Cancún hotels near Plaza Caracol

Pros: I like the facility

Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.

Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities

Pros: Hotel, Restaurants staffs were very attentive and Hotel is awesome

Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.

Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!

Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Pros: Hotel staff was incrediable polite and always very helpful. Breakfast servicing was just a great. The rooms were cleaned twice a day in a very good manner.

Pros: The location of the hotel is good.

Pros: We had an absolutely terrific time at the hotel. An excellent location, great food and especially great service. Everyone at the hotel was extremely friendly and helpful. Always a small and always trying to help. The beach and pools were the best. It had a large area for swiming and it was out of the main waves area and relatively gentle for everyone to enjoy. The pools were clean and well staffed. I would glady recommend this hotel to anyone.

Pros: Staff was very friendly and accommodating. Hotel was very clean. We loved the access to the pools and beach. We didn't even leave the area, because the hotel was so nice.

Pros: the beach--the pool---the comp breakfast

Pros: Luxury Hotel all the way. Beautiful rooms. Excellent buffet breakfast.

Pros: The staff was very helpful, even though I had problems expressing what I wanted.

Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.

Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.

Pros: Waterfront well maintained hotel. Ocean view rooms are great Pool is really satisfying. Beach is clean Staff is really great

Pros: Beach quality, friendly staff and cleanliness. Also, location.

Pros: The room was charged and I was never able to check in had to look for another last minute hotel

Pros: The beach front

Pros: the rooms had a crisp clean feel. the phone service was good and the beaches were clean

Pros: Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable.

Pros: newly remodeled but lack of detail finish.nice pool and beach

Pros: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Pros: Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..

Pros: After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center. That being said, there were a lot of things that were pretty unclear and confusing. I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities. It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available. The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection". The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun. Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.

Pros: The beach is amazing. The rooms are ok and also the comforts.

Pros: I liked the location and the food was realy good at both restaurants. The staff was helpfull and friendly. It was clean and comfy.

Pros: Convenient location, near many shops and entertainment. Excellent food, spacious clean room. Well appointed surroundings, clean beach. Very responsive staff.

Pros: Everything

Pros: service, food, location and entertainment

Pros: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean

Pros: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.

Pros: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Pros: The room was very nice and the cleanliness of the hotel was great.

Pros: Great seating and overal service was wonderful....but....

Pros: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.

Pros: As expected, brilliant

Pros: Great location, very modern property, all representatives were fabulous. Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!

Pros: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.

Pros: Price Oceanfront clean all-inclusive (drinks and alcohol) Friendly

Pros: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.

Pros: Staff are very friendly and speak English and Spanish- very helpful and sweet staff! Beautiful beach and rooms are simple but clean.

Pros: We didn't like much but try to make the best of it since we already there

Pros: Food was ok. The French restaurant was very good. Their onion soup was superb.

Pros: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best

Pros: + Location + Beach

Pros: My wife and I were very pleased with our 5-day stay at the Crown Paradise. The front desk staff was pleasant and helpful, the bartenders were cool, the oceanview room was lovely, housekeeping did a great job each day and most of the food service personnel were personable and accommodating. We thought the quality of food was pretty awesome especially in view of the somewhat negative reviews from some other guests on Booking.com and Trip Advisor. The variety of breakfast choices at La Palapa was great, the sashimi, sushi and calamari at Fujiyama were terrific and it's tough to go wrong with the cheeseburgers, wings and nachos at the pool bars for snacks during the day. Easy access to downtown with the bus routes.

Pros: The professionalism of the staff. Their willingness to accomodate me as a guest in any of my needs. Special thanks to Pedro (Front Desk), Gabriella (Bar Maid), Sergio (DJ) and the Hotel Manager. In fact everyone was awesome. The cleanliness at the hotel as a whole was impressive as well. The value for money was great too, that could be special thanks to booking.com as well.

Pros: The location and layout was spectacular. We enjoyed the beach and our room on the 7th floor.

Pros: Beach front & the staff was kind and courteous.

Pros: Best beach at Cancun -- very clean, very large, good facilities.

Pros: I like location,food,room service,swimingpools,bars,restorants,spa centar,we was on honeymoon so we take crown Paradise club room,with jacizzi,everything was pwrfect. . .Thank you for everything,but this is not our first time that was booking hotels trought your site.Thank you again . . .Best regards Marija

Pros: This is my first time to use "all inclusive" hotel, and it was wonderful! All the hotel stuffs were very kind and well-trained.

Pros: I liked the fact that it has a variety of restaurants right in the hotel itself.

Pros: personal staff atention

Pros: It’s was a great experience. Great staff very friendly

Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.

Pros: I was not impressed by flamingo. I will not recommended this hotel

Pros: Location on the beach

Pros: Hotel Staff was friendly with a relaxing environment.

Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!

Pros: That it was on the beach

Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.

Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.

Pros: I found this hotel the most convenient place for an overnight stay in Cancun.

Pros: Beach, pool, good location and helpful staff, very recommended

Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!

Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.

Pros: Beach

Pros: The beachfront was beautiful. Housekeeping personnel was hard working and kind.

Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

Pros: Right on beach!

Pros: The view from my room and the friendliness of everyone who works there.

Pros: very nice beach and sea,mae be the best, good conditions for rest,polite officers

Pros: The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.

Pros: Very convenient location, see front, beach 3 min walking and very close to bars and restaurants

Pros: The food was good

Pros: The beach and pool area were excellent

Pros: Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.

Pros: The pool area was very nice. The rooms were clean and well decorated.