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The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Proximity to WH
Staff very helpfil. Close to DC metro and attraction
The room was made up in typical Hilton style with decent bedding/bathroom stuff. This hotels has seen better days. One of the elevators was out of service (seemingly for a long time - a piece of tape covering the outside) the button to the elevator was cracked, and the whole thign was worryingly slowly and creaky. The room itself smelled musty - like it hadn't been aired out in years. Outside the window was the HVAC system which was *loud*. It was a crazy-horrible room. My best guess is that because Kayak booked the room through Priceline Hilton felt it was okay to give me the worst room they could find. I checked out immediately and went to another hotel nearby for the same price, but with a much nicer room and hotel in general.
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Location, convenience Rooms are dated, small and dark
Staff and free snacks were great. Nothing
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Very clean, quiet and accommodating.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Customer service The sofa sleepers
Location Maids Front desk staff on more than one occasion Very small rooms
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
The staff Felt a bit hurried to finish our breakfast.
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Amaizing service with very friendly staff Beds and pillows were amaizing
Comfort of the room Lack of phone service or free wifi.
Location Horribly overpriced
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
friendly staff,premium location.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
Very comfortable and pleasant stay . Excellent service and perfect location.
The room was lovely, and the staff was courteous, helpful and efficient.
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Location and cleanliness
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
Location. Easy walk to many attractions as well as to my business destination.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.
terrace missing breakfast on Sunday
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
No maid service
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.
The gentleman at the front desk was very helpful and polite. There was a mix up with my parents reservation, and he too care of it. He also upgraded our room. The concierge was great with our kids, and gave them a free movie.
FRONT DESK LADY WHO WAS A COWBOY FAN MADE ARE STAY FUN WITH ALL HER ASSOCIATES BEING SO HELPFUL AND LOOKINg OUT FOR TWO SENIOR CITIZENS ! THANKS !
Close To Monuments And Verizon Center
Everything was great! Am upset that they put an $800 hold on my credit card when the room was only $300
Central location Clean rooms Value for money (I suppose) WiFi not free in rooms and expensive Restaurant average. We asked for a cappuccino and got coffee tasting line filtered coffee with normal milk with lots of froth on top.
Cheap. No real benefits as a Marriott Rewards Platinum member. Nothing special about the facility. Lots of noise in the hallways at night.
Great location... Convenient to Metro and downtown Washington No negatives on this trip
Location was great, staff was great
Staff accommodated our family's four bikes that we were traveling with. Hotel was upscale with nice amenities. I also loved the complimentary use of a washer and dryer. Great location.
The location and thier bed was comfortable. The AC . It was not cool enough. Need more tisue for tolet. Better reciption staff.
Staff was very attentive and very friendly. Right next to Metro station that had a stop at Reagan Airport!
The price was quite reasonable and the location was convenient as well. The staff was friendly and helpful too. Also the room was nice and clean. First, the website says the amenities include parking. What it doesn't tell you is that it is valet parking at almost $50/day. Second, the website says the amenities include free wifi. What it doesn't tell you is that the wifi is only free if you connect to it down in the lobby. Otherwise, it is almost $13/day if you connect to it from your room. Overall, it wasn't a bad stay. I just wish the website was a little more detailed/honest with some of its information.
Hotel is walking distance to most of the things you want to see in DC; White House, Washington Monument, Smithsonian Museums. If you stay in a room facing 14th street you *will* hear street noise. We were on the 12th floor and you may as well be on the first floor because the height doesn't help with the noise at all. After a long day of walking you probably want a good night's sleep, that's probably not going to happen. Street traffic is loud and people tend to yell outside.
Very convenient. The location is excellent for getting around town on the metro. It's just minutes from everything. I would definitely stay at this hotel again. The bed was a little uncomfortable. I couldn't tell if the comforter was sliding down inside the duvet or it was just really thin.
Hotel staff were most obliging. The food was good. The location is excellent just across the road from the subway station. Small shop in lobby was great for small forgotten items or a quick snack to take to your room.
Our hotel was in walking distance to almost everything that we wanted to see - all the major landmarks as well as museums. It is very close to two subway (metro) stations and only a short ride way from Union Station where we took the bus to NYC. We enjoyed the coffee maker in our room and refrigerator to keep our snacks. We appreciated free coffee stand in the lobby. it's more of a wish - wish you guys had free breakfast. Most hotels do nowadays.
Staff very friendly. Rooms were clean including the bathroom. The location is perfect if you want to walk around. We had an awesome experience.
Staff was helpful and friendly. Wait staff at restaurant in lobby was excellent. Went above and beyond to make sure we were taken care of. Fair prices on the food. Blanket for fireworks was a nice unexpected treat. Quick walk to two different metro stations and 20 min walk to the mall. Blocks to restaurants and the cvs if you need something. It was hot. Not sure the hotel can control the weather.
The hotel,was within walking distance of many things. Our room was very dark due to the fact it was facing other buildings and was over the airconditioners outside.
Room was clean and pretty nice. Nice hotel bar and staff was friendly and helpful at the front desk. Would stay again for the price. The bellhop shattered a bottle of vodka that was in my suitcase....said "I should have told them it was fragil" I don't think that gives them the right to just throw my stuff around as if there was nothing of worth in there....what if it was a bottle of cologne that broke - would I have had to tell them it was fragile for something as small as that. After all my stuff was covered in vodka, they let me use their laundry services and actually ended up replacing the bottle with something of similar value. It ended up being okay and I was thankful for the replacement.
The staff were very welcoming and helpful. The room was clean. Our shower head did not want to stay put. We booked online and I guess when doing so they like to give you the handicap accessible room. Parking was expensive! Breakfast was $60 for two people that will get you eggs and bacon.
The bathroom was throughly cleaned and the bed was very comfortable. Room were very compact however, I realize it was
Clean and convenient to downtown DC.
The location was excellent, the staff were solicitous and friendly, our room was spacious and well appointed - my girlfriend particularly recommends the big comfy armchair - the food was very good and it won't break the bank. Unless your bank is quite delicate and prone to breakage. No draft lager.
Had horrible service from front desk woman and did not get the room I was assured I would the day before. The maid staff was very helpful and friendly as was the man who worked overnight desk. The room was small with barely any windows but very clean and bed was comfortable. Will never stay in this hotel or Hyatt again based on promise of getting a street view room and then getting a room that literally overlooked all the AC units for hotel and no view of street. Also, the room they assigned us was not ready when we were sent up so we had to get shuffled into another with a worse view. The desk clerk was rude about the whole situation and when we inquired about parking right out front because the signs were very confusing she told us to "read the signs". Seriously- as if we hadn't already. Very rude. Our friends stayed too and had poor service from same two woman.
Reservation was not honored!
Super clean, well laid out room. Quite big for an urban hotel. Everything works well. Well thought out.
The location is excellent in the heart of DC, walking distance to many sights. The HVAC unit in my room failed and I was moved to another room, which also had a faulty HVAC unit, so I was moved to a third room. All of this took place at 8pm, which ruined my plans for the evening. The next day, I was a bit disappointed that neither the manager nor anyone on staff reached out to follow up. Generally, I expect more personal service from Hyatt hotels.
Location was great. Stayed for 5 days and requested an additional day (midweek) and was told rate would over double what I had paid since I booked with a "third party". Spoke with manager in the morning and was told she'd call room in 15 minutes. After an hour and a half waiting with no contact we packed and left. Happily stayed at a Kimpton 4 star hotel in Alexandria that was less money and awesome. Left with a really bad taste in my mouth for Hampton Inns.
We received excellent service from this hotel! Greg at the front desk made a great first impression, even though we arrived to check in after midnight. In the morning, we realized that our plans for the day had changed somewhat. A man with the nametag of "Optimus Prime" generously allowed us to keep our belongings in our room and do a late check-out mid-afternoon so that we could return from our morning plans and change clothes before checking out. This generosity was given for free! They were also very happy to store our luggage for the rest of the day, even though we had checked out. The experience was made all the better by a free breakfast (both hot and cold items offered), as well as a great location near the White House and a few blocks from the Metro. We would go back again for sure. The room was pretty small, but in a city like DC you're really only there to sleep. This more than served our needs.
Nice room and clean and should be for $340 No fine dining within a 15 minute walk. Only college kid joints $36 a night to park the car?? Puh-lease! It costs less at the Ritz. Maid forgot to make up the room.
Very clean, room was nice. Staff was great. Pool not great, but we were sightseeing, so not a big deal.
The location was great! The hotel is only a few blocks from the White House and National Mall. The valet parking was $36 per day and I don't believe there were any self parking options available other than on the street. Street parking must be paid until 10:00 on Saturday night and is free on Sunday.
The location was great and the value was excellent. We were told a breakfast was included so we expected a continental breakfast, but it was a la carte for fee instead. Not a huge deal though.
Walking distance to White House and monuments $40 a day for parking
The people next to our room was terrible. They had a party all night long and the courtyard staff seemed ignorant how much noisy they created to other guests.
The room was very clean and the bed was incredibly comfortable. We ate breakfast at the in-hotel cafe and it was very good. They have a few booths in the cafe which have built-in TVs which would be very handy especially for families. It's a good location. There is a Subway and Starbucks on the same block and a CVS Pharmacy 2 blocks away which is open 24-hours a day. 3 1/2 blocks (1/3 mile) north is 2000 Penn Shopping Center with a bakery, Chipotle, Betucci's Brick Oven, and other restaurants and shops. The pool was small. There was a person swimming laps and the pool is so narrow that we felt like we were encroaching on her space.