Just a clean and lovely well run hotel No
Breakfast was very good. Hotel was quiet and had a good night's sleep. Efficient room service. Felt like a well-run establishment. Helpful staff. Location near the centre of Stratford - good parking so could just walk from then on. Logistics all worked for our theatre trip. Room was bland, dark and a bit dated - sort of up market rep.factory. Decor of public rooms was a bit depressing - fake gothic. Again dated. Not an inviting lounge area at all.
near to town centre. friendly staff
Excellent facilities for a weekend break - car parking especially appreciated No
the hotel was very clean. staff were helpfull.and it was within waking distance of the town centre. the food was exalent
The breakfasts have been going there for a number of years and felt that the hotel under this management had lost the personel touch in service
Breakfast was very poor
The bedrooms were of a nice design, the breakfast was very good, there was plenty of free parking. Had trouble with getting sky news on tv
Nice large rooms, good service, good food.
Size of room,location of hotel,very comfortable
Staff very friendly and nice bar/restaurant Noisy central heating system
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Service and Comfort
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
Excellent location near to the town centre. Room was clean and breakfast was excellent.
Cleanliness of room Noise from guests in above rooms moving around
We were really please with the guest house, it is 4* as it states,as we have never stayed in a guest house before only so called hotels this guest house was far better than some hotels we have stayed in when we have gone with coach company's There was nothing to dislike,The breakfast was excellent& only a short walk to the centre.
Excellent customer service, very clean and homely. The breakfast was great!
I mentioned in booking that it was a Birthday surprise and we were given the biggest room opening out onto the garden which was great.
Nice host, good location - 10 minutes walk to old city walls. Good breakfast. Room very small, but ok for the price. Bed not particularly clean; hair from previous guests still on sheets. Room quite cold. Only a small radiator.
location and friendly
Close to town centre, lots of information from owner, allowed to leave car in carpark till 3pm on the day we left None
Nice quiet location on the outskirts of Stratford, but within walking distance of town. Friendly proprietors and good breakfast! Good size room and the bathroom had natural light, which was a definite plus. None.
Very helpful, friendly couple & staff. Lovely new refurbe clean & comfortable. Excellent breakfast with plenty of choice, very well organised. Pleasent walk along river into town.
Staff were very helpful. Corridors were shabby and full of creaky floorboards. Windows in room were badly fitting and worn. All doors locked at around 11pm apart from the main door and one other, which was annoying.
Very comfortable bed. Staff were very helpful and upgraded us when we objected to our original room.I also left a ring behind which the staff located and returned to me very promptly. Initially claimed they had no booking for us,eventually resolved after the intervention of Booking.com but wasted time we wanted to wander around Stratford.Initial room could not be accessed as lock didn't work-then shown a room overlooking the car park which had cars a few inches from the window.Upgraded room had obviously not been checked very carefully as there were dead lightbulbs next to the bed, insufficient towels in the bathroom, and the previous occupants comments form still on the desk. We were also offered a discount for the dining room which was only applied when I queried the bill on check out.
The relaxed comfortable atmosphere
Location Quality of food Sevice Some lack of availability of menu
The staff were very helpful The room was a bit dated - windows didnt quite fit and heating was difficult to regulate
The restauraunt was good for evening meals and breakfast and the service was very good.
Excellent breakfast incl. in price
Extremely comfortable, clean accommodation; breakfast and dinner excellent in terms of choice, presentation, service etc etc Bit noisy as our room was in close proximity to the function room - pleased the disco did not go on any later into the night!
The staff were extremely friendly and efficient. The dining staff were very well trained. The buffet breakfast was excellent Nothing came to mind
nothing very cold hotel, too quiet, not very friendly, old torn carpets in corridors, price of food and drinks hidious
Rooms were clean and large enough. Breakfast was fairly good. We had a 4 in the morning fire alarm go off and had to evacuate the hotel. That was due to an employee opening the fire exit at that time for a late arriving guest. That was quite unpleasant, and tiring.
Yes.good location & price We were waken at 4:00 AM my a false fire alarm
Location and breakfast
The beautiful countryside around the hotel, the peace and quiet, the good service.The use of the spa facilities
the spa area was excellent the room was cold and the towels needed replacing
Very good food, staff went out of their way to help out. Lovely open fire in main lounge. Wonderful spa facilities Felt that as we were on a 2 night package we were given the cheapest rooms. Booking for spa treatments was messed up by the staff so only 2 therapists were available instead of the 3 we had booked
The spa facilities were excellent.
The Spa area and the general setting were excellent
Staff polite, helpful and friendly. Beautiful Room. excellent spa.
Fantastic building, ideal location for visiting Stratford
Food, Golf & Comfort The Distance of the Golf Course (Club House) From the Hotel
The spa facilities Service was slow and children allowed everywhere including the spa which limited our enjoyment.
Good leisure facilities, Good rooms
Reception and dining room staff were friendly and helpful. This is 2nd time I have stayed as it's convenient for the NEC. It's quiet, easy access to M42, Birmingham airport. I shall stay again.
The location was perfect for the NEC The temperature of the hotel, the room was very hot even when we turned the radiator off in the bedroom, we could not regulate the bathroom radiator. It was a bit uncomfortable
Meal was very good Thin walled rooms, noisy when there are a lot of people staying
The friendliness of the staff
Excellent food, helpful staff Rooms were tired, poorly maintained, and in need of a refurb.
Nice breakfast and the hotel was clean The bed matress needed to be changed as we both kept rolling to the center of it over night. The bathroom was very clean but I found the tops of the bedroom furniture were dusty.
Convenience of position Bed not comfortable
Superb room and facilities, would recommend the restaurant.
quality of food in the restuarant
Very friendly welcome - in fact all staff were very friendly and helpful. The room was very clean and comfortable and the food was excellent. A very minor quibble is that the bar didn't open until 6.30. The TV was very small but otherwise, no negatives.
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
The superb resraurant with excellent service and value I have none
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
Comfortable bed, good breakfast.
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Very convenient for the theatres and with on-site parking (which can be a problem in Stratford) this is a comfortable and characterful hotel which is good for a short stay. The staff are pleasant and intend to be helpful; but things can go amiss. For example a room service request was overlooked and a dinner reservation got lost between the front desk and the restaurant.
Location (very central), friendly and helpful staff, character. WiFi was very accessable Room was a bit worn. No mention was made before arrival (eg at time of booking) of £10 per night charge for use of the carpark.
Great location for accessing attractions. Liked the ambiance of the hotel. Staff were obliging. Room was cramped (bathroom was not).Poorly equiped-tv did not work. No clock/radio. No pen. Most importantly- no space to put clothing- We had to live out of our suitcase.
I liked the "character" of the hotel and that it had air-conditioning. The room and bath was large, the bed very comfortable, and the hotel is in a great location.
The friendliness of the staff. The fact we were able to book in slightly earlier than 2pm having travelled all the way from Scotland. The hum of the air conditioning unit outside our bedroom window.
We really enjoyed the ambiance of the hotel.The decor and furniture have been chosen for ultimate comfort and cosiness and have achieved a "home from home" feeling and yet still offer luxury. Nothing springs to mind.
wonderful, excellent for a romantic evening- four poster bed well worth it, central to stratford
Location, Food, Character Building. Being charged for car parking.
The hotel is clean and suits the character of Stratford upon Avon. The log fires are lovely! The hotel were not helpful with the problems we experienced during our stay. The breakfast was poor quality, badly served and the staff were not helpful.
Comfortable hotel with character right in centre of town. Ideal for visiting historical houses and close to lots of restaurants.
The location was superb. The junior suite was well worth the extra with a separate lounge area. Having real log fires burning made it feel warm and cozy. Plenty of places to sit and enjoy a hot drink near the fire. The hotel building is old and whilst the rooms are very clean and well decorated the plumbing is old with low water pressure and about 15 minutes before very hot water reaches you. All part of the old world charm I guess.
Made to feel part of the family
Very friendly. Spotless and a lovely interior with attention to detail.
The landlady was very friendly and very informative. She made us welcome with a nice pot of tea when we arrived. There was lots of choice for breakfast. Unfortunately, we had one of the 2 attic rooms which are very small and we wouldn't have liked to be in the room for more than one night.
Very well looked after. Guest house very clean. Excellent breakfast.Overall very good standard. Nothing
the hostess was very helpful and suggested places to dine the room was very small and uncomfortble bed due to mattress lacked support
Excellent food, delightful hostess and a very comfortable bed! Nothing to dislike at all.
It was within easy access of Rugby and Northampton, all of the staff very pleasant and polite. As we were tight for time we didn't get to grips with the Leisure facilities but it all looked excellent. Had a slight problem with its name - Daventry Hotel as it was different to the one we booked - Barceló but once we arrived that was sorted out and allw as fine thereafter.
staff were a lil frustrating when trying to check out some details. also when asked to pay by cash. the staff put the bill through on to credit card with out informing myself. along with not being there in person. this was uncalled for!!!
Comfortable beds, good food in bars and resturant In room breakfast was a disaster with no plate, no preserves and the butter had melted to a liquid, and teapot was unusable.
excellent room dissapointing bar food
Friendliness of staff especially at breakfast
Very nice lady, how likes to help, very close to places to eat
My room was not ready when I arrived, so I was moved to another nearby hotel for the first few nights of my stay. But the replacement room was excellent and the entire situation was handled well and without causing me any difficulty.
the owner was very friendly The whole hotel was in need of a facelift & has very oldfashioned decor/furniture etc.
Great 4 poster bed
We were well looked after by the landlady Mrs Bruna, and nothing was too much trouble for her.
friendliness of the owner/cook,andthe marvellous breakfast she provided. she was also very flexible about the checking in time with me. perhaps the rooms could do with a little modernisation.
Pleasant staff No
The friendliness and helpfulness of the owners who went out of their way to give us information and help
close to where we wanted to see yes the table clothes were dirty
My room (room"H") was lovely. There was a nice big double shower which had recently been fitted and was really clean. My colleague was staying in the room adjacent to room "H" which was not in the class of my room and had an interesting window at groin height in the shower :-/ The decor is a little dated but perfectly acceptable
Well prepared room, warm and comfortable. Good choice of cooked items at breakfast, convenient to my client's premises.
Clean, comfortable and overall, good value for money.
large room, simple but nice cooked breakfast The bedroom was freezing cold - I had to ask for a small heater that did very little. The tv remote was sticky and dirty. The bed felt very cheap and 'springy'.
Staff attentiveness No
Family run -- staff excellent and very caring. No concerns about safety or security. Excellent parking.
onlystayed 1 night,but enjoyed the hotel on all fronts.The owner was talkative and a good laugh.Breakfast was enjoyable and vairied,and would definately stay there again. no
Staff were very friendly and helpful, food was very good and plentiful and accomodation was spotlessly clean.
A very pleasent stay, comfy, clean room and great breakfast. Loads of free parking on site.
the location for me was most important for easy to get there and were i was going to
A really pleasant getaway at an affordable price. The rooms are very comfortable and have everything you need. The bar and restarurant are great value with plenty of choice and again is very comfortable.
Very pleasant staff, nothing was too much trouble. Attached pub provides excellent food. Allowed us to remain in the car park after checking out while we visited local area. Our room was nicely furnished with a double and a single bed. (Family room but used for two people, at no extra cost) Nothing really bad to mention, although the handbasin plug was missing, but this was easily resolved. No hair dryer in the room, but one is avalable to use. We took our own.
Clean, tidy, spacious well appointed room, quiet, good breakfast, good pareking, convenient location. Showing limited wear aand tear but not detrimental to the overall experience.
The pub/restaurant was very good. Good food and cheap too however it was very busy and there was a 45 minute wait for a table in the dining room although you could eat in the bar area. In spite of me reserving specifically a twin room, when we arrived it had been given to someone else and there was only a double room available. Apologies were given but what is the point of a reservation if any requests are ignored by the hotel.
Good parking Musty smell in room Bed too soft and too smallLack of desk area,Missing WI FI instructions, No hair dryer. Very cold cooked breakfast
Room was good, pub next door convenient and good value Room I was in (32?) seemed to be next to heating system, was noisy all night.Would still recommend but be choosy about room. Had problems at checkout as company was paying b&B and i was paying extras. Staff didn't know how to process as not used to checking out in this way.
Good value for the money, staff friendly and helpful. Room clean Shower very slow running water.
Pleasant firendly and efficient staff - Rooms well laid out with plenty of storage - Heating was on and easy to adjust. Musty smell in corridor and bad smell from the drains in the room on arrival. Disappointed with the Pub as they had run out of 4 items, including what I would refer to as core items (vanilla ice cream & coleslaw) and breakfast could have been hotter.
Tissue paper insufficient. Towels not enough for two people, there was only one set
The hotel was easy to fine and ideally situated for visiting the centre of the city. 5 mins walk from the shopping centre, 10 from the Catherdrel. No specifc parking for the hotel, although there was a car park next to the hotel, which the hotel gives you a 10% discount for.
Close to City Not much to do in Coventry
Staff were excellent as was the room itself - Martin was exceptionable - very helpful
The staff were very friendly and helpful and the room was good value for money.
Clean good bed nice space good facilities/good None!
It's quite, cozy, clean and has all the basics that a traveller needs All was great
Excellent total experience all round No bad points at all
Clean,modern, attractive Staff not good at helping, bad language
Modern, clean, comfortable and efficient staff. Car parking at nearby multi storey car park costing £5-40.
Clean, friendly helpful staff, nice bathroom and bed. No Iron.
Friendly, relaxed atmosphere. Nice informal home to come back to after a day's sightseeing! Lovely, helpful staff at the Inn. Fabulous breakfast and very decent pub dinners. All in all, a great experience.
The staff were eager to please, very helpful and both polite and charming.
courteous staff, good food, clean room it took three quarters of an hour each day to serve breakfast
It was a charming Inn close to Mary Arden's House so it was easy to just walk there and visit. The Bed was very hard.
the staff were very helpful and friendly and the 4 poster bed was very comfortable. I asked for a quiet room & this was provided. Their sticky toffee pudding was excellent. The menu was the same every night although the food was good it would have been nice to have more choice. The heating was broken & we were a bit cold due to the very cold & very wet weather at the time.
The hotel is a cosy little treat away from the hustle and bustle
Friendly staff Roomm above kitchen to be avoided - noisy and extractor fan seemed to run all night.
The room was very comfortable The breakfast could be improved,too greasy.
The hotel was situated in a very picturesque village. The proprietors were very friendly.I stayed for one night with a work colleauge as we were attending a conference in stratford upon avon the next day.I would definetly reccomend this inn. The room was extremely hot during the night , and unfortunately our room was located above the boiler, which kept me awake most of the night as the thermostat kicked in , this was the only negative point on the whole the inn was very good value for money and the food was all locally sourced and of good quality.
The location is brilliant and the village setting is just what you would want when trying to chill down from the office
excellent location for surrounding areas of interest
Facilities were very good and the staff were friendly and helpful, the room was a good size for a family of four
Staff most obliging
Nice hotel close to town
Not enough staff, reception unmanned for 10 minutes on arrival as staff were elsewhere. Smoking room provided having requested non-smoking - the room stank. The room wasn't ready until 45minutes after my arrival at 2005hrs.
Comfortable beds Awful smell in the room throughout the stay (smell of sewage and ammonia) and finding broken glass on the bedside table - staff did not offer any money off the bill or any kind of compensation for this but were very apologetic. Dirty cups at breakfast, lukewarm breakfast items and stale pastries.
Complimentary newspaper Excellent buffet breakfast Traffic noise from nearby road Limited storage space in the room
clean and bright not enough staff in the restaurant in the evening to cope with the demand, we walked out after waiting 15 min for a pre booked table while there were empty tables.
The room, the convenience to various places,parking.
Very friendly, efficient staff. Location is a bit out of the way.
I wasnt happy with the first room they provided, but they gave me an upgrade without fuss. the second room was lovely, and the spa was well appointed The standard rooms were small and needed updating.
Staff reacted well to setbacks. Very nice room (albeit next to car park), but some lights didn't work. Excellent swimming pool. Our room was for disabled people, and had no shower facility and an awkward bathtub. There was no TV remote or tea/coffe making facilities, but staff quickly remedied this. Directions for getting to hotel need to be reviewed.
lovely tranquil setting and good standard of facilities and food.
Very clean Very poor service especially in bar
food / room service was good heating was broken, hairs on the bathroom floor and carpet grubby
easy access to major cities and tourist locations, eg Stratford the bar was unusable as there was a wedding reception and for most of the evening only had one bar man serving, hence very slow service.
Ease of booking through this web site The food standards have dropped. Charging for WiFi access which didn't actually work. Pre-authorising my credit card for "added incidentals" which apparently is for "my convenience"
The swimming pool facilities were good. The bar service was poor and the size of the meal was poor value for money. There did not appear to be enough staff for the size of the hotel. The record of our booking was not on computer and they blamed the booking company which was very unprofessional. Also wrongly stated I was room only and not bed and breakfast.
The geography of the hotel with steps and stairs made it difficult to move luggage around. I have a case on wheels like many to save carrying. I thought that email assess in an improved and upgraded hotel was poor only really being available in the common areas.
Setting and atmosphere. Very slow bar service. No draught beers or lagers available, apparently sold out. Beer was obtained by the manager after I complained.
The room was a fair size, everything was spotless, the furnishings were tasteful and good quality, staff were pleasant but not intrusive. Breakfast was tasty. It's a shame that the reception area, right by the front door, was small and had to double as the lounge.
Warm welcome and friendly owners. The rooms were very well presented and had comfy beds, large bathrooms and extra touches. The fridge (located on the first floor landing) also provided fresh milk and bottled mineral water which was an added bonus. Overall a very enjoyable stay and we will definately return in the future. Nothing.
Lovely comfortable room, clean hotel and good breakfast. Very good idea to have a small communal fridge with fresh milk and bottled water. Friendly, helpful owners. Quiet but excellent location. Lots of restaurants within walking distance. Would recommend tour of Kenilworth Castle. Nothing bad to report.
Convenience to town centre, extremely clean, very friendly. Good size room with bath for the baby.
Victoria Lodge has been decorated beautifully and finished with personal touches that most large hotels fail to manage. I would recommend more people to use Victoria Lodge instead of the larger hotels & made my booking as a corporate stay.
Extremely clean, very thoughtful and friendly owners - all the little things were there, in the room and at breakfast, catered for vegetarians, very well cooked food - very enjoyable and restful.
Friendly & attentive staff. None.
Warm welcome, inviting entrance and cosy reception area
fresh milk and water for the tea/coffee from fridge Very friendly and helpful owners Superb breakfast
owners where great everything was spotless the breakfast was beautiful nothing everything was excellent
The hotel is in an ideal location, very clean, beautifully presented, fabulous service, very modern and has a wonderful cocktail lounge with brilliant staff.
The room at the Kenilworth was beautifully decorated, very clean and comfortable. The room (room 1) was situated in the main house and was directly above the bar, even though it was a Saturday night and noisy downstairs in the bar there was only a quiet hum upstairs which we easily slept through. Staff were really friendly and very helpful, they offered superb service. A very enjoyable stay.
Very nice atmosphere in a beautyfully renovated cottages. Good bed and a wonderfull bath. Nice staff.
We thought the Kenilworth lived up to & exceeded our expectations of comfort, quality, location & excellent service. The staff could not have been more helpful & provided every assistance when requested. Their down to earth & friendly manner made us feel relaxed & added to the home away from home feeling to this beautiful hotel.
the lovely welcome from the staff, excellent service.Very comfortable room with nice modern fittings and super bathroom. The continental breakfast was very well laid out and plentiful , newspapers to read etc. Their cocktail bar was very popular with the locals too which was nice to see and again service impeccable. Fabulous boutique hotel, highly recommended. No complaints whatsoever.
Excellent room and facilities. Friendly and helpful staff. Good breakfast. Best shower ever! Bed could have been a bit smaller.
The cocktail bar was great and the choice of cocktails. I also liked the wet room The Walls were very thin and I could hear everything that was going on in the room next to me. Also I didn't like the fact that they didn't do proper food just bar snacks.
A nice find. Good unique comfortable rooms . Will defiantely use this hotel again if in the area. Bathroom in Room 3 was a bit cold though . Radiators need bleeding. Breakfast choice was a bit basic but adequate and good quality. Volume of the music in bar was a bit loud late at night as my room was directly above.
Staff were very attentive and friendly. Nothing was too much trouble.The room was clean, stylish and modern. The bathroom was beautiful. The cocktail bar was an added bonus.
Rooms really well furnished. Bed very comfortable and big (King size). Nice little courtyard area. Wet room bathroom is super all Molton Brown toiletaries. Staff very helpful and welcoming, even bought breakfast to my room. Real 'boutique' accomodation. Highly recommended.