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Good breakfasts - good servicing of room No
A good menu range. There was no where comfortable to sit and relax and enjoy a pint, the whole hotel seems to be geared for food service
location to business appointment the room had flies (4) and ladybirds which had to be disposed of for peace and quiet (once the lights were out. The "builders" below were noisy (doors repeatedly banging) and swearing and loud voices could be easily heard until late (11pm)
Tired looking hotel, requires renovation. Room backed onto noisy service yard.
The room was comfortable and breakfast was good. A young lad who was on reception when we arrived said he would call us a taxi. When we came down to reception at the arranged time he said he hadn't been able to book one. It would have Been nice if he had called us in our room and told us that.
The staff were friendly and helpful. The room was not overheated and was easy to ventilate. The shower needed some attention. The breakfast order was slow coming because it was not written down as we ordered, and some unwanted items were served.
The congeniality of the staff. The tea used was very bad Irish Breakfast Tea and not enough milk supplied to the rooms.
Good Basic room, big bar and very nice cooked breakfast Mattress pretty uncomfortable as springs coming through (room 3)
I stay at about 3 different hotels per week around the UK. I have stayed here over the past 18 months, and sadly the standards have gone down over this time.
Bags of character set in the centre of a proper, old world, English village. Excellent service, food superb. What more could you ask for.
The staff were excellent as was the general service. The location is superb for walkers and places of interest. The information pack, in the rooms, provides numerous places of interest and ideas. A place to stay just for the pleasure of the hotel.
The hotel is set in a beautiful village and the restaurant and bar were very atmospheric. Food was good, well presented and good value for money It is not clear in any of the hotel publicity that the rooms are located in what can only be described as an ugly flat-roofed industrial unit; the rooms, while comfortable, are no different than any Travel Lodge or similar chain- a huge disappointment. The staff were perfunctory and lacked any genuine kindness
Old-fashioned hotel with atmosphere, very attentive and helpful staff, full English breakfast included in the room rate, very good restaurant with an excellent chef. None really - the central heating is, as you would expect, a little out of date, but they are happy to give you an additional heater should you need one. An inconvenience is that the village does not receive most mobile phone signals, however, this can be a blessing in disguise if you are not on business.
First hotel that I have ever stayed at which didn't have a 'attraction' pack in the bedroom ie Where to go, What to see, What time is breakfast etc!
Good standard hotel, wonderful location, excellent breakfast, evening meal very good but expensive. Our only dislike was that the lighting in the room was not very good.
The room was large and room service breakfast was excellent. The room was stuffy, mainly due to the feather pillows and old mattress.
The whole package was great.
Excellent breakfast Good parking facilities in a small village
limited choice dinner menu r m 42 noisey fan ? running all night
Friendly bar staff, size of rooms & bathrooms Next to a very noisy dual carriageway. Wireless internet connection was weak and patchy.
Great food, friendly staff and very clean and comfortable room. Will use again Nothing
We liked the staff who were friendly, helpful and ironic in a good way. The nearby road, the nescafe for breakfast!!!
convenience,friendly staff,ease of parking and proximity of car park to inn. Food was very good. we had a pleasant stay. Traffic noise at night very bad. Shower in bathroom unusable-tied up with sticky tape.
Convenient location, clean and comfortable I have been overcharged, £59, instead of the advertised £49
room clean and comfortable difficult to get to without a car spent a lot of money on taxis
Excellent staff and good food
clean and tidy nice meals friendly staff
The convenience of the location and easy parking The room wasn't spotlessly clean heated towel rail didn't work
The staff were fantastic but the situation may change as most are leaving to go to another hotel. No.
Stayed here 2 nights made us very comfortable we got back late one night and they still managed to make us a lovely meal the young girl behind the bar was very friendly and helpful. Breakfast in the morning was lovely and the price is very reasonable. It's a bit out in the sticks we found it difficult to get to other places.
Friendlyness of staff. Wonderful building. Informality and wonderful breakfast. Attention to detail. Room in the eves
The garden, which was a highlight, the decor and the comfort of the bed itself. My friend had a smaller room than expected and her shower was too hot - even with running cold at maximum. We reported this.
Friendly receptionist.Good comfy bed and excellent breakfast chef!
Excellent room Pleasant and efficient service Breakfast could be better - pots of tea and coffee
Very central location. Stunning building and views from dining/breakfast room. Good breakfast. Very helpful staff Lots of stair noise from my room due to uncarpeted staircase. Room small with little space for clothes. Very expensive for what I got.
Good central location in Lewes. Hotel housed in a lovely old building that has been sympathatically restored, bedrooms and bathrooms well designed and comfortable. Breakfast excellent. Staff friendly and helpful, overall a calm and comfortable place to stay. Nice garden although I didn't go into it as it was raining.
The room was excellent - contemporary decor, plasma T.V., comfy bed, loads of space, beautiful en-suite. Lovely fresh continental breakfast. Although the food at breakfast was very good, the service was not. It was very disorganised and the staff did not seem to know what they should be doing or how to speed things up. It took 15 minutes to get our coffee and we had finished eating by then.
Nice relaxed atmosphere. Very clean with good facilities and views over the surrounding area. It would have been good to have a free car parking space.
The decor and art works were fantastic and the room was extremely comfortable - liked the simplicity
The atmosphere, relaxed but efficient
Courtesy, enthusiasm and professionalism of the young (and old!) staff. Excellent food in convivial and cosy surroundings. Our standard double room was a little quirky but fun and welcoming, good bed. Perfectly placed just off Lewse'charming high street. We will be back. Leaving.
I only stayed for 2 nights wasn't really there in the day but overall was only a short walk to where I was going local bars and takeaways within 5 minutes walk. The breakfast at the hotel was nice but not really value for money. The staff was friendly and polite The room I stayed in had mold up the walls and smelled damp the door to my room got a bit sticky when opening and closing it the owner did apologise.
Excellent personal attention to my very particular breakfast needs - nothing was too much trouble for David the host, who was most obliging. The hotel is surrounded by beautiful gardens
very welcoming, nice gardens
If you want a fine dining experience with wonderful personal service this is the Guest House for you. The best meal I have ahd in England in the 2 years we have lived here. I would go for the evening meal and service alone. We stayed in the cottage and it was nicely done. Small put that is the period small rooms It was very clean and excellent that wanted to cook a meal themselves
very nice welcome, helpful and courteous. The person who welcomed us even lent me an ipod charger that I needed. The room was clean and well equipped with a well positioned tv. Nice tea selection and minibar. The other person that we spoke to, who may have been the chef, was very rude. We had had dinner in Eastbourne, as I thought the hotel restaurant would already be fully booked (partly because no asked us whether we wanted to reserve), so when we got back at about 9pm, we thought it might be nice to have dessert, so asked politely if they could accomodate us. The chef said, "no certainly not", and walked off without another word. I was quite surprised, I do understand it's a set menu, but we had asked a perfectly polite and quite normal question, a courteous or friendly reply would have been appreciated.The bed was also hard as rock.
Hotel decorated well and the owner was welcoming. The standard of food was good. Situated on busy, noisy a27 which made building shake. This prevented us opening a window, making the room rather stuffy. Staying in Room 1, all noise from the hall of guests leaving restaurant was clearly heard by us in our room. Small and dated shower cubicle.
The staff are very friendly and chatty! Breakfast was wonderful! No hot water in the morning. The shower was very poor - either very hot or very cold
Excellent food and charming and helpful staff
Very accomodating as we arrived very late, having broken down. Good quality food at breakfast. no
Relaxed atmosphere, friendly staff, nice gardens The only, inescapable minus is the road noise
Too near a main raod
Home from home, well looked after and lovely staff. Cant fault a thing
The hotel is beautiful and set in a lovely village with plenty of walks round and about.
Setting is lovely. Loved being able to walk through the picturesque village of Alfriston. Liked playing croquet. Liked being able to walk along the river just back of the hotel. Original room was over the terrace where voices and smoke came directly into our room. Requested room change and next day moved to room on ground floor overlooking garden--smaller room, but much quieter. Neither room was spacious enough to enjoy sitting in. Meals very expensive but dining room delightful. A mistake was made in our bill, charging us 40 pounds for tea but was corrected as soon as this was pointed out.
The location was central to where we wanted to be. The hotel breakfast was good and they had a varied selection of food. The restaurant in the hotel which we used several times was very good. Service was very good throughout the hotel. The water pressure in the shower was poor during the morning 'busy' period between about 8- 8.30 which was a little inconvenient when the water virtually ceased to flow for 5 or 6 minutes. Not drastic just inconvenient.
Helpful staff, peaceful location
Being accompanied by a dog it was the ideal venue. Both of us warmly welcomed. The staff were delightful and the accommodation was ideal. The Hotel is situated in an idyllic place just out of the village and right on the river bank. I will definately be back. The food was just above ok but not great. But I am a good cook and hypercrtical. Also I was in catering and know how difficult it is to maintain excellent food when you are busy one night and dead the next. And I didn't eat in the dining room only breakfast and bar meals.
Quiet and relaxing. There was mould at top of bath due to water from the shower. Otherwise no complaints...Room 16
Setting of hotel and food.
The location and the bedroom which was delightful, whilst small with a four poster bed. The dinner menu was good and whilst not the best we tasted on our holiday certainly passed the test for enjoyment and quality. The toast! It seems a daft thing to say but you can judge the quality of a hotel by its toast. The toast was lifeless and limp. Attention to such details is critical in the kitchen if the food is to live up to the overall quality of the hotel.
Very comfortable lounge with open fire and very good cream tea.
It's a beautiful old builidng right in the centre of town - dining room charminng - and breakfast good Felt a bit dusty and tired - very uneven and creaky floor in my room.
the location was ideal for us to get to the wedding reception we were attending. some of the decor in both the common areas and hotel room we stayed in need some updating, signs of wear and tear.
The staff were friendly and helpful, the beds and bathroom spotless ,breakfast excellent and the public rooms very interesting with gorgeous woodwork and panelling..the site is perfect for the station and lovely high st and castle We stayed in the annex which made use of the pool etc a little inconvenient and sorry for one complaint... Our bedroom carpet really needs replacing! We don't mind old fa. shioned decor but I think that new kettles and maybe tv would be a good investment and money spent on the spa which is rather shabby
Location Needs total updating!
convenience of location, friendly staff Food a bit mixed in quality
The helpful staff, excellent food, lovely pool and excellent location. Good parking. The hotel badly needs upgrading. Decor and carpets in the annex need attention.
Parking was convenient and easy to use. The food was reasonably priced and the restaurant was friendly and efficient. The jacuzzi water was quite cool. The spa had problems with the shower on the men's side.
Quite a reasonable breakfast, lovely setting in the heart of Lewes Sadly the room was pretty small, with mildew or mould around the bath. Although not directly connected to the hotel there was an ongoing unsociable disturbance in the main street that went on until at least 1.30. It would be in the hotels commercial interest to have these gatherings move on or kept to a minimum.
near to town comfortable room generally tired decorative order no selection of fruit at breakfast
Bare lightbulbs in my room! Trickle of a shower. With the exception of the pool /gym area, much of the hotel appeared shabby
Convenient,. The hotel felt like it needed a good clean,although the bedroom was better. The hotel had a smell of fat which was off-putting.staff were not as accommodating as we would have liked.
My boyfriend like the breakfast, i did not have any. The bathroom window would not shut and it would be easy for someone to get into our room.
good location, friendly staff Cold rooms, a little smelly, not too clean - but a good basic hotel
The staff were friendly and helpful. As stated the room needed a good cleaning
Very friendly staff, clean rooms. Hotel requires extensive work and all rooms require redecoration. I also noted that the plumbing and electrics need attention.Some of the furnishings are outdated.