Miami Resorts

Staff was wonderful.

Too short of a visit!

The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong.

Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.

Perfect!

Parking expensive

For a hotel right on Miami Beach, the Riu was surprisingly quiet.

The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.

Beautiful place

Expensive parking, if you staying in the hotel the parking shouldn't be so expensive

How the cleaning staff took my towel.

I liked how close the beach was to the hotel

I didn't like how when I arrived to the hotel, my boyfriend and I checked in and the room that was given to us was a double queen bedroom. On the site I booked the room from, it has the option on a double queen or single king bedroom and we weren't offered a choice. We ended up complaining to the front desk about it and they gave us a single King room.

Cioppino for dinner was overrated and overrpriced (for the quality of food served) - chocolate ice cream dessert was a big disappointment - staff was incredibly accommodating and courteous however, which compensated somewhat. breakfast buffet was great as well.

I stayed at the Ritz Carlton, Key Biscayne with my best girlfriend and it was one of our favorite weekends together thanks to the Ritz! Everything from the valet service to the gorgeous pools and landscape were perfect. Truly a five star experience and I will definitely be returning in the future.

Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out.

The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.

Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach.

I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.

Location and ocean view

Location

Service Smell of weed in our room and hallway.

Canceled reservation with one day's notice.

Relaxed pool environment

Service by staff was slow

Liked cleanliness and large rooms

I appreciated the staff upfront. The breakfast was great! The view was awesome.

Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.

Room,beds,cool a.c.

Staff,mean....casino,filthy and outdated

Old old slots. Not new games

To many kids

Very clear, convenient and spacious habitat approximately 300 m from metro station (Metromover) 10 minutes from downtown. The kitchen equipment is very good (but I am a man).

it's an appartement, you are on your own, you have all brand new applicances to cook and a supermarket at a 5 min walk. The Metromover 5 min walk aswell

Hard to find

loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible

Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.

We've stayed at several hotels and this one delivered unparalleled service. Simply, top notch. Our room was incredibly clean and housekeeping was very attentive. The pool had to have been the cleanest we've ever swam in - hands down. The front desk staff were very pleasant, polished and professional. The valet gentlemen were personable and efficient. We were so impressed with the manager and how his employees treated us as their guest. This is an all around great hotel.

The bed was too firm for our liking.

It is private and comfortable although they need to take better care of certain things.

Some of the staff were far from helpful and seemed almost annoyed when being asked for something. The lady who checked us in at the front desk, Cynthia, was short, rude and far from accommodating. We are not really sure if we will stay here again.

I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it.

Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.

Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.

The room is bigger and excelent confort.

I liked area,convenient,staff was good except one,location on beach. 1st family trip better 4 adults

Parking sux it's public metered, parked 6 blocks away was best n cheapest,bthroom needs big fixes.

Location

No ac in our room

Location is great. Easy to get to South Beach and other areas of Miami. Lots of stores within walking distance for food and necessities. Beach area is very nice. Restaurant on the pier had a Caribbean feel. Drinks are pretty expensive compared to the food!

The constant noise of spring breakers in the corridor. Even after phoning the front desk several times and spoke to the manager the next day, nothing changed but at the end I could sleep one night out of two.

I enjoyed the location away from the rush of Miami south beach but close enough to the strip to check it out.

More decor in the room. The door was difficult to open. Everyone was friendly and helpful very good value in a great location.