Book E-Z Rent-A-Car car rentals at San Juan Luis Munoz Marin Intl Airport

Reviews

Recent reviews

Traveller rating

Excellent

27

Good

16

Okay

28

Mediocre

59

Poor

0

Find reviews that mention:

get the carcustomer service

car was cleaneven though

rented a carnever rent

car availableper day

long linelong wait

poor customer

2.0

Pros:Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCons:Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’dReviewed 17 Mar 2020

review from

2.0

Pros:NothingCons:Will never go there againReviewed 17 Feb 2020

review from

3.2

Pros:Nothing. Don’t come here.Cons:The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.Reviewed 3 Feb 2020

review from

5.6

Cons:Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.Reviewed 30 Jan 2020

review from

5.2

Pros:Not reallyReviewed 28 Jan 2020

review from

6.0

Cons:The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customersReviewed 7 Jan 2020

review from

4.0

Cons:Abrupt counter help. Slow and somewhat chaotic process for pick up.Reviewed 5 Jan 2020

review from

3.6

Pros:Easy to return if you drop off early in the morning (around/before 8 am).Cons:Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.Reviewed 2 Jan 2020

review from

10.0

Pros:Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.Reviewed 1 Jan 2020

review from

8.4

Cons:They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airportReviewed 29 Dec 2019

review from

3.2

Pros:NothingCons:The price was 3 times more than posted in kayakReviewed 17 Dec 2019

review from

3.2

Pros:The gentleman that assisted me was friendly and tried but their systems and process needs SO MUCH tweaking that they put their team members in a failing situation.Cons:Management needs to increase staff and work on their fast checkout and drop off process and tools. I don't typically do surveys or leave comments but I felt the company was so bad I had to. This really is meant to ALLIED Rental Car Management (handling EZ Rental Car), you are putting your team members in a bad spot. Work on your process and training and they will do well by your customers and you. It's on you!Reviewed 11 Nov 2019

review from

More

• 5.6 /10Avis Hire Cars at SJU
• 3.2 /10U-Save Hire Cars at SJU
• 6.2 /10Payless Hire Cars at SJU
• 7.2 /10Thrifty Hire Cars at SJU
• 7.2 /10Hertz Hire Cars at SJU
• 9.2 /10Alamo Hire Cars at SJU
• 8.2 /10Enterprise Hire Cars at SJU
• 5.0 /10Sixt Hire Cars at SJU
• 5.1 /10Dollar Hire Cars at SJU

• How much does it cost to hire a car from E-Z Rent-A-Car at San Juan Luis Munoz Marin Intl Airport?

  On average a hire car from E-Z Rent-A-Car at San Juan Luis Munoz Marin Intl Airport costs £59 per day.

• What is the most popular hire car from E-Z Rent-A-Car at San Juan Luis Munoz Marin Intl Airport?

  Economy (Hyundai Accent or similar) is the most frequently booked hire car type from E-Z Rent-A-Car at San Juan Luis Munoz Marin Intl Airport.

• Where can I find E-Z Rent-A-Car hire cars at San Juan Luis Munoz Marin Intl Airport?

  5910 Isla Verde Ave is the closest E-Z Rent-A-Car hire car location to San Juan Luis Munoz Marin Intl Airport. The telephone number for this location is +1 787 791 1465.

• Does E-Z Rent-A-Car offer shuttle or airport pick-up services from San Juan Luis Munoz Marin Intl Airport (SJU)?

  No (according to our data)