Cancún hotels near Plaza Caracol

Pros: Perfect location and its got all the amenities you need and staff were friendly

Cons: No

Pros: Friendly staff

Cons: Every thing

Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Cons: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Pros: people there are very nice and friendly and helpful

Pros: The staff was super helpful and the service was great

Cons: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Pros: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Cons: Need one more stair from the beach on the other side and one restroom

Pros: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Cons: No

Pros: We love the restaurant, the room, the services...Everything

Cons: The day I have to leave

Pros: The service was excellent great location, good food variety

Pros: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Cons: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Cons: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Pros: Beautiful hotel and amenities!! Staff was very courteous and well trained.

Cons: Nothing

Pros: Hotel, staff and service was amazing. Housekeeping was on point, room was clean, hotel close to lots of things, restaurant on hotel was really nice. Oh not forgetting the spa. Will definitely stay there if I visit Cancun again.

Cons: None!

Pros: It was very clean

Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Pros: the location, the view, the service.

Cons: the bed is pretty damp, and the air-conditioning can be upgraded

Pros: This was my first time and definitely will return. The whole hotel is amazing, the room are very clean and the view is breathtaking. The Hotel staff are beyond the best people I ever met in my trips. When we got there we were welcomed by a very gentleman man called Edgar who showed us all the amenities. The location is great, very close to the nightlife and restaurants. We had a great time at the beach and the pool bar, with the great service from Bertelin, Roberto and the rest of the team.

Cons: The only thing I didn’t like that much, was the pool and bar that closes too soon. 7pm and 9pm.

Pros: Location and pools

Cons: Everything wasn't included. For a higher price but everything included would be great.

Pros: very professional staff

Cons: nothing

Pros: The beach do not get vawes and wind.

Cons: rooms are old furnished.

Pros: View, beach, pool area

Pros: The best part by far is the La Joya restaurant, it has separate staff from the hotel and the service, food and restaurant experience with the mexican band is amazing. Also, Rosaria from room service and Oscar (waiter) deserve a mention for excellent service. The facilities are good - the Sauna and Spa is very relaxing, Business Centre is sufficient, Gym is as expected in a 5 star hotel.

Cons: The general manager should be fired from this place: So many stupid, very basic mistakes due to bad training and general incompetence. Just a few things: 1. I was told I wasn't able to use my debit card as a guarantee for room service (this is untrue in all hotels), but as a result I handed in my laundry and didn't see it for 3 days despite me calling more than once and asking where it was - turns out I had to go to reception and pay for it before it was delivered to my room, nobody tells you this. 2. I booked the dinner on the beach at 07.30pm - I have a 2 year old, we waited, and waited, I asked the person working by the bar where our waiter was, they said they would find them, we waited a bit more... 45 minutes later, my son was soaking from the sea and covered in sand, and I was complaining to concierge only to be told that it was our fault because we had to check in with another restaurant that would then take us to the beach hut where we were waiting. Again, nobody told us at the beginning. 3. Every and I mean every waiter (except Oscar and the staff at La Joya who are amazing), expects a 15-20% tip for doing their standard job, not going out of their way to be nice or doing something special but just bringing one coffee at breakfast and you really feel that, as if you genuinely are being a dick for giving 10% tip for people doing their job and by far not very well. 4. Room cleaning at 09.30pm with a 2 year old.... that is basic common sense, no thank you, please come earlier. 5. Our conversation with room service: "Sir, please could someone bring the tea, I ordered tea with lemon and honey and the sandwich, we have the sandwich, the honey and the lemon but nobody brought the tea." Reply: " No, Sir, definitely nobody ordered tea, there was no tea but if you want we can order tea now... " 6. There was more every day but I am forgetting.

Pros: Nice staff, excellent value for money, in front of the beach, nice beach, great customer service

Cons: Air conditioning was noisy, but it was like that on all the rooms. Minor details that can be fixed.

Pros: High class hotel In center of hotel zone

Cons: Breakfast to be included expensive

Pros: beatifull

Cons: they charge bottles of water

Pros: The location was close to everything

Cons: The walls were so thin i heard the neighbors yelling all night.

Pros: Location

Cons: Smelled a little weird

Pros: Great and clean hotel.

Cons: Not much

Pros: Nothing

Cons: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!

Pros: Great staff, spa, and room service. Location and amenities were good as well

Cons: The hotel is a little older but was clean and the hotel staff was great! As soon as you walk in you're greeted and asked to go to a presentation. That would be my only fault. We were there for our anniversary not to be asked to be asked about a timeshare. Other than that, the grounds were clean and the beach area was excellent! Our room was kept clean and room service was 24hrs. The spa was great as well. The two restaurants were a good value and the hotel is within walking distance to the grocery store, night life and a flea market. If you decided to attend the presentation, you were offered tours at a discounted price. One of our tours had a mix up but we were offered a refund or to reschedule. Overall our stay was nice and we enjoyed our time there.

Pros: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we

Pros: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Pros: They upgrade my room for an junior suite no

Cons: No

Pros: Lovely pool and mini beach. Very spacious, clean and comfortable room. Super comfortable bed. Good location.

Cons: Our room was on the side of the hotel so our windows/ balcony mostly looked onto the car park. Very low water pressure in the shower. Breakfast was excellent but very expensive.

Pros: The many pools and location of the resort

Cons: It didnt offer room service, and really didnt have a place to get activity stuff.

Pros: Location and variety

Cons: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.

Cons: Food was okay, nothing great.

Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.

Cons: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.

Pros: Location view shows food

Cons: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Pros: Balcony with ocean view

Cons: the pools closed at 7:00 pm

Pros: Great location... close to bars and shops Friendly staff

Cons: More entertainment at night for guests

Pros: As expected, brilliant

Pros: The staff!! They were outstanding!

Cons: How early the pools close. The temp of the pools was too warm. The lack of beer choices.

Pros: location

Cons: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Pros: The location . The pools and the staff was friendly.

Cons: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same

Pros: The outstanding, friendly staff and the location.

Cons: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

Pros: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack

Cons: Chinese restaurant food are cold and tasteless or poor prepared

Pros: This was an all inclusive stay. The hotel was very clean, the staff were very professional and friendly. The restaurants all had very good food and there was a great variety to choose from.

Cons: Our room was directly across from the Italian restaurant and they had karaoke and rock night on the top deck 2 of the nights we were there. We could hear everything in our room as if we were there.

Pros: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Pros: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Cons: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Pros: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Pros: Thee were a few great employees that made even a bad experience seem ok. Hotel employee from the pool, Hotel employees from the buffet, Hotel employee from the garden, Hotel employee from the front desk, and hotel employee fro El Sole Cafe.

Cons: I was not aware that my 4yr old could not go to any resturants other than the buffet, yet I was charged full price for her to be all-inclusive, a rip-off!! The buffet selection was TERRIBLE & some staff members were rude!

Pros: Location

Cons: When I was there, I was in my apartment's balcony and one worker of the hotel just opened my door, came inside, and was walking around. I was on my underwear and just talk to him as he went out in shame. Terrible choice, look for another hotel in Cancun. I was not give any compensation for this.

Pros: Everything is really nice and the food and drinks are really good for the price we payed.

Cons: The bed wasn’t that comfortable.

Pros: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Cons: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Pros: All-inclusive concept is very attractive. True all-inclusive package. Excellent staff especially our waiter at El Mirador. Free upgrade to a swim-up room.

Pros: view & food

Cons: My time there was very very bad. I would never come back nor tell anyone

Pros: One of the best vacations. Fantastic view, clean beaches, Resort grounds very clean and beautiful, Staff was always friendly and with a smile. I have advised my best friends to go there... and I will reserve the same room next year... See you in 11 months. and Thank you.

Cons: food was above good, but not on the absolute excellent scale. We went to all the restaurants and the Chinese was probably the best. But I would go back to all of them again. The staff in all the restaurants were excellent.