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The plane was comfortable and clean. Internet was offered

The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up.

Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless

Boarding was easy, on time

Crew's attitude for any request was snobby and harsh

The crew were very kind. The food was good.

The space between the seats is very narrow and there is no entertainment.

Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.

Everything!

Did not take the flight in the end

My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines

Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional.

With seats being so tight causing an issue when getting in and out of seats.

Why do the crew have to slam the overhead and catering compartments to get them to shut?

On time.

No negative

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

Catering is ok

Seats comfort really old school

Air France lost my luggage and they can't find it in the computer system.

Arrived on time

Cattle car accommodations

Friendly people on board

Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off

I left my phone accidentally on the plane when we arrived in Düsseldorf. The crew were willing to go back and pick up my phone for me.

Staff, timeliness and overall flight experience was above average.

The entertainment system can be improved.

Easy check in

No wifi. TVs were small and old

Glass of wine

Old plane - good horrible no are room

No access to free WiFi.

Not their fault but the flight was delayed leaving over an hour late. Delay was longer than flight.

I appreciated the warm welcome as well as their appreciation for my business to your airline.

I would have like to seen a GPS monitor tracking our flight. Not having free wifi I was frustrating. With so many extra charges as well the internet being a necessity these days. Its not something you should take advantage of profit for.

Updates even though flight was late.

Review for airport NOT WestJet : Had to go through so many steps between arriving from YUL to get to my gate.Not enough clear signages.

Very good experience

The crew let my wife and I move to the two outside exit row seats. I asked because it was open and mentioned that it was our honeymoon and they played some tetirs and made it work for us and a number of other people to move around and be more comfortable. Also, this particular flight crew was super friendly. I didn't enjoy my last condor flight and was considering not using them again but this team made me keep that door open.

Not much. Cabin crew seemed overworked but they were doing a decent job. Breakfast meal was OK.

One of the worst flights I have ever had. Would avoid Condor in the future Poor legroom and I'm not tall. One toilet had no water to clean up. Toilets were not clean. No confidence the plane was maintained properly.

Cabin crew was wonderful.

I paid extra for more leg room but then didn't get it and In fact my husbands seat hadn't been switched to sit next to me even though I had booked that online through condors website. Absolutely no leg room for tall people- insane for such a long flight and this is the main reason I will never fly condor again. Also think it's ridiculous to pay for movies on such a long flight.

Comfy seats, good entertainment selection, friendly crew!

Food was meh, pillowcases were dirty :(

After you accepting the fact that any food on this international flight must be purchase, the rest was comfortable and efficiently maintained.

KEF is terrible. The food concessions have unbearably long lines at the checkout. The possibly only toilet is is down a flight of steps and the lines are long. I will pay more in the future to avoid KEF. The Frankfurt airport waiting areas, both outside the gate area and inside, had totally inadequate device charging outlets.

Movies and USB plugs for each seat

Small seats, limited leg space

The in-flight entertainment was great once we got on the plane.

Because of our delay in Chicago we went from having 85 minutes to transfer to 20 minutes to deplane, pass through passport control, and make it to our gate which was already on last call for boarding. The entire flight was then crammed on to a bus that transported us to the open tarmac with strong wind and rain with only one staircase having a canopy to protect from the elements. One of the most inconvenient transfers I've experienced.

Food, crew, entertainment great

Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way...

Staff!

Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry.

Did not take the flight in the end

My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines

The flight was late but the pilots made up most of the time

Uncomfortable seats

That we didn't crash

Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours).

Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.

No chargers or tv on planes

At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!

On time.

No negative

You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights

Arrived on time

Cattle car accommodations

Friendly people on board

Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections

Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination.

Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared.

I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight.

Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks

Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional.

With seats being so tight causing an issue when getting in and out of seats.

The flight was late but the pilots made up most of the time

Uncomfortable seats

the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better...

Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position..

Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.

Jet airways flight till mumbai

Poor legspace in Klm flight till Amsterdam

The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

Thank you very much. Im so Happy

All. The best airline.

The food was wonderful.

The staff was excellent.

Food was blah and the seats were on the smaller side.

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off

You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights

Always like Air France. They are in tune with keeping the traveler updated.

Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin

The Business - was The Business! Loved it.

Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.

The flight was late but the pilots made up most of the time

Uncomfortable seats

Staff!

Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry.

Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!

Jet airways flight till mumbai

Poor legspace in Klm flight till Amsterdam

Catering is ok

Seats comfort really old school

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc