1.9 Horrible13 Sep 2021
I paid for a Ford Focus and they gave me a Chevy Spark, stating that it was the same class of vehicle. I don't see how that it is - the Spark is tiny compared to any vehicle, including the Focus. The person who helped us was inflexible about keeping me on the rental because I used my wife's credit card - we had to pay $10 per day extra to add me as a driver, even though I was the one who made the reservation. The whole time the person helped us, she was listening to a seminar on speakerphone about how to manage real estate properties - that came across as very unprofessional.
2.0 Mediocre6 Jan 2021
The staff called me while I was changing planes to get to Houston and said they had to cancel my reservation because they were closing early for the holiday. It cost me over twice what my reservation was to get another car from another rental agency because they wanted to go home early and not honor their contract. I will never rent from Hertz again. this is the second time they have done this to me in Houston.Gotten a car from a reliable rental agency.
2.4 Mediocre12 Nov 2020
Staff were less than friendly upon drop-off and pickup. Became surly when they wanted to upcharge me for a larger car on a pre-paid rental. I reserved a compact and was told that they didn't have any, and would have to charge me more for a larger car. I refused, and the representative became surly and somehow found a compact car.The car was filthy dirty, despite the "sanitized" logo on the door. Stained seats and carpet, funky odor, and generally dirty both inside and out. Left rear tire lost air and alarm went on; I had to hunt and hunt and then pay $1.50 to get air in the tires. I reported this when I turned in the car and the representative merely said "we've never had that complaint before with this car."
5.2 Okay22 Aug 2019
Hertz did have the lowest price for a full size on way ($147/day).We reserved a "full size" to take my daughter from Houston to Ithica for college. We verified in person the day prior. At pickup, Hertz only had 1 full size SUV and 2 compacts, with nothing else coming up. Hertz offered the SUV for an additional fee, but too large for us to drive.
8.0 Excellent6 May 2019
YesIf my was ready upon arrival. I was on time crunch and to wait additional hour for my rental.
10.0 Excellent9 Feb 2018
Friendly staff. Specially Solomon, a great guy, helpful and easy going. I will come back.
8.0 Excellent27 Dec 2017
Car was very clean on the inside. But there were some stickers partially peeled off on the outside.My reservation was sent to the wrong hertz rental location but once we got that straightened out, all went well.
5.6 Okay1 Sep 2017
Fuel economy, vehicle color and options. Vehicle handling.Because of the flooding in the Houston area the drop off location is closed. I was forced to return the vehicle to a location, quite distant at my inconvenience and expense. Hertz, should be more cooperative, to make things easier, not the fault of the customer, their location flooded. At least offer some discount for the customer's inconvenience, or pick up they're vehicle at their expense.
8.4 Excellent17 Aug 2017
Good value and nice employeesCheck-in person took great care of us when we determined we were at the wrong location. Problem-solved and explained airport tax issues on the spot and we were quickly on our way.We started off picking up our car in the RIGHT spot, but it was the WRONG car (a really nice infiniti Q50); Kind of disappointing when we had to migrate our baggage to our plain-jane-Nissan-Sentra, Then there were no keys in it. Ha! Not really a big deal though, and we weren't delayed for more than an few minutes.
10.0 Excellent16 Jul 2017
One Hertz associate was training 2 new employees and still managed to make the transaction smooth and efficient. I even upgraded the car to a larger model. The car was clean and comfortable and the unlimited mileage made my road trip very enjoyable.