Des Plaines car hire

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Des Plaines, IL, United States
6 Oct — 13 Oct
Same drop-off
Des Plaines, IL, United States
Wed 6/10
Noon
Wed 13/10
Noon
Driver's age:

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Des Plaines car hire information

Pick-up locationDes Plaines
Hire locations4
Airport locations2

Des Plaines car hire reviews and directory

Rated no. 1
Hertz
Best rated
7.3 Good (282 reviews)
2 locations in Des Plaines
Hertz
Locations in Des Plaines
  • 7.9
  • 7.7
  • 7.1
  • 7
  • 7.1
Recent reviews
1.9 Horrible6 Sep 2021
they were supposed to charge $205.60, but they charged $249 and they did not send me a receipt. So, I do not know why it is more than the initial reservation price.
1.9 Horrible1 Aug 2021
We ordered a Yukon and they did not have it. They gave us a smaller suv but charged us the Yukon price. We will not use hertz or kayak again. Traveling is stressful enough without having this.
1.9 Horrible30 Jul 2021
We waited at O’Hare airport for almost two hours to pick up the car. There were plenty of cars available so no one waiting (there were a lot of us!) understood why it took so long to get us into the cars. This was absolutely unacceptable. Many of us would have gone to another car company and cancelled these cars except most of those companies were renting for longer trips (10 or more days).
1.9 Horrible23 Jul 2021
Terrible staffing at O'Hare. Really leave their employees and customers out to dry!
5.9 Okay22 Jul 2021
We had to wait more than an hour for the car after we had checked in. Not fun after a 10 hour flight.
8.0 Excellent1 Jul 2021
Staff was nice. Car was nice.We weren’t given option for GPS, so getting out of Chicago was a nightmare (we didn’t have working phones).
10.0 Excellent15 Jun 2021
fast, efficient, clean comfortable car. worked well.
2.0 Mediocre14 Jun 2021
Nearly everyone at the airport was delayed because of weather into Chicago. Got to the Midway rental counter via the shuttle at 8pm on a Saturday night. Nobody was at the rental counter when I arrived. There was nobody in the lot. Totally abandoned at 8pm at night on a Saturday. Called the 800 number and it was closed -- no answer or emergency option. I had to have my brother in law come pick me up and rented the next day from Avis. Terrible way to start a vacation.
8.0 Excellent1 Jun 2021
Missed connecting flight home due to first one being delayed. Best the airline could do was put me on a flight 12 hours later. I was 2 hours from home and decided to go rental car option. Was glad they offered rental from one airport to another.Pricing was steep.
6.0 Good29 May 2021
Nice big mini van.I waited 25 minutes for it.
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Rated no. 2
Payless
7.1 Good (481 reviews)
1 location in Des Plaines
Payless
Locations in Des Plaines
  • 7.4
  • 7.3
  • 7
  • 6.6
  • 7.3
Recent reviews
1.9 Horrible19 Sep 2021
The line for vehicle check out was over 45 minutes. The car stinks with cigar smoke (clean). It was an awful experience.
5.9 Okay4 Aug 2021
Payless should hire more employees, only one employee when I arrived and he was taking a half hour lunch (which he deserved) but we shouldn't have to wait 30 min on weekend during the day for help.
10.0 Excellent13 May 2021
Sherry at Ohare facility was most accommodating.
10.0 Excellent1 May 2021
Staff very friendly and helpful. Whole process was very easy.I don’t have any recommendations for improvement.
9.2 Excellent11 Nov 2020
Almost everything was fantastic. Customer service was timely and pleasant...there were only two of us in line, but there was no effort to put me off. Drop-off was easy and also quick. No receipt provided at drop-off, told I would receive via email. I filled the car with gas before turn-in...haven’t seen the receipt yet, but do hope I wasn’t charged for gas as that appears to be a problem for some.Getting the email receipt for the car rental facility is far from timely. When traveling for business in particular this receipt is critical for expense reports and a delay in the receipt costs money in disbursement lag, AND is frustrating. For this reason alone, I would generally rate lower, but the rest of the service and the car itself was really very good.
7.2 Good29 Sep 2020
Swiftly processsThe Smoke smell of the car was intense - has no tiene to go back and ask for another vehicle. The price was exorbitant. Two hundred dollar for three days.
10.0 Excellent26 Sep 2020
Great experience
3.6 Mediocre6 Aug 2020
Car was cleanCar was leaning to left all the time. Brakes were so bad that it shaked like crazy everytime press on the brake pedals. I have not felt safe for a moment in that car. When I called them they were not helpful
9.6 Excellent3 Aug 2020
Great price, got a brand new car that was bigger than I reserved, very nice staff.The wait at the pickup was a bit long and there was only one person at the counter.
6.4 Good28 Jul 2020
The rep at car return printed out my receipt and I discovered that they were billing me almost $100 more than my original contract. I went to the office and discovered that I was being billed for gas (car gas tank was full & she never got into car to check gas gauge) ,,
Rated no. 3
Budget
7.1 Good (242 reviews)
1 location in Des Plaines
Budget
Locations in Des Plaines
  • 7.5
  • 7.4
  • 7
  • 6.8
  • 6.9
Recent reviews
1.9 Horrible13 Sep 2021
30 minute crowded bus ride to rental center from OHare, and then. 2 hour plus wait at the rental counter. Truly awful.
10.0 Excellent8 Sep 2021
Budget personnel were very positive and helpful.
5.9 Okay7 Sep 2021
We waited for over an hour to pick up our vehicle with 3 kids under 7 years old. We also spent more on our rental car than our plane tickets.
1.9 Horrible7 Sep 2021
It took over two hours to get the car.
3.9 Mediocre6 Sep 2021
I reserved what I thought would be a luxury SUV, but it was nothing close. I understand the car shortage, but then don't charge me for a luxury SUV and give me a much older mid size.
10.0 Excellent2 Sep 2021
The car smelled like tobacco smoke.
1.9 Horrible29 Aug 2021
Terrible experience. Although we had a reservation, they had no cars. Long lines of people had to wait to see if cars would be turned in. We finally just left and took Ubers all weekend.
1.9 Horrible27 Aug 2021
Poor signage!!!!!
10.0 Excellent17 Aug 2021
Everything was handled very smoothly and efficiently. The return was made with ease, with the representative seeing that our gas tank was full and the car was clean right when we dropped it off. Great job!
1.9 Horrible16 Aug 2021
The unmentioned fees when booking the car really impacted our trip budget. Also, it put us in a very difficult situation as we did not have other options at that time. If we had known about the fees we would not have booked a car at all.
Rated no. 4
Advantage
6.8 Good (173 reviews)
1 location in Des Plaines
Advantage
Locations in Des Plaines
  • 7.1
  • 7.2
  • 6.7
  • 6.3
  • 6.8
Recent reviews
6.0 Good2 Jan 2020
check in and drop off was smooth. Car was cleanThey did not have the crossover/SUV that we reserved and we had to accept an intermediate sized vehicle instead. Car inventory seems low
10.0 Excellent4 Nov 2019
There was no wait!
10.0 Excellent3 Nov 2019
Staff very friendly and helpful especially the last gal at dropoff
10.0 Excellent30 Oct 2019
Friendly staff throughout the pick-up drop-off process. Reasonable rates and quick serviceRefueling at $9/gal??
5.2 Okay20 Sep 2019
Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.Customer service, pricing clarity
4.0 Okay13 Aug 2019
Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
10.0 Excellent11 Aug 2019
Good value. Nice car. All went smoothly!
5.2 Okay17 Jul 2019
Almost no line at check-out, while the brand names had huge linesNot really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
10.0 Excellent7 Jul 2019
Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
10.0 Excellent17 Jun 2019
The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
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Rated no. 5
Avis
7 Good (81 reviews)
1 location in Des Plaines
Avis
Locations in Des Plaines
  • 7.5
  • 7.5
  • 6.8
  • 6.7
  • 6.6
Recent reviews
5.9 Okay23 Jun 2021
Please hire more folks to work at the front desk. There were 18 people in line and only 3 people to help them. I stood in line for 40 minutes.
4.0 Okay22 Feb 2021
Pickup was confusing as avis had no one at the desks, ghost town. Drop off was simple.Vehicle had broken glass under the seats and on floor mats at pickup, must've had broken windows previously?? 6 hour drive sounded like driving with the windows open, very loud and interior was not clean even though avis put a sticker on the dash starting vehicle was. Clean/sanitize from top to bottom....
10.0 Excellent16 Aug 2020
Easy, clean, friendly, efficient. Thanks!!!!I thought a bit expensive but you may not be able to help that.
8.0 Excellent21 Jul 2020
Car was great, Rental office great.As I was leaving the check oil and check tire light was on I ask the gentleman as I was leaving about it he said they just probably forgot to reset. It was late so I trusted and left. The next morning heading to my daughters hockey game, the car will not start. Could not detect key. I finally called Uber and continued to try to start actually got started before he got there so we drive to game. I had an hour before it started so I called Avis. The First Lady told me I could either go to wal mart to fix or drive 60 miles both ways to get a new car.... I said not an option. She put me on hold for forever I finally hung up and called back a nicer gentleman found one closer 20 minutes. I drove over they didn’t have cars available. By this time my head is about to spin off. So I drove back to game left my car running watched game and then proceeded to call again which I had to then drove to airport another 20 minutes away and get a new car. They were nice and helped me out so the service is lost somewhere in between. I will never use Avis again.
2.8 Mediocre17 Feb 2020
Pickup is like a pressure cooker environment. Deliberately made me wait (50 minutes wait on a weekday) and selling me lot of unnecessary services. I already bought insurance and they added insurance to bill without asking me. I still don’t know if I’d paid for gas, even though I filled gas while returning car. Very bad experience. Car isn’t of good quality either. It keeps prompting me about engine oil needing change and made me anxious if it going to stop on freeway.
6.8 Good9 Jun 2019
I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
8.8 Excellent4 Jun 2019
Drop off was quick and easy. Cars were easy to find and instructions given were very clear.I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
7.2 Good2 Jun 2019
Friendly staff, clean carBooked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
3.2 Mediocre19 May 2019
Anything good was negated by your customer service!Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
6.4 Good17 Oct 2018
Charged extra for gasOkay car. Got good gas mileage.I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
Rated no. 6
Enterprise
7.6 Good (1 review)
2 locations in Des Plaines
Enterprise
Locations in Des Plaines
  • 10
  • 10
  • 4
  • 10
  • 4
Recent reviews
7.6 Good31 Dec 2018
Hidden FeesFailed to disclose a $105 one way fee
E-Z Rent-A-Car
1 location in Des Plaines
E-Z Rent-A-Car
Locations in Des Plaines
Recent reviews
Flight Car
1 location in Des Plaines
Flight Car
Locations in Des Plaines
Recent reviews
1260 travellers who hired a car in Des Plaines gave the car agency they used an average rating of 7.1

Car hire locations in or near Des Plaines

Good to know

Most popular car type

Economy

When to book a car hire in Des Plaines

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Des Plaines

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Des Plaines car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Des Plaines.

Deductible

Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Des Plaines car rental.

Top tips for renting a car in Des Plaines

  • Book your car hire in Des Plaines at least 1 day before your trip in order to get a below-average price
  • Economy car hires in Des Plaines are around 44% cheaper than other car types, on average

FAQs about car rentals in Des Plaines

  • Based on ratings and reviews from real users on KAYAK, the best car hire company in Des Plaines is Advantage (6.9, 194 reviews).

  • The average price of fuel in Des Plaines is £2.60 per litre over the past 30 days. Filling up a tank of fuel costs between £31 and £42, depending on the car size.

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type in Des Plaines.

  • Car hire companies onsite at O'Hare Intl airport include Budget, Thrifty, Avis, Hertz, Dollar, Alamo, Sixt, Advance Car And Truck Rental, Europcar and Enterprise.

  • Car hire companies that offer shuttle or pick-up services from O'Hare Intl airport to off-airport locations include Budget, Routes Car & Truck Rentals, Thrifty, Avis, Hertz, Dollar, Alamo, Enterprise and National.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Economy car hire in Des Plaines costs £24 per day, on average.

  • A Intermediate car hire in Des Plaines costs £27 per day, on average.

  • A Mini car hire in Des Plaines costs £47 per day, on average.