Quiet. Very poor customer service from start to finish. After arrival I give my information and they can't find my reservation. Then the clerk answers a phone call and leaves me sitting there for 10 mins while she helps the person on the phone. They try to send me to another motel that they describe as " not as nice" until I agree to different accommodations than what I booked. Go to the room where there is an overwhelming smell of carpet deodorizer, no towels, and a TV from the 90's with 6 channels. Should've gotten the hint from previous reviews but the price sold me on it. Next time I'll spend a little more and book a better place.
Nothing The hotel is disgusting and breakfast is literally bagels and two choices of cereal. The "clean" towels that were in our room had stains on them, the toilet seat was dirty and had hair on it, and the chairs in the room had so many stains on them that I didn't even want my dog touching them. When I asked for more towels, of course they didn't have any clean. Half the time the lady at the front desk wasn't even there and wasn't seen for long periods at a time. I do not recommend this hotel at all.
Room was dirty and the breakfest was not good, the only thing which was good was the king size bad and clean sheets.
The location was very good, it was close to the beach and not far from main stores. Staff was nice and helpful. The room had a unpleasant smell, the a/c was not working properly, Shower had a smell, and the carpet was not installed correctly the edge of the wall looked under construction. Definitely not clean or neat, it was to late for us to book a different room so we had to settle.
Location no clean towels
The staff was friendly. There was mold on the walls. Nothing was up to code.
The front desk ladies. The hotel was not keep up. Needed to be cleaner.
The general location was close to a lot of fun things in Gulf Shores The fact that it wasn't very clean really turned me off. The laundry machines were out of order. They ran out of clean towels one day..and we only stayed three nights.
Good location When we checked in to our room the door to our room was completely open. Went and complained, the lady was rude and said the towel man or maid probably "forgot" to close the door. Only the bathroom light worked in our room. The beds were dirty, one bed had either dead bugs or something else all on it.
It was close to the beach I didn't like the fact there was roaches inside the room.
The staff was great and the location was perfect. The rooms could use a little TLC, but; it is an older motel also.
The Location Air Conditioner didnt work too well...kept freezing up
I liked that it was close to the beach area, right off the main highway. Staff was nice. the room itself was not in the best shape. multiple holes and patches on the walls. ceiling looks like lots of water damage with lots of patch works. bed sheets didn't look to be fresh
Nothing At check in staff person extremely rude. No coffee available in room. No iron or oroning board. Was told at check in because I got such a good rate I was not welcome to breakfast the next morning. Toilet leaked there was standing water in that area.
This guest did not leave comments about this hotel.
Quite spacious room. Bathtub and airco and fridge not in perfect condition, also the automated lock was not working, the staff had to open our room for us.
that it was not too far from everything Yes, the noise level from the people next door to our room was too loud. We had to call the manager on several occassions to complain about the noise level.
Nothing Everything, especially the stains, spills, 2 towels and the hottub next to the bed.
Nice Staff Wifi did not work, manager did not know why, thought cable company was doing some work, but it was off the first day, all night, and the second day. No phone in the room. No clock in the room. The AC control knob spun freely, the AC barely worked.
This guest did not leave comments about this hotel.
The price for the room, the location, and was very comfortable to stay in the room. Noisy neighbors.
I didn't like the hotel at all! Hotel didn't have a phone, bathroom was nasty, beds were small, grass needed to be cut. My overall experience was horrible. I will NEVER stay at this place again!
The location is great. The breakfast there was great at $9.99. The room was clean, plenty of space and a Kuerig Coffeemaker.
The view of the beach was very nice. We enjoyed the balcony and ocean view. The staff was very friendly and accommodating when we decided to stay an extra day. The atmosphere in the lobby was inviting with fresh water and coffee. The warm breakfast also included omelets or French toast made fresh. The only suggestion for improvement I would add would be to extend the beach chair/umbrella rental time. We rented the chairs for two days (Friday and Saturday) and we weren't ready to leave the beach at 5pm when the workers started removing the cushions and umbrellas.
Good location and beach access. Random room cleaning. The WIFI sucks big time. Plus they have blocked any outside signals. Want to send a text or email without paying them $5 a day, nope. Better go out to the street.
The staff was nice and the location was great. The breakfast was great as well. Bathroom was moldy and rusty. The carpet was stained. There wasn't significant disrepair but general disrepair was everywhere. In general it wasn't bad just not up to HGI standards.
I like the fact that it is right on the beach and we can hear the waves with our balcony door open. The hotel is clean and the staff is good about helping the guests. We have been to this beach and this particular hotel several times. It generally has the best value for a beach front room that is in a decent hotel. They don't have a complimentary breakfast. You can either pay for their breakfast bar or go down the road a bit to get breakfast. The beds are adjustable for firmness but I have trouble personally finding them comfortable. Our first night one of the air bladders in the bed was broken and we were so tired we didn't bother reporting it until the next morning. They did move us into another room for the duration of our stay as quickly as they could though.
Hotel was conveniently located My wife and I had to leave the night we were scheduled to stay around 9:30pm to get home to our 15 month old who had a bacterial infection. So we were not able to stay the night. The hotel told me to call expedia who "approved" the refund. The front desk person advised me I would then have to call back and speak to the GM to talk refund. Mr Bolin informed me I could not even get a partial refund because they could not book out the room to their sold out hotel. In case of emergency do not expect any "understanding" from Mr. Bolin. 3 important things I have learned from this: 1. Each Choice Hotel is independently owned and operated so a refund of some sort could of been given. 2. Sleep INN in Orange Beach values their $220 more than genuine understanding of the situation and my son's health. 3. I will never stay at a Choice Family Hotel on my dime again. I will tell all my friends this story and recommend the Hampton Inn conveniently located next door. Hope your "policy" was worth the lost business.
We didn't spend much time in the room because the beach location was perfect. Great restaurants in the area. If you love BBQ then try Moes across the street. Seafood at Sea and Suds to dine and watch the waves. The staff was friendly and eager to please but Betty the breakfast hostess was delightful and so pleasant every morning. We were very pleased with our stay.
Location was perfect, right on the beach, comfortable bed, nice views, friendly staff. Very small bathroom, shower not really clean, my hallway smelled terrible. Like poop. I was on the 3rd floor. At night time when we were sleep my husband & I smelled poop.
Price was okay, proximity to beach was great. Bathroom needed to be cleaned a little better
Myself and a group of friends came down to Orange Beach for the Florida George Line Concert. Sleep Inn had a great location that was easy to find. Clean room and overall very clean hotel. Staff was super friendly and knew the area well. I think it's a really great place if you have to do an overnight or maybe a weekend stay. We rented a two bedroom for 4 people; there's going to be a space issue no matter how you look at it, but I feel that even with only 2 people there wouldn't be much room. It was an excellent room, but do know ahead of time it is a little close quarters.
Location and price
The proximity to the beach was great! Room was small but everything seemed new or newer. Well..The proximity of the beach greatly diminishes when they lock all the outside doors. The front door was the only one open. When I asked the attendant, he got rude and told me they had noise complaints so they locked all the doors. Wouldnt you just stop the noise instead? And the AC unit was way over its head in the room. Kinda worked...sorta.
Great view and right on the beach, staff was amazing...very comfortable beds Ice machines didn't work and needed some general maintenance and repairs done around facility...parking was horrible
Closeness to the beach breakfast was good too. The pool was small but clean
Great location, good breakfast, clean room Door to the bathroom was broken, shower was partially painted, toilets didn't flush properly, ocean view was more of a parking lot view, and the minifridge was extremely loud.
Confortable room. Quaint pool area. Balcony is a plus, but a bit small and narrow. We weren't given the option of having a beachfront room. No rooms are smoking. No microwaves in the room. Elevators are extremely slow. Very small continental breakfast, dining area too crowded to tackle alone with a 10 month old. Beach access slightly inconvenient. Definitely overpriced. The majority of the hotel faces the adjoining condos and hotels rather than the beach itself.
Beautiful view, very friendly staff. No
Location Lots of issues... Too much to mention. Location was ok. I will not go there another time.
The hotel was clean the rooms were great the free breakfast exceeded expectations. The private beach was well kept. Everyone at this hotel was very friendly and very courteous. Closer to a 4 star than a three star. There were a limited number of dining establishments in walking distance.
The hotel staff was very accommodating as we had our elderly grandmother with us. They provided a wheelchair during our stay which really made things easier! Staff was very friendly! The wifi internet services was somewhat slow.
Very nice heated pool and hot tub. Excellent spread for breakfast.
Very nice staff and Hotel; the Ocean Front view was excellent; Breakfast outstanding. I wanted a suite; they did bring out a roller bed.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Breakfast was delicious and the pool is divine. The hot tub's jets were too strong and shot water everywhere. We were very frustrated that the hotel staff decided to spray paint the fence around the pool during peak pool hours and the fumes were so strong. There was very loud construction as well.
Great room for the money. Room was a little small but had everything you need.
Very comfortable and clean. Great location By a Walmart and across the street from the beach. Breakfast was great.
Free breakfast, wifi, swimming pool and hot tub. The staff was overly friendly and the location is great. A very short walk to the beach( short enough for my 2 year old) but they also have a shuttle if you need it. Several restaurants, ice cream shop, and grocery stores in walking distance Nothing to complain about except maybe better eggs with breakfast. They serve premade egg foam circles (but still very edible)
People were so nice. Looked more like a resort inside
Overall not to bad. Can't complain Elevator felt unsafe and was very slow
Location over priced for what it is
You aren't close to the beach and the room cost alot. The room was very small and the bed wasnt comfortable at all.
My husband and I went down to the beach for just a relaxing weekend we actually arrived a couple hours before check in but the room was ready and we were able to check in early which was a plus! We will be staying here again! The hotel staff were so friendly and helpful. And for the price it was just an all around comfy room and just a nice relaxing atmosphere. And who could beat having a Starbucks open 24/7 in the hotel. That was awesome..!! Nothing bad with our stay!
The staff was very attentive,the whole compound was landscaped to reduce most if not all road noise. We were very impressed with our stay. The only thing I could possibly come.up with is that the A/C was a bit noisy during the night. But that's because a light sleeper.
The staff was very friendly. Right on the beach. Close to everything. Continental breakfast was very good. Room could have been a little cleaner but not too bad.
Great pool. Easy access to beach Didn't have Internet and couldn't find my reservations then Billed my credit card twice.
Great spot to relax and enjoy the gulf coast at the coast. accommodations are more than adequate with great staff and pool, with easy beach access get to gulf coast and experience a great time, our second year here the only drawback was the noisy carts being used by the staff early and late in the day.. need some rubber tires, not plastic on the tile floor bring your own umbrella and chair as rental is high
Loved the staff and hotel! All aspects of it! People saving seats around the pool and not being there all day. Elevator was slow but we enjoyed and used the stairs.
Clean hotel Poor customer service.
The room is big and very clean. There's a kitchen in the room. It'll be very convenient if you stay several days here. I like this hotel!
Even though we did not have an animal with us, I loved how this place is pet-friendly. As a person who works with animals, I was very impressed with the cleanliness and well put together the hotel was. The staff was very nice. We did have a closet door that was broken, but all I had to do was call to the front desk and make them aware,(as I did not want to be charged a damage fee), they made note of it.
Loves the Island House Hotel. Right on the beach, complimentary pool towels and beach towels, cafe on premises with great food and reasonably priced, and plenty of room on the beach. Highly recommend!
The location is fantastic and the staff is wonderful!
Location. The bed was excellent. Generally unfriendly staff to include the Restaurant folks.
Family friendly Staff wasn't very friendly. When I checked out the woman had her cellphone out and vapor cigarette. She was short with me when I asked if I would receive a receipt.
The rooms and the view were amazing. When I booked the hotel it said I was getting a king bed with balcony. I came to orange beach with my fiancé. However, when I got there they gave me too queen size beds, knowing we were together. Mind you I booked the room a month before. I had to argue with the front desk for thirty min until they FINALLY gave me what I asked for. Why not just do it right the first time? Why tell me you don't have an availability and then thirty min later when I said to cancel they said "oh we may have a room actually...." Get the f... Out of here. Really? Not to mention when you ask for towels the manager front desk lady has the biggest attitude. Great view but without good service this place is nothing. Treat people how you would want to be treated. I will not be coming back.
The best part of staying at this hotel was access to the beautiful beach and the view. Every room faces the gulf. The room was clean and toiletries were higher end. The tv guide was missing, the pillows were lumpy and the bed was further than i prefer.
The location was good. The pool is nice. They didn't furnish a refrigerator or microwave. They offered to rent one for $20 / night. It seem everything was for additional price.
Overall great stay. Breakfast was a little crowded but that happens.
Hot breakfast until 9:30 was good. Theres a bar within walking distance that was a neat place. And its next to some nice walking paths. Comfortable beds and great bathrooms also. Only an outdoor pool was really the only downside.
Front counter staff was warm and welcoming very eager to make sure we had everything we needed. Breakfast staff was friendly and welcoming. Room was clean beds were comfortable. Beds were a little stiff
This hotel was in a great spot, not too far from the beach and not too close to all the action. It's quite and friendly, there's even a decent bar and grill on the other side of the hotel. Staff was friendly and considerate. I'd stay here ahakn
Location Bathroom exhaust fan didn't work; shower head was not secure in it's support
The room was very nice and clean. There were children above us running up and down The halls screaming and slamming doors at all hours. My family and I didn't feel relaxed. We could not rest.
Not much, close to beach but you have to cross a busy street Upon arriving we went to our room, kicked off our shoes and chilled for a bit, I had to go use the restroom, there was no toilet paper to be found, my husband picks up the phone to call the front desk and no dial tone, so he had to go back down to the front desk and get a roll, then we see they didn't stock towels and the bottom of our feet from walking around in the room are now black. The only thing housekeeping did to our room was make the bed and the coverlet was either stained or dirty. We paid good money to get a room at this time of year, but I'm telling you here and now,we will never stay at this hotel again. It wasn't worth over $700.00 for three days here.
Availability when we had no other options! Rude check-in staff. Had to ask for towels and TP. Breakfast room was not well stocked. Refrigerator was not cold. TV was terrible. There were no carpets. Too far from beach.
It was next to beach! I just didnt think it was worth $156.00 for the one night. The breakfast was horrible, no hot food, just dry cereal and pastries, with packaged oatmeal, and i should of stuck with my first mind and that was staying at Hampton Inn which i should of paid the $180.00..
The Hotel was across from the beach which made it very easy to return back in case of forgot items. Also, the hotel did provide laundry rooms and ice machines, which made things easier overall. The cleaning service came to my room once during our 4 day stay. We did not leave "Do not Disturb" signs on the doors, and still we only received clean towels and had our beds made once.
Everything was great Water came in under door from rain on backside of hotel
Pool was nice, 40 feet from the beach Clean room Bed was tiny Breakfast sucked Elevator was run down
The hotel is in a great location, and the rooms are nice. The front staff is unnecessarily rude; it was as if it was an inconvenience for them to assist their guests.
Location Wet beds, moldy lampshade, cable sucked, front desk personnel and manager were RUDE
Loved that this hotel was so close to the beach! Facility was clean. A bit dated not a big deal and didn't effect our stay. The floor are tile which made sand a big issue (of course being near the beach im not sure carpet would be better).
The room description was wrong! No private balcony, no ocean view, room was old, smelled terrible, had holes in the wall, mildew in the bathroom, cracks in the ceiling, staff was rude and the elevators smelled like pee, also after second day there wasn't an ice machine that worked in the building! Never again!!!!!!!
Access to beach, location. Elevator not working properly.
Friendly staff, clean rooms, clean pool. Very cold air conditioner. Older building showed its age. Cheapest rate by the beach on Gulf Shores, but you get what you pay for.
Proximity to beach and local amenities. We found no fault.
Nice location. The A/C wasn't very cool. The balcony was very small.
Food on the property is reasonably priced Convenient beach access Pool is large and clean, indoor/outdoor Hot tub! Hotel showing signs of age - a few plumbing problems in the room Staff was hit or miss. Some were awesome, some terrible
Beds were comfortable. Hotel was clean. "Angled beach view" was as advertised. for the one person who could see it at a time, the vbiew was okay. The other person was out of luck unless they wanted to see the neighboring condos or their pool Room size, Difficult to control the heating/AC TINY bathroom "Angled beach view" was as advertised, so when combined with the minuscule balcony, only one of us could sit on the balcony and see the beach/ocean at the time. There was room for the 2 of us, but only one could see anything
The room was very nice, clean, pretty spacious. We had no complaints with the room or staff. We just thought it was a bit overpriced. I will qualify that by saying, I know it was peek season but at 299 a night it was a bit much. We are use to staying in a multi bedroom condo with kitchen for those prices. We were just staying one night and a lot of other places were booked up so I understand. I'd stay again under similar circumstances.
It had everything Jelly fishes were everywhere sadly but the resort was great
They had every kind of food, from pizza and ice cream to seafood, and at a pretty reasonable price! Plenty of lounge chairs by the pool and the beach. They also had an outdoor bar and a nightclub! And played music all day! Didn't need to leave once! Pizza and brunch were delicious! Can be loud at times because of children, but it's a family place so you can't expect it to be perfectly quiet. Next time I would choose a room on the outside of the towers facing the ocean instead of the pool area (but still a great view of the ocean on the pool side!) Patios were very small. Could not fit 3 people on it comfortably at the same time.
All inclusive! Bathroom was small
Our balcony was huge with an amazing view of the beach . It was room #5015 . Everyone was so friendly and the place was very clean . We will stay there again ! No negative comments on the hotel .
Everything was kept super clean and the whole staff was amazingly friendly. Have stayed here once before and it was just as great each time. The rooms are nice and the view is perfect. Good distance from the water and awesome pool area The restaurants were extremely expensive and they didn't let our pizza delivery lady come up to the room. When questioned, the answer was so that we would be more likely to buy from their restaurants.
Good food. Kids had fun at the pool. There was a left over ice cream in the freezer when we got to our room. I kept wanting to put more foil on the rabbit ears on the tv. Tv sucked. No microwave to reheat your left overs. What hotel doesn't have a microwave? Oh and the tv sucked.
Me and my family enjoyed every aspect of our stay!!
Oceanfront view, breakfast (Pancake House), beds were somewhat comfortable. No laundry mat or a bit outdated, not enough channels.
It was in a great location. Right on the beach, within walking distance to The Hangout and many other restaurants. For the price, I was expecting immaculate rooms, the room was a great size beings we had a king suite, but it definitely needs to be updated, furniture was horrible! For the price of 349.99 a night I expected much better rooms. The lobby was newly redone and looked great, so I figured the rooms would be the same!
Everyone was friendly and willing to make sure you had what you needed.
The staff was super friendly! Far away from the beach. Hard to pull out of on the road.
Nice location, about 5 minutes from beach ,go kart track across the street and min. Golf down the street as well.
Basically everything at the Tides is great. Previously, we had typically stayed at a regular Best Western or maybe once at a Plus property. The quality difference on a Premier location is evident immediately with this place. The property opened in June 2016, so everything has that "new" feel to it. The entire building has a contemporary beach chic style to it. The lobby is on the fourth floor, and joins a large dining/lounge/bar area with huge windows and an unobstructed view of the Gulf. This space serves multiple purposes, including a bar area, entrance to the spa and the dining area for their free and ample hot breakfasts each morning. My wife's only critique: no bacon. But I enjoyed the two varieties of sausage available. The pool area is definitely nice but not necessarily remarkable. It has an outdoor bar with pool and hot tub partially hidden under the building overhang. A little more separation from the bottom-floor parking lot would be nice, but still pleasant. The property has its own walkway directly onto the sand, which is a must for us. The fire pit along the side of the pool bar is a nice touch, and was a welcome stop after a chilly evening walk on the beach. Rooms mainly start on the fifth floor, which guarantees a great view - if you select the right room. Some are "beach view" which means somewhere along the side. There are only about 25 "beach front" rooms, which mean they directly face the water. Be sure to ask for them if that's what you prefer. All told, this is a great property, and we will probably stay again. My only complaint is the same I always have: the pillows and mattress. The bed could easily be fixed with a small foam mattress topper. But the pillows are the typical hotel terrible. I eventually used 4 to get comfortable. Bring your own. Our bed's comforter also had a small stain on it, but this was minor.