Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
I loved the cookies given out at the front desk, the overall cleanliness of my room, and the amount of space available in my room.
review from KAYAK -
7.1
Tammy helped me on the morning of September 3 to figure out how to print out a very important document. She stuck with me until it was successfully printed out. In addition to that situation, I found Tammy to be very receptive, helpful, and professional. I hope you will shared my feedback with her. I returned to the hotel on the evening of September 3 to find that my room key would not work. When I went to the front desk, as staff person named Michael, I believe told me that I had only had a reservation for one night. All my belongings had been removed from my room. This was a shock. He was incredibly rude. Finally, he said I had to show him proof that I had a reservation, and I was able to show him my online reservation confirmation. He became very contrite and found an accommodation for me, which was satisfactory and comped my room. I had had a very good experience up to that incident, which was truly appalling. He made no effort to try problem solve at the outset. He just lit into me. I hope that you will work with Michael to improve his behavior toward guests.
review from KAYAK -
6.8
They got us a room and gave us cookies. We had to ask but we got them There was no booking when we arrived. They had to call the booking company and get a voucher faxed. A bit of a circus for a while.
review from KAYAK
-
7.1
Tammy helped me on the morning of September 3 to figure out how to print out a very important document. She stuck with me until it was successfully printed out. In addition to that situation, I found Tammy to be very receptive, helpful, and professional. I hope you will shared my feedback with her. I returned to the hotel on the evening of September 3 to find that my room key would not work. When I went to the front desk, as staff person named Michael, I believe told me that I had only had a reservation for one night. All my belongings had been removed from my room. This was a shock. He was incredibly rude. Finally, he said I had to show him proof that I had a reservation, and I was able to show him my online reservation confirmation. He became very contrite and found an accommodation for me, which was satisfactory and comped my room. I had had a very good experience up to that incident, which was truly appalling. He made no effort to try problem solve at the outset. He just lit into me. I hope that you will work with Michael to improve his behavior toward guests.
review from KAYAK -
6.8
They got us a room and gave us cookies. We had to ask but we got them There was no booking when we arrived. They had to call the booking company and get a voucher faxed. A bit of a circus for a while.
review from KAYAK
_S-image.jpg?crop=true&height=500&width=1004)
_S-image.jpg?crop=true&height=500&width=1004)
_S-image.jpg?crop=true&height=500&width=1004)
