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very nice location
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
Location and staff. both terrific.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Location is perfect. Close to the station, the shops and business centers.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
location, good restaurant downstairs
Location. Next to main train station and river. None
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
centrally located no
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
We loved our dinner at the hotel seafood restaurant.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
Friendly and proffessional staff, hotel location and excellent service no
rooms and service decoration
The friendliness of the staff and the birthday card, champagne.
Attitude of staff, room layout, amenities.
It's in the middle of the city. For this high room price, the breakfast should be included!
yes, it`s expensive but the hotel is pure class.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
Seen many nice hotels and this is one of the best.
I like fitness,eating,room service. I like every things in this hotel.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
the location i was excepting more modernity and better service...
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
Atmosphere and service during breakfast
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
Location and excellent breakfast Too noisy in the street side rooms
Excellant location and staff very helpful and friendly.
Great little hotel in a great location.
The location of the hotel was perfect.
Lovely suite, very clean helpful reception staff.
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Breakfast, service, cleanliness, location
This was a basic business hotel. Nothing special about it, but very expensive.
very cooperative and helpful staff
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Friendly staff No
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
Excellent service, optimal location
great location during week very remote at night
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Very good breakfast a bit run down and expensive for value
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Very good location. Superior double room big enough & comfortable,very good breakfast,
the location is very strategic. very near to old town and main station
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
Location Noisy bed
Location is great.
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
Close to central train station small room
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
convenient and very near to central station
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
Pleasent, quiet, Sympa, location, have been before
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
Noisy group in next room kept me awake, and required badgering of reception to get this
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
cozy style of room with a balcony Poor breakfast
location to bahnhof inexperienced front office staff
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
Close to transport and facilities Breakfast was inadequate and very expensive
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Easy access to trams, helpful staff, rooms all had pleasant verandas
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
Excellent location. Staff superb.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
LocATION night staff
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
the price for the room appeared 35 CFR more as promised by booking.com
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
very good location.comfortable room.nice service.
His location Poor Internet services for clients
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
excellent staff, very clean, everybody trying to make you feel good
Very friendly and helpful staff. Excellent location.
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste