The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.
Overall 9.0 Excellent
Based on 4,413 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: Food, spa and pool
Good
6.2
Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Excellent
8.0
Pros: Fantastic staff!! Great food and lots of entertainment...
Excellent
9.1
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Excellent
10.0
Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excellent
8.0
Pros: Friendly stay all inclusive w 24 hour room service
Okay
4.8
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Details
Reviews
Overall 9.0 Excellent
Based on 4,413 reviews
Location
8.7
Service
8.6
Bar
8.5
Breakfast
8.3
Vibe
8.3
WiFi
8.1
Amenities
7.9
Food
7.9
Room
7.2
Comfort
5.0
Service
8.6
Amenities
8.0
Vibe
7.9
Food
7.5
Room
6.3
Comfort
4.7
Location
8.7
Beach
8.5
Service
8.3
Food
7.4
Vibe
7.2
Room
6.9
Comfort
5.4
10.0 Excellent
Pros: Food, spa and pool
Cons:
6.2 Good
Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better).
The things I did´t like:
- Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service.
- They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!!
- Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable").
- It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD).
- In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
8.0 Excellent
Pros: Fantastic staff!! Great food and lots of entertainment...
Cons: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
9.1 Excellent
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
10.0 Excellent
Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
8.0 Excellent
Pros: Friendly stay all inclusive w 24 hour room service
Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
4.8 Okay
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored. The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada. All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences. The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving. The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.
Located in beautiful Cancun, Mexico, the Royal Sands Resort includes so much for its guests. If guests want a perfect view of the Caribbean shoreline, this hotel has it all. The white beaches and crystal blue waters will take anyone’s breath away. The Royal Sands is the perfect getaway for relaxation. There are three infinity pools on site and the hotel is located right on the beach. Guests can go snorkeling, play tennis, golf, beach volleyball, and soccer all at the Royal Sands. There is a 24-hour fitness center that features some of the most modern equipment for guests that are trying to stay in shape. At the spa, guests can be pampered with massages and other wellness treatments. Each room at the Royal Sands has a private balcony, high speed Wi-Fi, comfortable beds, flat screen televisions, mini-fridges, microwaves, coffee makers, and the larger suites have a full sized kitchen. For guests who are determined to have a full Mexican dining experience, the restaurants at the Royal Sands are like no other. There are a variety of cuisines available for the guests of the Royal Sands Resort. The Hacienda Sisal serves authentic Mexican food and the Char Hut serves drinks and appetizers and guests can even wear their swimwear while taking a break from playing in the sands and water. For those looking for a romantic getaway or just a family vacation, the Royal Sands is a hotel like no other. Guests can truly experience the beauty of the Mexico beaches and majestic crystal waters.
Overall 9.0 Excellent
Based on 3,914 reviews
All reviews
- All reviews
- Families
- Couples
Okay
5.4
Pros: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Excellent
9.7
Pros: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Excellent
9.1
Pros: Pools
Beach
Service
Beachfront Cabanas
Staff was super polite and helpful
Food was really good
Details
Reviews
Overall 9.0 Excellent
Based on 3,914 reviews
Cleanliness
9.4
Pool
9.0
Value
8.6
Room
8.6
Service
8.6
Location
8.5
Breakfast
6.8
WiFi
6.0
Bar
5.7
Cleanliness
9.6
Room
8.8
Pool
8.6
Value
8.6
Service
8.4
Location
8.4
Amenities
8.2
Bar
5.6
Pool
8.7
Beach
8.7
Service
8.4
Room
8.2
Food
8.2
5.4 Okay
Pros: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Cons: Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
9.7 Excellent
Pros: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Cons: The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
9.1 Excellent
Pros: Pools
Beach
Service
Beachfront Cabanas
Staff was super polite and helpful
Food was really good
Cons: I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
Located in beautiful Cancun, Mexico, the Royal Sands Resort includes so much for its guests. If guests want a perfect view of the Caribbean shoreline, this hotel has it all. The white beaches and crystal blue waters will take anyone’s breath away. The Royal Sands is the perfect getaway for relaxation. There are three infinity pools on site and the hotel is located right on the beach. Guests can go snorkeling, play tennis, golf, beach volleyball, and soccer all at the Royal Sands. There is a 24-hour fitness center that features some of the most modern equipment for guests that are trying to stay in shape. At the spa, guests can be pampered with massages and other wellness treatments. Each room at the Royal Sands has a private balcony, high speed Wi-Fi, comfortable beds, flat screen televisions, mini-fridges, microwaves, coffee makers, and the larger suites have a full sized kitchen. For guests who are determined to have a full Mexican dining experience, the restaurants at the Royal Sands are like no other. There are a variety of cuisines available for the guests of the Royal Sands Resort. The Hacienda Sisal serves authentic Mexican food and the Char Hut serves drinks and appetizers and guests can even wear their swimwear while taking a break from playing in the sands and water. For those looking for a romantic getaway or just a family vacation, the Royal Sands is a hotel like no other. Guests can truly experience the beauty of the Mexico beaches and majestic crystal waters.
JW Marriott Cancun Resort Spa provides guests with a range of upscale accommodations from which they can choose, along with amenities throughout the resort. The resort also features a convenient location for visiting many of the various sites and attractions in the Cancun area. The hotel provides a host of different types of rooms for the guests. It has rooms with a single king bed, two doubles, along with several types of suites. Some of the amenities found within the rooms include pillowtop mattresses, comfortable linens, excellent views, high-speed Internet, a minibar, coffee and tea making facilities, LED TV, air conditioning, and more. It is possible to upgrade to a Club 91 room for complimentary food and beverages from the exclusive lounge. Guests will also find a range of amenities on the property. Guests who are looking to stay fit can spend some time enjoying the on-site fitness center. It features cardiovascular equipment, along with free weights, free fitness classes, and separate saunas for men and women. The hotel also has pools for the guests to use. The on-site Mayan-inspired spa has a range of treatment packages, a steam room, and even a tennis court. Guests can dine at the hotel, as well. It has a buffet breakfast, along with Sedona Grill, Gustino Italian Grill, the Lobby Bar, Beachwalk, 750 Pizzeria, Mikado Japanese Teppan Yaki, Sasi Thai, Champions Sports Bar, Kasai, and La Capilla Argentina Steakhouse. Visitors will find other locations to dine in the vicinity, as well as places they can explore and enjoy.
Overall 9.0 Excellent
Based on 1,847 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Excellent
10.0
Pros: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Excellent
8.0
Pros: overall ambiance,friendly staff, great location.
Good
6.8
Pros: The view and size of the room was very nice.
Excellent
10.0
Pros: Service was really good
Mediocre
2.8
Details
Reviews
Overall 9.0 Excellent
Based on 1,847 reviews
Beach
9.4
Pool
9.1
Location
9.0
Service
8.9
Bar
8.7
Breakfast
8.5
Room
8.4
WiFi
8.0
Amenities
7.8
Value
5.5
Pool
9.2
Service
8.9
Location
8.7
Room
8.1
Amenities
8.0
Comfort
6.4
Value
5.1
Service
9.0
Location
8.4
Room
7.9
Amenities
7.2
10.0 Excellent
Pros: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Cons: Pool and Beach entrance smells like wet carpet.
10.0 Excellent
Pros: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Cons:
8.0 Excellent
Pros: overall ambiance,friendly staff, great location.
Cons: None
6.8 Good
Pros: The view and size of the room was very nice.
Cons: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
10.0 Excellent
Pros: Service was really good
Cons:
2.8 Mediocre
Pros:
Cons: I got descriminated
JW Marriott Cancun Resort Spa provides guests with a range of upscale accommodations from which they can choose, along with amenities throughout the resort. The resort also features a convenient location for visiting many of the various sites and attractions in the Cancun area. The hotel provides a host of different types of rooms for the guests. It has rooms with a single king bed, two doubles, along with several types of suites. Some of the amenities found within the rooms include pillowtop mattresses, comfortable linens, excellent views, high-speed Internet, a minibar, coffee and tea making facilities, LED TV, air conditioning, and more. It is possible to upgrade to a Club 91 room for complimentary food and beverages from the exclusive lounge. Guests will also find a range of amenities on the property. Guests who are looking to stay fit can spend some time enjoying the on-site fitness center. It features cardiovascular equipment, along with free weights, free fitness classes, and separate saunas for men and women. The hotel also has pools for the guests to use. The on-site Mayan-inspired spa has a range of treatment packages, a steam room, and even a tennis court. Guests can dine at the hotel, as well. It has a buffet breakfast, along with Sedona Grill, Gustino Italian Grill, the Lobby Bar, Beachwalk, 750 Pizzeria, Mikado Japanese Teppan Yaki, Sasi Thai, Champions Sports Bar, Kasai, and La Capilla Argentina Steakhouse. Visitors will find other locations to dine in the vicinity, as well as places they can explore and enjoy.
The Cancun Hotels Intercontinental Hotels Presidente Cancun Resort is located on white beaches and only minutes away from the heart of Cancun. This luxury resort is less than 15 miles from both Cozumel Airport and Cancun Airport. The hotel offers 300 air-conditioned, non-smoking guestrooms. It’s located only a few miles away from the Mayan ruins at El Meco. This hotel has on-siting dining options including Epicentro which offers a wide range of rums, tequilas, and gins. El Caribeno is the place for guests to indulge in authentic Caribbean cuisine overlooking the beautiful beaches. Le Cap Beach Club is also located at the hotel and serves Mediterranean pizzas and vegetarian fare. Guests can enjoy breakfast at Café Urbano which offers pastries, fruit, juices, and more. The is also a deck bar where evening cocktails and light meals are available. The Presidente Cancun Resort offers classic rooms, executive rooms, and suites in a tropical environment. Every room offers a large-screen television and iHome docking stations. Executive rooms give guests access to the Club Lounge for free breakfast and evening drinks. These rooms overlook the sea of the nearby lagoon. Turndown service is available to all guests, as is a 24-hour business center. Guests looking for shopping and entertainment will find many businesses near the hotel including Bamboo Spa for massages and treatments, Coco Bongo Cancun which is a popular nightlife destination, 360 Surf School where guests can learn to surf the ocean waves, and Cancun ATV tours. Other options include The City Discotheque, Senor Frog’s Bar, and Mandala Cancun.
Overall 9.0 Excellent
Based on 1,482 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9.0
Pros: The staff was very helpful, even though I had problems expressing what I wanted.
Excellent
9.6
Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Excellent
10.0
Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Excellent
8.2
Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Excellent
10.0
Pros: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Good
7.4
Okay
5.1
Pros: The beach front
Details
Reviews
Overall 9.0 Excellent
Based on 1,482 reviews
Beach
9.4
Location
9.1
Service
8.6
Bar
8.1
Breakfast
7.7
Room
7.3
Comfort
6.3
WiFi
6.3
Value
5.1
Beach
9.2
Service
8.9
Location
8.8
Breakfast
8.0
Amenities
7.3
Room
7.0
Vibe
6.6
Comfort
6.0
Value
5.6
Beach
9.4
Location
9.0
Service
8.6
Cleanliness
8.5
Pool
7.9
Amenities
7.8
Breakfast
7.6
Room
6.8
Comfort
6.2
Value
5.4
9.0 Excellent
Pros: The staff was very helpful, even though I had problems expressing what I wanted.
Cons: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
9.6 Excellent
Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Cons:
10.0 Excellent
Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Cons: The birds who fly in in the morning to steal my breakfast at the morning buffet.
8.2 Excellent
Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Cons:
10.0 Excellent
Pros: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Cons: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
7.4 Good
Pros:
Cons: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
5.1 Okay
Pros: The beach front
Cons: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
The Cancun Hotels Intercontinental Hotels Presidente Cancun Resort is located on white beaches and only minutes away from the heart of Cancun. This luxury resort is less than 15 miles from both Cozumel Airport and Cancun Airport. The hotel offers 300 air-conditioned, non-smoking guestrooms. It’s located only a few miles away from the Mayan ruins at El Meco. This hotel has on-siting dining options including Epicentro which offers a wide range of rums, tequilas, and gins. El Caribeno is the place for guests to indulge in authentic Caribbean cuisine overlooking the beautiful beaches. Le Cap Beach Club is also located at the hotel and serves Mediterranean pizzas and vegetarian fare. Guests can enjoy breakfast at Café Urbano which offers pastries, fruit, juices, and more. The is also a deck bar where evening cocktails and light meals are available. The Presidente Cancun Resort offers classic rooms, executive rooms, and suites in a tropical environment. Every room offers a large-screen television and iHome docking stations. Executive rooms give guests access to the Club Lounge for free breakfast and evening drinks. These rooms overlook the sea of the nearby lagoon. Turndown service is available to all guests, as is a 24-hour business center. Guests looking for shopping and entertainment will find many businesses near the hotel including Bamboo Spa for massages and treatments, Coco Bongo Cancun which is a popular nightlife destination, 360 Surf School where guests can learn to surf the ocean waves, and Cancun ATV tours. Other options include The City Discotheque, Senor Frog’s Bar, and Mandala Cancun.
Paradisus Cancún is an all-inclusive resort that offers a relaxed atmosphere for couples, families and business travelers. Guests are invited to stay in one of the gorgeous suites, all of which feature high-end finishings, marble floors, a warm and comforting color pallet, stunning views and luxurious bedding. The resort itself offers a rich assortment of amenities which visitors are encouraged to take advantage of and enjoy throughout their stay. It has a Kids Zone, non-motorized watersports, more than five dining options, a beautiful 18-hole golf course, live entertainment, and a swim-up bar. Additionally, being situated right on the water makes Paradisus Cancún the ideal spot for visitors of all ages to swim in the crystal clear ocean, explore all that the underwater world has to offer, and make memories. Paradisus Cancún offers nine restaurants and five bars, all of which offer a unique menu. Guests can dine at the Tempo Restaurant, the Fuego Restaurant, the Market Grill, the Blue Agave, and the Avenue Bar. All dishes served at the resort are prepared with freshly caught seafood, seasonal produce, and top of the line ingredients. Thanks to its wonderful weather and amazing scenery, Paradisus Cancún has become a popular location for destination weddings of all sizes. The on-site event planner works closely with couples from all over the world to help couples in creating a fully customized wedding day that will exceed all of their wishes. The resort also hosts conventions, galas, and business meetings. There are plenty of sights, attractions, and places to shop nearby Paradisus Cancún. Visitors can enjoy the Majagua Fishing & Tours, La Gran Rueda Cancun, Plaza la Fiesta, and the Scorpion's Temple.
Overall 8.7 Excellent
Based on 4,211 reviews
All reviews
- All reviews
- Families
- Couples
Okay
4.8
Pros: Few staff members were very nice
Good
6.2
Pros: hospitality
Excellent
9.3
Pros: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Excellent
10.0
Pros: Service and food was amazing!
Excellent
9.4
Pros: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Excellent
8.5
Pros: No jet skis making noise and pollution.
Okay
4.8
Pros: The beach was ok
Excellent
10.0
Pros: Even with the hotel at full capacity, I received the very best service.
Excellent
8.0
Pros: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Good
6.0
Pros: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Details
Reviews
Overall 8.7 Excellent
Based on 4,211 reviews
Location
8.6
Breakfast
8.3
Pool
8.2
Service
8.2
WiFi
7.4
Food
7.0
Room
6.3
Pool
8.4
Location
8.4
Amenities
7.6
Service
7.3
Food
6.4
Room
4.8
Service
8.5
Pool
8.3
Location
8.3
Food
7.2
Vibe
6.7
Room
6.0
4.8 Okay
Pros: Few staff members were very nice
Cons: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
6.2 Good
Pros: hospitality
Cons: too many kids food not that great
9.3 Excellent
Pros: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Cons: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
10.0 Excellent
Pros: Service and food was amazing!
Cons: Maybe the check in time can be shorter
9.4 Excellent
Pros: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Cons: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
8.5 Excellent
Pros: No jet skis making noise and pollution.
Cons: Buffet restaurant understaffed.
4.8 Okay
Pros: The beach was ok
Cons: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
10.0 Excellent
Pros: Even with the hotel at full capacity, I received the very best service.
Cons: The royal service
8.0 Excellent
Pros: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Cons:
6.0 Good
Pros: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Cons: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Paradisus Cancún is an all-inclusive resort that offers a relaxed atmosphere for couples, families and business travelers. Guests are invited to stay in one of the gorgeous suites, all of which feature high-end finishings, marble floors, a warm and comforting color pallet, stunning views and luxurious bedding. The resort itself offers a rich assortment of amenities which visitors are encouraged to take advantage of and enjoy throughout their stay. It has a Kids Zone, non-motorized watersports, more than five dining options, a beautiful 18-hole golf course, live entertainment, and a swim-up bar. Additionally, being situated right on the water makes Paradisus Cancún the ideal spot for visitors of all ages to swim in the crystal clear ocean, explore all that the underwater world has to offer, and make memories. Paradisus Cancún offers nine restaurants and five bars, all of which offer a unique menu. Guests can dine at the Tempo Restaurant, the Fuego Restaurant, the Market Grill, the Blue Agave, and the Avenue Bar. All dishes served at the resort are prepared with freshly caught seafood, seasonal produce, and top of the line ingredients. Thanks to its wonderful weather and amazing scenery, Paradisus Cancún has become a popular location for destination weddings of all sizes. The on-site event planner works closely with couples from all over the world to help couples in creating a fully customized wedding day that will exceed all of their wishes. The resort also hosts conventions, galas, and business meetings. There are plenty of sights, attractions, and places to shop nearby Paradisus Cancún. Visitors can enjoy the Majagua Fishing & Tours, La Gran Rueda Cancun, Plaza la Fiesta, and the Scorpion's Temple.
Seadust Cancun Family Resort is a family-friendly, all-inclusive Caribbean retreat designed to help create memories to last a lifetime. It's also an ideal destination for singles, couples, and group travelers, offering a range of amenities and activities. Located on the famous beaches of Cancun, Seadust Cancun Family Resort is just a 10-minute drive from the Cancun International Airport. It's situated within close proximity to many area attractions, including Ruinas del Rey, the Mayan Museum, Coral Market, Delfines and Kukulkan Beaches, and La Isla and Forum Squares. Accommodations at Seadust Cancun Family Resort are elegant and relaxing. Guests can choose from the Family Suite with ocean views, king and bunk beds, furnished balcony, and minibar, the Club Suite with jacuzzi, private balcony, complimentary cruise offer, and adults-only breakfast, and the large Ocean Front Suite with a jacuzzi on its private balcony, walk-in closet, complimentary cruise, adults-only breakfast, and gourmet in-room dinner. Seadust Cancun Family Resort has many on-site activities for guests to enjoy. Kids can have fun at the Kids’ Club and play endless mini-golf games. Adults can relish free access to the fitness center and live entertainment, including the lively karaoke bar. Family time at the movie theater and splashing around in one of the resort's four pools can surely be memorable. Dining at Seadust Cancun Family Resort is designed to delight diners of all ages and tastes. Bora Bora offers casual fare in a cafeteria setting, while Big Ben Steakhouse will sate hearty appetites. Restaurant El Maguey serves authentic Mexican eats, and Paola’s Sports Bar is the ideal place to catch a game and sip some brew. Whether traveling with the entire family or on a romantic escape for two, Seadust Cancun Family Resort is designed to make guests’ Caribbean getaway one steeped in comfort and luxurious amenities.
Overall 8.7 Excellent
Based on 4,213 reviews
All reviews
- All reviews
- Families
Excellent
8.2
Pros: the ocean view from the room was beautiful .
Okay
5.7
Pros: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Okay
5.7
Pros: All of the staff was nice.
Excellent
9.4
Pros: Beautiful place and great services!
Good
7.7
Pros: We like the food....it was amazing!!! Lots to chose from.
Details
Reviews
Overall 8.7 Excellent
Based on 4,213 reviews
Location
8.5
Service
8.4
Breakfast
6.5
Amenities
6.5
Room
6.4
Bar
5.7
WiFi
5.3
Comfort
4.7
Location
8.2
Service
8.1
Pool
8.0
Food
7.2
Room
6.5
Amenities
6.3
Bar
5.1
Comfort
4.8
8.2 Excellent
Pros: the ocean view from the room was beautiful .
Cons: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
5.7 Okay
Pros: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Cons: Food was average at best
Bars were open sporadically
When it rained it was like walking through a rainforest--only problem was I was indoors!
5.7 Okay
Pros: All of the staff was nice.
Cons: The food. No flavor.
The elevators kept breaking down.
The entire facility needs to updated.
9.4 Excellent
Pros: Beautiful place and great services!
Cons: The only bad thing is that we waited almost 3 hours to get our room ready.
7.7 Good
Pros: We like the food....it was amazing!!! Lots to chose from.
Cons: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
Seadust Cancun Family Resort is a family-friendly, all-inclusive Caribbean retreat designed to help create memories to last a lifetime. It's also an ideal destination for singles, couples, and group travelers, offering a range of amenities and activities. Located on the famous beaches of Cancun, Seadust Cancun Family Resort is just a 10-minute drive from the Cancun International Airport. It's situated within close proximity to many area attractions, including Ruinas del Rey, the Mayan Museum, Coral Market, Delfines and Kukulkan Beaches, and La Isla and Forum Squares. Accommodations at Seadust Cancun Family Resort are elegant and relaxing. Guests can choose from the Family Suite with ocean views, king and bunk beds, furnished balcony, and minibar, the Club Suite with jacuzzi, private balcony, complimentary cruise offer, and adults-only breakfast, and the large Ocean Front Suite with a jacuzzi on its private balcony, walk-in closet, complimentary cruise, adults-only breakfast, and gourmet in-room dinner. Seadust Cancun Family Resort has many on-site activities for guests to enjoy. Kids can have fun at the Kids’ Club and play endless mini-golf games. Adults can relish free access to the fitness center and live entertainment, including the lively karaoke bar. Family time at the movie theater and splashing around in one of the resort's four pools can surely be memorable. Dining at Seadust Cancun Family Resort is designed to delight diners of all ages and tastes. Bora Bora offers casual fare in a cafeteria setting, while Big Ben Steakhouse will sate hearty appetites. Restaurant El Maguey serves authentic Mexican eats, and Paola’s Sports Bar is the ideal place to catch a game and sip some brew. Whether traveling with the entire family or on a romantic escape for two, Seadust Cancun Family Resort is designed to make guests’ Caribbean getaway one steeped in comfort and luxurious amenities.
The Grand Park Royal Cancun Caribe Resort offers all inclusive resort packages at family friendly, affordable rates. These packages include unlimited snacks and meals, including vegetarian, and other dietary options. Located on the hotel property are eight restaurants. Guest may also enjoy 24 hour room service to make each stay all the more enjoyable. All gratuities are included. Scenic views from the floor to ceiling windows display the deep blue colors of the Caribbean Sea along the property on all sides. In between the waterfronts are the landscaped tropical gardens for all to enjoy the beauty. White sands line the beaches on the hotel property with umbrella covering and water gear available upon request. Non motorized sports equipment is also available for guests to add to their water fun and excitement. Rooms are available with balcony views so guests can continue to enjoy the views of the Resort area and the sea from their rooms. Every room features two double beds and a sitting area designed for individual need and comfort. Each bathroom features a new marble bath area and is lined with a Mexican tile design. Other amenities include an in-room safe, a crib upon request, hairdryer, and one free room service request every 24 hours. Each day the Hotel offers two daily activities including indoor and outdoor events. The activities schedule will be available upon arrival. The Grand Park Royal Cancun Caribe is a family friendly, elegant Hotel destination or an all inclusive resort at the choice of each guest.
Overall 8.6 Excellent
Based on 4,881 reviews
All reviews
- All reviews
- Families
- Couples
Okay
5.3
Pros: Location and some services.
Excellent
10.0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Good
6.8
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Details
Reviews
Overall 8.6 Excellent
Based on 4,881 reviews
Location
9.0
Cleanliness
8.9
Room
8.0
Service
8.0
Breakfast
7.8
WiFi
5.7
Location
9.1
Cleanliness
8.9
Value
7.6
Pool
7.6
Service
7.4
Room
6.9
Food
6.3
Bar
6.3
Cleanliness
9.1
Room
8.7
Location
8.5
Service
8.0
Breakfast
7.8
Food
6.9
5.3 Okay
Pros: Location and some services.
Cons: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
10.0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
6.8 Good
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
8.5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
The Grand Park Royal Cancun Caribe Resort offers all inclusive resort packages at family friendly, affordable rates. These packages include unlimited snacks and meals, including vegetarian, and other dietary options. Located on the hotel property are eight restaurants. Guest may also enjoy 24 hour room service to make each stay all the more enjoyable. All gratuities are included. Scenic views from the floor to ceiling windows display the deep blue colors of the Caribbean Sea along the property on all sides. In between the waterfronts are the landscaped tropical gardens for all to enjoy the beauty. White sands line the beaches on the hotel property with umbrella covering and water gear available upon request. Non motorized sports equipment is also available for guests to add to their water fun and excitement. Rooms are available with balcony views so guests can continue to enjoy the views of the Resort area and the sea from their rooms. Every room features two double beds and a sitting area designed for individual need and comfort. Each bathroom features a new marble bath area and is lined with a Mexican tile design. Other amenities include an in-room safe, a crib upon request, hairdryer, and one free room service request every 24 hours. Each day the Hotel offers two daily activities including indoor and outdoor events. The activities schedule will be available upon arrival. The Grand Park Royal Cancun Caribe is a family friendly, elegant Hotel destination or an all inclusive resort at the choice of each guest.
For guests who are looking for an all-inclusive Mexican resort, they should look no further than the Crown Paradise Club All Inclusive Resort. Located in beautiful Cancun, Mexico, guests of this resort will be blown away by the amazing views of the beaches they can see from their rooms. This resort has 617 guest rooms and every single room has a balcony or patio for some stunning views of the ocean. The all-inclusive package includes: six restaurants to dine in, complementary alcoholic drinks, mini bar that is refreshed daily, adults only areas, kids only areas, night time entertainment, tennis courts, fitness center, mini golf, water sports, and three pools. Guests can truly live it up here at the Crown Paradise Club All Inclusive Resort. The food and drinks here are just as grand as the customer service and the rooms. Guests can choose from a wide array of cuisine. Fujiyama, Sans Soucis, Los Gallos, Fisherman’s, La Piazza, Wayne’s Boots, and La Palapa are terrific places for guests to dine here. There is quite a lot to do here and guests can fill their days by hanging out on the beach, snorkeling, sailing, kayaking, and swimming with the turtles. This is truly a magical place and every day is an adventure. There is always a new activity provided by the resort. Booking a room here is one of the easiest things that guests can do and they will be thrilled with the great amenities, customer service, and memories that they will make here. This is a place like no other!
Overall 8.5 Excellent
Based on 4,256 reviews
All reviews
- All reviews
- Families
Good
6.8
Pros: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Excellent
10.0
Pros: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Good
7.4
Pros: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Good
6.5
Pros: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Mediocre
3.7
Pros: We didn't like much but try to make the best of it since we already there
Okay
5.7
Pros: Food was ok. The French restaurant was very good. Their onion soup was superb.
Excellent
8.8
Pros: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Okay
4.0
Pros: + Location
+ Beach
Details
Reviews
Overall 8.5 Excellent
Based on 4,256 reviews
WiFi
9.2
Location
8.8
Service
8.4
Breakfast
8.2
Pool
7.6
Food
6.6
Room
6.4
Amenities
6.1
Wellness
5.8
Comfort
3.6
Service
8.8
Location
8.7
Value
8.2
Pool
7.7
Food
6.6
Vibe
6.4
Amenities
6.0
Room
5.8
Comfort
3.7
6.8 Good
Pros: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Cons: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.
10.0 Excellent
Pros: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Cons: Nothing
7.4 Good
Pros: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Cons: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.
6.5 Good
Pros: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Cons: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.
3.7 Mediocre
Pros: We didn't like much but try to make the best of it since we already there
Cons: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
5.7 Okay
Pros: Food was ok. The French restaurant was very good. Their onion soup was superb.
Cons: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
8.8 Excellent
Pros: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Cons: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.
4.0 Okay
Pros: + Location
+ Beach
Cons: - Slow in check in process (and lobby witout AC, its a sauna)
- Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember.
- Facilities are old and require a big maintainance and or refubrish
- Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna.
- Pools were always overcrowded, not a place you want to be and/or relax
- Slow service in bars.
- Room service is available but with a extra charge.
- Minibar with little options, two beers and water.
- Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.
For guests who are looking for an all-inclusive Mexican resort, they should look no further than the Crown Paradise Club All Inclusive Resort. Located in beautiful Cancun, Mexico, guests of this resort will be blown away by the amazing views of the beaches they can see from their rooms. This resort has 617 guest rooms and every single room has a balcony or patio for some stunning views of the ocean. The all-inclusive package includes: six restaurants to dine in, complementary alcoholic drinks, mini bar that is refreshed daily, adults only areas, kids only areas, night time entertainment, tennis courts, fitness center, mini golf, water sports, and three pools. Guests can truly live it up here at the Crown Paradise Club All Inclusive Resort. The food and drinks here are just as grand as the customer service and the rooms. Guests can choose from a wide array of cuisine. Fujiyama, Sans Soucis, Los Gallos, Fisherman’s, La Piazza, Wayne’s Boots, and La Palapa are terrific places for guests to dine here. There is quite a lot to do here and guests can fill their days by hanging out on the beach, snorkeling, sailing, kayaking, and swimming with the turtles. This is truly a magical place and every day is an adventure. There is always a new activity provided by the resort. Booking a room here is one of the easiest things that guests can do and they will be thrilled with the great amenities, customer service, and memories that they will make here. This is a place like no other!
The GR Caribe is a charming resort located in Cancun, Mexico. The GR Caribe by Solaris features Mediterranean architecture and is a perfect getaway for a romantic or family vacation. This all-inclusive resort offers beautiful rooms and will do everything to make guests feel comfortable and right at home as they enjoy the nearby beach, an ocean view, daily minibar, air conditioning, and complimentary toiletries and WiFi. The Marco Polo restaurant features delicious international food and is a great place to take your loved one for a romantic dinner. There are seven different types of cuisine to enjoy each day of the week. The Café Solaris offers savory breakfast foods, fresh fruit and coffee, pastries and many Mexican foods. In the evening, guests can choose from the menu or buffet. Kids can enjoy the water parks all day long. They are themed after Noah’s ark and kids can swim around zebras, elephants and giraffes. There is a shallow pool for young children and they are supervised by staff who also offer fun games and activities. Older kids will also love the climbing wall. The entertainment is spectacular in Cancun. The Mayan Show, Broadway productions, and Latin shows are some of the choices that tourists can choose from. This vacation is all inclusive and includes the rooms, tips and taxes, meals, drinks and snacks, transportation to and from the nearby airport, as well as multiple other amenities. Activities and entertainment are also included. There is fun for the entire family or for the cozy romantic getaway.
Overall 8.5 Excellent
Based on 1,490 reviews
All reviews
- All reviews
- Families
- Couples
Mediocre
2.0
Excellent
8.2
Pros: Food, staff, rooms, clean,
Excellent
10.0
Pros: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Excellent
8.0
Pros: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Good
6.5
Pros: Outstanding service and staff
Good
6.2
Pros: The staff in the restaurants and lobby bar were attentive and friendly.
Good
6.2
Pros: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Excellent
9.1
Pros: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Excellent
9.7
Pros: Great view.
Clean, good location.
Good
7.7
Pros: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Excellent
9.4
Pros: The hotel was beautiful and peaceful. The beach was amazing and had plenty of comfy beach chairs with shade. The staff were all very friendly and helpful.
Details
Reviews
Overall 8.5 Excellent
Based on 1,490 reviews
Location
8.9
Service
8.8
Cleanliness
7.9
Breakfast
7.8
Room
7.0
Comfort
4.4
WiFi
3.6
Beach
9.3
Service
9.2
Location
8.5
Value
8.2
Breakfast
8.1
Pool
8.1
Cleanliness
7.5
Room
6.5
Amenities
6.4
Comfort
4.4
Beach
9.4
Service
9.0
Location
8.9
Vibe
6.5
Room
6.3
2.0 Mediocre
Pros:
Cons: Not at all what we expected. Not at all.
8.2 Excellent
Pros: Food, staff, rooms, clean,
Cons: Little away from club zone and mall
10.0 Excellent
Pros: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Cons: Our experience was great and if your a complainer than you should pay more if you expect more. Life is to short to complain and with that said, make the best of your VACATION. The hard working people in these resorts work hard to make our vacation experience pleasurable and enjoyable. Our model is were do you go were you can sleep, eat, drink, swim, tan, and more for whatever cost or deal you pay at any of these resorts. Not back home! Bcuz, there is no all inclusive!! With that said, have fun everyone and make the best of your vacation.
8.0 Excellent
Pros: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Cons: internet expensive (14-16USD/day), alcohol was cheap quality (only a few top shelf liquors), walls/doors are thin so you can hear noisy neighbors. agree with previous reviewer regarding tipping...saw it all over the place and it reflected in the service provided if the staff didn't think you'd tip. tipping should be more discreet at all inclusive resorts to try and maintain a level of quality service regardless of extras.
6.5 Good
Pros: Outstanding service and staff
Cons: Dirty rooms. Developed a rash :(
6.2 Good
Pros: The staff in the restaurants and lobby bar were attentive and friendly.
Cons: We traveled as a last minute get-way and are an active couple in our early 50's. The room was not quiet, every noise, such as people passing in the hall or in the room above seemed loud. They advertise a pillow menu, however, only had one type of pillow and it was a child size pillow. They advertise turn-down service. We never received turn-down service and when we asked about it at the reception desk the clerk did not know what we were asking about. This is not a hotel for people with mobility issues. The pool is small with a step down ladder like one might have at their home pool. There are several steps to get down to the beach. Beach drink service was spotty. We have stayed at many all-inclusive resorts over the years, at least 15, and the tipping here was beyond bizarre! I think it is because it is partial time-share occupants and partial regular hotel occupants, but, people were tipping for everything. I have never witnessed this at other all-inclusive resorts. At other resorts if you want to tip it is done more discreetly to the specific person who provided you outstanding service.
6.2 Good
Pros: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Cons: The rules/schedule for food were SO strict that we often didn't get to eat. First night we went to every place on site and the neighboring property and were not able to get a single thing to eat. We had anticipated being able to sit outside on the beach and have a drink. That was not available either. There is one pool bar and a snack bar there, but everything serving outdoors closes by 5:15/5:30. Day 2 I walked up to the snack bar (which still had food on it) at about 5:20 and was told it was closed. At the same time my husband was at the pool bar trying to get a couple of drinks and was told they were closed. We walked around for a bit, and as we went to go back inside to at least get a drink, we saw a tray of drinks being delivered to others at the pool. Granted, those might have been ordered prior to 5:20 when my husband walked up, but if they were still making drinks, giving us a couple (only ones we had asked for at all that day) should have been done since it was prior to 5:30. The lobby bar was open, but we tried to order some food there and were told we could not. ??? We were told there is "24 hour" room service, but that has to be ordered to your room (where you can not be out enjoying the facilities). And NOTE we did go to our room and tried repeatedly to call room service and no one ever answered that night! Food quality was 'ok' but nothing special.
9.1 Excellent
Pros: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Cons: Rooms were ok. Biggest complaint was our double beds (requested king) were very uncomfortable and we were on the first floor lobby and it was loud until late at night then early in the morning. But then again, we paid via a pretty amazing deal and we are in our upper-20's so it was not a big deal.
9.7 Excellent
Pros: Great view.
Clean, good location.
Cons: No internet service.
Each day i have to pay $16.
7.7 Good
Pros: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Cons: Although the lobby bar is open 24 hrs nothing is going on. You might find a couple other people around after 10. The pools and hot tubs close at 8:30 :( my biggest complaint is the noise in the room. You can here EVERY sound your neighbors make and any noise from the hallway.The blinds do very little to block light so plan on being up early! One other thing men must where long pants and shoes to dinner. We like getting dressed up but having an opinion for something more casual would be nice.
9.4 Excellent
Pros: The hotel was beautiful and peaceful. The beach was amazing and had plenty of comfy beach chairs with shade. The staff were all very friendly and helpful.
Cons: The food wasn't very good.
The GR Caribe is a charming resort located in Cancun, Mexico. The GR Caribe by Solaris features Mediterranean architecture and is a perfect getaway for a romantic or family vacation. This all-inclusive resort offers beautiful rooms and will do everything to make guests feel comfortable and right at home as they enjoy the nearby beach, an ocean view, daily minibar, air conditioning, and complimentary toiletries and WiFi. The Marco Polo restaurant features delicious international food and is a great place to take your loved one for a romantic dinner. There are seven different types of cuisine to enjoy each day of the week. The Café Solaris offers savory breakfast foods, fresh fruit and coffee, pastries and many Mexican foods. In the evening, guests can choose from the menu or buffet. Kids can enjoy the water parks all day long. They are themed after Noah’s ark and kids can swim around zebras, elephants and giraffes. There is a shallow pool for young children and they are supervised by staff who also offer fun games and activities. Older kids will also love the climbing wall. The entertainment is spectacular in Cancun. The Mayan Show, Broadway productions, and Latin shows are some of the choices that tourists can choose from. This vacation is all inclusive and includes the rooms, tips and taxes, meals, drinks and snacks, transportation to and from the nearby airport, as well as multiple other amenities. Activities and entertainment are also included. There is fun for the entire family or for the cozy romantic getaway.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Jardín del Arte and Langosta Beach. Tortuga Beach and Turtle Beach are also within 2 mi (3 km).
Overall 8.4 Excellent
Based on 6,632 reviews
All reviews
- All reviews
- Families
Good
6.0
Pros: Good food, huge range and many locations, not too sophisticated
Good and quick responses from housekeeping
Clean, quiet beach with shallow water (nothing to see with snorkel)
Good
6.8
Pros: The Beach is nice for kids.
The hotel is clean, the staff works round the clock to keep all areas clean.
The shows are good.
The pool was nice and the wet bar bartender is excellent.
Excellent
8.8
Pros: The food was good
Good
6.0
Pros: All inclusive
Good
6.0
Pros: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Good
6.8
Pros: Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Okay
4.8
Mediocre
2.0
Excellent
8.2
Pros: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily.
The service and restaurant staff was courteous at all times and constantly tried to please.
Quality of food was fine. Captain Hook ship fun for late night 3 hour party.
Nightly 9PM show had sound and light issues - the talent put on a good show.
Details
Reviews
Overall 8.4 Excellent
Based on 6,632 reviews
Location
8.5
Beach
8.3
Breakfast
8.1
Service
7.4
Food
6.6
Bar
6.1
Amenities
6.0
Value
5.9
Room
5.9
Comfort
4.9
WiFi
3.9
Beach
8.7
Location
8.7
Service
7.0
Cleanliness
5.6
Amenities
5.6
Food
5.5
Comfort
4.6
Room
4.1
6.0 Good
Pros: Good food, huge range and many locations, not too sophisticated
Good and quick responses from housekeeping
Clean, quiet beach with shallow water (nothing to see with snorkel)
Cons: Fridge didn't work, noisy aircon even when not in use
Noise from entertainment, and corridor, next room
Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot
Queues for drinks, which are low quality
Ice creams hidden and poor
Entertainment very ordinary
6.8 Good
Pros: The Beach is nice for kids.
The hotel is clean, the staff works round the clock to keep all areas clean.
The shows are good.
The pool was nice and the wet bar bartender is excellent.
Cons: The food options were not great for Vegetarians or people who do not eat pork/beef.
The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby.
The service near the Grand side pool was almost non-existent.
AC in room was noisy.
8.8 Excellent
Pros: The food was good
Cons: The place was very 70s looking
6.0 Good
Pros: All inclusive
Cons: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting.
Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.
6.0 Good
Pros: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Cons: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.
6.8 Good
Pros: Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Cons: Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
4.8 Okay
Pros:
Cons: When I took a shower the water was yellow, and the staff didn't care.
2.0 Mediocre
Pros:
Cons: Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!
8.2 Excellent
Pros: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily.
The service and restaurant staff was courteous at all times and constantly tried to please.
Quality of food was fine. Captain Hook ship fun for late night 3 hour party.
Nightly 9PM show had sound and light issues - the talent put on a good show.
Cons: Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Jardín del Arte and Langosta Beach. Tortuga Beach and Turtle Beach are also within 2 mi (3 km).
Emporio Hotel & Suites Cancun features contemporary Mexican architecture with the relaxing ambiance that you expect from a beach resort. This resort destination is located on the beach in the main tourist area of Cancun, just 15 minutes from Cancun International Airport. Shopping, tourist attractions, and plenty of activities are nearby this hotel. The resort offers beautiful views from all 400 of the guest rooms, suites, and villas that have been updated with modern amenities and high-tech creature comforts. The Emporio Hotel & Suites Cancun resort offers plenty of activities and equipment for outdoor use during your stay, including snorkeling equipment, volleyball, golfing and golf clubs, board games, bike tours, water aerobics, dance classes, and more. The hotel also offers Club Piruetas, a kids’ club, which offers childcare along with activities and games for kids’ entertainment. There is a large pool area with a kids’ area, a playground, and tennis courts on the property of this resort, which also features a pool bar and two restaurants. The resort offers an on site convenience store, gym, business center, laundry service, and concierge services. Free on site parking is provided for all guests. Rooms offer the choice of resort views or ocean views, with select oceanfront suites that include private balconies. All guest rooms include complimentary WiFi, luxury bedding, flat-screen TVs with premium channels, modern private baths with deluxe amenities, and more. Upgraded suites offer additional living space, premium amenities, and better views. The hotel offers an all-inclusive package that includes standard food and drinks, including all a la carte meals, snacks, and local beverages.
Overall 8.4 Excellent
Based on 3,190 reviews
All reviews
- All reviews
- Couples
- Families
- Business
Excellent
9.1
Pros: The view is really nice, and all the pool sofas provided are nice and clean.
Excellent
8.2
Pros: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option.
Italian restaurant option serves really great food.
Excellent
10.0
Pros: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Mediocre
3.1
Pros: The price was the only thing appealing about this place.
Okay
5.7
Pros: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Excellent
9.3
Pros: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Excellent
9.7
Pros: The resort and the staff were amazing. Clean rooms.
Excellent
8.8
Pros: in general everything was ok with the hotel
Excellent
8.2
Pros: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Excellent
9.7
Pros: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Details
Reviews
Overall 8.4 Excellent
Based on 3,190 reviews
Breakfast
8.9
Beach
8.8
Location
8.8
WiFi
7.6
Room
7.4
Service
7.3
Cleanliness
6.6
Value
6.3
Food
6.0
Bar
4.5
Pool
8.7
Location
8.7
Beach
8.4
Amenities
7.7
Room
7.5
Service
7.0
Cleanliness
6.6
Comfort
6.5
Food
6.3
Value
6.0
Pool
8.8
Beach
8.8
Location
8.8
Amenities
7.2
Room
6.7
Service
6.6
Value
6.3
Food
6.0
Vibe
5.6
Room
6.7
9.1 Excellent
Pros: The view is really nice, and all the pool sofas provided are nice and clean.
Cons: Food here is not as good as expected. Not much choice and no seafood.
8.2 Excellent
Pros: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option.
Italian restaurant option serves really great food.
Cons: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.
10.0 Excellent
Pros: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Cons:
3.1 Mediocre
Pros: The price was the only thing appealing about this place.
Cons: Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.
5.7 Okay
Pros: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Cons:
9.3 Excellent
Pros: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Cons: Decor of rooms could be improved
9.7 Excellent
Pros: The resort and the staff were amazing. Clean rooms.
Cons: Nothing
8.8 Excellent
Pros: in general everything was ok with the hotel
Cons: I did paid an extra $184 us dollars for my 16 yr old kid.
they called a kid under 10 years old
8.2 Excellent
Pros: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Cons: Weak and slow Wifi throughout the stay and in most parts of the hotel.
9.7 Excellent
Pros: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Cons:
Emporio Hotel & Suites Cancun features contemporary Mexican architecture with the relaxing ambiance that you expect from a beach resort. This resort destination is located on the beach in the main tourist area of Cancun, just 15 minutes from Cancun International Airport. Shopping, tourist attractions, and plenty of activities are nearby this hotel. The resort offers beautiful views from all 400 of the guest rooms, suites, and villas that have been updated with modern amenities and high-tech creature comforts. The Emporio Hotel & Suites Cancun resort offers plenty of activities and equipment for outdoor use during your stay, including snorkeling equipment, volleyball, golfing and golf clubs, board games, bike tours, water aerobics, dance classes, and more. The hotel also offers Club Piruetas, a kids’ club, which offers childcare along with activities and games for kids’ entertainment. There is a large pool area with a kids’ area, a playground, and tennis courts on the property of this resort, which also features a pool bar and two restaurants. The resort offers an on site convenience store, gym, business center, laundry service, and concierge services. Free on site parking is provided for all guests. Rooms offer the choice of resort views or ocean views, with select oceanfront suites that include private balconies. All guest rooms include complimentary WiFi, luxury bedding, flat-screen TVs with premium channels, modern private baths with deluxe amenities, and more. Upgraded suites offer additional living space, premium amenities, and better views. The hotel offers an all-inclusive package that includes standard food and drinks, including all a la carte meals, snacks, and local beverages.
GR Solaris Cancun is an all-inclusive resort with unmatched amenities. Situated in the heart of Cancun, the resort boasts elegantly-appointed accommodations, onsite restaurant and bars, and sensational entertainment. A beachfront resort, GR Solaris Cancun features an array of onsite amenities and services. All-inclusive amenities and services include a buffet, a la carte meals, beverages, snacks, in-room minibar, water activities, wall climbing, a fitness center, tennis court, and exercise lessons. In addition, guests have access to onsite entertainment such as live performances and special themed parties. From deluxe rooms to ocean view rooms with a jacuzzi, all rooms come complete with an iron and ironing board, in-room safe, daily housekeeping, desk, minibar, coffee maker, deluxe toiletries, in-room climate control, and a private outdoor space. Rooms are elegantly-designed with floor-to-ceiling windows boasting lagoon or ocean views. The Panoramic View Room, for example, provides a double ocean view and 398 square feet of expansive space. For extra privacy and comfort, rooms come equipped with blackout drapes. Guests can delight in local and global fare and the onsite restaurants. Designed for added convenience, the resort’s restaurants range from an informal deli to a more upscale ambiance at Marco Polo. After a fun-filled day lounging beachside, guests can enjoy a nightcap before returning to their room. The 24-hour room service provides added convenience. Best of all, the cleaning can be left for housekeeping to take care of. Whether traveling for business or leisure, GR Solaris Cancun is the perfect resort with excellent amenities.
Overall 8.3 Excellent
Based on 3,324 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8.5
Pros: My favorite thing about this place was the staff. Everyone spoke English, even the room attendants, so communication was very easy. I did not encounter a single rude person. The wait staff rotated from restaurant to restaurant as the day progressed, so you really got to know the staff. The pools were great... one was really warm, one was just right, and of course the ocean was only a few steps away if you wanted to really cool off. The wait staff came down to the beach to take orders, too, which was probably the best part! The food was mostly good... lots of buffet fare, lots of selection. The reservations-only restaurant, Marco Polos, was very nice. The asian night was my favorite, the french night was not that great (except for the cheese).
Excellent
10.0
Pros: Had a wonderful time at GR Solaris. There was always plenty to do, eat, and drink.
The staff was wonderful! We were upgraded at check-in from a regular room to a beautiful Ocean-front with jacuzzi. I have no complaints about anything from the weekend! I would definitely go back!
Good
6.6
Pros: Nice and clean, fairly close to the clubs.
Excellent
8.0
Pros: Staff stood out the most as tolerant helpful and nice. Loads of food and drink.
Good
7.7
Pros: My sister and I travelled here. We had a great time!! Staff were nice, clean, and overall a great experience! 24 room service was a perk we really liked! And our room was ocean view, really nice.
Excellent
8.0
Pros: A variety of foods were offered.
The Marco Polo restaurant was excellent.
We loved our server Señor Felix (feliciano) who went above and beyond to provide us excellent meal experiences at Marco Polo!!! He was always attentive.
Good
6.0
Pros: Not great. Just ok. You won't get the best service or food, but you also won't get sick. Great views of the Caribbean from ocean front rooms.
Good
7.4
Pros: Overall our experience at the GR Solaris Cancun was good. The food was good limited from a restaurant perspective. The entertainment was fun, but not great. From talking with others, you can tell the staff has done an amazing job of making this a place people want to come back to time and time again.
The patrons and staff, young and old, were friendly and made for an overall enjoyable experience.
Mediocre
3.4
Pros: Nothing
Okay
4.8
Pros: Some of the staff and the location were good
Details
Reviews
Overall 8.3 Excellent
Based on 3,324 reviews
Service
8.7
Cleanliness
8.5
Location
8.5
Breakfast
8.1
Room
6.8
Bar
6.3
Food
6.1
Comfort
3.7
WiFi
3.5
Service
8.9
Pool
8.7
Cleanliness
8.7
Beach
8.7
Location
8.7
Breakfast
8.0
Amenities
6.8
Room
6.4
Food
6.3
Bar
6.2
Comfort
3.3
WiFi
1.5
Location
8.4
Service
8.3
Food
6.7
8.5 Excellent
Pros: My favorite thing about this place was the staff. Everyone spoke English, even the room attendants, so communication was very easy. I did not encounter a single rude person. The wait staff rotated from restaurant to restaurant as the day progressed, so you really got to know the staff. The pools were great... one was really warm, one was just right, and of course the ocean was only a few steps away if you wanted to really cool off. The wait staff came down to the beach to take orders, too, which was probably the best part! The food was mostly good... lots of buffet fare, lots of selection. The reservations-only restaurant, Marco Polos, was very nice. The asian night was my favorite, the french night was not that great (except for the cheese).
Cons: While there were always options for food, the windows for certain things to be open were relatively small. For example, if you wanted a sandwich, the place didn't open until 4:00.
10.0 Excellent
Pros: Had a wonderful time at GR Solaris. There was always plenty to do, eat, and drink.
The staff was wonderful! We were upgraded at check-in from a regular room to a beautiful Ocean-front with jacuzzi. I have no complaints about anything from the weekend! I would definitely go back!
Cons:
6.6 Good
Pros: Nice and clean, fairly close to the clubs.
Cons: Limited food choices, not enough variety. Entertainment was mediocre.
8.0 Excellent
Pros: Staff stood out the most as tolerant helpful and nice. Loads of food and drink.
Cons: All was fine but if you want to be in heart of cancun hotel nightlife then you are 10 minute plus drive away. Food was fine but obviously if you are in a more luxurious place the cuisine is of a different caliber.
7.7 Good
Pros: My sister and I travelled here. We had a great time!! Staff were nice, clean, and overall a great experience! 24 room service was a perk we really liked! And our room was ocean view, really nice.
Cons: Good was decent. Wish they had more resturants to choose from
8.0 Excellent
Pros: A variety of foods were offered.
The Marco Polo restaurant was excellent.
We loved our server Señor Felix (feliciano) who went above and beyond to provide us excellent meal experiences at Marco Polo!!! He was always attentive.
Cons: The wifi service was poor. While other hotels picked up on the beach the wifi at this hotel didn't even pick up in the rooms. It was a bit pricey for very spotty service.
6.0 Good
Pros: Not great. Just ok. You won't get the best service or food, but you also won't get sick. Great views of the Caribbean from ocean front rooms.
Cons:
7.4 Good
Pros: Overall our experience at the GR Solaris Cancun was good. The food was good limited from a restaurant perspective. The entertainment was fun, but not great. From talking with others, you can tell the staff has done an amazing job of making this a place people want to come back to time and time again.
The patrons and staff, young and old, were friendly and made for an overall enjoyable experience.
Cons: The biggest issue this this hotel was the poor internet service. You pay $37USD per device for 3 days and we had issues staying connected to it anywhere but in the lobby. When we complained, the manager told us there wasn't anything they could do but complain to the company.
The food options were extremely limited, but the food they had was ok. The minibar in the rooms was also very limited. There were just a few beers, a few sodas and 3-4 bottles of water. More options or bars that were open later would have been helpful.
The location on the beach was also not as nice as other places I've been. The water was very rough and the beach wasn't as nice as other locations I've been to in Cancun.
3.4 Mediocre
Pros: Nothing
Cons: Everything
4.8 Okay
Pros: Some of the staff and the location were good
Cons: I wasn't expecting high quality food, having been to a number of all inclusive resorts in the past. However, a large percentage of the items served here were bad. I don't mean they were not prepared well, rather they were at very stages of spoiled. Worst was the breakfast meat served for room service, which reeked when sliced into and was many days expired. We quickly got in the habit of first taking a small sample before consuming anything.
This combined with indifference by the staff, particularly at the front desk, should cause you pause if you are considering staying at this location.
Also, do not believe that your package includes everything described. WiFi is not included, and ocean view may require you to stand on a chair to see over the wall. Kayak should drop this location or appropriately update the descriptions to reflect reality.
GR Solaris Cancun is an all-inclusive resort with unmatched amenities. Situated in the heart of Cancun, the resort boasts elegantly-appointed accommodations, onsite restaurant and bars, and sensational entertainment. A beachfront resort, GR Solaris Cancun features an array of onsite amenities and services. All-inclusive amenities and services include a buffet, a la carte meals, beverages, snacks, in-room minibar, water activities, wall climbing, a fitness center, tennis court, and exercise lessons. In addition, guests have access to onsite entertainment such as live performances and special themed parties. From deluxe rooms to ocean view rooms with a jacuzzi, all rooms come complete with an iron and ironing board, in-room safe, daily housekeeping, desk, minibar, coffee maker, deluxe toiletries, in-room climate control, and a private outdoor space. Rooms are elegantly-designed with floor-to-ceiling windows boasting lagoon or ocean views. The Panoramic View Room, for example, provides a double ocean view and 398 square feet of expansive space. For extra privacy and comfort, rooms come equipped with blackout drapes. Guests can delight in local and global fare and the onsite restaurants. Designed for added convenience, the resort’s restaurants range from an informal deli to a more upscale ambiance at Marco Polo. After a fun-filled day lounging beachside, guests can enjoy a nightcap before returning to their room. The 24-hour room service provides added convenience. Best of all, the cleaning can be left for housekeeping to take care of. Whether traveling for business or leisure, GR Solaris Cancun is the perfect resort with excellent amenities.
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one.
It’s location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest.
The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort.
On Top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
Overall 8.0 Excellent
Based on 2,205 reviews
All reviews
- All reviews
Okay
5.7
Excellent
10.0
Pros: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Excellent
10.0
Pros: Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.
Good
6.0
Pros: Malls within resonable walking distance in both directions.
Mediocre
2.8
Pros: Location
Good
7.1
Pros: Complimentary wi-fi.
Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes.
Beach front.
Friendly staff.
Modern rooms.
Good breakfast.
Okay
4.5
Pros: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Mediocre
3.1
Pros: The location is good; a short walk to the luxury shopping at La Isla Mall.
Good
7.7
Pros: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Good
6.0
Pros: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Excellent
10.0
Pros: This hotel its truly amazing!
The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Good
6.8
Pros: The breakfast buffet was wonderful!
Mediocre
2.0
Okay
4.4
Pros: friendly staff & good breakfast..
Okay
4.0
Pros: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
Good
6.0
Pros: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
Details
Reviews
Overall 8.0 Excellent
Based on 2,205 reviews
Cleanliness
8.2
Comfort
7.8
Location
8.7
Services
7.7
Staff
8.1
Value for money
7.6
5.7 Okay
Pros:
Cons: Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
10.0 Excellent
Pros: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Cons: There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m.
This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
10.0 Excellent
Pros: Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.
Cons: We loved everything.
6.0 Good
Pros: Malls within resonable walking distance in both directions.
Cons: The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
2.8 Mediocre
Pros: Location
Cons: First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there.
After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed.
NEVER AGAIN.
7.1 Good
Pros: Complimentary wi-fi.
Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes.
Beach front.
Friendly staff.
Modern rooms.
Good breakfast.
Cons: Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked.
Sheets had stains.
Both rooms had a strong odor coming from the drain in the shower.
The bar, restaurants, and room service only accept credit/debit as a form of payment,
You can hear everything in the hallway from the room.
4.5 Okay
Pros: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Cons:
3.1 Mediocre
Pros: The location is good; a short walk to the luxury shopping at La Isla Mall.
Cons: Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions.
When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children.
The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room.
The wifi did not work in the room at all.
The concrete construction of the room made it impossible to get ANY cellular service in the room.
After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders.
Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us.
This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing.
I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
7.7 Good
Pros: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Cons: Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
6.0 Good
Pros: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Cons: The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course.
I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
10.0 Excellent
Pros: This hotel its truly amazing!
The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Cons:
6.8 Good
Pros: The breakfast buffet was wonderful!
Cons: Some of the rooms are ridiculously small and feel damp. The people who clean did not always do a complete job and did not refill the fridge as asked.
2.0 Mediocre
Pros:
Cons: They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...
4.4 Okay
Pros: friendly staff & good breakfast..
Cons: It's no beach in the hotel... terrible..
4.0 Okay
Pros: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
Cons: No opening to the beach is the minus point of this hotel.
6.0 Good
Pros: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
Cons: They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one.
It’s location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest.
The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort.
On Top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation. Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean. All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more. Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax. The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.
Overall 7.9 Good
Based on 5,701 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
8.0
Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Excellent
9.4
Pros: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Excellent
10.0
Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Good
6.0
Good
6.5
Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Excellent
10.0
Okay
4.0
Pros: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Good
7.4
Pros: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Excellent
8.0
Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Mediocre
3.7
Excellent
8.0
Okay
4.0
Pros: Right on beach!
Details
Reviews
Overall 7.9 Good
Based on 5,701 reviews
Location
9.3
Beach
8.7
Breakfast
7.4
Value
6.4
Food
5.9
Service
5.5
Room
5.4
Amenities
4.8
Vibe
4.0
Cleanliness
4.0
WiFi
3.8
Comfort
3.6
Location
9.5
Pool
8.2
Beach
8.0
Breakfast
7.4
Value
5.6
Food
5.2
Service
5.1
Amenities
4.6
Room
4.5
Cleanliness
3.4
Comfort
3.2
Vibe
3.1
Location
9.6
Beach
8.8
Breakfast
7.5
Value
6.4
Food
5.5
Amenities
5.4
Service
5.3
Room
5.2
Cleanliness
3.9
Comfort
3.5
Vibe
3.5
Service
6.1
Room
4.0
Comfort
3.3
8.0 Excellent
Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Cons: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point.
The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only.
The hot tub was being repaired and was not working when we arrived in the evening.
The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel.
There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags.
The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings.
The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning.
Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
9.4 Excellent
Pros: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Cons: The noise due to the club next door, but I did visit during spring break so it might be louder then.
10.0 Excellent
Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Cons:
6.0 Good
Pros:
Cons: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
6.5 Good
Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
10.0 Excellent
Pros:
Cons: Noise from clubs
4.0 Okay
Pros: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Cons: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
7.4 Good
Pros: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Cons: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
8.0 Excellent
Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
3.7 Mediocre
Pros:
Cons: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0 Excellent
Pros:
Cons: Towels not replaced sometimes
4.0 Okay
Pros: Right on beach!
Cons: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation. Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean. All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more. Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax. The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.
Grand Oasis Cancun is an all-inclusive resort and hotel that has a variety of options when it comes to accommodations and activities in order to serve a large array of travelers. It is built upon the idea that one can enjoy Las Vegas-style entertainment and activities in the Cancun area along with plenty of different experiences and activities throughout the day. The hotel is easily reached via complimentary shuttles or private transportation. There are also a lot of nearby venues that guests can take advantage of. Various museums and historical sites are wonderful to explore, as well as the golf courses. Since the resort is located on the water, guests can also take advantage of many charter boats, dive shops, snorkeling activities, and water sports. There are also many shops and restaurants close by to visit. Grand Oasis Cancun has a wide selection of rooms and suites to stay at. Rooms vary in size and amenities, such as large flat screen TVs, USB charging ports, king size beds, alarm clocks, safety boxes, coffee machines, state-of-the-art air conditioning, hairdryers, minibars, and Wi-Fi access. Grand Oasis Cancun also offers entertainment in-house. There is the casino where guests can play everything from blackjack to roulette and lively fun at nightclubs and beach parties. The hotel also features a wide assortment of dining and bars, with each serving breakfast, lunch, and dinner. There are also restaurants that offer dinner shows alongside meals. Guests can feast on everything from Italian cuisine to Mexican fare.
Overall 7.3 Good
Based on 8,695 reviews
All reviews
- All reviews
- Families
- Couples
Mediocre
2.0
Good
6.5
Okay
4.8
Pros: The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.
Good
6.0
Okay
5.3
Pros: Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.
Good
7.7
Pros: Party all day
Excellent
10.0
Pros: Everything
Mediocre
3.4
Pros: The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.
Mediocre
3.7
Pros: liked the beach front and view from room and live shows in pyramid
Good
6.0
Pros: Pool and ocean
Mediocre
2.0
Pros: I left with a regretful choice on a hotel, I feel like my money was wasted
Details
Reviews
Overall 7.3 Good
Based on 8,695 reviews
Location
7.4
Breakfast
6.0
Value
5.1
Wellness
4.4
Food
4.4
Service
4.3
Bar
4.0
Room
3.8
WiFi
3.6
Comfort
3.4
Cleanliness
3.0
Location
7.1
Value
5.0
Food
4.2
Bar
4.0
Comfort
3.3
Service
3.1
Cleanliness
2.2
Room
2.0
Location
7.5
Value
5.3
Food
4.7
Service
4.2
Room
3.8
2.0 Mediocre
Pros:
Cons: The air conditioning does not work, the service was extremely poor and slow, they try to lie to you and tell you that they don't have any other accommodations and they're coming to help you but they never do.
6.5 Good
Pros:
Cons: The check in process was horrible
Travel agency did not send guest information to resort
It took 3 hrs to check in
4.8 Okay
Pros: The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.
Cons: The staff is slow at resolving things. Took forever to check in, there is a language barrier because not everyone speaks good English. The rooms are in desperate need of updating. No luxury here.
6.0 Good
Pros:
Cons: Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.
5.3 Okay
Pros: Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.
Cons: The food, the service, the liquor selection, the inconsistencies of the whole outfit. Almost 3 hours to get a meal at 2 seperate sit down restaurants. Long lines at the buffets and a poor selection of foods. I am pretty easy to please... but this place is literally the Motel 6 of Cancun.
Some great people working. I do not wish to disparage them, but there is a massive resort wide lack of training and organization. Definitely wouldn't recommend going here.
7.7 Good
Pros: Party all day
Cons: Room service
10.0 Excellent
Pros: Everything
Cons: Nothing
3.4 Mediocre
Pros: The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.
Cons: I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort
3.7 Mediocre
Pros: liked the beach front and view from room and live shows in pyramid
Cons: was booked for all inclusive package through kayak to have access to full hotel amenities including a double bed room within the pyramid. When arrived was informed by reception that we did not have full access to all hotels all inclusive package/bracelets as hotel changed policy a month after booking. We were given a king bed instead of a double as booked in another part of the hotel, which was not in the main pyramid which was called grad oasis when we booked. It was now called the pyramid which was the full access location and more exclusive to guest. Hotel gave us an upgrade of bracelet for food only but did not accommodate the room and said there was no guarantee for double beds as part of our reservation. ??? They offered to put us in another of there hotel chains which is not what we wanted as we booked the grand oasis, now known as the pyramid. Reception was not very accommodating. When calling for guest services no one answered calls. The hotel room was not picked up by housekeeping on one of the nights of our stay or linens changed as requested. The bed was stripped of original linens, including a pillow case and was just left with the bottom bed cover and a blanket the was in the closet. Pools where a mess with spring breakers, there was broken glass near our room and blood on a wall and no one had come to clean it all day until I called several times to report it and some one finally came out to clean the glass but blood was still noticeable on the wall. Too many drunk out of control people out for spring break. Nudity, people having sex in public and life behavior on hotel beds , chair throwing and complete disruption to other hotel guest there to enjoy a relaxing stay at hotel. There were families with small children there that could not used the full access to pools and facilities due to all the mess and drunken disruption by party goers. This was my third stay at this hotel and the worst experience I've ever had while on vacation. It had been fully all inclusive before and quite comfortable and lovely. I went with a friend who had never been to cancun and I highly recommended this hotel for her first time there. If I had know it would be like this this time of year or in general not being kept up by staff or under control by personal, I would never had booked. The only positive thing I will say is that the hotels spa service and staff where incredible, polite, accommodating and professional. 5 stars to them but overall going from 4-5 star previous experiences at this hotel, I will not recommend this hotel to anyone any more and will not return.
6.0 Good
Pros: Pool and ocean
Cons: Food
2.0 Mediocre
Pros: I left with a regretful choice on a hotel, I feel like my money was wasted
Cons: I had to wait 5 goes in line to be checked in, the ac was not working it was so hot in the hotel, they told us they over booked and has no rooms for us, then they magically found a room and it was dirty the mini fridge was empty for days
Grand Oasis Cancun is an all-inclusive resort and hotel that has a variety of options when it comes to accommodations and activities in order to serve a large array of travelers. It is built upon the idea that one can enjoy Las Vegas-style entertainment and activities in the Cancun area along with plenty of different experiences and activities throughout the day. The hotel is easily reached via complimentary shuttles or private transportation. There are also a lot of nearby venues that guests can take advantage of. Various museums and historical sites are wonderful to explore, as well as the golf courses. Since the resort is located on the water, guests can also take advantage of many charter boats, dive shops, snorkeling activities, and water sports. There are also many shops and restaurants close by to visit. Grand Oasis Cancun has a wide selection of rooms and suites to stay at. Rooms vary in size and amenities, such as large flat screen TVs, USB charging ports, king size beds, alarm clocks, safety boxes, coffee machines, state-of-the-art air conditioning, hairdryers, minibars, and Wi-Fi access. Grand Oasis Cancun also offers entertainment in-house. There is the casino where guests can play everything from blackjack to roulette and lively fun at nightclubs and beach parties. The hotel also features a wide assortment of dining and bars, with each serving breakfast, lunch, and dinner. There are also restaurants that offer dinner shows alongside meals. Guests can feast on everything from Italian cuisine to Mexican fare.
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