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Close proximty to city center, metro access through lobby. Nothing
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
It was clean The parking very expensive
Good location room was small and far from the elevator. had to call maintenance to get the tv to work
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
The room was clean and modern. It was an excellent looking hotel in a great location. The White House is only about 3 blocks away. We were able to walk to the Verizon Center, area bars, The International Spy Museum, and other attractions in downtown DC. The walls are paper thin. We could hear everything going on next door and it sounded like the the family upstairs had pogo sticks all night long. Every time our neighbors flushed the toilets or took a shower, it sounded like we were in their bathroom.
Location is prime right in the middle of downtown and close to numerous good restaurants. The king bed I had was not very comfortable it felt as if my back was sinking while the rest of my body parts were aloft.
The atmosphere of the hotel was great , the look of the hotel was beautiful and made some great memories.
Location was excellent. The hotel is really nice and the price we got could not be beat.
Clean room Quiet Friendly Staff Great location Great price Nothing!
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
The checking was quick and easy and the staff friendly. We only saw the concierge once, so not much help there-we asked the taxi drivers when we had questions. The room was clean and when we asked for one extra towel to be left we got an entire stack of towels within 5 minutes. We also appreciated the vending machine & ice machine down the hallway. Unfortunately our room was on the street side (I did ask for a room with a view) and even though we were on an upper floor, the street noise was much more than expected. Sirens and honking and back-up beeping kept us up most of the three nights we stayed. The bed was lumpy and uncomfortable as well. There were no lights on the desk and tv side of the room-only on the bed side. We found that odd as it was difficult to see while reading or writing at the desk. The bathroom was spacious, but I would have liked a "night" light or dimmer in the bathroom for at night.
The room is very spacious, clean and very well decorated. The bed is even more comfortable than Hilton! I enjoy my stay here. Definitely recommended!
Location...Its a short walk from the Washington Mall. They dont have an AC.They have a heater and if you tell them your room is too hot, they asked us to open a window They gave a loud fan which made noise than cool the room. The room is tiny.The flush in the restroom was inefficient. There is no option to park your own car.The valet service is mandatory and is an additional 45$ per night. No inhome laundry service. We walked in from the rain soaking wet and they said they didnt have a dryer in house.
Convenient location to my meeting. Staff is very courteous and helpful. Be sure to ask for a quiet room. The traffic on Mass. Ave. side can be heard even on the higher floors.
The hotel and the staff. Both warm inviting and beautiful!
A very business-like but friendly hotel. The staff were particularly helpful but not over the top. Boutique - but not small. Very convenient for the local convention centre without the overblown prices of the other "standard" business hotels. An excellent restaurant, conducive for business meetings. I will make this my regular stay for future annual conferences.
Excellent location. In-house restaurant for breakfast. Only one chair in a double room.
I was given the suite as I booked two months ahead of the stay. It was really an experience to have the suite in such a vintage hotel
CLEAN ROOMS AND COMFY BEDS, GREAT LOCATION
Pleasant helpful staff, superlative room, great location, overall would visit again
The hotel is within 4 blocks on the Mt Vernon/Convention Center Metro station. There's a CVS close by for forgotten items and it's on the way to the metro. There's a few places to grab a meal within a one block radius. The staff was very friendly and the room was clean. They have a business center with a printer for printing boarding passes or emails. The TV has a great selection of channels. The toilet was really low, hard for tall people with bad knees. The bed could have been a little more comfortable. The A/C blows on the bed if you don't adjust the levers. There's not enough light by the mirror for makeup, they need to have a movable mirror that you can take to the desk. Only one of the bedside lamps worked. One of the elevators was down, so it sometimes took a long time to get to the room.
the hotel provided free wifi,was clean and comfortable and was in walking distance of all main attractions needed a little up dating
The staff were very friendly and helpful our room was at the front of the building and traffic at 5am was very loud.
It was a nice hotel, in a relatively good location. Not a far walk to the Smithsonians, White House, etc. Parking is expensive and they tell you there's no charge for room service to be delivered, but there is.
Room was good for one person on a business trip. I had problems with the parking. It was expensive for the bad service that was given to me. Also I was double charged for my room. I have booked many hotel rooms and that has never happened to me
Convenient to convention center. Older but modernized and clean. Not a lot of parking available. Valet was full both nights I stayed. Hotel keys problematic. Vending machines were not working On my floor.
Staff, breakfast, pool
Forced to valet park at $99 for 2 nights. I don't like to valet park. I didm;t have an option. If I had known this ahead of time, I never would have booked.
Great price. Friendly, helpful staff. Useful amenities (refrigerator, business center, complimentary hot breakfast). Very clean room.
The rooms are comfortable and quiet. We found a mouse trap into our room, which could be very dangerous for children because of the poison (and very disgusting for the adult). Although we mentioned it to the front desk, they didn't apply the 100% Hampton satisfaction policy, that implay the refunding of room charges. In addition, they charged our credit card multiple times with different amounts of money that they were unable to justify and so far (4 days later) we still don't know the exact amount of money we have been charged on our card. This is not professional.
Close to monuments downtown Roaches in collegues room
The staff was extremely friendly and helpful. The gym had four workout machines and two of them were not functional. In the morning this prevented travelers from getting a morning workout in.
The room was very comfortable and clean, free breakfast in the morning and helpful front desk staff The ice machine outside my room was very noisy, the location was a bit dodgy and I didnt like the walk back, especially at night, the internet is not very fast and resets every 24 hours
I had a comfortable stay. Very clean room and kind staff. Free internet in room. Walking distance to the convention center. Breakfast (included) was not luxurious but enough for me.
Always enjoy our stay here - great location
A great value for being walkable to the capital mall area, great restaurants, etc. A block from Safeway too.
Complimentary Coffee/Tea bar 24/7, breakfast, daily apples in lobby, friendly staff. Neighborhood location under construction.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Customer service The sofa sleepers
Location Maids Front desk staff on more than one occasion Very small rooms
Location was great. It was walking distance from many main sites in Washington. A metro was near by but, we didn't need to use it. The area is filled with excellent restaurants to walk to and there is a Starbucks across the street. The staff is very helpful with planning anything. I love the comfy beds and pillows at the Embassy Suite Hotels!
Location to the DC Conference Center; free breakfast Would have appreciated small half-half packets in room instead of powdered milk for coffee
room were comfortable, especially the bed. staff were very helpful with planning of tour. very impressed with the happy hour where drinks and nibbles were provided free of charge between 4 and 6 every evening
This Embassy Suites hotel has a great DC location. We have stayed here three separate times, stopping here on our DC trips. It is easy to walk from here to many of the central DC sites you want to see. It has a good family feel with a family cocktail hour that my kids love to participate in. They have a great room set up with games and snacks for families with small kids, and a separate cocktail room for adults not families with older kids. Breakfast is great...huge diversity of options, relatively fast for the volume, and my "picky kids" are happy and full by the time we walk away. The hotel rooms are worn down. The bathrooms are fifteen years past needing updating. The pool is too small, over chlorinated, and depressing. The cocktail hour is chaotic, understaffed and the snacks can not keep up with the crowd. (I get that it is free, but you have to keep up or just not offer it).
The breakfast was good. All sights are in walking distance None
Centrally located. Lovely staff. They had free happy hour every night! In DC, that is nothing to sniff at. Continental breakfast had everything under the sun. The room was clean and comfy, but it was a wi-fi dead zone. You had to pay $10 a day for wifi, and my cell phone signal only worked when I was in the bedroom next to the window (we had a king suite on the 11th floor). The walls were that thick, I suppose? There's nothing that says cheap more than making guests pay for wi-fi at a $230/night hotel.
Hotel location was between two metro stops serving different lines making it easy to navigate around the city. The breakfast and evening receptions were good. The room was well laid out and made it comfortable for three adults to coexist. Due to the popularity of the evening manager's reception the room where the event is held could be larger.
I enjoyed both a convenient location and hotel facilities, especially the indoor swimming pool gave me a remedy for jet lag. What we could see from the windows was only the wall of the next building. I agreed with this stuation because I chose this hotel by the location, otherwise I would have stayed in the suburbs.
Very well received and nice and clean facilities. We've enjoyed our stay. The manager's reception was a +and the inlcuded breakfast had everything we needed to start the day on a good note.
Great room layout comfortable bed and fun happy hour for kids. Knowledgeable and friendly staff, good and convenient breakfast. When staff knows a family booked a room they should give multiple shampoos and conditioners before we have to ask bc we found ourselves without enough. Glasses (drinking) were not replaced daily.
Clean room, friendly staff, great location, everything you want from a hotel
Price, location, 2 rooms for children, swimming pool, breakfast included, happy hour for parents, great city location
Beautiful room in historical building within short walk to all major museums, White House, and the Mall. Gold fish provided by the hotel (you have to ask for it) kept us company and made us feel at home. Complimentary bottle of champagne for my birthday was unexpected and wonderfully rounded up absolutely unique experience.
The staff, lobby, bar were very good and comfortable. The resturant was average. The room was small since the building was converted to a hotel from the post office. I stay with the Kimpton chain all the time. The room was very small for 2 people and 2 21 inch suitcases. However, it was functional. I rete the hotel 3.5 starts.
Great location if spending time along the National Mall. It's only a few blocks down. The hotel is gorgeous and the staff very kind and helpful. The in-hotel restaurant Poste is very good as well (get the Lamb Burger!). Overall, my wife and I had a great time there. Like most hotels ... the pillows. The mattress itself was great, but the pillows were small and squished down to near nothing.
Friendly staff who helped with relocation to a room on a different floor than initially indicated and provided forgotten toiletries in the morning. This hotel is in a neat building and in a great location. The weather, but you can't control that.
This hotel, in an excellent location is a bit "long in the tooth" as the Brits would say.. but aside from the 1/4 mile walk to my room, the staff was great and they had a nice hospitality bar in the main lobby. Getting your bag up a flight of stairs w/o a ramp is something that they should work on .. esp when no valet staff is around to help. About as convenient as the NY Subway.
Great Hotel. My wife and I stayed here for valentines/anniversary. We were very pleased with the service from start to finish. We got the King Room with the vaulted ceilings and was everything we expected and more. Wow! those robes are nice and after not going ahead and buying one the spot I finally just broke down and ordered it. Staff at the front desk were very courteous and helpful and that extra touch of remembering that I had called earlier to inform them that we would not check in until after dinner was nice. (Hey I know its in the computer but its nice to hear the words). We will definitely return again.
Friendly staff. Citrus water in lobby refreshing Great interior design/decor Location No free wi-fi
Updated, modern hotel. Very friendly and helpful staff. Great location for touring DC by foot. Restaurant food was so-so. Found places close by for all of our other meals.
This hotel is an oasis within the city offering old fashioned values and quality service.
The staff was friendly, location was convenient, rooms were very comfortable and nicely furnished.
staff was courteous They accepted my reservation then gave away the room. Sent me to another hotel without rooms. A true nightmare in the middle of the night in DC
Small room. Dirty carpet. TV in a cabinet. Full size bed. Horrible stay
The location is convenient.
Spacious and comfortable. Visibly older and run-down in places.
Unique historic and charming hotel in great downtown location. Nice antique furnishings, nice dining are for breakfast. The room was small but clean and comfortable.
location and the size of the family room is perfect Bathroom of the room is too small ,rooms are too cold ,no place to get poor breakfast
Charming historic feel, convenient location but out of the big hotel loop. It felt more like staying in a neighborhood yet could easily get everywhere I wanted to by walking or metro. The staff was pleasant enough but I would have expected a small hotel to be a little more personal.
The hotel was quiet, the room furnishings were fresh and attractive, and I found the decor pleasing generally. The room overlooked the courtyard, which was also quiet. A good location too--we were able to walk to many of our destinations right from the hotel. Staff were friendly and very helpful. I needed a cab one rainy morning, and asked at the front desk if they could call for one. Instead, the bellman grabbed his umbrella and went out to the street, down to the nearest busy corner, and whistled up one for me. Above and beyond! Our room was small--would have been perfect for a single guest, but a little cramped for two. Just one bedside table, for example, with no room for a second. We would have liked a king bed, but one evidently wasn't available--again, perhaps a size issue. Last, half the wardrobe cabinet was taken up by a room safe and refrigerator pre-stocked with candy, soda, and alcohol, so there wasn't quite enough room for two people to hang our things. And yes, no iron or ironing board. We didn't try the meal facilities. We'd stay again--the pluses outweigh the minuses.
The hotel has been recently renovated, so everything was brand new. Note that only half of the hotel is the "historic" part, now the other half is new. That didn't bother me at all. There was a very nice, upscale feel to the whole place. The staff were wonderful - very nice and accommodating. I stayed one night and when I came into my room after being out, all of my lights weren't working - a breaker had blown. When I called the front desk, it was taken care of within 10 minutes by a very polite maintenance staffer. The location was just okay - I walked from the closest Metro (Mt Vernon/Convention Center), and found myself walking along a street with boarded up houses. I wasn't taking any shortcuts, this was one of the main streets by the hotel. This wasn't too much of a problem for me, as I used Lyft to get everywhere and didn't do much walking at all. But it is something to keep in mind if you are making a reservation here. The only other thing was that my bed was very firm. That's a total personal preference, but did interfere with my sleep
The hotel was absolutely stunning! The restaurant's service was great and the food was delicious.
Walking distance to everything we wanted to do Parking was expensive
For a stay in Washington D.C., I cannot imagine a more perfect hotel than the Courtyard Washington Convention Center. My husband and I were planning a quick sightseeing trip, and chose the hotel for its price and location. We could not have been more pleased. The hotel was immaculate, our beds were comfortable, and the staff was always more than accommodating. We were within walking distance of the National Mall, a number of museums and restaurants, and practically above Ford Theatre. The hotel itself was not without its charms; being an old bank, the basement included old vaults, and the local architecture, both of our building and the others in the area proved unparalleled. If we ever return to Washington D.C., we would love to stay here again. We were very sad to check out and see our visit end.
Everything was great! Am upset that they put an $800 hold on my credit card when the room was only $300
Staff accommodated our family's four bikes that we were traveling with. Hotel was upscale with nice amenities. I also loved the complimentary use of a washer and dryer. Great location.
Great location... Convenient to Metro and downtown Washington No negatives on this trip
The gentleman at the front desk was very helpful and polite. There was a mix up with my parents reservation, and he too care of it. He also upgraded our room. The concierge was great with our kids, and gave them a free movie.
The location and thier bed was comfortable. The AC . It was not cool enough. Need more tisue for tolet. Better reciption staff.
Location was great, staff was great
Location, services No free internet in the rooms, a water bottle in the room was $6. That was outrageous.
Central location Clean rooms Value for money (I suppose) WiFi not free in rooms and expensive Restaurant average. We asked for a cappuccino and got coffee tasting line filtered coffee with normal milk with lots of froth on top.
Cheap. No real benefits as a Marriott Rewards Platinum member. Nothing special about the facility. Lots of noise in the hallways at night.
Close to Metro center Extra cost for parking
Staff was very attentive and very friendly. Right next to Metro station that had a stop at Reagan Airport!
Everyone was super friendly and went out of their way to genuinely provide a good service and experience. Some people (doorman, waitress) have been working there for over 20 years, that says something about an institution. Great location, walking distance to all attractions or a short taxi ride. Very clean, nice size rooms. Free wi-fi was had the best speed I had for a long time at hotels. Most free wi-fi is just painfully slow. You can use up to 6 devices! We used 5 simultaneously and the speed was still great. Breakfast was included in our Kayak deal even though it was not a usual deal for the hotel they accepted it when I showed them my Kayak reservation print out. Breakfast choices are great and it comes with a kids menu. Huge portions to keep you full till afternoon. You can seriously skip lunch. The pool is open from 6 am till 11 pm. Very nice sized, there's also a sauna. It was never crowded and kids would not get out of the pool for hours! We had a good deal and would definitely come back and recommend it to others. Starbucks at the hotel closes at 6pm. This was too early. This is probably not within the hotel's control as Starbucks is an outside vendor. The hotel can have a bigger shop that sells more stuff.
location hasn't been renovated in, like, 80 years. shabby doesn't fully capture it. windows are thin and so noisy tasters choice instant coffee in the room
It was very well positioned in downtown DC. It was very old which was kinda cool but take your allergy meds it was very dusty. I think it may have been haunted too... Lol
We basically got two rooms for the price of one. A room with two singles for the kids and the other with a king. The price was half of the other hotels in the area and was close to everything. The rooms were dated and while I wouldn't say the were dirty they were rough around the edges. The beds were old school and not the most comfortable.
This hotel was perfect. The metro was two blocks away. All in all I would recommend this to anyone. The wifi was a bit slow and you don't get any wifi signal in the bedroom
Front desk staff were positive and upbeat. I was upgraded to the Penthouse Suite for no additional charge which was unexpected and very nice.
Our stay was most pleasant in every respect. Location was paramount. Some of the furniture was scaled to smaller people and really not to American standards
Good value accomodation for our family (2 adults and 1 teenager) giving us 2 separate rooms with the ability to cook some basic meals. Continental breakfast was included in the price and consisted of a selection of pastries, toast, juice, tea and coffee. We were near a metro station and all the major sights of Washington making this a great base. One end of the road (that nearest the convention centre) was a bit seedy and rundown. Buildings were boarded up and looked desolate.
It was actually better then the picture and I thought the picture was nice. Living space large and attractive; the kitchen area was beautiful. And the shower was great. Difficult to park
The hotel has purchased neighboring buildings and they are about to be torn down or at least that is what I was told. This gives the appearance of a run down area. Once you enter the Eldon, you understand how it got the great reviews it has. Everything was perfect and more than expected. The convetion center was one block away and I walked every where I went. The Eldon was much nicer than the other hotels in the area and through bookings.com, it was half the price.
The hotel is located in a very convenient place, 5 minutes from the metro and 10 minutes from Chinatown. The room was very clean, very classy and the bed was extremely comfortable.
the proximity to the convention center and to the commercial areas. I love the shower it has the best water pressure. Also the convenience of the kitchen, microwave and the refrigerator. There was no lobby like the other luxurious hotels, also the breakfast area is too small, need more than pastries, boiled eggs would have been better to start the day, and also the pull up sofa needs to be changed we ended up sleeping on the floor because the mattress like lost its cushion that the wires sticks your back when you lay down on it.
Very comfortable main bedroom and fully equiped kitchen. Close to metro station. Very helpful staff Lots of noise from fridge for person sleeping in sofa bed. No restaurants close by.
Spacious suite, close to metro station , very helpful staff breakfast room too small but I understand this is being rectified. Would have liked better info in rooms regarding local amenitis such as a super,marrket
The hotel staff was very friendly and the room was a good lay out. Very good location as well. The fitness room is not really a fitness room. It just had a treadmill a stationary bike that did not work and two bowflex machines. I was very dissapointed
The decor was modern and interesting and is was close to a Metro stop. The front desk people were helpful. It was nosy and there were a number of abandoned buildings next door that are awaiting refurbishment. We had to ask to have the beds made. The breakfast is very continental. There was little variety and no protein.