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Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Clean, comfortable and convenient
We were made very welcome during our stay and nothing was too much trouble. -
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
All the staff were friendly and helpful and the room was fantastic with everything we needed
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Great service, stylish, interesting history
The staff were very friendly and the breakfast was first class.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
Room was very nice and spacious. Breakfast also very good
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
Nothing Poor customer service
The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
Worst hotel I've ever stayed at
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
the receptionist Kirsty was excellent.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Friendly professional staff and very comfortable beds.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Clean rooms and courteous staff
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
A superb building. The room had lovely furniture. We really enjoyed our stay.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
the room was amazing the price of swimming costumes was too expensive
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Staff friendly. Radio in room was very poor.
Didn't get to stay there as the event we were attending was cancelled very belatedly.
Ideal location for men and a little shopping, double beds were great.
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
Hotel site convenience. Pleasant staff. Breakfast.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
comfort of the rooms and been handy for the shops
a black tie ball was held which we attended for the price we paid breakfast wes not included
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
The staff were very helpful, especially the Irish chap (can't recall his name) who assisted us with our bags on arrival. The room was very clean and the presentation was lovely. The side of the wardrobe was broken but other than that everything was perfect.
The actual rooms we stayed in were luxurious, as regards decoration comfort and the bathroon was lovely as well. The food (breakfasst) was awful!
Clean, efficient,good location Thought breakfast was a little expensive
Good clean room, good room service at reasonable prices. Nice big comfortable bed. Standard room had no bath but was set up for disabled use. Car parking away from the hotel. Long wait at busy times for the lift.
We booked the Crowne Plaza on the way down to manchester on the booking.com app, was a great price and everthing was just perfect.
Clean(always a bonus in my opinion) and modern hotel, would recommend this hotel. Staff friendly and helpful.
i really enjoyed the bedroom it was very comfartable and i liked the design of the room. it was a good price for the room. it was a little pricey for a pint 5.30 for a pint of perroni.
Modern hotel in a brilliant location. Rooms were fantastic and extremely clean.
the rooms are at a excellent standard and compare favourably with five star n/a
Clean, warm and comfortable - a good base for a couple of days visiting Manchester city centre, and the MEN arena. Only concern was that although the water was hot as it came out of the tap, it rapidly cooled in the bath, so a good soak wasn't possible. The shower was excellent. It was very cold whilst we were staying there, but the room was warm enough.
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Very friendly reception staff and the beds were great.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Perfect location to stroll into the city.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Obsidian bar and menu No parking
The parking facillities/costs
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
This Hotel is very shabby and in need of a complete overhaul.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
On arrival, the check-in process was very speedy and straightforward. We found the room to be very clean but smaller than we'd expected but this didn't matter as we were only staying for one night. The buffet breakfast was very tasty and had plenty variety. The mattress and pillows were a little hard. The main issue we had though was that people in the next room complained about us being too noisy. We had returned to our room at 11.30 pm and were chatting with the TV on for half an hour - we were definitely NOT making a lot of noise with our voices and the TV volume was quite low. I would therefore suggest the rooms are inadequetely sound proofed
breakfast and being so close to town centre was building work so unfair to comment
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
comfortable room & really helpfull staff
Pleasant helpful staff excellent customer service great Central location will be staying again
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
excellent service, promt checking in and out and very friendly staff no
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
Game Old Trafford No
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
very close to the china town, and the room is big, the service is really very friendly.
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Proximity to city centre Room was described as executive twin - did not match up to this description. State of bathroom very poor.
The location Staff attitude - damp and dated interior of bedroom - decor/repair of floor finished to very poor standard. Room was not ready at 2.30 although we were told it was (communication problem) then given a smaller room to what was paid for that was ready. Maid very rude at 10.10 in the morning, saying she wanted to clean the room - when i don't have to leave the room until 11am. This was reported to the reception who apologised and said that they would have words with the cleaner.
the central location the air conditioning control unit was not working. The room got very hot! (room 207)
The man on reception who was very polite, very patient and tried his best I did get my supposedly up-graded room changed back to the originall lower graded room which wasn't nearly as bad. The room - bath filthy (I mean it) and broken, room very very smelly and very cold with no functional heating. window overlooked filth and razor wire
The location. Ideal for Picaddily station and the airport train. Much better than airport hotels as the whole of Manchester centre is yours for the night. My favourite pubs, Marble Arch and Jolly Angler both close by. The room itself. When I entered my first thought was that the curtains were the same design as the wallpaper. Then I realised that it was wallpaper and there was no window. Practical though.
good location friendly staff
The hotel had all the facilities that a visitor to Manchester would need and I found the staff helpful and courteous and the central location is a big bonus, breakfast was excellent with a wide variety of food and in the evening I had dinner in the restaurant and the waiter was considerate and polite The hotel could do with some investment in the general decoration nothing was in a bad state of repair, just looking a little dated. In the evening I had dinner in the hotel and was I little disappointed that the one item on the menu that I wanted was not available.
central location Heating doesn't work dirty bathroom damaged tap on bathtub flush lavatory doesnt't act up
Rundown, shabby Everything
That it was close to a place that we wanted to visit
Leaving The room.
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Location, great and efficient staff. A little bit noisy - other guests knocking on the door and generally rowdy.
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
Central location Vert tatty decor, room very small for the price
Check in quick, asked for a quiet room and it was, nice comfy king size bed, room good size
went to the take that concert
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Great location Our room was quite narrow and had a strange smell, really small faults.
The hotel is a romantic venue, and is well prepared for that. The hot tub is a great idea, but does need to be cleaned. Based on the price of the hotel, breakfast should be included. It is a bit of a cheek to ask for £30 ish on top. We also felt that the bathroom soaps etc were a little lightweight.
I treated my daughter to an overnight stay for her 30th birtday, and I must say, It is hard to find a small hotel that offers style, quality and such luxurious comfort. The staff were friendly and effcient. The rooftop terrace was stunning, and I can't believe you get so much for the price.
the bathroom was amazing a real shame non guest can come for a drink in hotel bar after 11.which doesnt really work if been out for dinner
We had a great time at this hotel. The rooms were really different and unique and the bathroom in particular was fantastic! The staff were really helpful and friendly and they were very flexible with us as we had to make last minute adjustments to our booking which they did not charge us for. They were very accomodating. There was a wedding on when we were there but unlike some other reviewers we did not feel that it affected the quality of our stay or the service we received atall. We would definitely stay again.
Beautiful room, great bar and helpful staff None
The room was very original, as was the general design of the hotel The cost.............. it was a bit more than I thought it warrented
The staff we very polite & very helpful, the room was of the best quality & very clean. Not applicable.
the staff were great especially the polish guy (forgot the name).
Shopping in the centre Some of the corridors to the rooms were very small and narrow,with low ceilings, the lounge had very low ceilings whereas other areas i.e. bedrooms had high ceilings. The colours in the main hotel were dark grey walls, grey doors and grey carpet. Toiletries in room were minimal.
My husband and I were delighted with the total luxury of the hotel in general and also with the kindness of the staff, nothing was too much trouble. nothing