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2.0
Pros:NonsCons:There should be a line for reservations and walk in. The lines was so long to pick up a car. I stood in line for 30 minutes. Our rental was unfortunately broken into and damage. I called the emergency line and was on hold for an hour only for a person to answer and put me on hold again and never came back. I called the next morning and waited for another hour to get a representative. Thankfully, it worked in our favor that they had a power outage when I exchange the car so I didn’t have to wait in the very long line again and just did everything via paper. I will never rent from Dollar again. Not worth saving money for the hassle and poor customer serviceReviewed 28 Jun 2021
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6.0
Pros:They had at least this car available.Cons:The car was way not new and it’d been run hard. It ran fine, but the amount of wear and tear was more than usual. We had to pay about twice what we usually pay.Reviewed 11 Jun 2021
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10.0
Pros:Drop off super easy! And great serviceCons:Have a number to reach for the particular dollar rental in order to get direct information not just from a hotlineReviewed 25 May 2021
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10.0
Pros:Lady at the checkin and the end. Staff and the car spectacular. Second time in a row with SIXT. I would not use anyone elseReviewed 21 May 2021
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8.0
Cons:Took over about an hour for pick upReviewed 10 May 2021
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6.0
Cons:We waited 3 hours total in line for the car rental pickupReviewed 5 May 2021
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2.0
Cons:Pickup was insanely long. Hot sun and line out the door. Took an hour. Had ordered a small SUV and was given an Impala for same price, which was ridiculous anyway at $150/day.Reviewed 20 Apr 2021
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8.0
Cons:The vehicle did not have any windshield washer fluid in it and the windshield was really dirty.Reviewed 19 Apr 2021
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4.0
Pros:Drop off was easy and the shuttle was convenientCons:Car pickup took over an hour, battery died without anything (ie lights) being left on, ridiculously high prices for the week we visitedReviewed 14 Apr 2021
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2.0
Cons:Drop off was great ... fast, friendly and helpful. Pick up was a mess. Long lines, unorganized, people upset and cutting line, people cutting to front not asked to go back line so then other people decide to cut. Probably 20 or more in line and only 1 to two people checking us in. When I finally made it attendant wasn’t very nice and they didn’t have car I reserved, said it would be a long wait. She said she would give me a higher priced rental for same price..I took it and looked it up later, she had lied...it was a lower priced car. One of the worst customer services experiences I’ve ever had.Reviewed 4 Apr 2021
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2.0
Pros:-Cons:Staff did not fix car problems properly - (car needEd windshield fluid & an oil change but they refused, & just put water instead. Also misleading discussion of pricing. A lot of pressure to upsell me. Staff Refused to adjust the reservation. I will never use dollar or thrifty again.Reviewed 2 Apr 2021
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8.0
Pros:They gave a free AAA car category upgrade.Cons:They had laid off too many clerks, and only one desk clerk had to service over 30 customers - we waited 2.5 hours in line to get a car. She was amazing. Someone needs to tell the company to hire back more desk clerks, the tourism is picking up in Hawaii.Reviewed 30 Mar 2021
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