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The place is so cute. The bathroom was really well-done. It was nice having a little porch to sit on and the rug on the porch was nice and soft. The beds were okay. I prefer feather pillows. The TV didn't work very well, the signal seemed to be really weak. The decor of the room was cute in some places but could have been a lot better in other areas. There was a lot of empty white space where there was microwave, that made you feel like you were somewhere very inexpensive. The breakfast was pretty bad - hard boiled eggs that were really hard to peel and plain white english muffins. There was some pound cake that they ran out of and the muffin I had was not very good. Coffee was pretty bad too.
Clean, comfortable room. Adequate amenities, everything worked. Fantastic breakfast! Friendly, helpful staff. Wish we could have stayed longer!!
The place was very clean accommodating and for a great price! The shower was a bit small and there wasn't a fan to circulate the air conditioning around, but still was cool in the room.
Recently remodeled very clean , refrig. and microwave in room, very large new flat screen TV , small breakfast table and 2 chairs Only a fitted sheet and comforter on bed. not much room in bath to put toiletries. and no electrical outlet un bath
We realy enjoyed our stay here. The staff is amazing and the room clean and confy. See you soon kittery inn and suites
Affordable clean rooms, friendly staff, mostly comfortable bed. We liked that we had both an inside door to the free continental breakfast and a door to outside which we could park in front of. Minutes away from shopping and restaurants. We'd stay again! not really
The room was very clean and spacious. Coffee pot on in lobby 24 hrs. The bath tub was a little old and tired looking but clean.
Quick access to shopping areas Bed was hard and uncomfortable
Helpful and friendly staff. Clean and comfortable room. Nice pool.
Room was relatively clean. The hallways all smelled (some like cigarette smoke). Hasn't been updated. Witnessed front desk staff being rude to other hotel customer. No A/C in dining area. Overall not very welcoming and a poor value. We stayed at other hotels in this area and found this to be the worst this far. We will probably never return.
The bed was comfortable. A motel on the decline. Mold on the walls of the bathroom. The sink and the tub failed to drain. Funky smell throughout the motel.
Guest laundry dryers not functioning. Air conditioning in rooms only. An older motel that is not worth the money.
Very clean, nice room, great location Fire alarm went off, girls soccer team staying near us was very loud and rude, yelling in hallway past quiet hours, the door to our room did not close all the way.
Good location downtown, nice staff. Pool was under construction for renovations, and we had really been eagerly awaiting this part of the trip with two little kids. No continental breakfast - only their restaurant with overpriced and far underperforming food.
Rooms were nice and clean. I was on club level and the ice machine and people walking around were very loud. Did not feel private. Guy at the desk was very non customer service oriented. As I found with most people at that desk. Valet guy was very nice. Pay decent money you expect a little more courtesy. I do not expect to stay there again.
We loved everything about this place! When we drove up I thought we were going into a motel from the 50's, which wasn't a good thing in my opinion - I didn't have fond memories of those rooms. However, when we opened our door we loved the room! It was just like a boutique hotel room - it was really nice. The staff was awesome! I probably wouldn't like walking to the office/breakfast room in the cold months, but in May it was perfect.
They were so good to our dog. We would stay there again
The Port Inn in Portsmouth, NH is a well kept, clean place to stay. Convenient to the highway and to downtown Portsmouth with a very welcoming and friendly staff.
The manager Steven went well above and beyond the service of any other hotel experience I've had and I travel quite frequently for work. I will certainly be back again. The breakfast is a great bonus!
We really liked the hotel. It was a convenient location, right off 95 on our way home from Maine. Clean, comfortable, and the staff was very friendly. There was only ONE thing that bothered me and had we stayed more than one night would have driven me absolutely crazy: the floor above us. Our room was located on the bottem level of the hotel, room 125. The room directly above us has the creakiest floors which left me wide awake listening to the people above getting ready in the morning. Not a problem if they got up later or I was a deep sleeper, but the floor boards started their symphony at 5:30 am, far too early for my vacation.
Great staff, great room accommodations, good location with easy access to major highways, downtown, and beach. We would stay here again on our next trip to Portsmouth. A great value for the price and a knowledgeable staff. Nothing.
So close to everything
Directions and signage are not easily understood or noticed
The hotel is centrally located within walking distance to every thing. Room was beautiful and clean. The shower felt so good after a long day on the beach in the sun. The beds were comfy but the pillows could be a little harder. The staff was amazing...always pleasant. The free breakfast was far more than we expected and was a great way of starting the day. Love the valet parking. ...very convenient. We will definitely be back next time we are in town. Kathleen Kelley September 2015 Pillows, not that I hated them...just that they need to be alittle harder....not enough neck support.
Loved how clean it was, the staff was super friendly. We both got a free drink for waiting a little extra for our room, our room was spectacular. Valet staff were great too. The overall stay was awesome!!! The bed was a little uncomfortable. But that's the only complaint from us.
Facility was clean and convenient to the highway. An older facility. Expensive for the lack of extras and very limited breakfast. Numbering of the rooms very confusing - 106 was on the 2nd floor. Hair dryer did not work. Will not stay here again.
There was a refrigerator, an iron and ironing board, a hair dryer and coffee pot (without a convenient outlet) and a reliable wake up call. Very close to outlet mall. The alarm clock did not work. Parts of the floor were spongy. There was a dirty towel in the bathroom and very little counter space with no stopper in the sink, just an open 3/4 inch open hole. The only sports channels were ESPNU and NESN. This is a very old motel that is in need of major upgrades to justify the cost. Will never stay here again.
Breakfast was ok. Periodically, the internet would go out while on online. No plug-in outlet for laptop at or near the desk. I had to charge laptop battery away from the desk. No business center.
The place was clean. The building is in rough shape. There were spots in our room where the floor was very weak, it sank when you walked on it. some of the outside of the building was falling off. We will not go back. But looks like they are trying to fix it up.
the hotel is dirty and in an unsfafe area the "front desk" is dimly lit and the person unhelpful the rooms are dirty, not updated and made me feel like it should be rented by the hour I checked in , saw the room and the area and checked out I was declined a refund and now my credit card company is disputing the charge I was traveling on business and it was 9pm and I had to find another room in a very full tourist town
it was a quick overnight between legs of a longer trip.
It was very clean. Coffee ran out when I came downstairs.
Staff was very attentive and friendly. Debris on floor. Mold on shower curtain. No drain plug for tub. Horrible pillows and breakfast
Front desk staff very helpful with local info. Breakfast is fairly basic
Low Rates Awesome Friendly Service Comfortable Room
friendly staff comfortable bed difficulty regulating room temperature lack of warm blanket paltry selection of food items available for continental breakfast
Staff is friendly and knowledgeable. I love Robbin! He's nice, helpful and courteous. I always look forward to seeing him at the desk. Rooms are very clean, but could use some minor maintenance. My lamp shade was missing the nut that held the shade on, so it was tilted, second light in bathroom didn't work correctly, , minor things that are not always noticed.
Clean night clerk was very helpful in suggesting places to eat
Close to everything. Including the best liquor store in NH across the street. Air was nice and cold. Coffee was good too in the am. Wish the bed was was a queen.
The people next door had the TV on loud all night - called front desk - they said they called the room but couldn't get hold of anyone. Moved us at 2:30 AM to another room - but next to air conditioning noise - then to another room where the traffic kept us awake all night. We were travelling from Halifax, NS to PA - driving all day and was to drive all day the next day - wasn't impressed with not getting any sleep. We usually stayed here with no complaints - too bad this happened at this time. Will look for another place next time.
We were staying in Portsmouth overnight with some friends. Great value for the price. Clean rooms & bathroom, comgortable bed. A little dated, but again, a good value for the money.
was not as clean as it could have been
Beds were comfy
Great location and views, Hotel was also beautiful. Front desk helpful.Room small but well appointed. Bathroom was great. I had a 80 min massage and it was fabulous! Indoor pool was also very nice. It was too cold out to use the outside pool. I did not use the restaurants but they both looked nice but pricy. This is really picky but there was dust and cobwebs in my bathroom and stains on the window blinds, normally I would never complain about this but when Im paying 369.00 a night I expect it to be Perfect.
It is a well restored old hotel that is beautiful inside and out, with beautiful gardens. It was very clean and we could not hear other guests. The location on the island just adds to the charm.
Cozy, well decorated room. Needed a small fridge for medication.
Facilities, pool, bar/restaurant Small rooms
The pool area is beautiful and kept very clean. The food at the Restaurant, Salt was terrible.
Peter was a pleasant host Clutter everywhere, general state of disrepair.
Great location, walking to Kittery and Portsmouth, and beautiful coastline biking or walking. Comfortable, cozy, creative. I was there with my 21 year old daughter and both of us loved this place and the couple who run it. Nada
Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable. At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
Very clean and a great location Valet parking was the only option
I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Overall nice place No bath tub!
Unable to stay here because they had no confirmed reservation
Loved being close to everything, but by far the staff at the desk, valet, and housekeeping was above and beyond super nice... I just wished I could have turned the heat down more than to 65, without turning it off. it was very hot in the room..
I thought our room smelled and felt a bit musty.
I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything. Parking stinks
Very clean and modern, friendly staff and accessable to dowtntown
Location was fantastic....right in the heart of Portsmouth. Nothing
Quiet setting among the trees. Free internet. Nice hot breakfast, at least on Sunday. The towels in the pool area were tiny and as rough as 60 grit sandpaper. The towels in the room were a little softer (200 grit) but still small. Not something you can change now, but design would be better if bathroom were accessible without having to go through the bedroom.
Hotel staff was great - very helpful. The room was great for our family.
I enjoyed the stay, plan to come back.
Breakfast staff had difficulty keeping up with demand. Items ran out throughout our brief visit. They made every effort when it was brought to their attention, but we had to bring things to their attention quite a bit. (The coffee is out. The fruit has run out. The waffle mix is empty. There is no syrup. The decaf is out. There is still no fruit. There are no bowls. The regular coffee is out again…)
The room was spacious and clean and the staff was very friendly. Good solid value. Nothing to really complain about.
It was a very quiet location but very close to downtown. The rooms were clean and large. The breakfast was very good. The breakfast area was too small for the amount of people there at the time. The one woman cleaning the area could not keep up with getting the tables clean and restocking the food.
The control entail breakfast was really good, and the staff were very friendly! The rooms were modern looking and very comfortable! The walls were slightly thin, but there were no disturbances to prevent from sleeping, the TV in our room didn't work but we were too tired to care
Will stay again in our future Maine trips. Loved the location, Everything was on route 1. The hotel is right off route 1.
Cookies at night,room was clean Could hear people in room next they were up all night,i didn't sleep at all,left hotel at6am.
Excellent atmosphere created by the typical English decoration, furnerture and very friendly service minded staff
Very classy atmosphere and the location and views were just beautiful. Provide much better internet service.
The breakfast was great, staff was very nice, the room size was just right for us. Great location to downtown and parking garage since parking is off site. Will definitely choose this hotel again. Nothing
Great location within walking distance! We came as a staycation to go out with friends we haven't seen in a long time! We had three different interactions with the staff, and all three were very disappointing. We had drinks with friends (who were also hotel guests) and asked for extra glasses, which came an hour later, and the staff member who dropped them off just had a terrible attitude. It was obvious he was unhappy about it. Came back from dinner and drinks to a very rude third shift member who told us we had a noise complaint and grilled us about who was staying in the room. We hadn't been in the room since 7pm, so I don't know how that was even possible. Then we were given a late checkout till 12:30pm and were getting ready when a very rude house keeper can to the door at 11am and told us we should have left already. We explained and she scowled and stormed off! Needless to say we will not be back.
Nothing Rooms small Breakfast boring Smell of chlorine in pool very strong .
After we reported a problem with the heater/AC unit, they upgraded us to the most expensive room free and extended our checkout time to 2 PM as a courtesy.
Very convenient for visiting the coast of New Hampshire & souhtrn Maine. Handy for the centre of Portsmouth. A short drive from Boston.A clean and comfortable hotel. Complimentary breakfast was a benefit. The 'heated pool' was too cold to swim in.
Clean facility, friendly staff, central location.
The young man Tom at the desk when we checked in was super helpful and the room was nice and clean and all the rest of the staff were great
The hotel was clean and comfortable. The indoor pool and jacuzzi were well maintained and convenient. All in all it was a very good value for the price. I'd recommend it.
The staff was amazing!!!!!!!!!!!!!!!!! No complaints whatsoever
The location was good When we got to the hotel they had one floor with no A/C and only had smoking rooms left otherwise. We are both allergic to cigarette smoke and had a hot, humid, miserable night.
Inexpensive. Good location near Portsmouth and NH beaches. Water was hot and good water pressure in shower. Lobby smelled bad. Internet access cost extra. TV had HBO, but no ESPN, CNN, Fox News, etc. Only provided 2 small towels. Mattresses soft & uncomfortable. Room wasn't made up until 5:00pm
Clean,quiet odor of smoke (there was no non-smoker room available )
The staff was excellent and very helpful.
No coffee! really. Onkly one perk and they were out!
Clean, Convenient. Wished there was shampoo and conditioner.
Close to turnpike and stores. Not enough staff. I waited 7 minutes to check in. When I had to check out there was nobody at the desk at all, just a sign saying the clerk was away assisting a customer. I was going to be late to my meeting so I just left my room key and called later to check out over the phone. 4 floors, over 30 rooms per floor, and only ONE ELEVATOR. You will be waiting a long time to get on the elevator. only one ice machine, and it's on the first floor. No fridge in room. No microwave in room. Microwave is on first floor. If all you need is a bed to sleep in, then this would be fine. But if all you needed was a bed to sleep in, you wouldn't pay as much as they charge for a room. Over-priced for what you get.
I tried two room and they were both very dirty, and decided to leave. The front deal staff was very nice about it. Wouldn't reccemond anyone stay here
respectful staff. when we arrived we could tell the hotel was not top notch. While checking in I was informed that they had no rooms left with an ac in them or a fan. I was offered a 20% discount upon check though i was not pleased as i had made the reservation well ahead of time. We got our things and headed to our room, when we got in we checked things out to find that there was what appeared to be feces on the sheet of one of the beds. Between not having ac and the feces it was the last straw for my fiance. We called around to fine another hotel and i asked to be creditied back. The receptionist had no issue with giving my money back and was respectful about it. We were able to book a hotel about the same distance from hapton where we would be going for the next couple days for $15 more a night in a MUCH nicer hotel in andover ma area.
The terrible staff
It is a good place where sleeping if you're driving to another city and you have to stop for the night
Friendly staff, nice facilities, great price!
The staff and food Room was not clean-trash under night stand, hair on Shower wall, large cob webs in corner of room. In dire need of upgrade-stained lampshade and carpets, furniture ripped and worn.
Close to downtown Portsmouth Did not include breakfast
Clean and convenient hotel to I-95 with a very pleasant staff . Very nice breakfast included . Chair in room needed reupholstered Tub very slow to drain.
Friendly front desk. Clean and warm lobby, decorated nicely. The beds are uncomfortable and there was a party going down next door.... Started at 10pm loud music and ? Wrestling. Very loud, called downstairs but didn't help it continued. Thankfully the fan in the room drowned out the noise a bit.
Staff were great Not really their problem , but their cable provider does no t provide NBC.