Miami Resorts

The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong.

Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.

The decor is elegant and it is very comfortable.

I liked everything about the hotel. It was the construction going on around the hotel that was the only negative. The are building new buildings in the area and there is infrastructure upgrades being done to the streets.

location

my credit card was charged twice and the money will be held for 2 weeks

Excellent space. Grocery store is nearby.

Room wasn't dirty but alot of 'hair' was found throughout the condo bed, kitchen etc. I was just a little uneasy finding hair in my bed. but overall was clean.

Staff was helpful. I loved the space in my room. A lot of room in the kitchen / living room area. Bed was very comfortable and rooms were clean. Did not have use for the kitchen area but if I had stayed longer would have definitely come in handy.

The area was a little further out from downtown then I expected and since I am a female travelling by myself did not feel comfortable enough to walk around late at night.

The room itself is fine but everywhere else the hotel the air flow was minimal causing it to be difficult to breathe due to cigarette smoke. Elevators were full of smoking patrons with no way for the smoke to go anywhere. Casino area was fun but very hard to breathe as I am a non smoker. Even if I was a smoker, the air system didnt seem to be able to keep up with the volume of smoke produced. They did have a non-smoking area but it is minimal and the path to get there is in through the smoking elevator and general smoking areas.

Very nice staff and clean rooms and just a stumble away from the slot machine to your room! Can't wait to go back!

I didn't win much!

It is private and comfortable although they need to take better care of certain things.

Some of the staff were far from helpful and seemed almost annoyed when being asked for something. The lady who checked us in at the front desk, Cynthia, was short, rude and far from accommodating. We are not really sure if we will stay here again.