Pros:Did not have to have to take a bus. Car quality. Easy drop off.Cons:The check in process was horribly long - more than an hour. Not enough staff. The person was nice and knowledgeable but needed help. We had to wait longer while she stopped serving people in line so she could prepare preferred customer contracts.Reviewed 2 Jun 2021
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10.0
Pros:Very helpful friendly staffCons:Nothing really v goodReviewed 26 May 2021
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8.0
Cons:Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.Reviewed 22 May 2021
review from
6.0
Pros:Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..Cons:All around could have been better.. every aspect. But was good valueReviewed 29 Apr 2021
review from
10.0
Pros:Staff was friendly but understaffedCons:Have more staff at the Key West airportReviewed 28 Mar 2021
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4.0
Cons:Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.Reviewed 4 Jan 2021
review from
2.0
Pros:Pick up time was noon. I had to wait until 1:30 to pick up my car.Cons:There is too much to list.Reviewed 3 Jan 2021
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4.4
Pros:Vehicle was in good condition.Cons:The larger vehicle I had reserved was not available when I arrived. It had been sent to Miami (for Superbowl). I had specifically reserved the extra large vehicle to transport groups of people. Had to make extra trips because my reservation was not kept. Also... I left my jacket in the vehicle. Trying to contact lost and found seems near impossible. I pout a description and request in the on-line Lost and Found... but have heard nothing. I'm not sure if the different rental agencies talk to each other... when I arrived they issued the vehicle through Thrifty (not Dollar)... do they get the same request for Lost and Found? -Spencer Wayne (507) 215-1604Reviewed 10 Feb 2020
review from
10.0
Pros:Staff member was exceedingly helpful.Reviewed 27 Jan 2020
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9.6
Pros:ease of returning the carReviewed 21 Jan 2019
review from
4.4
Cons:N/nReviewed 24 Dec 2018
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4.0
Pros:Car was clean and safeCons:She told me I needed to pay extra money for services I didn’t need. Way to expensive to rent a car for a common four hour trip. Never againReviewed 14 Nov 2018
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