Miami Car Hire

Cons: Hidden insurance fee. They required liabilities to rent the car which is not included in the price. So be aware of the prices manly the liabilities that they say that credit card do not cover.

Cons: The only little tiny downside was that I found it a bit difficult to figure out at what office to book the car when we returned from our cruise at Miami Cruise Port. Booked over the internet and booked at one office but, when we arrived at the port the shuttle took us to the airport and the office there. Booked over the internet.

Cons: Lack of power in car. For a 2.0 litre it sure didnt feel like one. Felt like an economy car engine forced into a SUV. Lack of USB charging ports, when 3 people have phones and a Sat Nav, this can become frustrating on long journeys

Cons: Wish i would have gotten more info about the toll pass system. Was not to clear and ended up paying cash toll when it was not needed. So wish Enterprise would've given more info bout it.

Cons: We were third in line at the airport rental. We waited one hour to check out our car. We had requested a Tahoe or similar but got stuck with a Traverse. The key fob was missing. We had to manually unlock the car each time with the car alarm sounding off every time we used it! I also mentioned to the clerk that the inside of the car was not as clean as it should have been. We were told that the turn around was less than one hour on all of their rental cars.

Cons: Bill received did not show agreed amount Unresponsive customer support to address the higher price situation

Cons: too expensive

Cons: I really have nothing negative to say about this dropoff experience! The employees even offered to point us in the right direction when we were heading out!

Cons: Es humillante hacernos subir el equipaje y después hacerlo bajar del vehículo realmente fue denigrante optamos por otra compañía Solo por no adquirir un seguro, el cual era mas costoso de lo normal y era opcional el mismo cancelo el vehiculo

Cons: We recall an insurance option from online that was about $9.00 a day. However when on site for pick up they only had a $35.00 per day option. As a result we did not choose insurance which was a bit unsettling.

Cons: Long wait to get a car Inconvenient location Old cars Poor service on return

Cons: -Wait time to return the car was longer than the pickup time

Cons: The car was delivered with a dent on one door and I was not notified about that. Also the fuel reserve light on and in the delivered document was shown aa full of gas.

Cons: the car was old filthy the line to pick up was crazy crazy long took me 2 hours till I got my car

Cons: Car was dirty when I picked it up - windows, seats, and carpeting all filthy.

Cons: I was charged an extra hour because I did not realize they only allowed 29 min. I think that should have been mentioned when I got the car. I am accustomed to a one hour grace period. This is like a got you. In addition they do not have enough workers upon your return so you might spend 10 min waiting. I don't plan to use Budget the next time i rent a car.

Cons: Nothing. Everything about the experience was positive. Will definitely rent from them again.

Cons: Process and wait, back and forth to could tet

Cons: Service. There isn't enough employees to escort you to the car or show you were to go or answer any questions. There is one guy stationed on the pick-up level and you have to just "find" your lot number in a very confusing lot mixed with other car companies. The one poor guy was overworked. A ton of people were asking him questions and waiting for him to direct them to their cars. Bad idea and bad setup. I usually book with Enterprise or FOX but they were sold out bc of Thanksgiving. Enterprise workers escort you to the car in a crazy lot. I don't live here so I need help. DUH! Good cheap deal. There was a smoker in my first vehicle. Gross smell so I had to wait in line to harass the one employee to change the vehicle. I felt terrible. :(

Cons: Nobody at drop off, had to go up to budget counter to complete drop off.

Cons: Me gustó todo

Cons: Waiting in line half an hour. Waiting twenty minutes for a car. Waiting ten minutes for the single overworked drop off attendent. Getting charged $100 for half a tank of gas, 4x the cost at a gas station.

Cons: There were a lot of hidden fees. what was supposed to be $60 turned out to be double that amount - the insurance charged in advance is not the insurance they require you to buy at the time you are signing the papers etc. when i told the employee they should be more transparent he told me "if car rental companies were transparent, how would they make any money?"

Cons: Nothing

Cons: had to drive back to Miami to trade out car.

Cons: Absolutely nothing.

Cons: putting fragrance in vehicle is the same as car being a smoked in car

Cons: Renting a car seat is too expensive.

Cons: Got into Miami at midnight and Payless counter was CLOSED. Had to take a cab to hotel and return next morning to rent car - cost me an extra $70 in cab fares.

Cons: Reservation was made in advance but no car was available except for a pickup truck, which I didn't want. So no vehicle was rented from this company because they did not reserve a car for me.

Cons: Everything went wrong.

Cons: When getting the car, they want sell you a lot of extra option, some of them are very good (e.g. toll by plate), others depend on you (e.g. insurances, full tank). I would recommend to read the options in advance, as you might be in a hurry. We didn't find the car directly as it was on the parking side of another company and didn't follow the normal ennumeration. The people around the parking (not E-Z) were not helpful and sent us back to E-Z, but finally we've found it.

Cons: I didn't like all the hidden costs that weren't shown on the website when I booked it originally.

Cons: Not provided return receipt, due to additional charges and hold deposit at pick-up this was expected Unclear how to exit drop-off area, lack of signage, asked employee but he didn't speak clear English so I had to wander through garage until signs became clear

Cons: Total disaster! The line was ridiculous! The manager was "helping" it was such a disaster. He was more interested in texting and talking on the phone to deal with office issues than help or serve customers. Got a downgraded car when they didn't have the car I signed up for rather than an upgrade. No change in price just a crappier car! Car was not cleaned out! Lots of scrapes on car. Attendants to pick up car could not even communicate. The kind of motioned and pointed and grunted in the direction of the car. When I told them about the car being not cleaned on the inside and smelled like HEAVY smoke they shrugged and walked away. Drop off was also a joke. Beginning to end it was a totally horrible experience. WOWWW!! and not in a good way.

Cons: The car was infested with tiny biting spider/ant looking things. We drove all the way to key west trying to figure out where these bugs were coming from, and realized the whole car was infested and they were crawling on our legs and biting us. Disgusting doesn't even begin to describe our experience.

Cons: Long wait to check in and process payment. Definitely not EZ at all. Customer service was not friendly, did not acknowledge my presence. When I tried to call to have an add on to my car, I was literally put on hold for more than 45 minutes. We just needed the sun pass added to the car, we called for a second time to be put on hold for another 45 minutes. After listening to the same song on loop, we get a rude person that responds "why didn't you add it in the first place". Last gem from E-Z rental, we had to wait about 20 minutes to have car inspected. There was only one person at check out. This caused us to loose our flight. What was supposed to be a stress free anniversary trip to Miami, ended up being a nightmare. Returned home after camping out in the airport for 18 hours.

Cons: The car looked like it had been wrecked at some point. The bumper was not completely attached. The rear window had a film all over it and could not be cleaned off, therefore it was very difficult to see out of it. Also, we did not notice till later, one of the tires had extremely low tire pressure, and had to be filled with air. The tire pressures should have been checked and the window should not have been in that condition prior to someone renting it. Further, we were talked into spending $6.99 per day for coverage of tolls. Even though we explained we were only driving from Miami to Key West. After checking the Sunpass website I later found that there shouldn't even have been any tolls along that route so that was about $40 wasted!

Cons: Service to pick me up 5 miles away from the location. I would have saved money spent on uber.

Cons: I will not use again.They are still holding some provisional charges on my credit card to be released within 10 business days. Check in slow and unprofessional.

Cons: Everything...ladies behind the counter completedly ignored us for like 10 minutes, no regard for people's time, and did not have clean cars despite the reservation. Hidden fees. DO NOT use, please

Cons: Not good service And they didn't try to help or anything

Cons: Car was not ready. Could not change the pick up time.

Cons: The pick up, drop off service was terrible and the staff was rude. The place was not professional or set up to handle more than 2 people renting cars at once.

Cons: If I could give zero I would. I called 2 weeks in advance to make sure everything would be easy when I got to the airport to pick up my car, except ALL of the info I was given was incorrect. I was told to call for a shuttle. When I did so I was told that I had to be in a different area to get the shuttle. By the time I made it there I was a few minutes past the hour deadline and my reservation was cancelled, even though I had called within the hour originally! The service was atrocious. I ended up renting from a different company at the airport. Found out later they charged me $50 for cancelling my reservation. I called the corporate line to register my complaint but was told I'd have to send an email. Clearly they do not care about their rating. If I had the time I would tweet, start a blog, scream repeatedly into the void of the internet that no one under any circumstances should ever use this company. But I'm busy. Just stay away from them for your own good. It's even soured how I feel toward Kayak.

Cons: Pretty disappointed with the add-ons when we picked up the car. I fell for the ad of $17/day. Should have known that was too good to be true! My estimated $85 rate ballooned to $250!! The location was miserable! The transport van brought us to a remote location intermingled among marinas and car shops; we knew locating them at return time would be a hassle, and it was that and more! The detour led us on a wild goose chase. Took us 45 minutes longer than expected to locate them (no gps in car), and to ensure we wouldn't miss our flight, we paid for a cab to get us to the airport rather than wait for their van. Never again...Avoid avoid avoid this one!

Cons: Facility off airport, difficult to get to. Pushy sales regarding insurance. 3/4 tank of fuel on pick up.

Cons: The pressure to buy insurance and the hidden fees! they slip them in the small print without telling you up front! Chargers fees for everything.  $25 fee for $1 toll.  Stay away. The car seats were dirty .We had difficulties getting in touch with anyone at Advantage to deal with it. Pay a little more and choose another rental car company. The WORST EVER!!!!

Cons: Since my plane was delayed 2 hrs, I was there 2 hrs later to pick up the car which I rent earlier with paying insurance. When I got there, they said they didn't have any cars left and I couldn't rent since I came late. They didn't even check it up and just rent the car to other people that I already booked. I was in panic. I asked about insurance and they said they were not involved in the car insurance that I paid through Kayak and they said I had to figure out things by myself or ask other car rental place. I will never use this place and NOT recommend!!

Cons: The car was filthy inside, had a leaking front tire but there was no spare tire, jack or tire iron so i had to put air every day. The care was delivered with front spoiler damaged from previous rental

Cons: La gasolinera shell que esta cerca del rental car vende la gasolina muy cara!!!!

Cons: The van was dirty and smell bad inside the windshield wipers where bad and felt unsafe to drive when raining at night

Cons: Drop off was unorganized. Staff was not friendly

Cons: This company has filed a claim against me for an accident that did not occur. I have never had such an experience in all of the years that my company has been utilizing rental cars. Clearly this company employs unscrupulous people. I will never utilize this company again, nor will any of the organizations with which I am affiliated. Legal action is being taken. Avoid Advantage Rental Car at all costs.

Cons: Fairly long wait to initially do paperwork and have car ready

Cons: The line was extremely long even with 3 people working the counter. The time it took me to get a car and drive away was the same as my flight time from Atlanta to Miami. If the line would have been any longer, I would have paid twice the price and went next door to Budget. In addition, one of the sales clerks told me that the Sunpass included the price of the tolls. I knew that this was not correct, so I asked again just to see what he would say and he reiterated the same message.

Cons: Car smelled bad and had bugs inside. Also driver side window did not work.

Cons: Car was a bit dirty outside and inside.

Cons: I came twenty minutes after getting the quote, the quote wasn't in the system yet and the woman rep told me to wait 20 minutes or pay $375 more than what I was quotes, I patiently waited twenty minutes but the price was more because she said she had to charge me for a week when it was only 5.5 days that I required the car and I'd already gotten the lower quote which she then said was in the system. She told me I absolutely needed a $52 sunpass even when I said I was staying not near Miami. She lied and told me I absolutely required insurance addition and was angry when I already paid extra for Amex primary insurane on vehicle, she said that wasn't good and I needed theirs. She was furious when I said I didn't want Dollar to refill gas and that I would and said I would pay a lot more doing it that way. As mentioned she absolutely did not honor the quote I got through Kayak even though I was there at the time for which the quote was relevant. The base rate was more as was the tax. When I went to pick up compact car, the guy in the garage said they only had minivans or a huge chevy SUV but I hate driving a big car (for gas mileage and also I just feel more comfortable in small car which is why I booked the small time. He said I'd have to wait another hour or so for a smaller car so we waited. It was more like 40 minutes but still, why didn't she tell me there were no cpmpact cars (btw, there were mid-size cars available and not luxury but he wouldn't let me take one of those, only a minivan or huge Chevy SUV). He insisted minivans get great fuel economy. The whole thing was absurd, I wound up spending so much more than my original quote and waiting about an hour and half at desk (for un-honored quote to come in and then to wait for a small car) from time I got to Dollar. The car drove fine but in daylight it had chips and scratches everywhere, not a problem but just FYI. The worst rental experience by far that I have ever had. Back to Enterprise or any other company really. They knew they had me by the balls because it was nearly midnight and I was exhausted. She seemed so nice originally but then turned into a really evil and pushy person when we spoke about the rate.

Cons: online booking WAS $249 got to the counter at Miami international airport and "paulette" gave me the $663......!!!!! walked away and got $359 from National..... never trust dollar rent a car

Cons: Was not clean. Charged an extra $10 for a "different drop off" location when in fact I booked the same location in Kayak, and confirmed with the staff before getting the vehicle that there would be no charge.

Cons: La fila para rentar el carro

Cons: Had to wait a long time in line at the counter to pick up the car even though there were just 3 ahead of me. There were a lack of workers at the counter but I imagine that it was because of the early hour.

Cons: Sloooooooow Ended up paying much more, between insurance and Sunpass

Cons: There was confusion when you walk into the parking garage. I didn't know where I was supposed to go.

Cons: Had to wait in line for over an hour for pickup.

Cons: Car had a bit of a smoky smell when I first picked it up, but it aired out in a couple hours. Not a big deal.

Cons: ALL WAS PERFECT...JUST EXPENSIVE.

Cons: When I went to the designated spot to pick up my car, it was not the car I had rented and I did not notice it until I was at the exit gate. The car was the correct color and make (Mazda) but not the correct model. However, the client service agent quickly resolved my issue and I left in the car I was already packed into. Great solution. She did not make me unpack my car and find another car in another aisle. Unfortunately, this change did result in some communication problem when I dropped the car off at FT Myers. The car would not scan in. Don't know if it is related or not, but either way that was a small delay. The agent there was very nice though and did another work around so that I would not be delayed for my departure.

Cons: The service specialist upgraded my vehicle from Full Size SUV to Premium SUV, but ended up giving me a Ford Expedition.

Cons: Poor luggage space. It's really a two person car. That's not what I rented, but it was "all they had" when I went to pick it up.

Cons: Nothing

Cons: Signage going back to the return area within the building was poor.

Cons: That they give me a rental which check engine light was on and the brakes was slipping. The rental company was located 45 min away from my hotel so it was a big inconvience to return it.

Cons: Car needed oil change and had to wait 3 hours to get car. Rented a med size SUV and even though there were other SUV on lot, manager wouldn't give us another because claimed it was another class level. Horrific manager. I tried to file complaints, they said would call back but the company never did. DO NOT RENT WITH HERTZ!!

Cons: I did both like dealing with a virtual agent for pickup. I also did not appreciate that I had to say no to the upsell or I would have been charged and placed in a larger vechicle; and why $40/day for insurance? That seems steep.

Cons: I had to buy the third party liability insurance at the counter. Wish I could do that online.

Cons: easy drop off.

Cons: From the moment I checked in, our clerk, Irma, seemed perturbed that I had disturbed her ( at 5:30 am) as she was doing some personal calculations. She could not find my reservation and failed to be helpful or nice. The car had bad scratches on bumper, and when I advised the checkout person, he refused to walk around car, no other cars were waiting, so I had to get out of car and do it. Value, terrible. It cost me more than one dollar a mile for a four hour rental. And I am a hertz gold member.

Cons: Price was more than double the quoted price per day from kayak. We had to cancel and hired a minivan from Budget at half the price. Staff at Budget was friendly and competent unlike the Hertz lack of trained people.

Cons: I booked a convertible from Miami International Airport to Key West. When I showed up at the Hertz counter I was told my car was to be picked up at a different location in Miami, I showed Hertz my email confirmation detailing the pick up at MIA with the address of the MIA rental center and they refused to honor the reservation, the manager refused to come out and speak with me. I was then told they had no convertibles and while I was discussing this my girlfriend booked a convertible from Hertz on her phone and went to the counter and of course they had one. When I said we would take that car which was what I booked and requested them to honor the Kayak price on my confirmation email (which was $50 less) they refused. It was embarrassing how poor the customer service was. I would never use Kayak or Hertz again.

Cons: Prices are over priced

Cons: Miami airport

Cons: Somewhat of an unknown, but proved to be very good.

Cons: It was hard to figure out where to catch the shuttle to the rental car lot. And the van seemed to take longer than expected. The most disappointing part was we wanted to rent a convertible. The site includes a picture of a Mustand convertible but says below it (or something similar). I do not consider a VW Bettle Convertible to be "similar" to a Mustang! When we asked for a different make/model convertible we were told that's the only brand of convertible they carry. Talk about bait and switch!

Cons: I reserved a concert able vehicle months in advance and was told, "yeah we have a hard time actually getting those" when I arrived. Turns out, they never actually had convertibles and said that they did as a tactic to draw you towards there business. There location is also offsite from the airport, which only added to the difficulty. The gentlemen (I use this term loosely) then attempted to give me a budget vehicle and suggested that because of my inconvienance, I could return the vehicle with a half tank of gas. This "deal" would have saved me 14$ (7 gallons of gas). The gentlemen working the front desk became argumentative and rude when I brought there details to his attention. He also thought that spending 300$ plus dollars on a budget rental car for four days was a good deal. I never write reviews, but this expierence was so terrible that I caution anyone who is thinking of using Ace. The front desk was argumentative and completely rude, which is why I reshuttled back to the airport and rented through Alamo. Ace needs a refresher course in business ethics 101.

Cons: Hidden fees. I paid double what my reservation stated not counting the extra miles. If I have obligatory extra fees determined by the state, you should list this in my reservation so your customers don't get surprised. That is false advertising plain and simple!

Cons: When I dropped off the rental. I forgot my house and car keys as well as a hat in there. When I called to try and get it back. The person I spoke to said that all the cars in the lot were rented out that morning. I went over to see If it was true and the car I rented was right in the lot with my belongings. When I went inside to try and get my stuff they said there was nothing in the car even though I literally saw it my self. Those people are lazy and liars. I didn't appreciate that at all!

Cons: So I had no clue my license was expired. I moved and even though I did a change of address I never received the notification. They were unable to give me the car. I need a refund.

Cons: Limited mileage for residents+ insurance wasn't included

Cons: Hidden fees everywhere