relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Good parking, nice room, helpful staff, good location close to motorway, quiet Room was too hot for me but just kept our windows open
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Rooms where really nice, staff vey helpful. No aircon
Very friendly staff Old fashioned rooms, small bathrooms
Convenient location in need of a makeover
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
1 night was not long enough to say
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Hotel in desperate need of refurbishment - inside and out.
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
The breakfast was great!
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.
The food was out of this world, we have already recommended the restaurant to friends. The room was large, the bed huge, and the attention of the staff was excellent. The bar, for pre-dinner drinks, lacked atmosphere and the furnshings did not do justice to the general character of the hotel.Some of the furnishings in the room were a little 'tired', ring marks on the table, beside tables etc.
Very polite, friendly staff. Quick book in. Excellent check out with credit card receipt placed under the bedroom door meaning only the key card had to be handed in. Bed very, very comfy; bedroom/bathroom very clean. Lovely views from room. Fantastic breakfast! Lift out of action although couldn't be helped and using the stairs did us good!
I like the interior deco, which is warm and high quality. The external environment is also nice - near a small lake and very much country-side style. It's pity that I didn't get enough time to enjoy it. The layout. I have to walk a way from the reception to my room, which is the furthest room on the ground floor to the reception. Also the water pressure for the bath is too high and not adjustable.
Large, very well furnished room. Spacious, modern, very clean bathroom with luxury products. Extra touches eg. Bottle of mineral water provided,selection of teas,coffee etc.iron/ironing board in room. If I really have to put something down,perhaps a room with a better view.
Room Design No thermostat. No extra blankets, froze at night and kept waking up. Water in shower alternated between too hot, and too cold.
Staff were efficient and friendly without being familiar.
The room was excellent The general feel and ambience was good The service at dinner was poor due to a large party on the other dining room
The food was excellent, andit was very peaceful and comfortable Our bedroom (No 325) was rather 'tired' - the shower needed attention - water overflowing resulting in damage to the side of the bath; the kettle in the room didn't switch off automatically - probably needs replacing; the tv seemed rather old; the wooden furniture was badly marked.
We thoroughly enjoyed our short stay, the staff were very polite and helpful, the room was first class and the quality of foopd and service was of a high standard. we would definitely go back and have no hesitation in recommending this hotel.
very nice hotel staff great would go again soon
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
The facilities were poor, needs updating Decor and poor quality food, ate out
good breakfast hotel décor faded.Noisy lift which looks like a factory lift inside. No soap or extras in bathroom just two towels for the two of us.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
The setting and atmosphere. No Leisure Facilities
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Atmosphere, friendly staff
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
Very clean, comfortable beds,excellent food and service.
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
Comfortable room, quite location,good food in restaurant
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
the whole experience was great. the food was excellent
staff creaky floorbards
excellent service esp restaurant staff
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
Comfortable and relaxing
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
Very good and friendly staff Housekeping and breakfast extremely poor
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
Clean tidy room, staff extremely helpful Just a small point from a person who enjoys a cup of tea only one tea bag per person was not enough. I would say please put more tea and coffee into the rooms.
Handy location for Tatton Park events and nearby to motorway network. Very comfortable beds. Pleasant stay. Bar was shut when we returned after the event, but it was after 1pm!
Excellent staff, good restaurant. Bar area not very inviting and tv too loud.
good standard of cleanliness, attentive reception staff on arrival, excellent shower and bathroom. Continental breakfast very good value for money and quality. Nothing really apart from the evening meal this sounds very minor but the fish evening deal included side order of bread when we asked for bread was told this would be an additional charge!
Very nice place with good food The bathroom had obviously been re grouted since there was grout all over the place and falling off every time you had a shower
Easy to find, convenient and in the right place for our needs.
Room was very good and breakfast excellent value - shower great.
Clean. Efficient booking. Basic room for the money.
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
Everything was fab The room was far too hot even with the window open, temp turned down and the fan turned on
Friendly staff, clean white bedding Bad nights sleep due to railway directly behind room. Even with window closed.
Many smiling faces 0
Friendly staff and good service
Offers a great location next to knutsford, which has great resturants, wine bars, shops and walks. Great to come back and relax in the spa. I think the breakfast is a little expensive.
Friendly atmosphere, good quality breakfast with a vast choice of food Did not appreciate the spa being open to non residents and also did not appreciate the problems with payment following our stay. Your hotel have debited my bank account twice, which had i not been vigilent with my account may have gone unnoticed.
The Spa was lovely and staff were very helpful. Only one set of towels was provided in the room despite having booked a double!
Good ambiance, good Spa facilities, very helpful staff, beautiful floral decorations,well maintained,modern, very clean and fresh. Could offer shuttle service into Knutsford for guests, or to Tatton Park for the Show. Renew daily bathroom toiletries and include body lotion or moisturiser,renew Tea/coffee supplies daily.
A lovely 4 star spa hotel which could easily be a 5 star. Lovely surroundings and hotel itself had lots of cosy places. Possible upgrade on bathroom but like any hotel they are used so often that it is not always possible to keep spending the money.
Very pleasant and helpful staff throughout the hotel and quiet room that was requested was allocated even during a very busy period. Excellent rooms and leisure facilities. Bacon at breakfast was undercooked.
Pool was nice, although jacuzzis not working. Bar staff were efficient and friendly. 11am check out was good. Jacuzziz not working was disappointing. When we enquired about booking a cab to go to Tatton Park for the evening I was surprised to be given a list of numbers to try. I would expect a 4 star hotel to automatically call one for you. Bar prices were expensive.
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
The staff were very good. The food was awful and we complained at the time.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
It was quiet and spacious, with an excellent breakfast
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
Staff Helpful Beds too small
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
smooth easy transactions
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
ideal location very close to M6 great for breaking journey
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
Staff very friendly and attentive, food good quality. None
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
I like that it is one of the older places with character - and nicely furnished - rather than brand spanking new, and yet it has all amenities. And have bath/showers rather than just showers - big plus. The owners and staff are exceptional. And the dinners are yummy!
I would certainly stay there again and recommend to others, although breakfast was a disappointment. Breakfast could have been more imaginative. If you didn't want a cooked breakfast the choice was basic.
The hotel is well placed for my trip to Tatton Park flower show. The staff were very friendly and helpful. The room allocated was small but adequate.
Central, friendly. Noisy - aircraft and traffic noise.
Food was god and standard of dining room was plesant and staff very helpful Cleanliness of bedroom and quality of bed/sheets not to standard of staying guest andcurtains hanging off hooks plus no heating in bedrrom came on and ice was on inside window in morning absoluetly freezin. net cxurtins soaking with condrndstion buyt filthy. No hair dryer
Good Staff Nothing
Extremely vwelcoming and made to feel at home.This is the secind time I have stayed at this hotel.
The young lady on reception was excellent. Nothing was too much trouble.The room was excellent. Wake up call as requested.Really good relaxing night. None
Excellent Staff Decor a little dated in the room
Friendly - good additional facilities in bedroom E.G. iron Needs supply of umbrellas between amin reception and annexe
Warm friendly welcoming & helpful staff. Uncertain about cleanliness of bedlinen, drafty windows, noisy plumbing otherwise adequate.
Staff were very freindly and polite, the room was well equiped and the bed was very comfortable. And the beer was cheap and the food was great. No.
Resturant & Bar. Rooms were quiet
The breakfast was generous and varied. The bathroom had 5 strands of hair on the floor and the bed was rock hard, very uncomfortable!
Faclities were very good
Good location, safe and good parking, wifi actually works in room compared to a lot of places that say they have wifi. staff friendly and nice bar. Have been numerous time and will be going back when working in area.
The wedding reception we came to attend
Not clean and smelled damp
I found the htel to be very good value for money. The food was excellent, I have paid twice as much for a steak with pepper sauce and it was no where near as good as the one served at the Paddington, breakfast was also very good. Not about the hotel as such, but I would prefer an all in rate with breakfast included.
Everythink it is a excellent hotel
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
2 out of 3reception staff very helpful. Kitchen staff for breakfast very good. Leisure club reception very good. No special rates for groups . I have a team of 12 people working on the door step of this hotel and we are all getting different rates. Some are getting £49 per night including breakfast others are paying £67. Those with the higher rates and tired bedrooms have moved out to the premier inn which has better parking and restaurant.
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
This is my 3rd week at the hotel and it is very busy ,very conveniet to motorway and work. The new wing of thehotel is nice and I have had 2 very positive stays.This weekwas a relative nightmare with very basic and tired looking room. Reception staff quite lazy this week so no recognition of regular clientelle or help with getting cheaper options for wifi/breakfast so ended up getting worse service and very inferior rooms. There are other hotels nearby which offer better quality so I would suggest the hotel looks at better rates for repeat customers. I have had sixof my team staying at the hotel We dont get group rates or any special discounts. No sign of investment being made in the bar area . Very basis restaurant menu. Not suitable for people like me with restricted dietary needs (halal). I have had to call for deliveries from outside suppliers.
convenient location, freindly staff my room was not clean and extremely hot
Very good service No walk-in shower
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Gym ok Poor heating - room heater on timer that didn't come on in evening and v cold. Rooms and décor very tired Room v basic and functional.
It turned out to be a pleasant surprise, both the evening and day receptionists were pleasant, we all slept very well on comfortable beds, the hotel was quiet and best of all the towels were large and fluffy. We would definitely stay in a Premier Hotel again as the price was amazing and included breakfast.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.