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The view and the facilities were worth it. Paying for parking, which was across the street... Very inconvenient.
The hotel is amazing and at a perfect view right on the Beach. It was an overall terrible experience, I had 2 nights and it was pricy but I was willing to pay some extra money to enjoy my vacation, the first night the room next to me had a party with a music that was so loud and when I complained, they changed my room and I had to pack my stuff and walk to the other tower for another room at 1:30 am, there was no security and rooms were packed with at least 5 or 6 teenagers and they were so noisy and again no security or someone who can ask them to lower the noise at least at night time, 2nd night had a false fire alarm and had to evacuate the whole hotel and that took about 3 hours to resolve, got back to my room at 1 am, that might be a bad luck so that won't be the case for everyone but once again the hotel had no kind of security or manager that take care of the guests and provide a quiet, relaxing time for their guests vacation.
Proximity to everything and friendly staff. Went down for the bike rally and was charged excessivly for parking. I was charged to park my truck, my trailer and even charged to park my bike at the hotel for a grand total of $204.00 for 4 days.
The hotel was nice, clean and the staff were all very helpful. The restaurants offered good food (especially Hyde Park) and the pool area was fun to hang out in. The beach access was excellent and we enjoyed the ease of leaving at night to go on walks down the beach front. We didn't stay in Daytona much as we travelled to St. Augustine and Coca Beach but the hotel is a good half way point for both places. The food and beverages are really expensive and if you just add them to your room expense instead of paying cash the cost will add up quickly! The rooms are clean but very basic and had a little wear and tear. No refrigerator in our room nor a trash can in the bathroom which is just strange not to have. The windows and walls are very thin so you hear all the noise from the Amusement park which is right next to the hotel if you stay on the south side of the hotel. Valet is always nice but for $22/night again can add up quickly but they were very fast in getting my car!
Loved the location to the beach and the staff was awesome The window in our room was not sealed all the way, we had a view of literally only the roof, and the pool seemed small for a hotwl of that size. It was always packed.
Staff Room al
I liked that everything was close to hotel. There was garbage in stairwells and so many homeless people hanging around.
The location on the Daytona oceanfront can't be beat. We have stayed here every spring break for the past 5 years. I must say, it has gone downhill. Everything is just looking shabby. Our room smelled moldy. The staff were incredibly rude on several occasions. we paid a premium price for Motel 6 service. We'll be looking for different accommodations next year.
the rooms were spacious and nice. The check in lady was very helpful and went above and beyond to make our stay great. I would definitely recommend staying here nothing
ocean view was nice the room was small no refrigerator, no microwave, room was dusty and we had to enter from north tower when we stayed at the south tower. we had to have our vehicle parked across the street instead of at the hotel I understand there was storm damage from the hurricane but they could of told us the pool and spa were closed before we booked if we had known this in advance we would of stayed elsewhere. VERY DISPLEASED
Staff was friendly and helpful to an extent, the hidden fees were your surprise when checking out. All the add on fees are terrible!
Excellent staff, the room was amazing, breakfast made fresh by a professional chef, beautiful dock where we saw Dolphins playing.
The beds are the best. Privacy is great.
Staff was extremely friendly and helpful. The breakfast was EXTRAORDINARY. Nothing.
This guest did not leave comments about this hotel.
Well appointed, clean and beautiful room and hotel. Breakfast was delicious. The staff was very friendly. Appears to be owner opperated.
Good location. Nice to have kitchenette. The only major turnoff for this spot is you can drive on the beach. Seems ridiculous to allow cars and trucks on the beach with kids running around.
Every single staff member I talked to was extremely friendly and helpful. We stayed for 5 days with our 7 month old daughter and they had a packnplay ready and cleaned everyday for her! The hotel is right on the beach and a perfect spot for a family vacation as shopping and restaurants are close by! We loved our stay in New Smyrna at the Best Western.
Great location. Large room with kitchen. Separate sleeping room.
My thoughts are it's better now than when it was Holiday Inn.
The unique design of the double bed rooms was nice. We liked the kitchenette/seating area so we could invite our travel partners to play cards or watch TV together. The pool area overlooking the ocean was great! No free breakfast. That would move it up in the ratings and keep your census at 100%.
The beach views and location The price
Room was clean and great views. We were given a handicap room which was not part of the original reservation.
Good location: on the beach and within walking distance of restaurant, bar and shops. The facilities are also well taken care of and the staff is very helpful.
Historic 1885 building has a Vibe and charm like no other place in New Smyrna it is truly an excellent overall experience from the staff to each room being uniquely different the beds the pillows flat screen TVs balconies the turndown service with mint and in Room Service continental breakfast and even the towels both bathroom and Beach it's just those little things that sets this place apart along with its proximity to downtown New Smyrna and the beach it is now become our go to place when we stay over in New Smyrna Beach Besides leaving it's hard to find anything if I had to say something the bathrooms are fine but they could use up some upgrading which I understand they are in the process of doing
To much noise
Good location in terms of the beach In dire need of renovation. Awful rooms and staff are slow and inefficent at check-in
The staff were very friendly and helpful. The room was completely upgraded and clean. The amenities were very nice. Heated pool, it was December, salon, restaurant and outside tiki area. The outside of the hotel is not adequately being maintained. We had a street view and our window was so dirty we could barely see out of it and there was bird feces all over the ledge that had not been cleaned in some time. But still an excellent place to stay.
The resort is directly on the water and is in the heart of Daytona Beach. We were able to walk to most of the local attractions and restaurants. Parts of the hotel were well decorated and maintained, especially the conference center wing and the lobby. Some of the food options at the bar side grill were very good and reasonably priced. My wife and I stayed at this resort for our wedding anniversary. We were very disappointed. Despite being let to believe by hotel staff that there would be some special anniversary accommodations, absolutely none were received. The hotel was very loud with spring breakers; we were woken up multiple times each night by the partying. Our entire floor reeked of marijuana and there were empty beer cans on the hall floors. The elevators did not seem to be functioning properly while we were there, for the wait times were unbelievably long. The breakfast buffet is nothing more than a cheap continental breakfast. We left the hotel every day for breakfast and dinner.
The View was breathtaking I was quoted a price of $93 I was charged 200 I was charged a resort fee of $20 I did not know about not only that they listed the spa and sauna hot tub as Hotel amenities in fact they were not they were an additional charge if you use the spa how can you list them as Hotel amenities we wouldn't never go back
This was a great resort next to the boardwalk. You are in waking distance to the pier and food places. Once you park your car, no need to use it again until you leave! We will be back! It was just my fiancé and I, so the bar with all of the "buckets" were great! Clean, friendly staff!
Bathrooms extremely small
Nothing Where do I start with this place- The first room I was checked into was smelt so bad - The smell was like a pest control company just left before I got there and the carpet was still wet from being clean and it smelt of mold and must and bug spray . The bedding was stained and ripped . To make matters worse there was a drunk kid in the hallway sitting at the end near the room blasting his music . We asked for a different room and where given a different room the smell in the second room was a little better and also another drunk kid in the hallway on her phone sitting in the hallway . My partner and I decided at this point to find something to eat in the area and everything was closed . We decided to walk back to the hotel and see maybe if the bar or something was open in the hotel . We walked out side the hotel near the pool and that was a mess with beer cans and drunk people everywhere . At this point I called Kayak to complain about this and was able to get a refund when it finally hit us .. My partner had stayed at this very hotel on his spring break 31 years ago and the hotel had not changed in 31 years . This place need to do some major work and the staff is rude and need to be retrained . The staff lies to the customers about everything and the holding of funds on ur credit card . We where able to get all the money from Kayak but the funds from the hotel are still not refunded to the card and have called several times about this and get the run around this place is HORRIBLE and need to be put on HOTEL NIGHTMARES . we decided to head out daytona and head north and found a great hotel in Palm Coast .
The hotel is very nice and right on the beach. Swimming pool is heated but outside. I don't know about the rest of the hotel what room 104 was fantastic. it has a patio and access to the beach from your room.
Huge issues with elevators. Only 3 for the hotel and 1 was broken much of our stay. Unable to use elevators at all during check out due to back up. Had to load gear for 3 babies by using 3 floors worth of stairs. Beautiful hotel but elevator problems are a deal-breaker.
The staff was amazing! Went put of their way to say hello everytime we saw someone, very attentive. We stayed an extra unplanned night because we were so impressed with their staff How expensive their drinks were. We spent more on drinks then we did on lunches and dinners
Was a little displeased with not having a comforter on the bed.
It was a clean and updated hotel The staff were all very friendly The breakfast was the best! Really comfortable rooms
Cleanliness, compact but efficient Nothing
Staff was the best!
the rooms were comfortable and the beach was beautiful price
Rooms were clean. TV good size and excellent cable. Parking a little distracting.
location is perfect oceanfront view is great staff are friendly fridge and AC unit is a bit noisy
The staff is very friendly, the view is beautiful, the rooms are modern, I enjoyed my stayed. Everything was just perfect
A very nice hotel. Elevators are very slow.
Everything. I had no issues. Room was comfortable and all staff were very friendly!!
Staff was super friendly and helpful. Hotel was beautiful and clean and well kept. Breakfast buffet was delicious. The hot tub was filled up with a bunch of dudes pretty much our whole stay. Not enough towels in the pool area.
2 hour wait for room svc,...no coffee
Food and the beach music to loud and way to much should have time to enjoy the sound of the ocean and the wind. Way to much music and way to early
Excellent accomodations, relaxing, excellent spa, pool area romantic getaway. Once you arrive you do not need to go anywhere else.
The beach access was very convenient and the rooms where clean and well kept.
I liked the breakfast buffet spread. I liked that it was right on the beach.
Upon attempting check-in the clerk would not take my name or look up my reservation to see if the room was ready. She also refused to call me if it became ready before the official time. I was rudely told to come back after 3pm. A few minutes later, I saw her check-in two other couples. Upon approaching another clerk, I was told my room was indeed ready. This was an extremely disappointing way to start out stay after traveling 22 hours.
The staff was excellant. Room very comfortable and clean. There was not enough parking. We had to park on the street aong with other customers. Street was narrow. People were waling up and doen the street alll night. Didn't feel like our car was safe. Next nite we could got in the parking lot.
super receptionist location right in the middle of town
Location Clean Comfortable Staff at times a bit confused, specifically front desk
Breakfast was good. I liked the location. We had a leak in the bathroom the first 2 days. The only other room they had to put us in was as far away as possible. Also, I was told they would get us a small refrigerator if we asked. They didn't. The leak finally got so bad we were forced to move. The elevator on that end was out so it was a long haul for my mom who has RA and is 77 years old.
The staff was very friendly and catered to my needs. The room was clean ad had a nice view of the ocean . Check in and check out was fast and easy. The only complaint I have is the the A/C unit had a loud high pitch noise comming from it.
THE VIEW OF THE OCEAN. Seem to take a long period of time for rooms available on reservations that was made.
Balcony with view of ocean Was a nonsmoking room but could still smell smoke in room & hallway. Rugs need to be steam cleaned.
The staff was nothing less then amazing, from the front desk to the cleaning employees.
The location was good & view from room was everything you'd expect staying on the beach. Hotel needs serious updating/re-freshening. Probably ruined by the "spring break days"...10+ years ago. In my opinion... kinda dumpy. BUT...the view & location made up for it. Stayed at the Hyatt down the street B4 which had free breakfast & was updated, clean & nice but of course, a little more$$...would definitely check other options next time..but during spring break--with my 10 year old... it served it's purpose for the price. Micro & fridge. Publix about 2 miles away..it was good.
I liked that the staff changed our room, since the first "non-smoking" room highly stunk like cigarettes. i didn't like that one of the workers tried to disregard our concerned by stating it was cooking smell - which is a huge difference, but the gentleman at the front desk graciously changed our room. Couldn't enjoy the balcony for too long as others were smoking on their balconies... But at least enjoyed the view from the balcony glass windows.
The rooms were very clean and the staff was very nice. The only gripe I had was that it wasn't very college kid friendly and nowhere near where all the spring breakers were.
Nice view of water
A lot of the Daytona Beach Shores hotels had awful reviews. This hotel had good reviews and lived up to the reviews. Clean!
Location. Right on beach very close to access road to the mainland. Slight musty smell in. room when we first. Got there.
Nice and safe N/a
Excellent staff, location AND price!! ZERO complaints
Rooms were clean. Employees were very nice and helpful. Your on the ocean ,there's a huge pool ( salt water ). There is a restaurant , indoor bar and tiki bar at the pool. There is also a 7-11 across the street.
On the beach, size of the room, close to everything Bathroom was small, elevator problems
Rooms were clean, available when we checked in, close to everything. Tiki Bartender Benson was awsom! Seperate parking for trailers and bikes. If it weren;t for the price I would stay in March for Bike Week. Stayed at this hotel a month eariler and paid $60 less. I hate the price gouging during events.
Very friendly and helpful staff. One of the most bike friendly places I have stayed. Close enough to Main Street but far enough away to enjoy some quiet. I cannot think of anything to complain about Just a really good place to stay
We were originally put in a pool side room because the parking lot on the other side was being redone and the staff had concerns over noise. We were appreciative and understanding about the parking situation and immediately crashed for the night since we got in close to 2AM. The next day we enjoyed the pool with family who were also staying there. The following day, we woke up to the pool being drained. There were signs that indicated we could use other hotel's pools, but that barely seemed tempting since I prefer to be able to walk to the pool in my suit and then go right back to my room when done. I immediately checked to see if we had been given prior notice of the closure when I booked the room, since that might have changed our hotel decision. I only found one note that explained that the pool would be closed for maintenance but that it would be complete ONE MONTH before our arrival. I asked the front desk why there was a change, how long the pool would be closed, why we were not informed that the maintenance changed and actually impacted our stay. Long story short, all I got in return was again pointing out that I could use a different hotel's pool. I left feeling like I was paying for an amenity that I could not use and there was no apology for the inconvenience or lack of communication. I don't understand why we were put on one side of the hotel to avoid one partial night of construction (really it ended up just being painting the next morning) and were put on a side of the hotel to witness (and hear... the pump draining the pool woke us up) for the next 3 days of our stay.
Has a decent restaurant, pool, beach chairs by the beach. Close to beach for good price
Overall nice stay. Did see a roach one morning in the bathroom. Otherwise good service. Nice staff. Clean heated pool. Nice waterfront and easy access to beach. Good happy hour. Neal at their restaurant, Traders, was awesome! Make sure you see Neal. Good food, had loaded fries and the ribeye and both were good. Just the roach sighting in our bathroom one morning
The staff was great,however the toilet ran off and on alnight
We stayed in a bungalow and had no noise from other people around us. Loved the view. No
Right on beach. Walking distance to historic downtown. Spacious kitchen/living area. Very uncomfortable bed and flat pillows!
cleanliness, location no
right on ocean and lots of activities for kids and some for adults too! It was close enough to a few bars and restaurants to walk and also some on the beach. elevator broken down for a bit. Room a bit small but sufficient
LOCATION AND CLEANLYNESS OF ROOM NO
Location, location, location This huge hotel did not have a ice machine!
My wife & I spent a, very lovely, week at the Coconut Palms Beach Resort, in September and enjoyed every minute! You step out of the Resort, onto the beautiful beach and you can walk leisurely, to the small downtown area, complete with shops & restaurants. During the stay, my wife took stand-up paddle board lessons & fell in love with it. Everyone was very friendly and helpful.
How nice and quiet it is! No place to eat there
Gorgeous view. Best on upper floors. Balconies. Wifi. Tv's good. Condo desk people were no always responsive. Elevators worked efficiently. Parking good. Very convenient to Flagler st. Good shopping. Love this area. Studio condo had no tub stopper. We were told none was available. Bought one ourselves at Walgreens. Also, no ice machines. This studio also had no ice trays in freezer. Bought some ourselves!
This guest did not leave comments about this hotel.
That we had to ask the front desk for ice and there wasn't an ice machine on any floors
Location. The room smelled. The AC when turned on has urine smell. Front desk staff know nothing about customer service. Room wasn't ready when I arrived. I had to wait over an hour to get my room.
They really cared. Homemade cookies, very professional staff. Breakfast and adult happy hour included. Burned out hotel next door mars what would otherwise be a great view.
Staff was extremely nice. Room was spetacular Nothing
We loved the location . the room was very simple.with holes in the carpet .The ocean was beautiful to look at and we liked the little kitchen they provided. We did not get a King room as promised.
clsoe to the beach no bar but abc not too far away
The privacy and relaxed comfort made this facility great at a great price! We will try to go again next year. Upgrade carpet, paint, and pool areas.
Oceanfront balcony. The concierge treated us with suspicion and placed absurd demands on us because we were there for spring break, forcing us to pay with a different card than we had made the booking with. NONE of these demands had been outlined in the original conditions of the booking.
The beach The rooms were dirty, the chairs fell apart, took us four times in one day to get the room refreshed,we still didnt get towels, toilet tissue,clean or made up beds, the front desk personel was not freindly, the maids were rude loud and voiced their dislike of the hotel.trash was everywhere.I have never stayed in such an awful hotel.
Right on the Beach
Concierge was very accomodating, oceanview definitely an advantage, complimentary breakfast was helpful, Our first room had been used by someone who had access to the room prior to us entering the room???? Carpets were very dirty.
I liked the layout of the room and I enjoyed the availability of the stove, oven, and microwave with the refrigerator. The elevators were rather slow
the views were great, the bed was very comfortable, bathroom was clean plenty of towels. Having better chairs on the balcony, and a small table would be nice.
Nice hotel on the beach. We got what we expected. We had cool weather, pool could have been warmer.
We enjoyed the view no
An excellent view with great customer service. The elevator was outdated and did not function properly.
Service and being on the beach was great!! Beautiful view as well. Our room was located right next to the pool.. was not fun at 830 in the morning. .
I liked everything. It was a little outdated, but wasn't bad. Overall I would stay again nothing
On the beach Everything
Staff was very helpful and friendly. The beds were excellant. There was a slight proble with getting a room cleaned and ready to check into put it was sloved.
The location and staff were excellent, the breakfast was great, the rooms were really big and nice no complaints The second day our lock on the door quit working and they did not have the part to fix it. They moved us from bottom floor to top floor and went from queen beds to double beds.
This hotel was right on the beach and only a few minutes from the peer in one direction and the lighthouse in the other. The rooms all have an ocean view. The hotel also had beach lounge chairs which we took to the beach instead of renting (nobody said we couldn't) very convenient. I made sure I cleaned them and returned them too. Breakfast was good considering the price. I'd stay again.the room The room doors all seem to stick when opening and closing so the sound of slamming doors was annoying after the neighbors kids went in and out a million times. Some off the rooms have kitchens and some people's food isn't always to your liking. The parking lot gets cramped. For the price you're not going to get the Ritz Carlton butt you get a clean room with an excellent location and a helpful staff.
Staff was courteous and the beds were clean and comfortable. Breakfast was not good at all. But we recognize for the value and money saved on room rate we should not have expected omelet station or something like that.
I liked the variation of morning breakfast. There was a new main course every morning. We had free coffee all day and free cookies. The rooms were clean every day with origami folded towels. Nothing.
Location Rooms Fast check inn with correct room assigned Breakfast Laundry room ( free but bad machine settings makes it impossible to use it!) Check out process
Almost everything about the stay was first-rate. Even though our room faced I-95, it was completely quiet. Friendly, cheerful staff. Breakfast was ordinary - scrambled eggs appeared to have been made from a mix (powder).