6.0 Good23 May 2022
Like- The car was ready to go and the staff was very polite and helpful. Could have been better- The car was not clean on the inside. Very old vehicle, nearly 70k miles. At least one tire was out of balance causing a shake at normal highway speed. This was annoying to deal with on our 180 mile trip. Also, the alignment was bad, the car pulled aggressively to the right. All in all, the price paid for this rental was a bad value.
2.0 Mediocre22 May 2022
I will never use Kayak to rent a car. I requested that I get the car in Miami so that I could drive it down to Key West and drop it off at the location in Key West. Unfortunately the reservation did not reflect that when it was sent over to Hertz.
10.0 Excellent22 May 2022
Agent most helpful!! And accomp. Usually don’t like upsell but would have appreciated an offfer on a toll road transponder
6.0 Good13 May 2022
Pick up Miami: The pick up was convenient at the hotel though when trying to call to let them know I would be late, the number said they were closed. Come to find out there is no phone at that location. The car was ready for us when we arrived. The person who escorted us to the car and would "explain everything" walked part way into the garage and pointed to our vehicle and said "there it is" and went back into the hotel. The car smelled of cleaner but was not extremely clean, the inside of the windshield was streaked and made it difficult to see when driving into the sun. Drop off Orlando: The address took us to a hotel, sign directing us somewhere else, the signage was a little vague and there were no instructions of how to complete the transaction, when asked, an employee told us to just leave the keys and go. This was the first time renting in many years an it was a little stressful with not direction. Overall: we were satisfied with the rental and will look to Hertz again in the future, now that we know the process.
10.0 Excellent9 May 2022
I highly recommend using the mobile check in with the app. Skip waiting at the counter. It's quicker and easy.
2.0 Mediocre9 May 2022
Wrong address was given by Kayak. When we arrived at pickup locations - no Hartz was there.
4.0 Okay7 May 2022
Car class was not appropriate for what I booked and paid for
2.0 Mediocre25 Apr 2022
Very bad experience I’m not going to use you guys anymore
2.0 Mediocre21 Apr 2022
I ordered a Hertz car rental in Miami from the Miami airport on Kayak. I was traveling with my 13 year old son, ordered Hertz, as thought it was a higher end company so things would be better, easier, safer, etc. This was my first time traveling with just my son. We arrived in Miami and made are way to the car rental location (which takes a while in Miami as you need to take shuttle). The staff at the Hertz counter told me my car was to be picked up in downtown Miami. I told them I would not have requested that, as I selected Miami airport, since we flew in to the airport... to my shock, because I booked through Kayak they said it was my fault and they were not willing to do anything to help me out, other than point me in the direction of the taxi cabs outside. They said Kayak may have pulled up all Miami locations, and I should have noticed that the address was not the airport (I entered Miami Airport in my search, so when the option for my car came up of course I assumed that was the address of the rental center at the airport. In the end, they refused to do anything to help me (they wouldn't give me a car from airport, wouldn't give me a cab voucher, no discount for my trouble, and no ability to switch drop off on return trip. The woman said, "why would we offer anything like that, we didn't do anything wrong." Nice service Hertz... so our only option was to take a cab to the downtown Miami location (20 minutes away in the opposite direction of our final destination 2 hours away...) Since they were not able to let me return the car at the airport, my son and I had to drive to downtown Miami at the end of our trip (out of the way) and then take an Uber back to the airport. The downtown Miami location also did not have a sign outside (just a very small small sign you could only see from one direction and it had graffiti on it, this resulted in us having to drive around the traffic congested downtown area 3 times until finally spotting it.) The entire experience was awful from a Hertz customer service experience (though it should be noted the folks in downtown Miami office were nice. The supervisor at the Hertz counter in Miami (I didn't get her name) was terrible. She was defensive, unhelpful, and rude to us. Additionally, it cost me $70 more for cabs to get back and forth from downtown, created a lot of stress, and took time away from our vacation. Kayak should not present locations different from what you put in the search (or they should be much more clearly labeled that it's NOT what I selected.) And Hertz should have attempted to help us. Because I booked through Kayak and prepaid, they said I was not their customer.
6.0 Good19 Apr 2022
In Miami Hertz guy didn't teach me the car, he offered me one assurance with arguments about money return if nothing happens to the car, but in Orlando when I asked about this the guy told me that this was a lie, too bad this about Hertz.