Very clean !!! Very good customer service Lily Parrish
Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight!
$15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.
Staff are wonderful, specifically at the Mist, and values, very respectful and kind. Also, I thought I had misplaced some cash, and my room attendanant must have found it and he/she folded everything in my room nicely, and there was the bundle of money I thought I had lost! I loved the gym, the pool, the lobby bars and restaurants. Steve, Jimmy and Jamie, at the Mist, specifically, were kind and so nice and accommodating. Good service equals happy customers,they deserve a bonus for working hard and remaining not only calm, but kind, even at peak times with a variety of guests to deal with, including some that were less than kind.
My room had ants upon arrival, however I was quickly moved to a new room, although I had to ask for the move, it turned out on.
The staff was great - from the valet, to front desk, to concierge and housekeeping. Lounge and restaurant (buffet breakfast was GREAT) drinks, food and service were top notch. We found everything clean, well-stocked, and in good condition. Very comfortable beds, linens, and nice towels. Room was very quiet, even though it was close to the elevators. Free valet parking for our Hybrid car, too!
The A/C didn't quite do the job - it never did get down to the thermostat temp of 72 - although it indicated it was. We then set it to 65, but it never got any cooler. Had we stayed another night, we would have asked that it be addressed. In room coffemakers - inconveniently placed on a bottom shelf of the TV cabinet. On/off switch was broken. Two creamers that barely turned the coffee a different color - surely could be better on that front.
The atmosphere was beautiful. All staff and services were amazing. Dominic at the front desk was very friendly and helpful. The hotel was very clean and well designed.
Parking is $20 but it's not too bad considering how affordable the hotel is.
Everything. Staff, cleanliness, spectacular room accommodation, food, pool. 5 stars from us. Will be back next month.
Friendly staff, very nice hotel, great food, nice pool, 20.00 resort fee per day very worth it. Walking distance to Seaworld and Aquatica.
The water park was amazing, the rooms we luxurious and clean!!! This will be where me and my family stay every time we visit Orlando!!! The price was good as well!!
There was nothing to not like!!
Gentlemen at front desk remembered us from a previous visit . Personal service.
Staff were very nice and the hotel was very clean. It also had one of the best hotel gyms and pools. Rooms prices were very affordable.
The hotel restaurants were expensive and they charge you alot for parking.
Walking distance to sea world gate, very helpful staff, beautiful pool.
Pretty pricy at the bar for beverages but that is just my opinion.
The staff that greeted us upon arrival was pleasant and welcoming. Some were knowledgeable and were able to give us accurate advice and information regarding the hotel and surroundings. The room was clean and the daily service was good. Our conference box lunches were adequate...the cookie in our box lunch was outstanding!
There is a $20 fee per day for the shuttle to Disney theme parks plus other amenities like in-room wifi. However, with our conference ending at 4:30 each day, there was no shuttle to take us to the Disney theme parks. Therefore, we had to use a taxi as our only mode of transportation to and from the parks. This became quite costly (approx. $70 per day). Once at a Disney park, you could use the various buses and the monorail to go between parks and Downtown Disney. However, we were quite disappointed that the Renaissance did not offer more options for their shuttle service in the afternoon. When trying to figure out our best options for transportation, the staff at the front desk was not always consistent in their answers and some were absolutely inaccurate.