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The room was spacious, had a four poster bed and was very comfortable. Breakfast was excellent. The bathroom was tiny compared to the large bedroom and was rather tired and dated. Dinner was very average and the restaurant and bar areas had zero atmosphere. 1980's music playing at such a low volume it was pointless. Staff, whilst polite, didn't seem very customer oriented. I was made to wait ages to check in and then again when trying to order drinks even though I was the only one at the bar
the inclusive rate for breakfast was very good value for money
Very good restuarant
The peace and comfort The bathrooms could be improved. They functioned fine but looked a bit tired and need of new tiling
I found the staff really friendly and helpful and ate in the hotel restaurant each night, although relatively empty I found the food to be of an exceptional standard. I would recommend this hotel for a short stay.
Food was excellent
Good location, nice old building Poor room facilities - no bathroom mirror, no bedside light, pathetic shower. Breakfast started too late for, and overall the hotel was expensive for what was available
Convenient location. Good value. Nice Rooms. Occasionally noisy guest in above or nearby rooms. Not a major problem though.
The room was very cosy, the food was excellent and the staff were efficient and helpful. Single room was a little small would have liked a bath rather than a shower
Friendliness and attentiveness of staff
Quiet, Neat Presentation, Rural location(small village, very helpful staff, very good local dinner and breakfast menu, overallo good value for money
Excellent food, very clean and friendly staff
The room was clean and fresh, food excellent, very pleasant staff both friendly and welcoming. Enjoyed a meal in the lounge bar in the evening. Nothing
The quality and cleanliness of the bedroom. Service and pleasantness of staff at breakfast.
Nice clean room, and good food and service in the bar Limited Breakfast period ie 7:45 - 9 at the weekends! And few staff available to service breakfast. We had to go looking for someone to serve us
Rooms really cosy. Bar staff pleasant and food quick and hot
al but no elevator elevator
Food, location. Weather, but you can't blame the hotel for that!
The Street lights shone into the room as it only had blinds.
The food Just a small point. The tables in the bar/eating area were always sticky, they need to be cleaned properly.
Bedrooms were spacious well fitted and homely.Food, albeit served in the main bar was good quality with a comprehensive menu. Staff friendly Two minor criticisms were the lack of a residents lounge area, and having to use the main bar as a reception area.
We were accommodated in one of the "cottages" which was excellent.The food / restaurant / service was very good.
Friendly and helpful staff. Good pub food. Efficient breakfast service. Clean rooms. Good shower. Lots of towels.
Cannot fault it. Excellent breakfast polite staff & room. Real value for money . None
good beds, well-equipped, good breakfast
Friendly staff, good food and excellent cleanliness
Helpful staff and a clean, comfortable room with fresh flowers. The whole place had a friendly atmosphere. Central position.
very good value for money, the breakfast very good
I experienced the worst customer service ever - I received the rudest of telephone calls from the management on my return home accusing me of 'having a man in my room'. It was actually my husband who visited me for dinner and left due to needing to get to the airport that night for a filght connected with business. They then subsequently and fraudulently took money from my bank account via the debit card used in settling my account - my bank informs me that due to chip and pin this shouldn't be able to happen, but sometimes does.
Lovely well decorated clean and comfortable room, pleasant warm breakfast room, good breakfast just right for a cold day. We arrived late and could not get anything to eat at all (even a sandwich) hotel then closed at 11 so getting a pint was rushed as they where keen to lock up. But to be fair It is off season and this was more of a feature of the whole area and not the hotel.
Refurbishment in hand.
Friendly atmosphere and staff
Friendly staff, modern design and very clean. We are used to a king bed so found double bed too cramped.
A warm welcome again. Full Scottish breakfast excellent as always. Er... a higher chair for the desk would be ideal for working. That's about it, though.
Very well-appointed rooms and excellent cuisine. Outside appearence did not do it justice.
Room/decor/fittings was of high standard and excellant.Very comfy. The bathroom lino was very badly fitted with it puckering up and coming away - very in contrast to rest of room. Lino fitter should have been recalled.
Nice, cosy, big room. Nicely refurbished dinig room. Friendly staff. Hotel facilities and Bar closed very early for a Saturday night (app. 11 m)
Service was very friendly and efficient
Excellent place to stay. Spotlessly clean, very comfortable and spacious, beautifully decorated room as part of an elegant house with stunning views.Sally is a thoughfull hostess offering her lovely home for an enjoyable break on the way into Scotland, a few minutes off the motorway - not that you'd know it once you have arrived.
Welcoming, quiet and peaceful
It was a great experience. Wonderful hosts and super bed which we did not want to get out of. Lovely breakfast and the views are to die for. Pity they are selling up!!
Couldn't fault Marchbankwood from the big comfortable bed to the fantastic breakfast and the welcoming host - perfect. Such a beautiful setting too.
warm welcome - hospitable hosts - very spacious and comfortable rooms - delicious breakfast. surroundings are pleasant and Moffat (10 mins drive away) is a delightful market town
A delightful stay in a lovely house with excellent hosts who went out of their way to make me feel welcome and comfortable.
Lovely hotel in great location an excellent value for money
lovely setting comfortable bed and large room with excellent management
We had a wonderful stay at Marchbankwood Guest House! The welcome was very warm and on arrival a complimentary cup of coffee was offered. The rooms are very large, comfortable and have excellent views.There is a cosy guest lounge and spacious dining room on the ground floor. The bathroom was large and clean and the bedroom (and all other rooms) were clean and tidy. Everything we needed was available. The hostess is very friendly and cooked us a delicious breakfast! We hope to visit this guest house again.
Very friendly owner. Large bedroom Excellent breakfast - very varied choice and well presented Very large and comfortable bed Free WiFi Good parking available Great views (when not raining!) Easy access to road network and Moffat No major problems but attention to detail of the following Room heating needed attention - radiators need bleeding Hot water in bathroom only luke warm Shower very temperamental Very small crt type television in room Toilet seat very loose