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The friendlyness of all the staff and general up keep of the hotel even with the work in place'
Space in the lobby and common areas
Everything, they were very good, since now i will use Hilton always, i really like that hotel need more elevator, i had to walk very long to my room
space and design of rooms, beverages in the lobby difficult to locate the entrance upon arrival
Very helpful and friendly staff, lovely room, with a nice view of Washington.
staff and cleanliness
Everything in the hotel was to an excellent standard At the time of booking, it was not made clear to me that there would be a 14-16% tax charge on top of the booking price - so it came as quite a surprise to me at the end of the stay
Helpful, friendly staff. I really like that it is a pet friendly hotel.
I liked the organization of front desk.
Rooms very comfortable and coffee machine in room much appreciated. Bit of a walk to the nearest tube station, however, it may have seemed longer becuase of the stiffling weather.
Nice environment, convenient to the subway, good living condition
Location A faulty hairdrier
Big beds, room actually turned out to be what was pictured, free internet, door/parking staff and maids all very courteous, no loud or rowdy guests or noise, plenty of space in the room, big tile shower, big flat tv, allowed us to check into room and park super early without question or fee, great location on DuPont circle for walking to destinations, restaurants and people watching. The toilet is basically beside the bed behind a glass door and there is no fan, pick any corner of the room you are in right now then imagine your romantic partner going to the bathroom right in front of you in that corner for a better idea of this mutually embarrassing set up, the shower 'door' is a two foot wide sheet of glass beside the toilet, everything gets soaked when you shower, the a/c is either cold or hot, heat is very musty smelling, we ran a/c entire time to avoid musty heat smell, it never turns off, wi-fi went out first day had to use 3 ft cord for remainder of stay, a small fridge or microwave would have been nice, you can't keep food/drinks cold or reheat leftovers, makes me sick to eat out every meal.
Overall this hotel provides top-notch service and is conveniently located in the beautiful Dupont Circle/Embassy Row area. The rooms are upscale, comfortable and nicely decorated. The bathroom design lacks privacy (frosted glass walls) and the window treatments (plantation shutters) are not room-darkening enough for anyone wishing to sleep in beyond sunrise.
A wonderful hotel with really nice rooms. Absolutely close to the metro stop. Very friendly and helpful staff.
The clean, modern design of the facilities and the room. The room was really hot at night and we couldn't open the windows.
fabulous concierge. Terrific and easy location
was a new, clean, modern hotel in an excellent location - easily accessible by car, public transport and walking distance from many great restaurants and breakfast cafes. The rooms were clean and comfortable. Although we had read the terms and conditions in advance and notified of our requirement for an extra bed for a child, this was not arranged for and required some negotiating with the staff before this was taken care of. We ended up in a room that was spacious, but quite loud as the hotel's air conditioning was right next to our room. Some of the cost information on the Booking.com website did not correspond to reality, e.g. parking or cost for extra bed.
The Quite and the comfort and access to shops No, It was very pleasure to stau in Dupont hotel and I will come back
Love the location, decor, bar and fantastic rooms. N/A
I received a complimentary upgrade which was fabulous.
Good value for money, close to Georgetown and metro Noisy aircon
Great location. Great customer service.
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
Comfy beds, decent size room in the junior suite. Nice quality towels and linens. Staff was pretty rude when we came back from seeing monuments. Bar tender was very rude when I went to take a call from my sitter and acted as if I was running out on the tab and refused my drink when I returned for no reason. The manager, I assume was very rude when we came in laughing (mind you, it was a bday party and gathering of veterans) In serious need of vending machines or at least bottles of water. The night staff was nice enough to bring up a cup.
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
The Churchill was a delightful respite for this harried traveller. The staff was exceptionally helpful and friendly, the decor very pleasing, the room quite comfortable . All in all, my stay - though short- was very pleasant. I have no complaints.
Got no parking and they charge 46 $ for car over night To much
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
The hotel is very clean and well maintained. It is an old building with character. There didn't seem to be any dress code for the staff so I couldn't tell for sure who was working there or hanging out. Staff couldn't easily tell me where local restaurants were. I had to find them on my own. The air blowing into the room from the HVAC vent was loud. I would have expected this from a cheap hotel but I paid over $350 per night.
Spacious rooms, very friendly staff, excellent location, comfortable bed. One elevator (of two) didn't work; the coffee was bad.
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
Staff attitude was terrible. It took over 25 minutes to check in at one o'clock in the morning. The lobby was dirty and dusty and the construction elevator came to bring me to my room had all sorts of debris . I was woken up to a fire alarm and walked down 8 flights of partially (dangerous) lit stairwell. When I arrived in the lobby it was thankfully declared a false alarm . I checked out of the hotel out of breath unshowered and a disheveled mess.
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
Nothing Small room and very noisy
Ideal location. Some issues with the AC. It was ok, just not ideal.
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
The beds were very comfortable, the decor is very stylish and the staff couldn't have been more welcome and helpful. The perfect place to stay in DC near great restaurants, the metro, cool neighborhood. Will stay again!
very helpful staff parking --too few spaces
location near the Metro and good neighborhood. This was our second stay at the Carlyle and would go back again.
Loved it... Got a free room upgrade.... I would stay there again the next time I'm in DC
they were so kind to us and our dogs-- super helpful!
We heard a dog barking and were immediately moved to a lovely room. The concierge helped us try to get a taxi under very difficult circumstances.
Quiet and nice
Nice room, great location, enjoyable breakfast priced right
Effortless, compact and clean. The windows open! The decor is a bit tooooooooo deco. The restaurant felt a bit dismal.
close to the capitol, and to resteraunts
Loved the style and the service. We just missed wine hour so they gave us a couple of beers instead. Room was great. Very comfy. Rooms were a bit small but not an issue at all!
I liked the quality presentation of authentic art deco style. N/A
Perfect location for us, near Dupont Circle. Large room, clean, kitchenette, very comfortable bed, L'Occitane toiletries. Good Happy Hour menu in bar, Nice stay.
The location was great. Close to Georgetown, Dupont Circle and a reasonable distance to the mall. The restaurant served a good breakfast. Large comfortable room. We arrived near midnight. The valet parking at that hour is handled by a rather rude and indifferent man in a security guard uniform. Check in was rather slow. WiFi is extra.
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
Not a bad location from the White House. Cleanly, friendly staff, and have a bag check-in. Room felt "stuffy." You can hear some traffic and sounds from the nearby college.
The convenience, staff and rooms were all outstanding. Clean, spacious.
Whenever I'm in DC, (once or twice a year) I always stay at the St. Gregory. It's centrally located in the Hub of DC action with convenient public transportation to anywhere within walking distance from the front door. Love the food, drink, and freindly smiles and banter of the doormen. The computer equipment in the business center can use some updating though.
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
Location was great for business, dining and nightlife. Current renovations took away, but it's something that has to be done. Besides the construction the place was nice, quiet and was within walking distance to many businesses, restaurants and nightlife as well as tourist attractions.
The location was great. In the center of the DC business district with food and shops everywhere. Close to the national mall. It's a hike but a doable walk. Not as advertised. The suite was nowhere near as luxurious as advertised. There was constitution within the hotel that I was not notified about. Room prices should not have been $200 per night plus parking with the construction. Room had an outdated feel. I would love to stay again in a few years when they gut and renovate the entire hotel.
Rooms are clean ; relatively quiet, nice staff Under construction Quinoa oatmeal everytime in breakfast buffet
Was hair in my ice tray but it was a peaceful stay.
Very nice rooms and staff
The staff was great, chipper and friendly and always responsive to any requests. Great location for exploring DC. Loved that breakfast vouchers could be swapped for cocktail vouchers. Also enjoyed evening happy hour with wine in the lobby (and pets welcome) as a nice get-together. Breakfast buffet was good, but same-y without much variety. Room was quite small.
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
Decent room, nice lobby, comfortable bed slow, to non-existent service in the lobby lounge, room wasnt ready until after 4PM. Rooms are smaller in size, and bathroom is not of the caliber of a 5 star hotel
Near perfect stay Everything very pricey, but not out of line with the area.
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Good location Several smokers on our floor.
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Clean, rooms updated Rooms a bit on the small side
There was food crumbs underneath the bed when we got there
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
Location, staff were great At $200/night I could have had a true 4 star
The hotel was fine, staff was very nice. The bed was just really awful.
Staff was wonderful Bathroom soap system is cheap
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
Clean, modern, nice staff. Good location. Very walkable. A bit far from the metro but not too much
-Courteous and friendly staff -Fantastic location -Well-appointed, clean, and spacious room -Ice water dispensers filled with lemons and limes by the entrance (neat feature on 90+ degree days!) -Soft sheets and comfortable bed -Cool restaurant in the lobby -Stone's throw from the Dupont metro station -Great value and will stay here again! -No complaints!!
The front desk staff was very friendly, and rooms are beautiful! I liked the walk ability of the area, with a little stretch to walk to Georgetown or the mall before returning to a luxe lobby and beautiful room.
- Spacious room with nice modern design. Friendly staff. - Wonderful food from room service, provided by the restaurant next door Firefly. - Tiny tinny bathroom. We expected small bathroom after reading the reviews but didn't expect that you could hardly close the bathroom door if someone is sitting on the toilet. - Weak Wi-Fi signals in my room and it's not free. The hotel did graciously refund the Wi-Fi charges after our complaint. - Lower floor rooms facing the street could get noisy at night due to foot traffic and restaurant activities.
Service was excellent. Nice bed. Room was large. Very tiny bathrooms! Very noisy at times. Congested lobby.
Great location! Polite and friendly staff. Wonderful restaurant!! Spacious room, and a very comfortable bed.
Location very convenient, Staff very professional and friendly. Hotel very clean The elevator doors difficult to use and the rooms a bit small
Not at all what was advised. Don't stay here
Small clean room, comfortable bed. I would stay here again.
The Baron was just right for my son and I. From the old-fashioned elevator to the comfy beds and clean room, we loved it! The rooms are small, probably wouldn't be as comfortable for a family, but it was perfect for us. Our check-in clerk was helpful and friendly on Sunday night. Unfortunately, the rest of the stay there was a different clerk and he wasn't friendly or helpful. My son and I kept wishing the other guy would be there! If you like the conveniences of a newer, chain hotel, you won't be happy. No ice machine, old elevator, small rooms.
Nice room service Lift was very old, breakfast was not good after paying $5, don't have a bothtob. We paid $125 after tax per night for the double bed room, I don't know what we should expect for that price. We stayed for 5 nights.
The bar underneath the hotel was the best thing about this stay. It is also close to the circle and the metro. The keys had to be replaced at least once a day. And if you can in later than 9 there was no one at the front desk to help replace the keys.
The room was clean. Cigarette smoking washing in front of the entrance from the connected bar. Would be nice if smokers smoked somewhere other than the front door to the hotel. A little expensive too.
The only positive part of my stay was leaving the morning after. The hotel is extremely outdated in style, functionality and accommodations. After driving around for 45 minutes looking for parking we finally checked in. At check in, they charged me another $15 for taxes. Taxes based off of the Booking.com charge plus their taxes. The room started at $75 and jumped to $109 after the website fees and taxes, then $125 after the hotel taxes!! After trying to squeeze through the 60 year old elevator doors (I'm not a big guy) we made our way to our room through the hallway tilting toward the stairwell. Once we got to our room is was just as cold as it was outside (25*) and it was the most pathetic looking hotel room I've ever paid for. I can't believe I spent over $40 for this. The heater tried to keep the room warm all night but it was not doing so and it was extremely loud. Our bed had to be the most uncomfortable mattress I have ever slept on. I considered sleeping on the floor to be more comfortable. I was charged for a "Queen" room which clearly stated a queen sized bed. We definitely did not have a queen sized bet, double at most. After not sleeping at all that night, we left just as early as the sun came up. I told the employee at checkout about the bed and his response was "I'll have to tell my manager it was uncomfortable". If you are in DC, AVOID this hotel at all costs. Our second night in DC we found a 4 star hotel and paid even less! I would love my money back for our visit but I have a feeling that won't ever happen.
I book hotel for my parents as it's walking distance from embassy. They said stuff was friendly Room was tiny and old. Food in restaurant wasn't delicious.
The location is very convenient to tour DC. Parking a rental car is a bit of work because they only have street parking for a few cars in front of the hotel. the restaurant in the basement has great beer and food bar food entrees. The staff are nice people. I appreciated chatting with them. Other good restaurants and Starbucks near y. Difficult car parking. A bit old. Rooms a bit small. The elevator with manual door. These inconveniences were worth it to get the price and good location.
Friendliness of staff, location No help getting up stairs with luggage. Poor TV offerings.
Location on Embassy row is amazing. It's right around the Australian Embassy, India Embassy, Trinidad & Tobago Embassy and several others. It's also within walking distance to several eateries and DuPont circle. The drain in the bath tub would clog when I took a shower. The cable TV selection was spotty and I had to go down to the bar to watch Monday night football. Some of the wall paper is old and coming off of the wall. but other then that, no major complaints.
The staff at the reception were extremely helpful and knowledgeable about the area. I think they deserve a thumbs up :)
The Fairfax is a very nice hotel; terrific, terrific location close to many great restaurants and the Metro, extremely comfortable room, very accommodating staff. A completely positive experience (as always--I have stayed here before).
Very warmly welcomed. The air conditioner was very noisey
Location to the metrorail system. no
Beautiful and spacious room with a wonderful view (although admittedly I was on the top floor on the right side of the building). Excellent location and some great restaurants nearby. The room key magnetization system didn't work well and the staff were not spectacularly efficient.
The Fairfax at Embassy Row exceeded our expectations. All of the staff were well-trained, courteous and extremely helpful. The room was very comfortable, the bathroom had a great shower, and two morning newspapers were provided. The concierge recommended a monthly event at the nearby Phillips Collection, which happened to coincide with our stay. The hotel has a great location, near the Metro and scores of restaurants and shopping. We were very impressed with the hotel and would definitely return.
Great location. Comfortable and stylish accommodations.
The staff - from the front desk to the man who greeted us at the door -was very friendly and welcoming! When we asked for a late check out then extended our time by 30 minutes only. That seemed silly.
Clean Recently renovated Kind staff Late checkout (12pm) Excellent location Very small pool Mediocre restaurant
Great location. Very clean. Great rooms. Great showers and Neutrogena bath products. I only gave the value three stars because it was $400 a night. HOWEVER, it was a big weekend in DC and all hotels were ridiculously priced. But since I don't know what the normal rate is, I have to say it was not worth the price.
Room was clean and comfortable. Food was excellent. They refused to provide receipt at the end of our stay. Strange.
We stay in DC a lot but first time in this hotel. Very clean and great service. The attached restaurant/bar was very good as well with excellent service, nice selection and very reasonable DC prices. The area is good and this hotel is well situated.
The staff was amazing. They were extremely courteous and helpful. I would definitely recommend this hotel just based off of that. Lao, the rooms were clean, and the bed was comfortable. Awesome location.
Great location in the west end of the city close to Georgetown and DuPont Circle. Walgreens is across the street, as well as a Ritz Carlton. The bar/restaurant had good American fare and it's a good place to unwind.
Front desk staff was great at check in and even called the room later to make sure it was good for us. The hotel is convenient to the metro, and was a great value for the area. The only reason I didn't give it 5 stars is that the extra towels I requested were not in the room on anyday we were there.
Nice clean rooms. Friendly staff. Great location for Georgetown and GWU. For a brand new hotel with lots of current technology the air conditioning unit was surprisingly noisy. Bring earplugs for sleeping.
staff was very friendly room was very musty smelling hotel seemed a little worn and rundown
The location at 21st and M is great. The staff was friendly and helpful. The cookies at check in were delicious! The property seemed to be under some type of renovation. So, from the outside, parts of the hitem seemed to be out of commission. The room was fine. But the hallway was almost exclusively grey and dated.
A satisfying choice-well appointed, good sized rooms. Comfy bed. Good location to Foggy Bottom and Georgetown
To get to the included internet was very confusing without asking. Al the other options had an extra cost.
Walking distance to Mall and Georgetown Nothing
We arrived in town earlier than expected and we were allowed to check in very early with no trouble.
We had an excelent stay at Marriot.... We enjoyed But...... 5 minutes after we leave the room, my wife left an expensive blouse in the room... I personally hanged out the blouse in the closet...so I went back to pick it up.... sadly I couldn't find it..... the staff came to the room..... But nothing of blouse was there.... that evening in our family meeting my wife didnt know what to wear.... So sad.... No time to shopping that day. So, Next time you leave you room in this Hotel.... you know what to do before close the door ....
Nice early check in. Clean and comfy beds. Expensive. Lack of free wifi is annoying
The room was tiny and a dump. It was dusty, I was sick all night. The hotel is in need of a major renovation.
good friendly service