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The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
Worst hotel I've ever stayed at
Room was very nice and spacious. Breakfast also very good
Nothing Poor customer service
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Clean, comfortable and convenient
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
The staff were very friendly and the breakfast was first class.
Great service, stylish, interesting history
All the staff were friendly and helpful and the room was fantastic with everything we needed
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
We were made very welcome during our stay and nothing was too much trouble. -
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
Close to town centre for Christmas shopping No decaf tea in room
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
comfortable, value for money and very clean. very good location
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
Staff were good and attentive The room was very very basic and clinical not at all welcoming
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
distance from town center
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
Superb hotel, amazing rooms No
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
Perfect location to stroll into the city.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Friendly Staff, good location generaly a very nice Hotel Eat Out
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
The parking facillities/costs
Very friendly reception staff and the beds were great.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Obsidian bar and menu No parking
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Game Old Trafford No
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
excellent service, promt checking in and out and very friendly staff no
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
comfortable room & really helpfull staff
breakfast and being so close to town centre was building work so unfair to comment
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
On arrival, the check-in process was very speedy and straightforward. We found the room to be very clean but smaller than we'd expected but this didn't matter as we were only staying for one night. The buffet breakfast was very tasty and had plenty variety. The mattress and pillows were a little hard. The main issue we had though was that people in the next room complained about us being too noisy. We had returned to our room at 11.30 pm and were chatting with the TV on for half an hour - we were definitely NOT making a lot of noise with our voices and the TV volume was quite low. I would therefore suggest the rooms are inadequetely sound proofed
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
This Hotel is very shabby and in need of a complete overhaul.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
A superb building. The room had lovely furniture. We really enjoyed our stay.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Clean rooms and courteous staff
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
Friendly professional staff and very comfortable beds.
the receptionist Kirsty was excellent.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
the room was amazing the price of swimming costumes was too expensive
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
Didn't get to stay there as the event we were attending was cancelled very belatedly.
Hotel site convenience. Pleasant staff. Breakfast.
Ideal location for men and a little shopping, double beds were great.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
comfort of the rooms and been handy for the shops
Staff friendly. Radio in room was very poor.
a black tie ball was held which we attended for the price we paid breakfast wes not included
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
How pleasant and polite all the staff where N/a
I liked the hotel inside and out, very pleasant stay, and very close to the opera house I would only say the bathroom needs updating other wise perfect
Overall very comfortable and welcoming Request for fresh milk met but very slow
The bedrooms were very comfortable with good facilities. The bar area was excellent, cosy with good service. The concierge car parking was excellent and the cheapest we've ever had for a city. The hotel was a former woolen mill, so was all redbrick and beams, very stylish-also on the waters edge, very nice. The restaurant was a nightmare, very poor service, Good produce which was badly prepared. In fairness we complained and the duty manager took the whole meal off the bill, even the very nice bottle of wine. He admits they have a staffing problem and has invited us to stay again, with an evening meal included free of charge. I would stay again as it's a lovely cosy, friendly hotel.
We were met with courtesy and upgraded to a twin when we stated we didn't want a double. There should be two breakfast costs.I Only ever have cereal and still had to pay the full amount as if I was having a full breakfast.This was the only down point.
Lots of character with the building. A bit expensive. No courtesy bottled water.
As always with Marriott, the reception staff were excellent; helpful, cheerful and polite. The decor is very gloomy - I do realise that it's supposed to have a "Victorian" feel, but it's just gloomy. The bathroom in my room wasn't very clean with mould growing behind the door.
The staff at this hotel were very friendly and helpful. The double rooms had been over booked so we had a complimentary upgrade to a suite which was lovely. We were at a gig in the Old Trafford cricket ground and were able to walk back which was great as there was no chance of getting on the tram or bus. Parking at the hotel was £14, which we thought was very expensive.
very friendly and nice mini bar never filled in spite of my request on arrival
Everything - the room was spotless with a nice decor. The staff were always very friendly and helpful. Nothing was too much trouble. Would definitely go back and would recommend family and friends.
Very comfortable bed - spacious room - nice lounge bar - proximity to city centre
Excellent location No hot water in shower TV didn't work This hotel is positioned next to the Cathedral and has the potential to be lovely. However, it has been allowed to deteriorate and is looking very shabby. Not quite sure what I was paying for... I mentioned the TV and shower, but staff member was disinterested, just said 'ok' and offered no kind of compensation. Such a pity that a lovely building is being wasted. Staff in the bar were much better. Very friendly.
Staff were very friendly and accommodating. No bin in the hotel room nor was there a full length mirror.
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
very close to the china town, and the room is big, the service is really very friendly.
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
Friendly, helpful staff and comfortable rooms. Good choice of breakfast.
Very close to the Museum of Science where the conference I was attending took place.
The hotel was recommended to me by workmates as the location was close to the event I was attending My room-mate's car being broken into - not a complaint as your staff were so helpful and looked after her while waiting for the Police
Friendly staff Bar closed at 10:30 on a sunday
Conveniently located near to good restaurants and shops. The 'secure' car park wasn't so secure. Our car, along with several others got the back window smashed. It would have seemed that any estate were the rear parcel shelf was closed was targeted - bear this in mind. The lady on the reception was very helpful and tried to do her best in the circumstances.
New rooms, good gym and other facilities, conviniently close to city center, new building, good decoration could be quite noisy in the rooms overlooking the liverpool road. too many cars, pubs and people around. Was hard to get asleep
Clean and very reasonably priced - close to many attractions.
we did not like seeing members of staff very drunk in the hotel bar still in uniform radiator banging all night
Easy access to city centre, bars and restaurants. Staff helpful and friendly.
the rooms were not at the standard one would expect for the price. The walls were dirty, the curtains were all dust between the grooves when they were closed and the brown throws on the beds were stained. The telephone in the room was broken.