When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Convenient location in need of a makeover
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Rooms where really nice, staff vey helpful. No aircon
Very friendly staff Old fashioned rooms, small bathrooms
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
1 night was not long enough to say
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Good parking, nice room, helpful staff, good location close to motorway, quiet Room was too hot for me but just kept our windows open
Hotel in desperate need of refurbishment - inside and out.
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
The breakfast was great!
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
good breakfast hotel décor faded.Noisy lift which looks like a factory lift inside. No soap or extras in bathroom just two towels for the two of us.
The facilities were poor, needs updating Decor and poor quality food, ate out
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
Comfortable room, quite location,good food in restaurant
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
The staff were very good. The food was awful and we complained at the time.
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
Staff Helpful Beds too small
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
It was quiet and spacious, with an excellent breakfast
Warm friendly welcoming & helpful staff. Uncertain about cleanliness of bedlinen, drafty windows, noisy plumbing otherwise adequate.
Staff were very freindly and polite, the room was well equiped and the bed was very comfortable. And the beer was cheap and the food was great. No.
The wedding reception we came to attend
The breakfast was generous and varied. The bathroom had 5 strands of hair on the floor and the bed was rock hard, very uncomfortable!
Faclities were very good
Everythink it is a excellent hotel
Not clean and smelled damp
Resturant & Bar. Rooms were quiet
I found the htel to be very good value for money. The food was excellent, I have paid twice as much for a steak with pepper sauce and it was no where near as good as the one served at the Paddington, breakfast was also very good. Not about the hotel as such, but I would prefer an all in rate with breakfast included.
Good location, safe and good parking, wifi actually works in room compared to a lot of places that say they have wifi. staff friendly and nice bar. Have been numerous time and will be going back when working in area.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
Staff very friendly and attentive, food good quality. None
smooth easy transactions
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
ideal location very close to M6 great for breaking journey
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
2 out of 3reception staff very helpful. Kitchen staff for breakfast very good. Leisure club reception very good. No special rates for groups . I have a team of 12 people working on the door step of this hotel and we are all getting different rates. Some are getting £49 per night including breakfast others are paying £67. Those with the higher rates and tired bedrooms have moved out to the premier inn which has better parking and restaurant.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Very good service No walk-in shower
This is my 3rd week at the hotel and it is very busy ,very conveniet to motorway and work. The new wing of thehotel is nice and I have had 2 very positive stays.This weekwas a relative nightmare with very basic and tired looking room. Reception staff quite lazy this week so no recognition of regular clientelle or help with getting cheaper options for wifi/breakfast so ended up getting worse service and very inferior rooms. There are other hotels nearby which offer better quality so I would suggest the hotel looks at better rates for repeat customers. I have had sixof my team staying at the hotel We dont get group rates or any special discounts. No sign of investment being made in the bar area . Very basis restaurant menu. Not suitable for people like me with restricted dietary needs (halal). I have had to call for deliveries from outside suppliers.
Gym ok Poor heating - room heater on timer that didn't come on in evening and v cold. Rooms and décor very tired Room v basic and functional.
convenient location, freindly staff my room was not clean and extremely hot
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Very clean and good staff behaviour. Nothing major.
Large room, comfortable bed, staf very helpful. Excellent value for money
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
Very good nuice people
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
The breakfast was excellent and staff on reception were very friendly and helpful. I was in room 13 and the bathroom looks like it needs refurbishing, tiling was rather shabby.
Friendly and helpful staff. Lovely surroundings and room was spot on Really stuffy in the room, no aircon but didnt realise had to turn the radiator off until was too late, should have advised really as I did enquire about it.
The food was exceptionally good for an English hotel. The bathroom was awful, but clean enough.
nice cosy friendly hotel When I arrived at the hotel they did not have my booking luckly they had a spare room, noy sure who was at fault Bookings.com or Hotel
Great breakfast Room needs decorating
Clean and tidy. None really.
Very convenient location to meet up with family and friends who live locally. On eof the three rooms I booked was exceedingly cold and therefore uncomfortable.
The excellent restaurant Bathroom is looking slightly shabby
very nice room. excellent tv plus channels, the restaurant is one of the best hotel restaurants i've tried (I've worked away since 2000!)
Staff worked hard to meet every request. Room was warm and comfortable and breakfast excellent Huge Christmas party on sat night did not disturb us greatly although the pools of vomit in the car park the following morning were not pleasant. Although we had stated when booking that we needed a double room with extra bed in room for child we were shown to a twin room and had to wait in bar till they organized a suitable room. They said that our request did not download to them
Everything was fab The room was far too hot even with the window open, temp turned down and the fan turned on
Many smiling faces 0
Friendly staff, clean white bedding Bad nights sleep due to railway directly behind room. Even with window closed.
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
location room, food
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
Overpriced. Breakfast bland.
Room was warm
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Friendly staff A few language problems and tv didn't work and staff were unable to help.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Room was very nice and comfortable - the price was good. I would go again. No negative points
near to airport
I do not like to be conned. When I book a double room I do not want to sleep in a 4foot bed. A standard double bed is 4ft 6inches. I will be taking this further. Its a disgrace. No general manager or assiatnt manager to discuss with. How can you work with this hotel?
we have stayed at Lymm on numerous occassions mainly as a place to stay when we go to Old Trafford for the football, we have recommended the hotel to many friends.
The reception staff were excellent- very friendly, helpful and welcoming - the room was comfortable and clean but a little 'tired' - chipped bath and cracked tiles. The bar was pricey - £10 for a large glass of wine! The restaurant food was generally good - the ribeye steaks were excellently cooked. The rate for the hotel was approx £65 for two person and inc breakfast - i think that this was an ok price. There was nothing really that I didn't like. The hotel was booked for us to attend a function taking place at the hotel so it was convenient, and in a semi rural position. I had reservation about booking the hotel based on reviews that i had read. I informed the hotel about my fears prior to my arrival and had no problems during the stay.
Staff outstanding friendly and polite from bar man to breakfast to lovely blonde at desk ! really well done does make a difference.. thought I was in us ! Room in anex bit drab.. pillows horrid too stiff hard.. telephone dirty mouthpiece whole thing manky remote for telly barely worked , low bataries or faulty.. shower no power.. prob could do with stronger hover back of beds etc..
Good quality hotel close to Manchester and Warrington. Breakfast was included in my rate and was excellent. The room I was allocated, although clean, was in need of decoration.
Excellent caring staff Tired hotel, dirty rooms, fascilities broken
everything, we could not find a fault
Near to where I needed to be Quite cold room on arrival - the heating had not been on in that particular part of the annex. Later rectified.
Went to see Genesis at Old Trafford.
Dinner and Breakfast were excellent. Bedrooms were cramped and a walk in the rain and up and down steep stairs.
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
the room design, cleanliness staff can be more friendly
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
all fine except rooms dreadfully hot
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
convienance Food was pricey
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
Gym Room was hot when I arrived
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
The location of the hotel was very nice. With two different restaurants to choose from (Thai and standard pub food). The breakfast is one of the best for me as for that price not even one in Hilton gets similar. One of the windows (double glazed) was not closing very well so a bit of noise could be heard during the stay. But could sleep well anyway as the hotel wasn't busy nor noisy and it was Saturday night.
The staff in reception - both afternoon and evening - were exceptional. Nothing.
No bad points No bad points
Good clean and quiet accommodation
Very friendly and helpful staff We had an early flight and could not have breakfast before we left.
Location, the adjacent Thai restaurant Noise from the adjacent bar on weekend nights, breakfast was not included in the price as was promised when reserving the room
confortable frendly good access to eating place
Receptionist very helpful
Friendly staff excellent adjoining Thai restaurant None
The rooms were comfortable and the staff were nice. Having a pub next door was good. I was overcharged. I was quoted 55 gbp on the website but charged 78 gbp. Also it cost 20 gbp for a black cab from Manchester airport which adds 40 gbp to the room costs so it shouldn't classify itself as an airport hotel.
All staff very friendly
Breakfast was great and staff were nice/helpful. The shower was rubbish in terms of the head of pressure.
friendliness, good service, clean rooms and easy parking, quietness - nice location at the contryside - near motorway junction in summertime - outdoor relaxing can be disturbed by some light noise from nearby motorway
The high level of service. Standard of room (White Lady Suite).
excellent location and environment. great hand made cooked breakfast. confortable experience
Excellent ambience, staff, real value for money as this was less than I have paid for a hotel room in years! None though the barman could have been a bit more friendly
Quality of bar food and breakfast was excellent. Sharp rebuke from breakfast waitress when I enquired gently about delay in taking my breakfast order. The other waitress then apologised for the delay. Firdt waitress needs training in responses to guests.
Pleasant staff and good faclities bar etc. Due to noise from outside of my room (unable to sleep)it was necessary to be moved to an alternative room.This was done without delay. Price of beer?
Pleasant hotel and surroundings, good breakfasts. Check in marred by apparently disinterested male staff member who neglected to record newspaper request he'd elicited, and was not helpful re alternative dinner arrangements that were necessary.
I'd like the english breakfast menu