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Reviews
Pros
"Friendly on pick up"(in 242 reviews)
"Very thankful to their !"(in 959 reviews)
" was super friendly!"(in 959 reviews)
Cons
"Maybe was a bit high."(in 399 reviews)
" could have been available on time."(in 2245 reviews)
Overall rating6.3 OkayBased on 140 reviews
Cleanliness
7.0
Comfort
7.2
Overall
6.3
Pick-up/Drop-off
6.2
Value for money
6.7
Recent reviews
Traveller rating
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Find reviews that mention:
4.0
Our reservation price did not match what Thrifty had. Took 30 minutes to straighten out. Agent was very nice. We also had to wait 30 minutes in line because although there were 8 counters, there were only 2 agents. We were very tired and had wished things had gone more smoothly & a little faster. We ended up taking an hour to get our rental car.Reviewed 24 Jul 2024
review from
4.0
we paid for a full size suv and they tried to give us a mini vanReviewed 22 Jul 2024
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2.0
Well...it all started when I landed at the airport and walked over to the rental car counter. Thankfully there was no wait at all which was nice. However, after pulling up my reservation they immediately told me they did not have the vehicle I reserved. Which is the entire point of making a reservation, so they would hold (aka reserve) the vehicle I selected. So off the bat that was very disappointing. That was strike one. They offered me a "complimentary upgrade" to a minivan. Going from a full size SUV to a minivan is not an upgrade in my eyes and I told them that. As a result, they offered me a downgrade to a smaller SUV, but didn't offer any kind of discount in the total fee. So that was strike two. After settling on a vehicle, I handed over my license and credit card and low and behold, another ~$138 bucks were due at the counter. This was for taxes/fees/usage/blah blah blah (not gas), all the things that I thought I already paid, and the only reason I went with this booking was because of the lower rate. Turns out it was just as expensive as all the others after you added in these additional charges. Why in the world would you not charge these at the time of the booking? I'm sure they can offer some explanation consisting of "We don't charge these at the time of booking because if your trip changes then these charges will change and blah blah blah blah", but the truth is likely that they don't charge them up front so it looks as if you're getting a better rate. Then when you walk in the door to pickup your car, and you have no other options because all of the other vehicles are booked, you're up the river without a paddle and you're forced to proceed if you want the vehicle. There's strike three. Normally they'd be out, but it keeps going. After finishing the paperwork and going through the above hassles (after a full day of traveling keep in mind), I short stroll down to the parking garage where I'm directed to the vehicle. I do a walk around the outside to check for damage, which there was minimal damage in the form of small scratches and dings, I hopped in and got on my way. To my unpleasant surprise, about 20 minutes into my drive away from the airport, I noticed an ant on the center console. I squished it and didn't think much of it. It wasn't until the second ant, then the third, forth, fifth, sixth...etc appeared and were squished that I realized there was an ant infestation in the vehicle. Luckily it seemed to be centralized around the center console, however my party did end up with multiple unidentified "bug bites" by the end of our trip. Strike 4. Needless to say, after trip suggestions to Thrifty and any other companies involved in this rental experience: 1. Don't offer a reservation if you do not understand the definition of a reservation. That is the definition of incompetence. 2. Don't try to up--sell a customer to something they don't want, and adversely, if the customer settles for a lesser vehicle than what was "reserved", give them the appropriate discount. 3. Don't hide fees or costs, if you can't compete with other rental companies by being honest about the total cost, you shouldn't be in business. That's unethical and shouldn't be part of your "business plan" for success. 4. Clean the cars. It's not hard. Seriously. I will say, on a positive note the overall time to pickup and drop off the rental car was very quick. Also the attendant handling the multitude of issues was professional and polite.Reviewed 27 Jun 2024
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8.0
Was fast this timeReviewed 15 Apr 2024
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2.0
They didn’t even have a car for me. Told me I would have to wait 3 hours or I could go somewhere else. They only could say I could call there corporate office! They were absolutely no help and completely terrible! Horrible experience!!!Reviewed 6 Jan 2024
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4.0
Did not like discovering the hidden costs of adding a second driver. The pickup experience was AWFUL - 2-and-a-half-hour wait for the vehicle in a sultry garage without water or bathrooms - after we had completed the rental agreement. Will never rent from Thrifty again.Reviewed 25 Sept 2023
review from
2.0
Pros:Car was goodCons:Had to take a cab from the airport after waiting 45 minutes for thrifty shuttle. AwfulReviewed 17 May 2021
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6.0
Cons:Only 2.5 employees writing up contracts, it took about 50 minutes to get the carReviewed 16 May 2021
review from
4.0
Pros:Staff was good. Drop off was easy.Cons:Pickup was atrociously long. Car was dirty inside and out. Still dont have a receipt and have been charged an additional $174??Reviewed 14 May 2021
review from
10.0
Pros:My flight got in late at night. I usually use Enterprise but the airport branch was closed so I took a risk and booked Thrifty. I'm glad it panned out. The staff member was efficient and kind. I feel like given the rental car shortage in Hawaii the price was reasonable. Pick up and drop off was a breeze.Cons:When we came to drop off the car, since the lot is both Dollar and Thrifty I wasn't 100% sure where I was supposed to park because all of the signs say Dollar. An un-uniformed man motioned for me to park in a spot then wandered off. Once we unloaded the car he popped back up, collected our rental contract and keys and sent us to the shuttle line. Overall 4.9 out of 5.Reviewed 14 May 2021
review from
4.0
Cons:The wait for pick up was AWFUL. An hour to get the car. No sense of urgency from staff and they were not apologetic for the long wait. The long wait was not unique to the day I picked up because when I returned the following day to drop off the car the lines were just as long.Reviewed 5 May 2021
review from
8.0
Cons:No was goodReviewed 28 Mar 2021
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Top tips for hiring a car from Thrifty at Honolulu Airport
Travelers looking to get Thrifty Car Rentals at Daniel K. Inouye International Airport (HNL) will love The Consolidated Rent-A-Car facility, where you will find the Thrifty location. The rental car center is easy to get to if you happen to arrive at Terminal Two. When you arrive at Terminal One, there are convenient shuttle buses right outside the terminal building that will take you to the facility. Once there, you will find a Thrifty counter and all the carts available for rent right in the same location.
Thrifty Car Rental's cancellation policy ensures flexibility for customers. Upon canceling a reservation, Thrifty typically issues a refund to the original payment card, usually within a specified timeframe. However, canceling a prepaid reservation before the rental may result in a processing fee. It is essential for customers to thoroughly review Thrifty's cancellation terms, conditions, and any associated fees during the booking process. This understanding ensures a smooth experience in case of changes to travel plans, contributing to a hassle-free interaction with Thrifty Car Rental.
Passengers that wonder about the types of vehicles they can get when they use Thrifty Car Rentals at Honolulu Airport (HNL) will be pleasantly surprised. Thrifty Car Rental provides a diverse range of rental cars catering to various preferences and needs. Whether customers seek the practicality of compact cars for city exploration, the spaciousness of SUVs for family trips, or the sophistication of premium sedans, Thrifty's fleet offers a versatile selection. With well-maintained vehicles and options suitable for different travel purposes, Thrifty ensures a tailored and enjoyable rental experience for customers exploring Honolulu and its surroundings.
Thrifty Car Rental prioritizes inclusivity, offering features and amenities for travelers with disabilities or limited mobility. The rental fleet includes vehicles equipped with adaptive features like hand controls, providing flexibility for diverse needs. Trained staff members are ready to assist with accessibility requirements, ensuring a seamless and accommodating rental experience. Thrifty's commitment to inclusivity extends to providing accessible options, enhancing the overall travel experience for individuals with limited mobility or disabilities and ensuring that every customer's journey is convenient and comfortable.
25% of our users found hire cars from Thrifty at Honolulu Airport for £25 or less
Book your hire car at Honolulu Airport from Thrifty at least 1 day before your trip in order to get a below-average price
Economy hire cars from Thrifty at Honolulu Airport are around 100% cheaper than other car types, on average
FAQs about hiring a car from Thrifty at Honolulu Airport
Would it be possible to obtain a one-way rental at Thrifty Car Rentals at Honolulu Airport?
Thrifty Car Rentals at Honolulu Airport provides the convenience of one-way rentals, allowing customers to pick up a vehicle at the airport and return it to a different location. This flexibility is advantageous for travelers with specific starting and ending points. However, it's important to carefully review the terms, conditions, and any associated fees related to one-way rentals when making a reservation with Thrifty. This ensures a well-informed and smooth rental experience for those seeking a one-way rental departing from Honolulu International Airport.
What are some of the ways I can upgrade my rental with Thrifty?
Thrifty Car Rental offers various ways to upgrade your rental experience. Customers can choose from a range of vehicle categories, upgrading to larger models for added comfort or selecting premium options for a touch of luxury. Additional features such as GPS navigation systems enhance travel convenience, while options like child safety seats cater to family needs. Thrifty's customizable upgrades provide renters with the flexibility to tailor their rentals, ensuring a personalized and enhanced driving experience suited to their preferences and requirements.
What is important to know about the Thrifty Car Rental cancellation policy?
Thrifty Car Rental's cancellation policy is designed to accommodate flexibility for customers. Upon canceling a reservation, Thrifty typically processes a refund to the original payment card within a specified timeframe. It's crucial to note that canceling a prepaid reservation before the rental may incur a processing fee. Customers are advised to thoroughly review Thrifty's cancellation terms, conditions, and any associated fees during the booking process, ensuring a clear understanding and a seamless experience in the event of changes to travel plans.
How much does it cost to hire a car from Thrifty at Honolulu Airport?
On average a hire car from Thrifty at Honolulu Airport costs £44 per day.
What is the most popular hire car from Thrifty at Honolulu Airport?
Standard (Jeep Wrangler or similar) is the most frequently booked hire car type from Thrifty at Honolulu Airport.
Where can I find Thrifty hire cars at Honolulu Airport?
300 Rodgers Boulevard is the closest Thrifty hire car location to Honolulu Airport. The telephone number for this location is +1 877 283 0898.
Does Thrifty offer shuttle or airport pick-up services from Honolulu Airport (HNL)?
Yes
Everything you need to know for your Thrifty car hire at Honolulu Airport
Thrifty Car Hire HNL: Flying into Honolulu Airport? Find the cheapest Honolulu Airport hire car from Thrifty now with KAYAK. KAYAK searches hundreds of travel sites to help you find and book the best car hire deal from Thrifty at Honolulu Airport.