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The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
the price for the room appeared 35 CFR more as promised by booking.com
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
LocATION night staff
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Excellent location. Staff superb.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Very good breakfast a bit run down and expensive for value
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Very good location. Superior double room big enough & comfortable,very good breakfast,
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
We loved our dinner at the hotel seafood restaurant.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Friendly and proffessional staff, hotel location and excellent service no
centrally located no
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
Close to central train station small room
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Location is great.
the location is very strategic. very near to old town and main station
Location Noisy bed
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
cozy style of room with a balcony Poor breakfast
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
Close to transport and facilities Breakfast was inadequate and very expensive
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
location to bahnhof inexperienced front office staff
Noisy group in next room kept me awake, and required badgering of reception to get this
Easy access to trams, helpful staff, rooms all had pleasant verandas
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
Excellant location and staff very helpful and friendly.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
The location of the hotel was perfect.
Location and excellent breakfast Too noisy in the street side rooms
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Great little hotel in a great location.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
location, good restaurant downstairs
Location and staff. both terrific.
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
very nice location
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Location is perfect. Close to the station, the shops and business centers.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Location. Next to main train station and river. None
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
I like the fact that the tram stops exaclty outside the hotel, so it is very easy to go either to the center of Zurich or to the airport.
access to public transportation
Quite, comfortable, with friendly staff and convenient city location. small breakfast selection
the breakfast is good. the location is very good gives you the opportunity to go around easily. there was only one thing that i could think about : no kettle,coffee or tea in the room. these days where almost everywere one can have it in the room we missed it.
Clean rooms, good service expensive
Staff very pleasant and helpful. Decor and artwork in room and lobby excellent. Appreciated having fridge. Breakfast the best for our needs of all the hotels we used. Room a little tight and knocked our head on sloping ceiling in top floor room, but room bright and comfortable with view of city. We were on 6th floor but lift went only to 5th floor and we had to drag suitcases up after tiring train ride. Once settled in we were OK. An electric jug to make tea in room would have been good, but we later discovered there was a courtesy water heater downstairs.
Breakfast Aircon not very efficient
Hotel staff No
The room is perfect, quiet and clean. The staff at the desk and in the breakfast room (Frau Vesna) are excellent. Food is very good, hotel is perfect location, close to the Hauptbahnhof and shopping, we could jump on the tram and go everywhere. loved it, Sandy Keays
friendliness of the staff not really
Stylish, functional hotel in a good central location. Friendly and helpful staff. Good value for money especially given the location.
Super location!! Clean, medium sized rooms, elevator and nice reception. Breakfast was not bad at all.
rooms is comfort and it near the central station and HP no mini bar and no closet
The location is ideal and if you are ok with non carpeted floors this is a well priced option. Breakfast was about the same level, could be better, but could be a lot worse. overall very functional but not luxury (apart from the flat screen).
Location - near to many restaurants, sites, train station. Friendly staff. Breakfast included. Spacious room.
Hotel is not in the best part of town, very close to red light district!.
no aircondition, breakfast only until 10am and poor
Good support from staff and great breackfast. the prostituets outside on the street...
Cental location; modern room; adequate breakfast Tiny room; lots of constuction noice! Expensive internet (10 fr per hr)!
The hotel is in the center of everything and near the Railway Station so perfekt if you don't have a car
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
excellent staff, very clean, everybody trying to make you feel good
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
Very friendly and helpful staff. Excellent location.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
Stayed in the apartment which was great for our family. Free WiFi. Easy to explore the old town on foot. Impossible to get close with a car unless you have been before. Parking is about 750 meters away so it means dragging your luggage through the streets. Very noisy outside until about 11 pm.
It was a comfortable place to be from the moment we arrived.
location of the hotel is excellent and staff are very helpful. we arrived before noon and were relieved that there was no problem going directly to our room. had a very spacious tripple room with good internet access.
The concept is great Difficult to arrive with the lugagge
Very convenient location. Good facilities at the hotel.
I was traveling with my two daughters and they must have been out of triple rooms so they upgraded us to their apartment. It was wonderful. The included breakfast was very good, too. Desk staff helped us with tickets for the train to the airport. There's a train station very nearby the hotel so it's very convenient for getting to the airport. All in all, an exceptional stay.
Everything - the room was lovely, the bathroom was beautiful, and the breakfast was very very good. I had an excellent stay and would definitely stay at the Hotel Rossli again. No.
The hotel was centrally located on a quiet street close to the city centre. Easy walking distance to shops, restaurants and cafes. The hotel needs updating. Pillows were extremely flat, no air conditioning, smoke filled the stairwell and lobby. The bathroom needs better ventilation and fans and the beds need upgrading.
Percect location for the tourist. Lively bar and lively restaurant next door but quiet, neat room
Extremely helpful and friendly reception staff
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).
I like the structures, the forniture, the charme, the rooms and the position. It' s near the Central Station and the old town. My favourite hotel in Zurich.
Friendly, efficient and helpful staff. Good breakfast in pleasant, clean environment. Room was well furnished and everything in good working order.. Coffee machine a nice extra. Situation somewhat noisy, but solid windows kept out the noise.
good location and simple
I was first given a modern room with graffiti, but disliked it and asked to change to a classically set room, without anything written on the walls. My request was immediately answered and very friendly receptionist changed my room to a better one. People always smiled and were helpful and always willing to assist in any matter.I have stayed in this hotel quite a few times and it will certainly be my hotel of choice next time i visit Zurich. Everything was lovely!
I was on the top floor. It was extremely hot and humid even though there was a fan in my room.
Excellent location, friendly staff, basic but nice breakfast.
Excellent location, very helpful staff, variety in breakfast and extremely clean bedrooms None
I loved the room ! It was simple but very comfortable the breakfast times could be prolonged until 11 on the weekends and the check out should be until noon
The clean rooms and the minimalistic decoration.
Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.
No a/c on the room,very hot at night
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
Very small room, but clean.
The friendleness of the staff.
The friendliness & help given by the staff No
Location is beauteful. Breakfast was poor.
ten minutes from the railway station 10 mins from shopping & museums and 3 minutes from restaurants It was quite noisy outside our room (307) on Saturday night, but it was quiet on Sunday night.
The room was very clean and well decorated. I had a double bed even if I was a sole client. Bathroom was also clean and has a normal size. The breakfast room is impressive with his wonderfull view on the street. Check in and check out is done quickly. Hotel located at 5 minutes of the main train station and closed to the old town where you have many restaurants. There was no plug in the (my) bathroom, so no possibility to use an electric razor.
Very convenient location. Good value for money. Pleasant. N/A
I loved that our room had a closet so I could hang nicer clothes. Also, there were 3 hooks right by my bed. I loved that it had free wi-fi and a mini bar in case you were too tired to leave for drinks or snacks.
Very helpful staff. We were able to get into our rooms early after overnight flight. The weather was quite warm for late May and the room was too hot. It should be air-conditioned.
quite fresh, renovated room and bathroom it is situated nearby a very noisy street with heavy traffic
Centrally located and close to the central station.