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Hotel staffers were excellent; helpful, knowledgeable, friendly. Quality of beds/linens/bathrooms/guest rooms/ public rooms wonderful. overpriced room service menu
Nice hotel albeit a bit run down. Staff not very attentive (forgot taxis, slow in serving etc). Not 5 star level. Overprized.
The friendliness of the hotel staff Very small room for the money. Not even (real) space to place the in room breakfast
We like the service of the hotel, the good location and the beautiful view of the lake. we didn´t like there are only one front door that open directly to the corridor and we listen all the noise of the neighbour door.
Loved the balcony with such wonderful views. Definitely, the highlight of the entire hotel. Good buffet breakfast with great view from terrace dining room. didn't realize it was a "tour" hotel. Food was expensive and not good. Drinks highly overpriced and severed in tiny glasses. Hotel really needed some "updating". Air conditioning in our room didn'twork, but it was repaired.
stuff was friendly it's nothing so special u would expect form "de lux" hotel
Lake view facilities at most of a three star hotel of the 1960s. Highly overpriced for quality offered
location for the price we paid, it was a really small room
exelent view of the lake the shower in the bathroom had a very poor flow.
the location , the staff and the service. there is no swimming pool and spa.
Atmosphere and service during breakfast
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
the location i was excepting more modernity and better service...
excellent service nothing
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
Elegant and with all modern facilities Toilets dont have locks
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
In general every thing good and staff are very helpfull. No.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
great location during week very remote at night
very cooperative and helpful staff
Breakfast, service, cleanliness, location
Excellent service, optimal location
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
This was a basic business hotel. Nothing special about it, but very expensive.
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Lovely suite, very clean helpful reception staff.
Friendly staff No
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
The location of the hotel is excellent and the food in the restaurant was very good.The serving staff were very attentive and absolutely charming. No
The staff were very friendly and helpful; the breakfast was just what I needed; the room was very comfortable; the location was great for my purposes; Nothing was unpleasant for me during my stay.
Facilities and service were very nice. Location was very convenient to lakefront and old town sites. Hotel restaurant was outstanding. Hotel had no parking. Public parking was four blocks away.
comfort of communication. The place is central to all transport. Close to the lake. The weight machine. I could not weigh my luggage after packing for flight. And there was no shuttle to airport though in web-information, it was supposed to be so.
The room was very quiet and comfortablePlease write at least 15 words
comfortable tee room near reception )
We originally recieved an unrenovated room which was poor and at the back of the hotel. Upon request, the hotel staff moved us to one of the newly renovated rooms which were excellent and ours had a wonderful view of the lake. The older rooms are not up to standard.
Beautiful rooms with comfortable bedding. Immaculate and luxurious. Great location and ease to public transportation. Would definitely stay there again and recommend to others. Breakfast not included in price.
central location, convenience noise from the street, poor selection on breakfast buffet
View of lake Smallness of lift
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
LocATION night staff
Excellent location. Staff superb.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
the price for the room appeared 35 CFR more as promised by booking.com
It is a hotel with a warm and friendly approach to client.Very nice hotel, friendly staff and fantastic location. Some breakfast items need improvement.
This hotel was wonderful, the beds are very comfortable, the staff will go out of their way to help you, very friendly, great location, close to the old town and shopping. Also very clean.
The staff were very welcoming and the room was immaculate~a perfect location too.
First class service
The excellent location and really good fish restaurant )))
The location center city and on the lake were a perfect combination for my needs.
The friendly service and the fruit in the foyer That you had to pay to listn to the radio!! The screen of the Monitor could not be switched of
An excellent hotel, near the Opera House and the Limmat River. Walking distance to shops, museums, and restaurants. Staff were excellent, very helpful and accommodating,
Good restaurant and quiet hotel; perfect if you want to relax after a working day
Clean hotel with nice staff.
The hotel is low aircondition thats we stayed on day only
Unbelievable friendliness and prompt assistance received from the staff, exceptionally clean and neat rooms, beautiful view No
every thing exept the extra charge, yes the extra charge it was 620 and they took 680,coz they told me that u have now lake view but that was orady mentioned
functionnal, excellent service and friendly staff.
The view over the lake is lovely (but the noise from the road adjacent to it in front of the hotel is not) Minimum facilities at the hotel, average service, very ordinary breakfast and service at breakfast is exteremely poor, slow and just non responsive. Not a very attractive position surrounded by car yards with new model Audi permanently parked at the hotel front entrance for marketing purposes during the day making one go around it. Cleanliness standards so so, the place was not vacuumed once in 3 nights I stayed there, the bits of paper or some black stuff near bed that was there when I arrived there, stayed there right through, glasses not cleared, etc.
The location overlooking the lake, as well as being central to the old town. Comfortable bed and well insulated, quiet room
Reserved and paid for accommodation for 3 adults long time in advance; gave me a twin bed room, no accommodations for the 3rd person; when I requested a room as per my reservation and payment, the receptionist told me that they did not have a room for 3 adults (contrary to the booking and representation on line); one hotel employee brought a folding bed for the 3rd person. Definitely, we are not going back to this hotel!
Nice rooms arrangment and nice restaurant. Pay tv ?! all tv channels should be open
My room were checked by the maid 4-5 diffrent times per day, every day!!!!!
excellent hotel, room very spacious with great view. Bed very comfortable quite warm at night even with air conditioning on
Small hotel with everything you need. A very good restaurant inside. The hotel in based in a very quite and chic part of Zurich. Staff very kind and ready to help you. My room was too small (6 mq) for € 125,00 and furniture conditions and interior decoration are not so good.
the locartion in Zurich was perfect. Rikght there in the ols town and close to the train station...perfect. I would like to have the opportunity to include brekfast at the time of booking.
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Reception and restaurant staff efficient and courteous. Like most hotels in Zurich, rooms are small, and overpriced.
it location. The hotel needs refurbishing, the decor is very old fashioned.
Good location for public transport. Friendly and helpful staff. Quiet rooms (4th floor). Chandelier jingled when person in upstairs room moved around, which was annoying at 3 in the morning. The life was just barely big enough for two people and one smallish pram.
walking the streets of Zurich and seeing the tall church steeples street noise
The location is great, a few minutes walk from everything: trains, opera, lake, downtown, cafes, restaurants. The staff also very friendly and helpful. The decoration is like 18th century, and the room was extremely small, with chandeliers and museum-style furniture! Not my favorite style... As for the bathroom and shower I could barely move.
The nice people at the reception. Big room (14) with lots of closets and shelves. Fine beds. Noisy Air-conditioning. Left towel rack about to fall off the wall. Black hair under the sinks in the bathroom (as we are blond). Candy paper on carpet beside the bed.
The location was very good, close to the Lake and to a railway station Poor service. very old and mismatched interior
beds location friendly staff
Very comfortable. It's very quiet even along the street.(Double windows worked well.) Rooms are not big, but very clean and efficient.
The clean modern design The charge of SFr (almost $30) a day for wifi internet access. It should be a free facility provided by the hotel.
easy internet access, contemporary style, hotel airport shuttle the smallest room I ever had ( 201) with a single bed for 190 us dollars ...felt in a jail cell ..
Spacious room, good service, friendly staff, English speaking staff
I liked the very high tech look and cleanliness of the room and hotel. I liked breakfast, dining room and one of the two front desk clerks. I wished that I was staying more than one night.
Bar and restaurant closed on Saturday and Sunday
too quiet. rooms too small and no warmth
Good & clean
The location is excellent for business or just visiting the city of Zurich.
I was upgraded to comfort room once staff discovered that they made a mistake with part of my reservation. I booked room through a third party company and the hotel lost part of my reservation. These kind of things happen and the hotel was happy to upgrade my room type to the biggest room they have. This shows that some people (not all) at this hotel care about customer service. When I first checked in to the hotel, the young woman who checked me in was rude and short with me. I simply wanted to verify that the second part of my reservation was correct (I booked it in two parts for personal reasons). She quickly told me that I'd have to check out and check in again that day. But as it turns out they had lost that second part of my reservation and when I tried to check out and check in again, they said that the second part of my reservation did not exist. They had indeed lost that part of my reservation. Eventually they did admit it was their mistake and upgraded me to a comfort room, but because of the mistake, I was unable to make the first half of one day of my conference, which my company payed for me to attend.
Clearness and comfort
It was a comfortable place to be from the moment we arrived.
location of the hotel is excellent and staff are very helpful. we arrived before noon and were relieved that there was no problem going directly to our room. had a very spacious tripple room with good internet access.
The concept is great Difficult to arrive with the lugagge
I was traveling with my two daughters and they must have been out of triple rooms so they upgraded us to their apartment. It was wonderful. The included breakfast was very good, too. Desk staff helped us with tickets for the train to the airport. There's a train station very nearby the hotel so it's very convenient for getting to the airport. All in all, an exceptional stay.
Everything - the room was lovely, the bathroom was beautiful, and the breakfast was very very good. I had an excellent stay and would definitely stay at the Hotel Rossli again. No.
Very convenient location. Good facilities at the hotel.
The hotel was centrally located on a quiet street close to the city centre. Easy walking distance to shops, restaurants and cafes. The hotel needs updating. Pillows were extremely flat, no air conditioning, smoke filled the stairwell and lobby. The bathroom needs better ventilation and fans and the beds need upgrading.
Percect location for the tourist. Lively bar and lively restaurant next door but quiet, neat room
Stayed in the apartment which was great for our family. Free WiFi. Easy to explore the old town on foot. Impossible to get close with a car unless you have been before. Parking is about 750 meters away so it means dragging your luggage through the streets. Very noisy outside until about 11 pm.
quite far from centre of town
Polite personnel + good restaurant downstairs Absense of the air conditioning, lavabo in the corridor, bad wine in the minibar, very noisy environment.
good location, hotel with a special charm walls are a bit thin, you can hear the neighbour talk, which is rather disturbing at night
Room 22 is far too small for two persons, bath room facilities are horrendous. Staff unfriendly not giving any service. Wastly overrated in star rating.
It's location which is central and calm. "For a medium seize double room" it was tiny .
Efficient; clean; comfortable;
Very friendly staff, good location and nice breakfast in the room. Perhaps an extra few pillows...
very clean, comfortable bed, good location, has a special charme individual rooms are very small, but nice nevertheless
Very friendly and helpful staff. Bed linens were very good and comfortable bed. Great neighborhood and easy safe walking. It was not full of tourists like old town but a short walk to old town if you like. One block walk to lake. We were there on Saturday/ Sunday and the parking was by hotel on street and very easy yo find. Charming place and people. I would recommend is long as you don't expect luxury, just clean and friendly Room was very small. sink in room and shower and toilet in a very small room...one person at a time. It was good for short stay , like overnight but wouldn't want to stay long. Very basic furnishings. Our room was over cafe so very noisy until 11pm.
A warm and freindly service by all staff, small rooms but lovely and clean and quite adequate. Needed to have a larger bar because as a group of eight, we were made to feel unwelcome if we only wanted a drink and not a meal.