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The bed was extremely comfortable, lovely duvet and linen. We wanted to catch a newsbulletin on the tv, no news channels! The shield for the shower leaked so the floor was very wet. Corridors and public rooms too warm, restaurant and bar doors to the garden were open even though it was a cool showery evening.
evening menu for both friday & saturday was identical not a good idea
The hotel was charming, grounds were tranquil and pleasant. Nothing, everything was lovely.
The grounds were beautiful and the staff was very courteous.
I thought the hotel was excellent value for money and the breakfast was excellent quality and planty of it.
Bed was comfortable The drains were smelly in the bathroom
clean nothing, it was as expected
The staff were friendly, the room was clean with all the ammenities you needed. Should you need anything during the night there was always someonem on hand. two warm in the room. could have some smoking rooms and possible room service for those people on there own, who mayy not wish to mingle with others.
I am a Japanese and not good at English. However, the front women spoke to me very politely. No.
When we arrived at Reception we were met by a very nice lady named Ruth (I think) and she made us feel very welcome. She also explained the whole layout of the hotel and facilities. We would have eaten at the restaurant but had already pre-booked as we were there for a birthday celebration. Overall I would stay there again.
Problem over bookig resolved very well. Confusion over booking of 'twin/double'; taken as double when twin was required!
friendliness and helpfulness of all staff especially Dawn (reception) who went out of her way to guide us to the hotel when we where lost in an unfamiliar area.
Friendly helpful staff and family atmosphere.
Gym ok Poor heating - room heater on timer that didn't come on in evening and v cold. Rooms and décor very tired Room v basic and functional.
2 out of 3reception staff very helpful. Kitchen staff for breakfast very good. Leisure club reception very good. No special rates for groups . I have a team of 12 people working on the door step of this hotel and we are all getting different rates. Some are getting £49 per night including breakfast others are paying £67. Those with the higher rates and tired bedrooms have moved out to the premier inn which has better parking and restaurant.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Very good service No walk-in shower
convenient location, freindly staff my room was not clean and extremely hot
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
This is my 3rd week at the hotel and it is very busy ,very conveniet to motorway and work. The new wing of thehotel is nice and I have had 2 very positive stays.This weekwas a relative nightmare with very basic and tired looking room. Reception staff quite lazy this week so no recognition of regular clientelle or help with getting cheaper options for wifi/breakfast so ended up getting worse service and very inferior rooms. There are other hotels nearby which offer better quality so I would suggest the hotel looks at better rates for repeat customers. I have had sixof my team staying at the hotel We dont get group rates or any special discounts. No sign of investment being made in the bar area . Very basis restaurant menu. Not suitable for people like me with restricted dietary needs (halal). I have had to call for deliveries from outside suppliers.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
I loved how modern the rooms were and the staff were very friendly Only issue was a lot of dirt/ dog hair on the floor which would stick to our feet and end up on the bed
Very Convenient - good location - good parking - nice room - Good food !
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
the room design, cleanliness staff can be more friendly
convienance Food was pricey
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
all fine except rooms dreadfully hot
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
Gym Room was hot when I arrived
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
Friendly staff and nice lounge. Very clean. Within a short taxi drive of bars and restaurants and twenty minutes from Manchester by train. Would happily recommend.
The easy and straightforward breakfast-time with plenty of papers and selection of foods. The hotel had a party booking the same night as I stayed there. Having driven for some time prior to arrival I was tired and looking forward to a restful night but was kept awake past 1.30 in the morning by the loud music (and I was on the 3rd floor.) Also, the evening meals provided were by room service-only because (in the words of the receptionist) the restaurant wasn't available. Hence, this is why I rated the comfort level during my stay as 'poor'.
Comfortable, clean, friendly and helpful staff, excellent value None
location good very clean no
The comfort and efficiency of staff to respond to queries and they all seemed very cheery. Nothing
its closeness to major motorways the lack of facilities , i.e pool , spa , gym , its seems to be more aimed at the business person rather than the more relaxing stay for couples , I was there with my girlfriend from Scotland and felt that it wasnt the romantic place i thought it was going to be , so on that point alone i would say that were are fairly disapointed with our stay there .
Clean In an industrial estate
Very nice, clean hotel. Easy to find. Arrived after midnight and staff were still friendly.
the colour scheme of the room and the bathroom beds could of had better pillows and more tv channels on the tv
Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
Atmosphere, friendly staff
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Very clean, comfortable beds,excellent food and service.
The setting and atmosphere. No Leisure Facilities
the whole experience was great. the food was excellent
Comfortable and relaxing
staff creaky floorbards
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
Very good and friendly staff Housekeping and breakfast extremely poor
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
excellent service esp restaurant staff
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
The food The internet service was expensive and difficult - you should offer something which can be used for more than 24 hours
The staff were very friendly and welcoming, the rooms were clean and very comfortable and the selection of food at breakfast was good. in the double room that we had there was only only one tea cup between two of us
the room was very comfortable and the breakfast was excellent quite a long walk to the room
Convenience, I arrived too late and left too early to enjoy any of the facilities but what I did see looked impressive. Bed matress was too soft and springy - I didnt get a lot of sleep. Shower was pathetic. I was in a room next to a store cupboard and I found it rather noisy first thing in the morning.
Room was large and well decorated, the bed was comfy and the hotel quiet Some other guests were noisy when going to their rooms late at night
The spa facilities were accessible and we were encouraged to use them The room was a long way from the reception and the corridors are difficult to navigate , signage could be improved.
We enjoyed the excellent food and the staff we were in contact with around the hotel were very pleasant and helpful. There is nowhere to answer in question 3 the fact that we were travelling as mother and daughter. ( This is not a complaint, just an observation ).
clean, tidy, great staff, friendly beer expensive when paying £95 a room
Peaceful surroundings,and delightful grounds. Bar prices extremely high.
very friendly staff, room was clean, the setting of the hotel is beautiful I used the gym and was surprised not to find desinfectant available and therefore people not cleaning their machines after utilisation. The room was very warm because the window only opens a couple of inches, which would get worse during warmer periods of the year
Very pleasant and helpful staff throughout the hotel and quiet room that was requested was allocated even during a very busy period. Excellent rooms and leisure facilities. Bacon at breakfast was undercooked.
Good ambiance, good Spa facilities, very helpful staff, beautiful floral decorations,well maintained,modern, very clean and fresh. Could offer shuttle service into Knutsford for guests, or to Tatton Park for the Show. Renew daily bathroom toiletries and include body lotion or moisturiser,renew Tea/coffee supplies daily.
A lovely 4 star spa hotel which could easily be a 5 star. Lovely surroundings and hotel itself had lots of cosy places. Possible upgrade on bathroom but like any hotel they are used so often that it is not always possible to keep spending the money.
The Spa was lovely and staff were very helpful. Only one set of towels was provided in the room despite having booked a double!
Friendly atmosphere, good quality breakfast with a vast choice of food Did not appreciate the spa being open to non residents and also did not appreciate the problems with payment following our stay. Your hotel have debited my bank account twice, which had i not been vigilent with my account may have gone unnoticed.
Pool was nice, although jacuzzis not working. Bar staff were efficient and friendly. 11am check out was good. Jacuzziz not working was disappointing. When we enquired about booking a cab to go to Tatton Park for the evening I was surprised to be given a list of numbers to try. I would expect a 4 star hotel to automatically call one for you. Bar prices were expensive.
Friendly staff and good service
Offers a great location next to knutsford, which has great resturants, wine bars, shops and walks. Great to come back and relax in the spa. I think the breakfast is a little expensive.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
good breakfast hotel décor faded.Noisy lift which looks like a factory lift inside. No soap or extras in bathroom just two towels for the two of us.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The facilities were poor, needs updating Decor and poor quality food, ate out
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
Location Wifi not across the whole place as quoted
Calm place, traditional decorations, kind staffs. It's not like any commercial modern hotel, but excellent for home-made relax.
Comfortable beds, decent size rooms, good food, quiet If anything it was a bit too quiet. Little opportunity for people-watching!
Location excellent food excellent,very quiet spot. Yes,Should be shown to room by staff ie customer care,en-suite bedroom no shower & no mirror over dressing table.
The price room and hotel shabby - breakfast v basic
Quiet location. The size and standard of room.
It totally needs refurbishing. It looks very tired and dated. I was originally put in a room with just a bath and no shower and had to move rooms, which the hotel was fair about.
Rooms in need of updating. Television onlypicked up one channel,
Staff - very very helpful and pleasant. Food great - home cooked - makes such a difference.
Excellent value for money, staff very friendly and efficient. Meals excellent. Only negative, not shown to room, would have been a nice little touch,