Pool, 1st floor, friendly sheets looked slept in(very, very wrinkled), next day asked to have sheets/towels changed, Bed sheets, same ones. I know because 1st day I noticed a spot that was still there, was same sheets. No free coffee for guests???, no fruit or anything for guest. very pricey should be something for guest.
Residence Inn are nice, clean and always up-to-date in my experience and this location doesn't miss the mark in that regard. Completely Fresh smelling in the hallways and room. *Tons of outlet plug-ins spaced throughout the room (~20+). Room had small king sized bed. Room was small. Bathroom tiny, including tub. Breakfast area tiny and cramped. Hallway narrow. Elevator was tiny. NO handicapped button for automatic door opener on main hotel door.
staffs were very helpful. complimentary breakfast is good and saves you a lot specially if youre having vacation with your family. i did not find an ice machine. i went to frontdesk just to ask for ice
Thursday night and no NFL Network.....are you kidding me?
This guest did not leave comments about this hotel.
The fact that it had a kitchen and I can cook my own food I came in from a long evening turn on my music and it wasn't even 5 minutes when front desk was telling me that I was disturbing the peace instead of telling me to turn down my music and I don't think to begin with my music Was loud at all!
This guest did not leave comments about this hotel.
staff was great, clean, rooms are spacious No restaurant
Spacious and attractive room, felt more like a studio apartment than a hotel room. Felt like it was recently remodeled. Cleverly positioned TV and desk allowed bed and couch watching. Very nice kitchen with full size fridge/microwave/dishwasher/stove. Didn't have much interaction with staff, when I visited the front desk it was typically empty with no bell to call for help. Kitchen would be absolutely perfect if it had some kind of oven, but that feels like I'm asking for a lot!
very nice laundry a/c super underpowered and no air flow.noisey - could hear people talking from above and heard every foot step
Allowed extra half hour at checkout, gym, breakfast and staff The bed not the best. Wife back was hurting the next morning
This guest did not leave comments about this hotel.
Big room, comfortable queen beds, clean, beautiful decor.
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
Loved the bed pillows and the comforter wish I can take those home lol
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
The room service needed to be better Room service
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
good location bed too soft
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
yes it was good yes it was good
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
Kind helpful staff
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
Almost everything about it was amazing Their pool facility does not have a hot tub
Check in staff was friendly and helpful. Elevators did not work.
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
super clean, friendly staff wish they had a jacuzzi
Very close walk. Could even see the park from the window Pretty basic and bare bones. Nothing special. But booked for location Reservation was under wrong name and address and it took forever to check it
Staff was friendly, location is pretty good. The hotel interior and rooms need renovation.
The location was great. Additional unmentioned charges at check in. got to our room and it looked like it was already occupied. got moved to a much smaller room with a much worse view. overall unpleasant experience for the money that we paid. 2/10 would not recommend.
The building was old but well maintained and clean. The room we had on the top floor had a broken air conditioning unit, so it was an uncomfortable nights sleep
Beautiful older hotel: clean, well maintained and updated. Great location: BU, Fenway, Kenmore Square T, Yawkey Light Rail station Friendly staff $10/day coupon for the nice hotel restaurant Great rate via Kayak over Christmas week Really nice suite upgrade with living room and kitchen My 2nd floor room transmitted a lot of traffic noise from the adjacent Turnpike Nice "Full" kitchen with refrigerator, sink & microwave, but no utensils, plates, cups, silverware or cookware. BYO everything. Very basic fitness room.
Located within steps of Fenway Park and the Kenmore Square T station, with decent restaurants within two blocks, the location is wonderfully convenient. While room rates vary from week to week, they are usually well within my reach and very low by Boston standards Somehow the hotel didn't have my booking, but I had a copy of the on-line reservation and payment. They were able to accommodate me but there were some uncomfortable minutes. The room wasn't ready until 3:15, which is unusual for them.
Location close to our meeting in Copley Square Very dated. Old windows that don't filter street noise even on 6th floor. Worst of all is their ridiculous cancellation policy of 72 hours prior to arrival. They wouldn't waive this even though I had just reserved online 50 min before. This place is an overpriced dump!
Price Location Staff $10 gift card to restaurant Hallways and rooms were dated Noise from the highway was excessive - no window soundproofing Wifi speed Elevator speed Lack of outlets (especially near the bed)
Convenient location Very antiquated but in good shape
Price Location Cleanliness Friendly staff Small rooms Hotel itself could use some updating
I selected this hotel for its proximity to places I wanted to see & the fact that it was a historic building. Bathroom was very clean, but awkward. Bed was comfortable. Staff was friendly enough. Room was stuffy & AC cooled very slowly. As I was on the 5th floor, they'd screwed the window completely closed, so I was unable to use it for venilation. The paint was peeling off the baseboards. The furniture was old, cheap & veneer was peeling off. Mini-fridge wasn't even on. Carpet was visibly stained & dirty. Walls have not been updated for sound, as I could hear the lady in the other room constantly coughing. Shower could use a rounded curtain rod for more soace, as the tub is mostly likely from the 50's and quite narrow.
This hotel is very well located in Kenmore, where there is a little bit of everything around, a T stop, buses and walking distance to Newbury street and the shopping area. Specially, it is very close to Fenway Park for those who are interested. It was comfortable and we had everything we needed, including free wifi in the room. Our stay was perfect. I believe the prices are a little high for what you get in a 3 star hotel. But, in Boston, the hotel prices are high in general. In this hotel you are basically paying for location.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
The level of service was excellant. The location was great. The room and view was excellant as well
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Room Services, good people
Great location, comfortable,clean
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
great room, location drinks in bar were very expensive
Excellent service, lovely room Bath room too small
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
restaurant was closed for dinner & breakfast
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
the parking attendants were very courteous . reception staff were very courteous too.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
Great location, good hotel. They should have a kettle in the room.
Things were clean But would have liked things to be closer
It was economical. The hotel wasn't what I expected. We were intially given a room which had not been cleaned - ie. dirty towels and sheets. We complained and were moved to a new room. The facility was ok - the "continental breakfast" was a joke - I would probably not recommend this hotel.
The location was awesome... close to where we were going. The showers were disgusting, the blanket had a hole in them, for being a smoking room it smelled like pure stale cigarettes..
Location only Low quality, small room
If you are a non smoker- never never ever settle for one of their smoking rooms. Plus you'll be out at least $200 for something that's hardly with $50
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
Peter Dangelo was great and extremely helpful. Kudos!
Perfect position and really nice room
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
the location was not well signposted
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
croissants/view from room/location
Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.
Location The bathroom was dirty and had mold all over the shower. The room was rather run down.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
Location is centrally located The room was small and not noise proof
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
Brand new hotel Staff are not up to the W standard
location, comfort, quiet overnight parking does not have to be this expensive
I found the overall experience of staying in the W very relaxing and comfortable.
Clean, comfortable and in a great location Lobby extremely loud
Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well . I would have liked to see more selection of snacks for purchase . At least offer some healthier options .
rooms very nice,shuttle service to metro very much appreciated The breakfast is not very good and twice there we're a lot of things missing,toaster not working well. the man working in the breakfast area seemed overwelmed
Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning. Pillows were too soft.
Beds Room was not made up one day
Very friendly staff. Nice, clean rooms. Free shuttle to train into Boston.
The hotel was easy to find, check in was quick, and our room was in excellent condition. Coming from the other side of Boston we had to go through some heavily congested areas, but this is not the hotel's issue, though it would affect us choosing it in the future.
The staffs are very nice. Our room was very noisy from 5:50am to 12:45am every day because it's next to the Tline metro track. The train runs every few minutes, very annoying.
Very unhelpful and inexperienced front desk. I booked a double room and they tried to give me a single. When I went back down to correct their mistake they tried to tell me they were sold out. The shuttle took 2+ hours to get to the hotel. There was a train right next to the hotel that kept us up all night.
Difficult to find an hotel in Boston area, with acceptable fare . Comfort Inn Boston do propose it at a "regular" rate. Hotel near train tracks. Train noise during the night. Extra 3 $ fee to pay in addition to booking.com rate. I think I booked twin beds , but Comfort Inn didn't get the request.
convenient shuttle route to take the train I had 2 reservation for one night and one week, when my second reservation started the hotel made a mistake and cancel my reservation for no reason, apparently "someone" cancel the reservation, the Manager (Kellie Pabst) didn't know who and when did this cancellation. She wanted to charge again for the one week reservation, I had to call Expedia to have a solution, because the Manager didn't want to do anything. I had to wait 4 hours to solve this problem, but the manager didn't seem worry about it. She treat me very unrespecfull
Comfortable bed! We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.
remote control did not control the t.v, we were in a handicapped room, so once you were in bed, how does a handicapped person change the channel??
the internet and the shuttle to airport
Paid a little over $100.00, and no valet fees seeing as how it is self parking. Free breakfast.
Water was leaking from my bathroom ceiling.
The shuttle to the metro The smell of the room as if people do smoke there although it is none smoking room
For me having lived in Dorchester for many yrs and recently moved to the country, it is super convienient for a wkend getaway.
closeness to the city next to train tracks, couldn't sleep the all night due to the trains passing by
Location and the staff
Great service. I lost my credit card and the concierge was very helpful in getting that resolved. I had to wait 25 minutes for the valet to bring my car for pick up
Sumptuous luxury, privacy, waterfront location, Old North End proximity 500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time
Good location. Very quiet and peaceful. The bathroom counter was nice. For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.
Convenience, facilities, cleanliness and friendly staff
Location was great but staff could have been a little nicer.Amenties like iron board and iron were shared with the floor.Room very small but clean.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
Clean, modern rooms in great central location. 2nd elevator not working.
This is a nice centrally located hotel with a nice room, including plasma, free wireless internet and great food options for delivery. Definetely a good accommodation for boston - walking distance for everything. The gym was closed.
The one thing I liked the most was the location, it is convenient to a lot of areas. I loved the hotel staff and how friendly they are, as well as the bar/restaurant with entrance from the lobby. Rooms are too small, not comfortable at all, with one chair only in the room, and a lot of construction going on since early Saturday morning. Rooms are always dark with one small window.
So close to all main spots in Boston downtown
Water Dispenser is good idea. Shampoo and Conditioner should be separated.
The location is excellent. It is close toe verything. There is no lobby to sit in in the evening.
The price and location was excellent. It was very convenient for my business trip. It was very clean and comfortable. Fitness room was very small. sometimes had to wait or come back to use a machine in the morning.
lack of fresh air
the rooms size and style
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
Good upmarket hotel at reasonable price with helpful & friendly staff
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .