West Hollywood Hotels

Walking distance to melrose Ave.

No hot water in our shower we had to take a cold shower. For 400 dollars a night you should have warm water not ice cold water

This is a nice hotel, very clean, located in the neighborhood -- within walking distance to great restaurants and nightlife, but not in the middle of it. The rooftop deck and pool are nice additions. The small gym contained everything I needed to workout during my stay.

Parking. Parking in West Hollywood is by permit only; so street parking is not an option. Parking in the area is expensive, and the hotel only offers valet, which is $40 PER/NIGHT. $40 per night is an exurbanite fee to charge guests for parking and as much as I enjoyed the hotel, this is what I will remember most when considering a hotel in the area again.

Beautiful, luxurious, and spacious always a favorite place to stay. Great location close to weho and Hollywood

The sofa sleeper was a bit uncomfortable and I wish the beds were just a little softer maybe just add a feather bed? (This is just nit-picking)

For a fair price I enjoyed a very pleasant suite in a building with character in a quiet, pleasant, convenient neighborhood. The roof deck was, as promised, charming.

Nothing

I like the garden at the top as well as the swimmingpool. The food was great. the service good as well.

The rooms could look a bit better... but my main concern was the lift! The slowest lift ever! that was really bad...

The staff was really friendly and helpful. The room was spacious and clean. I had a nice morning relaxing by the pool on the roof.

There is no place for self parking, the streets all require a permit to park between 7pm and 7am, and the valet is $40 a night.

Overall great experience. When you reserve, be sure to include their price to park ($40/night for us) when deciding if it's a good rate, there is no street parking. We had one grumpy restaurant employee who didn't want to send dishes etc.to our room because us eating our own food cost them business(he did send everything we requested). The front desk asked us if we got what we wanted and we told them we did but with a grumpy attitude. When we got back that evening, an apology card with a bread and cheese plate and bottle of wine were waiting in our room. That's the kind of service you can expect.

$40/night for parking is high (community lots for retail space we're $24 for a day of parking). Definitely taking advantage of a kept audience. Otherwise, it's a good hotel with generally great service.

The design of the hotel and the rooms was extremely appealing. The staff was nice and helpful

The location was very central. The staff were very friendly and attentive.

The floors need updating. They made very loud creaking sounds. It seemed like the guests above us were going to fall thru the ceiling onto our bed. Guests in a nearby room partied on their deck at sunrise and were very loud.

Aesthetics

No hot tub

It seems like it is falling apart and falling way behind the times. Ni restaurant, no room service, no bar. No coffee until after 6am...no coffee maker in the room...the gym is getting archaic..no free wifi....my tv did not work on this trip....I've been staying there for 10 years but I think I will have to make a deal with the Mondrian next door.

Location and service

Slightly older and dark (hallways and elevator banks) but still with a lot of character

The Staff was very friendly and efficient.

My room had only one window and it faced a wall but had a tiny peek a boo view of the city.

Amazing mattress. Beautiful.

Cool ! L.A. from the TV ...Great !

Everything

Liked the lobby, free water and snacks. Great sunset view.

Rooms were outdated and looked used... not fresh. So much potential.

Rooftop pool can't be beat, nice rooms, awesome staff, great location. Great time!

Switched rooms because we had a room next to the elevator, where you can hear the elevator swooshing up and down all day & night. They were great about switching rooms and now we know to request not to have a room ending in "01" on our next visit.

Friendly staff, happy to help with any request and very promptly.

Spacious and comfortable self catering accommodation. Helpful staff.

Very noisy unitl at least midnight each night as it has a popular restaurant and bar in the atrium of the building.

Awesome, spacious room with everything you need. Like a home away from home.

Staff were super nice, and beds were really soft.... I felt comfortable and like I was at a getaway.

Sharing bathrooms with so many people is awkward, and the room I got from ordering online was SUPER small hut compared to pictures so I had to pay another 25 to upgrade for something more comfortable, and also 20 bucks for parking when I'm already paying 150 a night is kinda ridiculous. But I still enjoyed the pool and the oasis feel.

Clean sheets. Lots of space. Great location for the price.

Do not drink the water from the tap or the free coffee from the continental breakfast. Stayed there for three nights with a friend. The first night we celebrated with some old friends and thought we were just hungover in the morning. We drank a lot of water from the tap trying to counter the it. The second morning (not hungover), my friend and I drank a few cups of free coffee while waiting for a friend to pick us up. Both of us got the shakes, sweats and felt nauseous. Didn't put it together until the next morning when I drank more of the free coffee while waiting for a my ride to the airport. Same symptoms. My driver told me he had another guest from the hotel say the same thing.

Loved the look and the set up and the modern rooms

The people who run the hotel are super unfriendly. They 'lost' my reservation and didn't care to find it until booking.com called them. They also refused to move their Mercedes out of the circle drive so we could get through and instead told us to back into the busy intersection

Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated.

Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.

every thing

nothing

The location ws great!

No bathrobe

The room selection was fulfilled. I have been staying at the hotel for almost 15 years.

Fan Coil Unite was noisy.

The room was very clean and kept like that for the entire time of our stay; location was very good since the hotel was very close to major attractions in hollywood; you could make your own waffles in the morning

- breakfast room way too small . it is not even a breakfast room . it's 2 tables in front of the reception area ; hotel very noisy (i am not sure if it was the air conditioning or something else but it made a lot of noise in the hotel )

Nearest at hollywood museums and stores. day manager cain and help in your strip of city.

Hilarious staff and very friendly.

Staff

Room was small for the price, bathroom door needed to be not see through, and it was a lot farther from the Hollywood bowl than stated

Clean and well situated (near to Hollywood boulevard).

Price to high (for me).

Localization.

location

the room had a weird smell

The staff were professional, courteous and helpful. The room provided everything I wanted, including free internet, free parking, and also a microwave and fridge, without the unnecessary luxuries that come at higher priced hotels.

Room size Laundry facility in car park Location

Tiny tired bathroom Kitchen a bit tired Could only access wifi if we were standing at the door to our room which was a long way from the bed!

Our room was a little one bedroom apartment with a full kitchen. Clean and comfortable and quiet. The staff were all very nice & helpful. The location for Hollywood site-seeing is ideal--could not ask for better. Orchid is a quiet side street, but just a few steps away, Hollywood is loud & lively.

No complaints!

I booked a stay in early February, more than 3 and a half months before my actual stay the the Best Western Hollywood Hills. Upon arrival, I was asked for a "voucher" and supplied my email confirmation. After looking over the email for 15+ minutes, the receptionist finally told me that they had overbooked the hotel and would have to send me to a partner hotel for the night. For my troubles, I was given 2 breakfast vouchers and my cab was paid for. The partner hotel was over 20 minutes away, putting me further from my location for the next day. The partner hotel was the "Beverly Laurel Motor Hotel" an extremely dated and generally unkempt motel. I was thoroughly displeased with this room, as well as with the adjacent greasy spoon diner. Had I known I was going to end up in this roach motel, I never would have booked through Best Western. I highly suggest booking through a different hotel, not worth the risk of being overbooked. In all fairness to the BW Hollywood Hills, it did appear to be fairly nice. Unfortunately, I didn't have the luxury of staying here.

Loved the location and being close to everything in Hollywood. The restaurant downstairs was also pretty good.

Unfortunately, the Internet/wifi was down all morning until we left at our checkout time. Other than that, things were good.

The price of the buffet dinner and breakfast was very expensive

location, just a 2min walk to citywalk with great shops and restaurants

Any cockroach in any hotel room is an automatic F- I didn't stay.

Pool seemed nice. I was too grossed out to stay

Location

No parking

It was 7 minutes from Universal Studios Hollywood. The room appeared to be really clean.

Their very small parking garage was full. There wasn't any street parking available. We had to park down the street and pay $25 to park in that lot. For that $25 more, we could have stayed at a much nicer hotel that had parking for us. We were trying to save money by staying here and it cost us more because of parking.

location, WiFi in room, room size

price

The location was very convenient to attractions in Hollywood and the party I was going to.

The internet connection - there was suppose to be free wifi - didn't work which was annoying.

I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible.

The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.

Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.

The tiki bar/pool area was cool.

Cockraoches were all over our room. We paid for 4 nights off the bat, same day as we checked in....after we saw all the roaches in our room, we packed up and asked for a refund for the 3 nights we wouldnt be staying in their facility. They were rude, wouldnt refund us, and didnt have the things they said they would have. Very dissappointed in this place.

nothing.

backpackers, gamblers, noisy overnight. Too many drunk people in the lounge and smell terrible. Suite is very old, dirty carpet and sofa.