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The location is excellent, just opposite to the train station. Room is very small but has been designed to include all the necessary facilities. Plenty of power sockets for laptop, mobile, etc. Wifi was free, reliable and of reasonable speed. Ample provision of tea and coffee in the room. Friendly staff and a good system for luggage storage in the hotel lobby. Noise insulation isn't that good as I could hear people speaking in the other room, etc. The stool for the work desk was not suitable for me to do much work as it was tiring without a back support. Occasionally, housekeeping wasn't to the standard required as I found the same pillowcases with my hair on it, carpet was not hoovered, etc.
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
Nothing Poor customer service
Worst hotel I've ever stayed at
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
Room was very nice and spacious. Breakfast also very good
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
We were made very welcome during our stay and nothing was too much trouble. -
All the staff were friendly and helpful and the room was fantastic with everything we needed
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Clean, comfortable and convenient
The staff were very friendly and the breakfast was first class.
Great service, stylish, interesting history
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Clean rooms and courteous staff
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
the receptionist Kirsty was excellent.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
the room was amazing the price of swimming costumes was too expensive
A superb building. The room had lovely furniture. We really enjoyed our stay.
Friendly professional staff and very comfortable beds.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Luxurious room, furnishings and curtains etc.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
This is a stunning building where most of the original features have been retained. The bar and restaurant is funky and modern yet in the most incongruous Victorian environment. Room was very high ceilinged and immaculately furnished and comedy and clean. Downsides were no air con a bit cold and the place is a rabbit warren (though they do give you a map)
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
Hotel site convenience. Pleasant staff. Breakfast.
comfort of the rooms and been handy for the shops
Didn't get to stay there as the event we were attending was cancelled very belatedly.
Staff friendly. Radio in room was very poor.
Ideal location for men and a little shopping, double beds were great.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
a black tie ball was held which we attended for the price we paid breakfast wes not included
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
helpful, friendly staff, lovely rooms, attention to detail in providing extras such as real hairdryer (not the wall type), ironing board/iron in room, iMac integrated entertainment system/pc
Close to train station shops bars staff very good.Bar area very pleansent and I would say not over priced Stayed for 3 nights but on the Sunday morning room did not get made up but saying this soon as it was pointed out room service was called and room made up
closeness to station and city centre, standard of room generally had to ask for more loo roll and no ashtray even though it was a smoking room
Bright, spacious; close to train station and city centre.
The check-in staff are always friending and the breakfast is quick. The carpets in the room are progressivly getting dirtier with stains, not good! Please have them cleaned, makes me question how clean everything else is.
Good location, quiet, internet access, rooms had windows (a lot of neighbouring hotels don't!!!!). Staff were efficient and friendly. Room was clean. Nice soaps, etc. Recycled loo paper (I think). Would certainly stay here again- much better than the 2 hotels nearby that I have used before. No bottle-opener in the room, but bottles in the mini-bar mostly had caps! So you lost a sale there. A few signs at street level would have made it easier to find on foot in the dark- I walked round 2 sides of the building before identifying the entrance.
Apple iMac in room. Free WiFi connection. Booking staff flexible. Breakfast good quality but (see below). Bright modern city centre hotel. Rather characterless. Paying extra for breakfast and even more if you require anything cooked then portions very small. Asked for mushrooms and received a single mushroom.
it was close to all amenities in manchester resturant
Friendly reception staff and great location. Food and service in the Dining Room (called City Cafe) is very poor and quite expensive. I booked a late check out for 5 pm and paid £30 for it, from 12 noon housekeeping tried to get into the room 5 times and eventually got security to come up to us. Very stressful and disappointing, it was so much hassle that I left the room early and forgot some of my stuff. I go to Manchester several times a year I will not be booking into this hotel again ( I stayed in this City Inn three times since Mar 2010 the last time in November 2010).
Very good breakfast if a little expensive Persistance of housekeeping and poor grasp of the english language of same. They kept knocking to service the room when I had said it was fine.
The double tree is a nice hotel at first glance. I found the staff at the front desk were not the most welcoming but that wasn't the biggest problem. The room was comfortable for the most part and me and my companion were looking foward to a nice stay. The shower had two choices, freeze or burn. It was nearly impossible to get the shower at a normal temperature which was a huge issue. But we were only there for 2 nights so decided it would be better to give it another try than moving rooms. On our second night which was a Saturday we were awoken at 4 am by a group of drunk girls that were screaming down the hallway. I felt like I was transported to the worst spring break all inclusive. I called the reception 3 times and in all fairness they came up every time to get those stupid girls to shut up. Then their guy friends came from the party minutes later and started retaliating to help their skanky girlfriends. They were standing outside of our door yelling obscenities. I called again and eventually the noise stopped but at that point I had one more hour before having to get on a train to the airport so my entire night was ruined. While they were definitely responsive to the times I called they should have kicked these people out. What kind of reputation do you want to have? I know that on my next visit to Manchester staying at the double tree and staying at the hatters is pretty much the same. If you want to maintain an upscale reputation then be more selective about who you let stay in you hotel or at the very least have your front staff make the rules clear when these drunken idiots tumble in through the door of your hotel.
breakfast was good.convenient for the shops/shows/meals etc our room was in need of a re-vamp.it smelt fusty especiall in the lounge, this may have been the suite?. There was no dish cloth or washing up liquid. The breakfast room was too warm. I Ieft a phone charger there and rang to see if had been found but no one returned my call!.
The convenience of the location and the spaciousness of the apartment
The holiday feel from having a room that overlooked the atrium with its palm trees. It was so quiet.
The rooms were very spacious and clean, and the apartment was close to all of the main shops and bar areas.
lovely Decor in rooms bathroom was very claustophobic and not very clean
we took our in-laws with us they are in there 70s and the fact they where made up with there en-suite room made the weekend special for us we will definately be staying at the Place again.
Friendly staff and good service, clean rooms, central location
Location, Loverly rooms, everything you need, great secure car park.
Good location, right next to Picadilly Train Station. We stayed in a 2 bedroom apartment which was lovely,
The penthouse appartment was amazing value.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
Superb hotel, amazing rooms No
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
Very helpful staff, good location, nice room and good value
decor is fantastic, all the staff we encountered were absolutely lovely. This was without doubt one of the best hotel experiences I've had.
City centre location No valet parking
Stylish, & an excellent location.
Bedrooms gorgeous & food delicious. There was no explanation of the breakfast choices in the hotel room, would have also liked some DVDs available for the DVD player.
the room was extremelly comfortable and clean
Breakfast was brilliant! N/A
The staff were exceptionally helpful, very modern hotel with a batchelor pad feel to the rooms! Very convienent for Manchester city centre and shopping areas No Swimming pool in health resort
I liked the hotel room, very spacious, clean and a large bed!
Comfortable bed and pillows.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
This Hotel is very shabby and in need of a complete overhaul.
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
Pleasant helpful staff excellent customer service great Central location will be staying again
breakfast and being so close to town centre was building work so unfair to comment
comfortable room & really helpfull staff
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
On arrival, the check-in process was very speedy and straightforward. We found the room to be very clean but smaller than we'd expected but this didn't matter as we were only staying for one night. The buffet breakfast was very tasty and had plenty variety. The mattress and pillows were a little hard. The main issue we had though was that people in the next room complained about us being too noisy. We had returned to our room at 11.30 pm and were chatting with the TV on for half an hour - we were definitely NOT making a lot of noise with our voices and the TV volume was quite low. I would therefore suggest the rooms are inadequetely sound proofed
Friendly Staff, good location generaly a very nice Hotel Eat Out
Very friendly reception staff and the beds were great.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
The parking facillities/costs
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Obsidian bar and menu No parking
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Perfect location to stroll into the city.
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
very close to the china town, and the room is big, the service is really very friendly.
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
Game Old Trafford No
excellent service, promt checking in and out and very friendly staff no
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.