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The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
The whole experience was brilliant
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
I enjoyed very much the spa and also the restaurant,room was good
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
I liked the location, very central, and I also liked the quiet situation of my room with even a partial sea view. There was no shower in the bath, so I couldn't wash my hair. The TV didn't work, neither did the socket next to the kettle, which meant I had to put the kettle on the carpet.
Nice room.car park good breakfast helpful reception Internet in public area only & poor Towels in room bleach in black spots & blood on one towel
The great service n friendly staff
The location is really good - handy for the ferry and not too far from the beach. My room looked out over the pier, which was really fantastic. I would definitely stay at the hotel again because of its location and price. There were two downsides for me. The shower head was too low to stand under and the matress wasn't very comfortable in one place, as it had a lump in it. However, as I only had a short stay in the hotel, this was not a big deal.
A good down to earth hotel None
Both my wife and I were very impressed with the hotel, the staff were extremely helpful and could not do enough for you, they were, without exception, always friendly and ready to help. The room was superb and the whole hotel had an extremely comfortable atmosphere. Yelf's is a perfect example of how a hotel should be, where you are treated as people and not commodities
Location, staff freindlyness and food that was tasty and value for money. We were above the bar which had live music that went on till 2am. No double glassing so any noise in the street was heard in the bedroom.
Clean , friendly staff ,good breakfast Next door to noisy bar
staff very good meals great car park hard to find it would be better if you pointed out union road was a narrow lane with a shop on the corner of the lnane
Service, Freindly atmosphere, Food, Cleaniness. In fact we liked everything!
Good location All the listed amenities were present Worn-out furniture and decoration
There was plenty of room as I had single occupancy of a twin room The decor in the public areas was worn and faded.
Having a car park The room was cramped and had no central heating - it took most of the evening to warm the room sufficiently with the aid of the portable heater
We were given the garden room and it was very good for us - lounge, bedroom, bathroom No
Hotel room was very clean and staff were very friendly and informative. Cofee making kettel was very old and rusty. I think, it's right time for the hotel manaagement to get new kettels.
Breakfast and service was nice
Clean Hotel, room warm, plenty of choice for breakfast, friendly helpfull staff every thing to our liking
convenient to Town of Ryde Very basic - public areas very dated
It was very handy to the hovercraft and main street. The breakfast was quite basic English cooking/produce. The decor of the hotel was in need of a revamp.
Cleanliness, Homely, Excellent Breakfast, Convenient for Ferry and Hovercraft access - only a short walk. Room on the small side but adequate nevertheless.
Very pleasant, staff very helpful and friendly. bathroom probably needs some regrouting looks a bit tired.
secure family run atmosphere a group of people coming back after drinking, which were very noisy at about 2am.
friendly staff, comfortable, nice clean room. great view, excellant breakfast
Friendly and accommodating staff,nothing was too much trouble.The evening menu is good.
Location and free parking made it ideal for our weekend. The cleanliness and comfort were first class. The staff were extremely pleasant and the food served was smashing. We would definately go again.
I enjoyed the food and friendly staff the room was nice and warm being we booked for winter. none
everything is perfect and stay was so much good and nice location and so much good room. good staff when reach and treat good whenever they see us.. there is nothing to complain..
location and friendliness of staff very good breakfast rather small room
Staff were really friendly and helpful, had good local knowledge and made us feel at ease None
Excellent staff, brilliantly run family hotel
friendly service and comfortable atmosphere
Excellent friendly staff, beautifully kept hotel.
The room was nicely done and comfortable
The hotel was lovely, very unique and quirky! None
The "nothing is too much trouble" outlook of the staff, the quality of the decor and the location (good access to the main features of southsea)
Comportable, friendly atmosphere. Good breakfast. Lacked lounge/sitting area to enjoy others company and have a drink.Seemed very late completion of daily cleaning/bed making.
Service of staff was very personalised and their attention to detail was very obvious. Everyone was really friendly and the room very comfortable. No bad points although the bathroom was small.
Each room was extremely tastefully decorated in a beautiful style. The staff were extremely helpful and friendly.
The staff were very helpful and the rooms, breakfast were to a very high standard. I would have really liked to be able to have my evening meal at the hotel.
Confortable Bed, good shower No Mirror near a plug
The service provided by Ele whilst we were there was outstandingly good, the room was immaculately presented and the bedding and towels were of a high standard. Please pass on our thanks to Ele. The only minor complaint would be the lack of adequate pressure to the hot water supply to the bath in Room 7 - it takes over half hour to fill to around 6 inches deep.
Friendly welcome, good food .This B&B is very convenient for people using the island's excellent public transport-only acouple of minutes walk from train and bus stations.Wireless internet worked well. Our room was rather in need of redecoration.
The brekfast was excellent and the location great Rooms were dated not particularly clean, dusty window cills and the like, net curtain in bathroom dirty, stains on carpet, shower head came off in my hand, need complete overhaul and redecoration
Staff very kind. Room clean. Position Great.
Good value for money and very convenient location for a flying visit
Friendly staff, cleanliness, effort made to give me a gluten free breakfast. Location Shower a little slow and week, and not very warm
Good location, excellent breakfast, friendly people None
close to all amenities - views overlooking the sea All the twin rooms were up three flights of stairs. Would have been useful to know this in advance.
Warm and friendly. Breakfast was certainly worth a weight of gold. Italian family run hotel was excellent. Question when quilt cover was washed.
location near ferry, railway and bus stations. excellent breakfast and friendly owners. room was basic decor but spotlessly clean
The rooms were clean, hotel staff friendly and the breakfast was lovely!
Situation was ideal for a short stay. The staff were all very friendly and not intrusive.Definately one to recommend. Would have had more privacy at night with non-see thru blinds.
Good location within walking distance from the hovercraft terminal and close to main restaurants in town. rooms were basic but comfortable.
It was the only hotel available for the night we needed to be in the area. The breakfast was served promptly. The bedding was bobbled and ancient, the room smelled damp, the staff seemed distracted and we had to phone on our arrival, luckily one of us had credit! Breakfast tinned, including mushrooms, weird.
The staff were very friendly and willing to help with directions etc. Thought that it was a bit pricey for what you get - The towels given were frayed at the edges and had some small stains on them.
No good points as we refused the small room with two chairs so called a suite Manager agreed with us to find alternative accomadation. then charged us the full amount for the room £120.00......very disapointed !!
The family (2 adults, 3 children - 9, 9, 7) shared two rooms during our stay - both beautifully furnished yet with their own distinct style. Attention to detail was marked and the children loved the range of quality conserves available at breakfast. The beds could well be the most comfortable we've ever slept in. Evidently 'boutique' can still be child friendly. Wonderful Sharpen your parallel parking skills - the roads around the hotel can be rather narrow and finding a space a little tricky
Good price for 3 of us and we could take our labrador with us. Didn't like the glass door into the on-suite. Noise transferrance from other rooms.
Fabulous room, friendly staff.
The rooms we're amazing. Comfortable and cosy. With great facilities. I have no complaints at all.
The service was terrific. It was nice and quiet (always a plus.) And the breakfast was stellar. Additionally, it was nice to have a place to park our Land Rover Behemoth. I'd recommend adding a small table to the room - we had to snag the occasional table from the hallway to have somewhere to put our laptop. And more space to put things in the washroom would not go amiss.
Excellent continental breakfast served in a very pleasant dining room (accross the road in Florence House - Somerset House doesn't have either a reception or dining room). Comfortable beds We were give a large ground floor room with a huge bed and large bathroom. In spite of the size of the bathroom there was no bath and the toilet was was in a seperate microscopic cubby hole (I couldn't sit down on the loo and close the door!) We requested a move to another room after the first night and although this was much smaller it was very comfortable. The reality is that both Somerset House and Florence house are little more than glorified B&Bs and at £120/night are over priced.
Friendly, personal service; breakfast hot and good quality ingredients eg proper bacon. excellent location
The owner was very friendly and approachable! Breakfast was good and the room was warm and cosy! Rooms were a bit small.
Friendly owner and staff, great breakfast to wake up to, small but warm and cosy rooms, comfortable bed to snug into!
The hotel is clean and smell nice. The breakfast is delicious and in a good size. The bathroom is too small. But, the owner said that they will expand it soon.
Good location, good cleanliness, room facilities. No
Quiet + well furnished and clean room. Shower was not working properly.
Very friendly welcome. The owners and staff were friendly and helpful. Breakfast was well cooked. Parking on the road outside on meters meant having to get up and feed the meter by 8am each morning.
very kind and helpfull staff the room was very small
Breakfast - full English - was excellent Water pressure was too low to obtain a proper shower. Heating was a bit under expectations. Size of double room was a bit tight. Floorboards were noisier than the leaking downipe in the heavy rain