Book Ace car hires at San José Tobias Bolanos Intl Airport

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Recent reviews

Traveller rating

Wonderful

627

Very Good

264

Good

47

Okay

227

Fair

64

Mediocre

0

Poor

1267

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get the carcustomer service

car was cleannever rent

car availablecredit card

shuttle from the airporteven though

friendly staffcar was dirty

car insuranceper day

great price

10.0

It was fast and easyReviewed 25 Jul 2024

review from

2.0

Never got to get a car as was told they had none. Still were advertising that they had some on rental sites however. Communication between departments needs to be better for customers coming in on late flights as the agency I was supposed to rent from never got the message I left on the phone number that was on the web telling them my flight was 5 hours late.Reviewed 25 Jul 2024

review from

2.0

First of all, you never told me where to pick. I guess I never read the emails, but you never told me where to pick up the car so when I got to Florida airport, I tried to reach out to you and there’s no nowhere to call and it was voice automated is my first time to run from you guys so it be nice to receive a phone call the day before or two days before to tell me where to pick up the car And I thought it was actually gonna be easy to pick up the car at the airport that would be easy, but I am new to renting cars so it would be nice to get feedback but I’m hoping that you guys could reimburse me the $90 for fee but if you can reach out to me, my number is 9175181031. I never got the car so how can I know? I’m not computer savvy on the computer so having to rent with somebody else but going forward I think I know it’s on my part but should’ve reached out to me. I’m renting a car from you pick up and drop off so it’s not nice to know. It’s a 50-50 thing.Reviewed 23 Jul 2024

review from

4.0

We arrived at the car rental place and could not find the ACE rental service. The email with the reservation was not clear and we had no number to call. We had to rent a car from another rental service.Reviewed 23 Jul 2024

review from

10.0

Car was ready. Service was amazing. Drop off was okay. The shuttle to the airport very good.Reviewed 23 Jul 2024

review from

4.0

Pickup and drop off were overly long and confusingReviewed 23 Jul 2024

review from

4.0

Shuttle experience was good; not long to wait. Once on site of rental car, service was mediocre. Rep treated us like we were trying to take advantage and he kept repeating the policy even though we were not arguing the fact of paying extra fees. He just didn’t have the best customer service attitude. He chose the worst car when he found out it was a one-way rental; the car was missing a hubcap and was not the best comfort ride in the interstate.Reviewed 22 Jul 2024

review from

2.0

Unfortunately, we have to wait more than an hour to get a car, in a cabin without air conditioning with very unfriendly staff. When we finally got the car, it was very dirty. in addition, we received a car that was non-evaporative. The left rear tire was deflating and I had to fill it every day. when I called the office, they told me that they don't have a car available at the moment and that if I want another car, I should come to them and wait until someone returns the rental car. The least I expected was for them to apologize and bring me another car to the hotel where I was staying. Very bad experience.Reviewed 21 Jul 2024

review from

2.0

They just want to make extra money wherever they can from customers by charging for late drop off though when we picked up car we asked about return time. Very unprofessional. Never rent another vehicle from there and we told same thing to friends and family too.Reviewed 19 Jul 2024

review from

10.0

Due to Westjet airline strike I never actually got to use my rental. I was able to cancel my rental the morning off without penalty or cost and that was awesome since we already had the disappointment of missing out on our trip. I would definitely try to rent with Ace again though based on this customer service.Reviewed 18 Jul 2024

review from

4.0

There is no such thing as having an "appointment" to pick up a car. I showed up at my appointment time and had to wait for an hour because they didn't have any Cars. Additionally, I called corporate customer service to request to pick up the car earlier than my scheduled time to which two separate people on 2 different days confirmed, only to be told by a 3rd person on the Day of pick up that changing appointment times was against company policy. The phone number listed on the business website was sent to an automated Verizon message without a voicemail.Reviewed 18 Jul 2024

review from

10.0

All good. Bus to rental office could be better. I was required to take a second bus. Otherwise all good.Reviewed 18 Jul 2024

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• Where can I find Ace hire cars at San José Tobias Bolanos Intl Airport?

  Between Street 30 and 32 is the closest Ace hire car location to San José Tobias Bolanos Intl Airport. The telephone number for this location is +506 4036 7420.

• Does Ace offer shuttle or airport pick-up services from San José Tobias Bolanos Intl Airport (SYQ)?

  No (according to our data)