Miami Car Hire

Cons: The only little tiny downside was that I found it a bit difficult to figure out at what office to book the car when we returned from our cruise at Miami Cruise Port. Booked over the internet and booked at one office but, when we arrived at the port the shuttle took us to the airport and the office there. Booked over the internet.

Cons: Lack of power in car. For a 2.0 litre it sure didnt feel like one. Felt like an economy car engine forced into a SUV. Lack of USB charging ports, when 3 people have phones and a Sat Nav, this can become frustrating on long journeys

Cons: Thet i nedef to fix puncture by my self end tp pay for it

Cons: The fact that the corporate office was overbooking during the holiday season when everyone has plans. This is absolutely unacceptable to the customer and is unfair to the poor staff who ends up paying and putting up with the disgruntled customers.

Cons: There were only 2 people at the counter and almost 50 people in line.We had to wait almost 45 minutes in line before getting to the counter. This resulted in getting us late to our destination.

Cons: Pick up in Miami took a while. I allowed them not to clean the car in order to cut down the wait time. The car was in good condition except for something nasty on the seat belt that got on my girlfriends shirt.

Cons: What I really needed was a car/SUV/van for 6 people and 5 bags, what they had was a 15 passenger van. I had to put the bags in the last two rows of seats, but it worked. Because of the size I had to add commercial insurance. My family complained that van smelled bad, but I thought it seemed typical for a passenger van with cloth seats. No "new car" smell like you might get in regular car rentals.

Cons: The car had clearly not been cleaned before being turned over to me. Not a big deal... I mean it was still cleaner than my car has been in five years, but it was weird to get a dirty rental.

Cons: They are not smart enough to to know that if heavily booked at the airport location to transfer cars from their remote locations to cover that demand. They could have rented at least 15-20 more cars. bad management.

Cons: Long wait to get a car Inconvenient location Old cars Poor service on return

Cons: -Wait time to return the car was longer than the pickup time

Cons: They charged me twice for the rental

Cons: The hassle and inconvenience of the waiting lines, cleanliness of the car itself (smoked in car!!).

Cons: I rent ford mustang from miami airport traveling direct to orlando on my way found tire pressure drop down till 13 on midnight its very bad to you give the car to costomor without checking the tires and safety later on call them they dont have any road assistance i go my self to car repair shop to fix the tire flat found the tire in bad condition call them FOX they ask me you have to go to airport branch and repkace the car my self

Cons: Pick up took Forever!!! They were so slow we were in line for over an hour!! Also they are not located in the airport like the other car rentals so we waited for a shuttle for 45 minutes.

Cons: The cars I could see from a distance as I left 2 hours after arriving at the FOX rental car office, on an Uber (the shuttle driver was on a much deserved break) were clean and looked very comfortable. I am a frequent Fox Rental customer. The chance to rewrite this review when FOX has time to respond.

Cons: Everything to include rude employees and disgustingly dirty cars.

Cons: The car was delivered with a dent on one door and I was not notified about that. Also the fuel reserve light on and in the delivered document was shown aa full of gas.

Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.

Cons: nothing -- all good

Cons: Car was beat up with significant damage to rear bumper. Had to upgrade to avoid taking a VW Beetle which is smaller than Ford Focus type car I reserved. Bad attitude from agent in Miami. Drop off agent was ok

Cons: I was charged an extra hour because I did not realize they only allowed 29 min. I think that should have been mentioned when I got the car. I am accustomed to a one hour grace period. This is like a got you. In addition they do not have enough workers upon your return so you might spend 10 min waiting. I don't plan to use Budget the next time i rent a car.

Cons: Nothing. Everything about the experience was positive. Will definitely rent from them again.

Cons: Process and wait, back and forth to could tet

Cons: Service. There isn't enough employees to escort you to the car or show you were to go or answer any questions. There is one guy stationed on the pick-up level and you have to just "find" your lot number in a very confusing lot mixed with other car companies. The one poor guy was overworked. A ton of people were asking him questions and waiting for him to direct them to their cars. Bad idea and bad setup. I usually book with Enterprise or FOX but they were sold out bc of Thanksgiving. Enterprise workers escort you to the car in a crazy lot. I don't live here so I need help. DUH! Good cheap deal. There was a smoker in my first vehicle. Gross smell so I had to wait in line to harass the one employee to change the vehicle. I felt terrible. :(

Cons: They put a very attractive price but didn't mention that you had to pick up.the car at miami downtown vs airport. Ridiculous

Cons: That they give me a rental which check engine light was on and the brakes was slipping. The rental company was located 45 min away from my hotel so it was a big inconvience to return it.

Cons: Car needed oil change and had to wait 3 hours to get car. Rented a med size SUV and even though there were other SUV on lot, manager wouldn't give us another because claimed it was another class level. Horrific manager. I tried to file complaints, they said would call back but the company never did. DO NOT RENT WITH HERTZ!!

Cons: I waited to be assited even thou i had a reservation for a determinated time

Cons: Front desk not help at all.horrible service

Cons: Ordered vehicle for 24 hours for Miami Airport. At the airport I was advised rental was offsite - 17 miles, one hour and $69 taxi ride away! At offsite location no cars were available. To be able to return vehicle to the airport, and avoid returning to the offsite location, with another extra 2 hours of travel and another $69 taxi ride, I had to create a new reservation which cost $107.03. By this time it was too late to cancel the original reservation, which was PrePaid! I ended up paying the original prepaid reservation of $22.20, a taxi of $69, and the new reservation - total $200 for something that should have cost under $30.

Cons: Hate it

Cons: I was told there would be no more charges when I booked it then at airport when I picked up car $80.00 plus was charged to me but never told at the desk. The gentleman who waited on me was not helpful but interested in everything else around him but my transaction.

Cons: ACE rent a car has a limit 150/day mileage, a falls advertisement They charge $10/day for additional driver They do not give the final invoice you need to check credit card statement and you cannot attached expense bill to my company All in all scam company with bad taste, never again will rent from them.

Cons: Too many charges. Won't be using again

Cons: The price on Kayak was 59$, at the end the renting price including all things that they say you can not say no was 164$. When I get back the car they asked me money for a scratch. Lucky me I had taken a picture at the beginning or they would have asked for that money too.

Cons: The pickup took about 2 hours

Cons: Complete scam! They advertise a low price and then OBLIGE you to add triple the cost to your rental for things that are not necessary at other agencies. For example, we included insurance to our reservation and once we arrived, they tried conning us into another insurance on top of that, saying "without it, they could not rent is the car". When we went to get a quote from another car rental service (called ALAMO,which we saw online was a bit more pricey), they ended up offering us a much more economical price in the end than Ace. And they only required us to pay one insurance. ACE is a total SCAM!

Cons: I had to pay double from somewhere else getting a rental that day.

Cons: By far the worse place ever.. Left stranded in Miami no pickup.. Taxi fare not reimbursed. Rude rude people.. So many hidden costs. I was sick when I heard this and to top it all got sent an additional bill for toll that they forgot I guess no way.. Take it out of my taxi fare.. Never again.. I have really had all car retal companies really but I really never experienced this.. Make sure to check for the hidden costs I went fro 460 dollar to 670 Bummer as had not expected this..

Cons: Miami airport

Cons: I came twenty minutes after getting the quote, the quote wasn't in the system yet and the woman rep told me to wait 20 minutes or pay $375 more than what I was quotes, I patiently waited twenty minutes but the price was more because she said she had to charge me for a week when it was only 5.5 days that I required the car and I'd already gotten the lower quote which she then said was in the system. She told me I absolutely needed a $52 sunpass even when I said I was staying not near Miami. She lied and told me I absolutely required insurance addition and was angry when I already paid extra for Amex primary insurane on vehicle, she said that wasn't good and I needed theirs. She was furious when I said I didn't want Dollar to refill gas and that I would and said I would pay a lot more doing it that way. As mentioned she absolutely did not honor the quote I got through Kayak even though I was there at the time for which the quote was relevant. The base rate was more as was the tax. When I went to pick up compact car, the guy in the garage said they only had minivans or a huge chevy SUV but I hate driving a big car (for gas mileage and also I just feel more comfortable in small car which is why I booked the small time. He said I'd have to wait another hour or so for a smaller car so we waited. It was more like 40 minutes but still, why didn't she tell me there were no cpmpact cars (btw, there were mid-size cars available and not luxury but he wouldn't let me take one of those, only a minivan or huge Chevy SUV). He insisted minivans get great fuel economy. The whole thing was absurd, I wound up spending so much more than my original quote and waiting about an hour and half at desk (for un-honored quote to come in and then to wait for a small car) from time I got to Dollar. The car drove fine but in daylight it had chips and scratches everywhere, not a problem but just FYI. The worst rental experience by far that I have ever had. Back to Enterprise or any other company really. They knew they had me by the balls because it was nearly midnight and I was exhausted. She seemed so nice originally but then turned into a really evil and pushy person when we spoke about the rate.

Cons: Car was a bit dirty outside and inside.

Cons: online booking WAS $249 got to the counter at Miami international airport and "paulette" gave me the $663......!!!!! walked away and got $359 from National..... never trust dollar rent a car

Cons: Pick up was hard since they did not understand the process. The page said our overall rate included toll pass and we paid extra for that since ir was not included, however, at the end it was good!

Cons: those scary red spike strips scare my wife! ha ha

Cons: Pick up and drop off were rediculously slow and understaffed. Waiting 30 minutes to get car after getting paperwork. Understaffed at return- also waited 30 minutes to check in with car.

Cons: Everything

Cons: AC was not cooling. When you rent online you see one price, when you come you have to pay more. In a car they don't put any navigator holder. It is difficult to hold your navigator in one hand and driving a car at the same time. No chargers for mobile phones.

Cons: Was not clean. Charged an extra $10 for a "different drop off" location when in fact I booked the same location in Kayak, and confirmed with the staff before getting the vehicle that there would be no charge.

Cons: La fila para rentar el carro

Cons: There were a lot of hidden fees. what was supposed to be $60 turned out to be double that amount - the insurance charged in advance is not the insurance they require you to buy at the time you are signing the papers etc. when i told the employee they should be more transparent he told me "if car rental companies were transparent, how would they make any money?"

Cons: Nothing

Cons: had to drive back to Miami to trade out car.

Cons: Expensive insurance

Cons: The guy on the pickup counter told me that if i get third party insurance and some one else hits me I would have to bear the entire cost. I think he did that to sell me an upscale insurance.

Cons: Absolutely nothing.

Cons: putting fragrance in vehicle is the same as car being a smoked in car

Cons: Renting a car seat is too expensive.

Cons: Got into Miami at midnight and Payless counter was CLOSED. Had to take a cab to hotel and return next morning to rent car - cost me an extra $70 in cab fares.

Cons: When getting the car, they want sell you a lot of extra option, some of them are very good (e.g. toll by plate), others depend on you (e.g. insurances, full tank). I would recommend to read the options in advance, as you might be in a hurry. We didn't find the car directly as it was on the parking side of another company and didn't follow the normal ennumeration. The people around the parking (not E-Z) were not helpful and sent us back to E-Z, but finally we've found it.

Cons: I didn't like all the hidden costs that weren't shown on the website when I booked it originally.

Cons: Not provided return receipt, due to additional charges and hold deposit at pick-up this was expected Unclear how to exit drop-off area, lack of signage, asked employee but he didn't speak clear English so I had to wander through garage until signs became clear

Cons: They don`t have car I have had reserved and don`t give me any other, very disappointed.

Cons: price was almost doubled vs initially booked

Cons: Could not rent the car at pick up due to insurance request for rental, could not get the insurance of EZ rental car because floridian resident.....?.! Had to call my insurance company in emergency to solve this issue. Big delays to pick up the car. Very stressful. No help from EZ rental car agent but only adding more stress to this situation... Very disappointing...

Cons: Rental costs of Sunpass roadway toll device were not clear at first. Upon clarification though, the device rental was easily removed from the contract at pickup. Slight damage on car observed at pickup was not already noted, but when I reported it before taking possession of the car, the damage was easily documented.

Cons: Total disaster! The line was ridiculous! The manager was "helping" it was such a disaster. He was more interested in texting and talking on the phone to deal with office issues than help or serve customers. Got a downgraded car when they didn't have the car I signed up for rather than an upgrade. No change in price just a crappier car! Car was not cleaned out! Lots of scrapes on car. Attendants to pick up car could not even communicate. The kind of motioned and pointed and grunted in the direction of the car. When I told them about the car being not cleaned on the inside and smelled like HEAVY smoke they shrugged and walked away. Drop off was also a joke. Beginning to end it was a totally horrible experience. WOWWW!! and not in a good way.

Cons: The car was infested with tiny biting spider/ant looking things. We drove all the way to key west trying to figure out where these bugs were coming from, and realized the whole car was infested and they were crawling on our legs and biting us. Disgusting doesn't even begin to describe our experience.

Cons: First, I arrived to the garage to return on time but had to wait five minutes for the agent to get to me. Ultimately he ended up registering me one minute after my return time leading to an entire hour surcharge. That's (a) not my fault and (b) ridiculous that there's no five minute grace period to account for their time to service. Second, I was told "Miami Port" was the airport by the rental agent even when I asked if he was sure that it was "the airport" and not "Port of Miami." He said yes, and that it's just weird that they say it like that. When I arrived I was charged a different rate than what had originally been quoted to me in the reservation.

Cons: No car and abhorrent customer service

Cons: When I arrived to pick-up my car that morning, there were no cars available at the pick-up location. When I asked the attendant when some would be arriving she made a two minute phone call. She said that none were scheduled to come in that day and I would need to go to the airport to pick-up a car. This was not an option since I did not have a car, nor the time go the 20+ miles to the airport during rush hour to get a car.

Cons: Absolutely horrible. They didn't have a car for me even if bought I had a reservation. Made me go to the airport. Then wanted me to pay 350 for a Camry.

Cons: Outgoing rental agency was slow and disorganized. Vehicle exterior was dirty and it only had 1/4 tank of fuel so I had to stop for fuel shortly after getting the car

Cons: The employee arrived late, after the opening hour. We can't dropoff outside business hours ans there is no free parking on Miami beach, so we had to pay USD$19 for the parkijng (1 night) to bring back the car the morning after... Which makes the overall rental price much higher than expected.

Cons: Completely deceived regarding price of rental car. At original online checkout, I was told I would be billed a total around $90. When I turned in the car, with a full tank of gas, no damage, no penalties, I was charged over $180. Will not rent with this company again.

Cons: The sunpass charge is for every day you rent the car no one explain that to me but everything else was good

Cons: When we got to the airport we waited for almost two hours! There was NO organization, instructions or directions. We had spent the last 6 hours traveling and didn't expect to wait so long. We called the day before our rental was due back to possibly drop it off early since our flight was so early and I was terrified that it would be hard to bring he car back. They said sure you can, for an additional 80.00!

Cons: Refused to rent to me because of debit card and it being a local one way rental.

Cons: The pressure to buy insurance and the hidden fees! they slip them in the small print without telling you up front! Chargers fees for everything.  $25 fee for $1 toll.  Stay away. The car seats were dirty .We had difficulties getting in touch with anyone at Advantage to deal with it. Pay a little more and choose another rental car company. The WORST EVER!!!!

Cons: Since my plane was delayed 2 hrs, I was there 2 hrs later to pick up the car which I rent earlier with paying insurance. When I got there, they said they didn't have any cars left and I couldn't rent since I came late. They didn't even check it up and just rent the car to other people that I already booked. I was in panic. I asked about insurance and they said they were not involved in the car insurance that I paid through Kayak and they said I had to figure out things by myself or ask other car rental place. I will never use this place and NOT recommend!!

Cons: The car was filthy inside, had a leaking front tire but there was no spare tire, jack or tire iron so i had to put air every day. The care was delivered with front spoiler damaged from previous rental

Cons: If you don't purchase the insurance they give you a hard time. The car (a compact not economy) was super basic, NOT central locking, pwr. windows, etc.

Cons: I had to wait 30 min at the counter to confirm availability of the car reserved + another 20 min waiting on the car detail

Cons: The guy approach on desk, pick up car without light and brightness so you cannot see the car outside. Car coming wet so you cannot see the surface. For a stranger, maybe teach people a small English instead Spanish.

Cons: La gasolinera shell que esta cerca del rental car vende la gasolina muy cara!!!!

Cons: The van was dirty and smell bad inside the windshield wipers where bad and felt unsafe to drive when raining at night

Cons: Drop off was unorganized. Staff was not friendly

Cons: I will not use again.They are still holding some provisional charges on my credit card to be released within 10 business days. Check in slow and unprofessional.

Cons: Everything...ladies behind the counter completedly ignored us for like 10 minutes, no regard for people's time, and did not have clean cars despite the reservation. Hidden fees. DO NOT use, please

Cons: Not good service And they didn't try to help or anything

Cons: Car was not ready. Could not change the pick up time.

Cons: The pick up, drop off service was terrible and the staff was rude. The place was not professional or set up to handle more than 2 people renting cars at once.

Cons: If I could give zero I would. I called 2 weeks in advance to make sure everything would be easy when I got to the airport to pick up my car, except ALL of the info I was given was incorrect. I was told to call for a shuttle. When I did so I was told that I had to be in a different area to get the shuttle. By the time I made it there I was a few minutes past the hour deadline and my reservation was cancelled, even though I had called within the hour originally! The service was atrocious. I ended up renting from a different company at the airport. Found out later they charged me $50 for cancelling my reservation. I called the corporate line to register my complaint but was told I'd have to send an email. Clearly they do not care about their rating. If I had the time I would tweet, start a blog, scream repeatedly into the void of the internet that no one under any circumstances should ever use this company. But I'm busy. Just stay away from them for your own good. It's even soured how I feel toward Kayak.

Cons: Pretty disappointed with the add-ons when we picked up the car. I fell for the ad of $17/day. Should have known that was too good to be true! My estimated $85 rate ballooned to $250!! The location was miserable! The transport van brought us to a remote location intermingled among marinas and car shops; we knew locating them at return time would be a hassle, and it was that and more! The detour led us on a wild goose chase. Took us 45 minutes longer than expected to locate them (no gps in car), and to ensure we wouldn't miss our flight, we paid for a cab to get us to the airport rather than wait for their van. Never again...Avoid avoid avoid this one!

Cons: Facility off airport, difficult to get to. Pushy sales regarding insurance. 3/4 tank of fuel on pick up.