Pros: I got a free upgrade because they didn't have the car I reserved.
Cons: The car was not ready at my reservation time thus delaying my departure. It only had a third of tank of gas so I was further delayed taking it to a gas station. I declined insurance coverage, which they noted on the contract and I initialed on the waiver. They charged me anyway. I missed it when I checked out, but called back that day and they had already, convieniently, lost the paperwork! They promised to call me back, but never did. Incompetent or dishonest? Whichever it is, this is not the place you want to rent a car.
16 Oct 2016
Ruined my boyfriend's trip out here
Pros: Not very much unfortunately.
Cons: There wasn't a car for us, the computer system was down, they wanted 200 extra dollars for the rental. They wouldn't take my credit card because I didn't live in the city. For 3 days I tried to get it worked out then I get to the rental place to pick up the car they confirmed for me, and they wanted almost 500 dollars for the car.... I didn't get the car and I stuck for my boyfriend's vacation. This was a horrible awful experience. Would not recommend it to anyone.
18 Nov 2016
they left me hanging out without a rental
Cons: i made the reservation, a few minutes before the time to pick the car up, they called me saying that they did not have the car that i reserved, (need it a pick up truck) they did know when it will arrive, i asked if any other agency in the area will have it, they just said, "here is the number, give them a call" when i reply that why they didnt call for me and i just go pick it up, they say that nothing was available, when i asked if nothing was available, why does it show in the system, no answer. so they say that they will call me when the car arrived, nothing, they did not bother to call at all, very bad experience, specially since it was for business the reason of my rental, will definitively not recommend that place
Pros: liked the fact it was actually a Ford Escape we got and not something else in that category. Also, service was quick and easy for renting and returning. They were also opened on Sunday. That"s a plus.
Cons: The brakes screeched when pressed
5 Sep 2016
Pros: The person at the counter was quick. no problems what so ever. I also asked if he would give me my trip A discount and he did. Great service.