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great value, friendly and helpful staff, comfortable clean rooms with great beds/bedding
The actual room was fine, just as you would expect from any non-budget hotel. On the online booking site it was described as a "boutique hotel" in an excellent location. There was nothing special about the place. I have no idea why it was described as "boutique." I booked there based on the description to give my daughter a different experience than the other hotels on our vacation, but it was very similar to the Doubletree we stayed at in Flagstaff on our drive out. I don't know what I expected, but I was certainly not impressed. The price was about double what it should have been for a similar room at a name brand hotel chain. I would NOT book a room there again. Website reviews also stated hotel was 0.7 miles from Angels Stadium. According to my car odometer and Google Map App it was closer to 1.1-1.2 miles, too far for my daughter to walk in summer heat. If you have to drive to get where you are going anyway, location is NOT an advantage as advertised.
The location in proximity to Angels stadium was fantastic. Nice decor, clean and quiet rooms, good breakfast.
Clean and quiet. Breakfast selection was limited and quality was not very good. Having stayed at other Ayres properties, I expected better. The free hot breakfast was a main reason for booking here.
breakfast. Good value.
The staff was extremely helpful and knowledgeable. They helped us save money by booking a town car to the airport. The free breakfast was great. I liked that check out wasn't until 12pm. The hotel was located a short bus trip from Disneyland. For $5 we could by an all day bus pass. The bus drivers were always friendly and on time in most instances.
We love everything about visiting the Ayres Hotel. The people. The food. The rooms. Its proximity to Starbucks and shopping and close to Disney. There were ants in the bathroom
Very happy with the accommodations. Clean, comfortable, updated room. Breakfast was great and all staff I encountered were very friendly Nothing
No breakfast. Valet didn't know how to get to the pool.
Nothing The place looks nice once entering the lobby, but it's all down hill when you reach the rooms. Dirty, run down dump.
Like everyone, I liked the warm chocolate chip cookie. The staff was friendly and helpful. The location was convenient. Most people seemed to be there for Disneyland visits and I was not but nobody got on my nerves. Parking lot was under renovation so there was no self parking. Fortunately they did not charge for in and out. Fitness center could use some more machines. A heads up when I booked the room about the parking situation would have been nice,
The location, facilities and friendly staff Food service closed by 11pm on Saturday night
They just need to service better at the bar and deploy more people during peak times
We arrived early and they accommodated us with an early check-in. The room was standard and pretty clean. The hotel staff was great and even helped us find a great sushi place to go for dinner. The housekeeping staff was great as well. For a quick trip, the overall experience exceeded my expectations for paying such a cheap price. Would definitely return.
I love the shuttles that they have for Disneyland. It's probably a 10-15 minute ride over depending on traffic. All the shuttle drivers are nice and helpful. Rooms are always clean and nice staff are friendly and have cookies at the front desk if you ask. When we tried to go to Disney on Sunday they changed the bus schedule on us. We didn't know until 15 minutes after the shuttle was supposed to arrive and we asked. If you stay and go to the park keep up on shuttle schedules because they change! Paying $15 a night for your own hotel parking kinda sucks too.
Very run down
Complementary warm free choco chip cookies upon check in, they were soft and yummy! My son loved that! the beds are the comfiest hotel beds I have ever slept in. Was worried that the ambulances at the nearby hospital would keep us up but the beds were so wonderful that I slept like a little baby. SUPER clean lots of fun things around to do including a complimentary shuttle bus to Disney resort! Only 8 minute drive, SUPER quick! Also the night time driver Ray is a lot of fun! He did little magic tricks and told cute jokes. He also gave my son another free cookie and even a free Mickey mouse calendar! My son wrote Ray a letter telling him that he was "the best driver EVER". They overcharged me. I had two rooms for 4 nights and upon checking in to my room I looked at my bank acct and each room was charged a separate $100?? Called the front desk and had to get my bank on the phone but they took care of it. Had to go without some vacation money for a few days. Then the front desk manager accidentally charged another $100 to my card, leaving me without $300 of my vacation money for several days. Uncool. They did their best to fix their mistakes but didn't offer any compensation for me having to go without my spending money which I was upset about.
Bed was supper comfortable Parking situation. The parking lot was full in front of the building. I had two cars and was told I wouldn't be charged for parking one. That wasn't not true. Also. When they parking lot was full. There was no one there directing anyone to the other parking structure. I had to guess and ended up across the street in what I was later told was a federal building parking lot and that I had to move my car before it was towed. The hotel said that I had to park in there structure. I asked how I was suppose to know where it was and the guy just said I'm sorry. It was right there. I was like, right where, there are no signs. Long story short. I paid for 30 min of parking at a federal building parking lot. Instead of the hotel.
The room was very spacious and for the most part, clean. The view from our room was great, we could see Angels stadium. The carpet could use a deep cleaning. My son is a crawler and we didn't realize the floor wasn't clean (to the eye, it looks pristine), it's a dark carpet and hides a lot. My son's knees and hands were black from the carpet, for the short time we allowed him to explore. The hotel is next to a hospital, so there is a lot of noise from sirens. It wasn't too bad, and easily ignored. A little disappointed wifi was not included for the amount we spent on the room.
The fire pit. The cash deposit and the pay $15 to park your car. Totally was not describes prior to purchase or I would have stayed at the Embassy suites.
I like everything about this hotel None
the room quality was excellent. it was too busy and we were not notified of the large crouds to be expected which meant we couldnt use the hotel faciliities as we would have liked to at times
Good overall. No free wifii internet. It should be free because every other hotel offers free wireless.
Nice hotel, clean, good staff. Big room, comfortable bed Lots of extras (have to pay for internet, to go to gym). Lobby is dark and brooding.
I liked being able to walk to the convention center. I didn't like the size of the rooms for the price. I have paid less in Vegas and Palm Springs to have a double bedroom. Plus I was unaware that not only was I paying extra for taxes, but that I was paying a nightly fee to Valet until I arrived at the Hilton. So an additional 60.00 a day was added to my bill which was not a wonderful surprise for a family attending a cheer competition. This will make us look else where next year.
it was close to disney and shopping no
I like the attention afforded by your counter staff, the services given by the SuperShuttle as it was not a hassle requesting for a pick-up service on our trip to Arizona, the serenity of the place and lastly, its nearness to disneyland where we had not encourted hassle getting a ride. the hotel my consider adding some fastfood outlets to cater to other international tastes.
location + staff high price + parking value
staff are nice and attentive
the location to the convention center, it was awesome and the location to disneyland - great walking distance to all areas so the location was the best for me The internet was really bad. We had drop off's after paying and at least for two PC's we were unable to get back on after paying. I did get my money back on one PC but not the other. Not good at all should be up all the time.
great location to Conference centre and disneyland, food etc. Not a hotel as such, no hotwater jug, no fridge or mini bar, no milk on 2nd day. no room service food.
The grounds were beautiful and the desk staff were amazing. The food was very good. Close to Disney. Hot water problems, we were woken up after 11pm and they tried to get in our room. Told us someone on the next floor didn't have any hot water, he wanted to check ours. Said it was fine. Next morning our shower ran out of hot water. Called again, somebody else came up and changed the valve. It was an annoyance.
Rooms are nice and clean. Breakfast is good. Prime location I got 1 item dry cleaned and they lost my item. I was stressed and pissed off that they couldn't find it. After a full day of them searching everywhere they finally found it. Apparently someone didn’t do their job right. Other then this little incident it was nice. It wouldn’t hurt if they updated the fitness center. Good, but I've stayed in hotels that I paid less and the gym was more up-to-date.
clean rooms Rude staff and very limited parking. I had to walk fairly far with bags ect. Hidden parking fees of $10.
For what we needed the location was excellent (walking distance to Angel Stadium) and a CVS within a mile. The staff was incredibly nice and attentive. Room service was brought timely and the food was hot. The buffet breakfast was plentiful and catered to everybody's taste buds. The indoor pool area was clean and kid friendly. The Valet staff was extremely friendly even though we didn't use valet he always gave a warm greeting, ensured our needs were met, if I could remember his name, he'd get a kudos. The architecture of the inside of the hotel was very appealing for me. I loved how you could walk out of your room, look down and see the bar/restaurant area. There were four of us, two adults two young kids 8 & 5. Between the breakfast, the evening gathering, location and indoor pool, this hotel pretty much met all of our needs. The reason why this hotel didn't get a 5-star rating from us was because of a few different things. First poor maintenance upkeep of the room. The shower door handle was broke from the outside so we had to open the shower door for the kids when they needed to shower. Paint peeling from the bathroom Doors Big patches, you can't miss it.There was one remote for two TVs. The sliding glass patio door latch took two adults to relatch. The security latch on the inside of the room door, screws were coming out of the door. It almost looks as if somebody tried to kick the door and from the bottom of the door. And the couch in the living room area was extremely uncomfortable ito was extremely narrow and the cushions gave away easily. It cost $18 per night to park there.
I was very impressed with the way this hotel was run. The staff was courteous, everything was clean, nothing was in shambles. The breakfast was great, and the complementary drinks in the evening was actually a great gathering place. My room was spacious. A wonderful overall experience. The only problem I had with my room was that the bedroom tv was not showing all the channels. It didn't bother me that much, seeing that I didn't mention it until I was checking out, and they sent someone to fix it as I was leaving.
Breakfast is outstanding each morning. Great staff, servicing of room and perfect location. Super Clean room. Will DEFINITELY stay again... Parking was very limited at the hotel. Seems to be a war between the adjacent college with the college having most of the parking spaces. Makes it really hard for the hotel patrons. They WILL tow you if you park in the wrong place (the staff warns you about this)
The room is very clean and spacious The foods are expensive and don"t have much choices same as the stuffs that they sell in their gift shop like bottle water and all others
Complementary breakfast buffet was amazing. Walking distance to Angel Stadium and close to Disney Land. Very nice suite rooms and awesome views. It would be nice if they didn't charge for parking.
close to Disney land, free parking Poor reciption, I was denied the breakfast untill I contacted booking . com and the spoke to the manager who solved the issue
Good localisation No place on parking
Fantastic location (close to downtown Anaheim, Disneyland, Angel Stadium, The Pond, Orange, I5/I57/I55/I22...), great facilities (tasty food, very nice interior and rooms), and efficient staff. I was disappointed that the continental breakfast was not free; the food in general was a little overpriced, but very good.
We like the convenient and easy access.. The staff were pleasant and helpful. Did not like extra payment for parking daily.
the fact that you are GREEN... could of used a pool vest for my kid, since I lost hers...
The receptionist and people who worked with clients Average rooms
The rooms looked great, beds were very comfortable, very clean rooms, and the breakfast was great! I have no complaints. I would definitely choose to stay there again and I'll send my friends and family if they plan on staying in that area in the future.
Great beds Wifi didn't work
The rooms are big, breakfast was great. The guy making waffles was really nice, great with all the kids. The beds are comfortable and it's in a great location. The A/C didn't work for squat. Set to 60. Never cooled the room down at all.
The cleaning staff was wonderful. I was there for a full week and they made my room look spotless everyday. The breakfast and courtyard were very comfortable and appealing as well. The staff at the front desk were very unfriendly and unwelcoming when I showed up. I was there by myself on business and the lady begin to drill me on if I was going to have guests show up to my room and if I was going to throw party. I then gave her my company credit card to book the room and she then proceeded to critique my company. Sorry lady, not what I was asking for. By this point it was after the 3pm check in but she said my room was still being cleaned and I'd have to wait another 20 minutes to check in.
Great facilities. Common place for families going to Disney. Did not recognize my prepaid reservation for the room. had to pay separately for a different room.
I liked everything, fast check in, professional and warm welcome, beautiful and spacious room and well kept grounds! I would stay here again! I disliked the fact I was only staying one night.
I loved the bed. It was so big and comfortable. I never wanted to get out of it. Everything in the room was modern and comfy and I was able to relax. I was very happy to find that I was on floor level and it was easy to find and get into my room. I had all amenities that the website indicated and everyone was friendly. Also breakfast is the most awesome thing in the morning. It took me three days to figure out how to work the waffle maker, but all of breakfast was easy, fast, and healthy and they even had alternatives for lactose intolerance and gluten free stuff. Very considerate. On one day, near the end of my trip, they cleaned my room while I was out and did not leave me any towels or washcloths. Next morning, I asked for four towels so I could have enough to shower that afternoon and the next morning and it took more than 2 hours to get towels and I only got three. Not the four I asked for. Also the bathroom was the smallest room in my suite. It was literally smaller than the closet. I expected a larger bathroom. Also, on the website and when I booked, it indicated FREE shuttle rides to and from Disneyland. They were NOT free nor did the shuttles come every 20 minutes like I was told. It was $3 one way or buy a pass for the shuttle and there was no place close to the hotel to buy a pass. I wound up buying a pass for the ART shuttle at Disneyland as I left the first day I went there as that was the only place I found to buy the ART passes where I went.
Check in was easy, the staff was initially very nice. The room looked really nice and clean. However, I woke up with multiple bites on my neck, face and arms. These were not bed bugs as only areas that were not covered were bitten. These bites are characteristic of mosquito bites. My room was right next to the pool so that might have something to do with it. I told the man at the front desk about it and he did not seem to care. He did not even apologize. He just said he would have housekeeping look. Everything looked nice, however I am now extremely itchy and uncomfortable after staying here. Wouldn't recommend
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
After discussing with manager Francisco for some time he reluctantly offered some compensation other than a token $50. The convention center is right out the front door and parking is the best for the Anaheim convention center. I prepaid for my room over 3 months in advance and Marriott decided they could make more money by selling my already paid for and booked room to someone else and then tell I'm sorry. So after having my money, making interest on it they then sold the same room to someone else at a higher price and said sorry we don't have a room for you, sorry for the inconvenience. We'll put you (my wife, kids and myself) in another hotel away from your convention where you are an exhibitor, cosplaying and on panels. Unfortunately this is the 4th time in a row that Marriott has severely under performed. This is no longer an isolated incident but a complete brand change from the Marriott I have always know. I would rate them at a 2 star at best with the new corporate image they have chosen. However the alternate hotel where they referred my Hyatt House was awesome. I wish they were at the convention center and I had booked with them. Marriott said I will have to contact Kayak to get refunded on the night that that Marriott did not have a room for me. Just one more hassle and present from Marriott for me. Oh and they gave me a "I'm sorry give bag" in the room with a different guest name on (evidently they did this to a min of 5 other individuals) and the 4 little chocolates we so awful that my 8 year old sone who will eat anything asked me if he could spit it out in the trash. I of course said yes and I had the same simultaneous reaction. I'll leave it at this.
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
The staff was AMAZING there! we loved out stay. The hotel is a bit dated but it was a great value for the deal we got.
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
The staff was extremely nice and helpful!
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
Great Hotel. Good Facilities. $28.00 to Park my car was a bit much
Rooms and Resturant
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
Location I like that was closed to Disneyland
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Comfort No room service Weird shower stall that is made so its hard to reach handles
Loved the market place and the Dj at the bar in the evenings!
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
TOO LARGE THROUGHT IT WAS A BOUTIQU
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.
Great service and the staff was very friendly and nice.
Location was great. The shower could use some updates.
Location. Quality not inpar with other Sheraton hotels
Earlier check in. Charged $18 for parking.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
Breakfast Price Location
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Staff @ Ritz LN are amazing-anything you wish at anytime can be yours. Club level (hob-nob w/the rich & famous) is worth every penny! Stayed at a few other RC properties & this one is by far my fav-not as stuffy as other Ritz-mix high class w/CA beach culture. Gorgeous spa; great products and a knowledgeable staff. Highly recommend wine flights at Eno for a fun time-avoid chocolate flights (rip-off) but the cheese & olive flights are great! Heading back for a week(yes, loved it that much;o) Bottom line-you will come back giddy as a school boy(or girl)!
What a beautiful hotel! The views are breathtaking! The staff was amazing, very accommodating, and highly service oriented. The flowers that greet you in the lobby were innovative arrangements, beautiful to view, and lovely to smell. Our room was so clean, and all of the essentials were there. The bathroom was highly functional for 2 -- separate room with toilet, and double sink so that 2 can get ready at the same time. I loved our balcony, and used it every day to read a book, or enjoy the view. The restaurants were fabulous -- they have thought of everything. The outdoor restaurant was my favorite. If you forget your sunglasses while the sun is setting, they have extras. If it is chilly once the sun goes down, they have blankets. There is just one change that I would request in our room, perhaps others. The air conditioner was probably the noisiest that I've ever heard -- each time it 'kicked on' it would wake us all through the night. There must be quieter technology available, a...
We really enjoyed our stay there. They went out of their way to make sure that our room was everything that we wanted. The service was incredible, always so warm and welcoming. We will definitely be going back for a longer stay.
We have stayed many times at the Ritz Laguna, but since undergoing a complete renovation its truly spectacular. The ocean views are to die for.
Absolutely the best! Best in location, features, staff and food. Nothing can compare!
The entire hotel staff knew my name from the moment I walked in the door. Everyone was friendly and everything from the food to the room was excellent. I enjoyed the pool and the room was big and spacious but comforting and welcoming at the same time. I'll definately stay again.
Came here for a weekend getaway with my lady. From the moment we arrived we were very impressed with everything. Location is beautiful - hotel sits on a cliff overlooking the Pacific. We just relaxed and enjoyed our time in the Laguna area. Treat yourself...stay at the Ritz.
I had been looking for a hotel in which we could stay for a long weekend. This was one of 2 hotels recommended by a family member, and we couldn't have been happier with our stay. The staff was very friendly, welcoming and helpful. Our favorite spot was the outdoor patio/bar which we enjoyed the beautiful weather and views.
I went with two girlfriends and the hotel was all we could ask for and more. Our room had an amazing ocean view with huge fluffy beds and a large flat screen tv. Both pools were very nice as well as the jacuzzis. The restaurant was good but pretty pricey. I would stay here again!
This hotel caters to their guest needs, whatever they can do to make your stay fantastic, they will do it. No matter what time it is, they will accomodate! Their rooms are clean, their bed and pillows are comfortable. When they turn down your bed at night, you feel more like home.
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.