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I have been planning to stay in Budapest for over a year now. It was really important to me that the hotel has an excellent location and I preferred the spa experience over the view of the Danube. However... Only my first day was I able to use the sauna. I was the one who had to discover that it is broken and over heating. I had a burn mark from the previous day and the next morning I discovered that the thermo meter is not working any more it was extremely hot in there and since they could not fix the problem they had to shut it down for the rest of my stay... I was disappointed since that was the reason I booked Kempinski...
lovely helpfull staff,nice live music.
This hotel was in the most perfect location! The Xmas market was right behind the hotel, the river and Chain bridge were about 2-3 blocks away, and the famous shopping street, Vaci uti was 1 block away. The rooms were so comfortable, and they provided slippers and plush bathrobes. The perfumed smell in the lobby and hallways was a bit overwhelming (luckily it did not permeate the rooms or it would have been a problem). They kept playing an Ad for their hotel on the TV which I found sexist and offensive (showing their maid taking a bubble bath and dressing in a lace thong before coming to work at the Kempinski hotel chain (what is that all about?).
The hotel is very nicely situated. The room (normal double) was pleasantly furnished (colours, materials) and spacious. Especially bathroom was both rational and impressive. The overall impression and experience was very pleasant. At the same time, the room begins to show minor marks of ageing; small stains here and there, desk somewhat battered. Tv set small/old fashioned and did not work fully all the time. The personnel is professional and helpful - yet more discreet than friendly. The fitness center was modestly equipped and small; hooks or lockers for bathrobe/towel would also be useful.
Fabulous Hotel. Staff extremely helpful. Rooms spotless. In an excellent location 5 minutes walk from the Opera House, 5 minutes to main shopping area. We got excellent value as we were staying for more than 4 nights. We would highly recommend this hotel to anyone going for a break to the beautiful city of Budapest. It was very expensive for drinks or to eat in but this did not cause a problem as it is so central and there is a huge choice right outside your door.
Given a free upgrade with great views. Fantastic location too.
loction, comfort,view,value for money Queen size rather than king siza mattress in superior room
central location, good quality no tea/cofee making facilities in the room and no bath robes
Staff very helpful. good sized room and value for money on the special deal we had Breakfast expensive
location, size of room, folks at front desk were very helpful
All was excellent!
good location and staff was very helpfull breakfast buffet very bussy and presentation / choise acceptable but could be better
The cleanlines of the rooms, air con, and the services available.
The hotels location is central Budapest , with excellent transport links to explore the city . The hotel is a business class hotel , with all the usual facilities you would expect , with a very competitive price to match.
the junior suite which I booked was not so spacious as I expected, but it has one bathroom and a toilet. the staff. Very impolite. Maybe they are too busy to notice, because it looks like the hotel it is a transit hotel, not a leisure one, but still..At breakfast, very crowded, we finally manage to find a table shared with other people, we stayed longer than the closing hours for breakfast 6 30 to 10 00, and the method to get rid of all the ones which were eating still, was to move tables, and chairs very noisy. Anyway, they should extend the hours for beakfast till 11 00, for all ones which like to sleep more in the morning as myself.
Very clean and comfortable in a good location. Conceirge and reception was very professional.
Great location for site seeing, metro access, the incredible indoor market, the Danube and the city centre/shopping. Don't be fooled by mention of an airport shuttle on the hotel details. There is no free of charge dedicated Mercure minibus running to an from the airport, like it does in other places. this actually simply means the hotel will book you an airport transfer on request. The airport has it's own shuttle service which costs about 3,000 Forint to the hotel.
The friendliness of the staff and above all the location of the hotel was excellent. It is exactly were you want to be to be closed to everything. The price was very good - around 70euro per night. The hotel has a very very bad policy on breakfast. They overcharge you for it - 17euro per person per night - and even if you did not go for breakfast they still charge you! Then you have to actually go and tell them that you did not have any breakfast in order to remove it from your bill. This is unacceptable for a hotel of this class. I would reccomend to stay out of the breakfast room and check your bill before you pay it.
Perfect location, good service, English speaking staff, non smoking rooms breakfast and city tax has to be included
Well located, comfortable, and a great bargain.
Its very central, and on transport lines Rooms are very warm, and the overall decor is a bit modern cheap.
Very close to shoping area and good in value for money The breakfast and service was poor
no internet conection even with the help of hotel's staf
the rooms were clean and comfortable. the elevatorsecond weren't frenzy located. the breakfast was expensive relatively
excellent hotel, staff lovely, couldnt do enough for you no
parking, very comfortable quiet suite, good breakfast, nice swimming pool we got bathrobes when we asked for them, crowdy breakfast room, entrance of spa area is not designed good - there is no place to change your cloth
Location and spacious rooms. Good value for the money. Not really a 5* hotel with suites, more like good apartment hotel***. If you are looking 5* luxury, it's not a place for you.
Staff were extremely friendly. Hotel was beautiful with a lovely spa. The hotel is not very big which we felt was a bonus, it meant we got a very personal touch.
Really happy with everything
Everything about our stay was fantastic. The free wifi connections was very good and the staff were all very professional. Ten out of ten. I feel breakfast could have been included in the price.
location, look, big room, spa, parking, good breakfast, hotel staff, not noisy just one tinny soap in bathroom :). Everithing else was pretty good.
Everything. Most of all the helping polite friendly staf To leave......
Excellent Facilities,great location
convenience, cleanliness, modern, good breakfast
Excellent location right in the city center. Beautiful, clean lobby, refurbished rooms, very helpful staff. Probably the most comfortable stay I've ever had in a city. -
Great hotel! Clean and right in the middle of Budapest (the opera house is literally right next door). Front desk (Agnes) was very helpful and accommodateing. Breakfast was nice as well. Would definitely return. The room key system is a little strange, not bad, just strange.
The bed and staff were very helpful/friendly The smoking. Everywhere you went you could smell cigarette smoke
Excellent location. Very close to metro and busses. Quiet location just off main street. Steps from opera house. Room was very nice . Comfortable bed, clean. I was on first floor and the view was of wall. Not a problem as I did not spend much time in the room. The breakfast was excellent with great variety. Staff helpful and friendly.
Nice modern hotel, good location close to St. Stephen's basilica. The breakfasts were good.
Location Not so new furniture in rooms, still very nice and modern bathrooms.
The receptionists were generally VERY helpful, including one who worked the phone for ten or fifteen minutes and got me an incomprehensible deal on a personal day trip to the tokaji wine region, picked up and dropped off at the hotel, with tours of three vineyards and tastings with the nicest guide ever, scheduled less than two days before the trip. This wad a highlight of my stay in Hungary. They also let me extend my stay for two additional nights jist the day before my scheduled checkout, although the cost of the room went up rather significsntly (it was very cheap to start, though, considering the quality of the hotel). The typical hotel provisions to the room are rather minimal though (soap extremely tiny, no slippers, only one box of tissues), so I found myself asking for things at the front desk a lot, which made me feel a bit awkward.
Staff was very helpful and nice location. Pullout bed wasn't bad
The hotel is very comfortable and perfectly located in Pest. Having a gym and cable internet is very convenient.
The staff was friendly and hard working. The breakfast was great and kept me full until supper time. The room was spacious, clean, and quiet. Enjoyed using the treadmill in the fitness center. With today's strong US dollar, you can live like a king in Budapest at the K+K Hotel. Nothing worth mentioning.
The staff were very friendly and all spoke good English also very helpful Rooms nice The bar needs lacks character and hence lacks customwers
Location. Free breakfast was very nice. No problem.
Central location, helpful staff, clean room, good breakfast room Room could use more decoration- pictures on wall, color
Perfect location for tourists in Budapest. The A/C-unit did not have sufficient capacity. The room located towards the street had to much noise to keep the windows open at night. I.e. very hot in the room at night.
The hotel offers very spacious rooms with pleasant view of an inner yard. The breakfast is more than sufficient. Location is best!
i loved the comfortable pillows and big bed.also the proximity to opera and metro very few toiletries and when you travel hand luggage with ryan air ,you cant carry them
We thought the hotel was charming. The inner courtyard that we viewed from our window was lovely. The breakfast room had character and the buffet was excellent. The people at the desk were very welcoming and extremely helpful, especially when we had to catch a taxi at 5:30 a.m. for the airport.
Spacious and clean room, beautiful building inside, central location, close to historical buildings, restaurants, bars & metro, free internet in room. Strong smell of cigarettes in corridor
Friendly staff, convenient location, quaint building, good breakfast.The staff even provided a complimentary bottle of champagne for my wife's birthday. No safety deposit boxes in the room or at reception although there was the use of the hotel safe
friendly, helpful staff; quiet, non-smoking, spacious room; great breakfast buffet;convenient location - we had never been to Budapest before and didn't really know before we arrived that this would be such a great location. We would highly recommend this hotel.
Excellent location, safe, clean, quiet. Easy access for public transportation, and walking. Staff always helpful but not intrusive.Nice fresh breakfast every day. Some info about what the neighbourhood has to offer like a drug store grocer would be helpful.
Location is very good for business trips as well for touristic trips Preference for non-smoking room was disregarded. Only after a chat at the reception, wee have moved to a non-smoking room.
Great Service and best location
Excellent downtown hotel for both business and leisure at very reasonable prices !
great location not informed about the on going renovation (noisy and dusty)
Excellent in terms of location with very friendly and helpful staff. Perfect for sightseeing and close to all main attractions.
Room size, cleanliness, linen, location No
Location Bathroom is very poorly planned. Example; water all over the fllor when taking a shower. Not worth the price they charge.
easy to go everywhere.. to bus station, metro, shooping center... never
good location for sightseeing, excellent breakfast, helpful staff
Good location in shopping district; easy access to all transport; free internet; good breakfast available
The staff were extremely helpful & did contribute to making our stay most enjoyable. Factilites & rooms are to be recommended. The location is good, near the river & a fab cafe in St Stephen's Square
Excellent staff, excellent service, good location
The best service I ever met in a 5 star. Very good cookery also.
The room and the staff. No
Hungarian Night The business center was closed on the weekend.
The hotel is new, located in a very good position 1. Breakfast room not adequate, too small. In one occasion we had even to wait 10-15 minutes before having a seat. 2.I wasn't allowed to pay the bill with the Amex previously used for the reservation. 3. Inexperieced staff
The location is unbeatable, right on Vaci st. The facilities are really new and modern, breakfast is also good. The only con is that most of the rooms face an inside patio, but the positive part is that it helps to keep the street noise away.
nice room,good location,rich breakfast I had broken safe in my room
Central position, nice room, very kind personnel Nothing
The location of the Hotel was ideal for a city break. Close to restautants and within walking distance of all the main attractions. There was a strange drain smell in the lobby.Breakfast room not really large enough for the number of guests.
the hotel staff were very helpfull and friendly and the location is good for shopping this hotel needs a bigger breakfast room
Very clean, modern, great location
Steps away from everything...= Breakfast was great........... rooms to hot- no fresh air unless u turn on A/C- need of better pillows on bed
Location No parking or parkig is expensive.
Location Breakfast is poor
There's is little to fault bearing in mind the good value offered. Staff were courteous and helpful, breakfasts were good and the location is excellent. The dark entrance and sixties decor in the reception could probably do with an update but this is a minor gripe.
It had a splendid view of the Danube river from the room. The lift was too small, could only hold 2 people at any one time. It was also difficult to locate the hotel when we first arrived.
It's location was very good Despite we had reservation through "booking.com" they did not have this information. They arranged our rooms by chance.
Clean room and good breakfast Too many stairs for older travelers
Very friendly English-speaking staff. A nice, quiet place with a great location.
No electrical outlets anywhere, if one or two they were hidden or out of place. TV was horrible, truly 3rd World....no stations, poor reception, only 8 stations. I stayed in room 2, horrible to find and really beat up facilities in getting there (up stairs, beat up looking open area. Front entrance was horrible, I hope your renovating this, guests could get robbed in this area
Location Prepaid for a guaranteed reservation. Arrived to the hotel to be told that they did not have our room and that we had been moved to a different hotel. We were then given a map and told we could walk to the other hotel or pay for a taxi. We specifically booked this hotel due to its location and were sent to a hotel 10 blocks in the opposite direction. The hotel we were forced to stay at was old, small, and dirty; it also cost less per night but we were never given any refunds. I have never been more disappointed.
we did like the city tour and that the hotel is in walking distance to all we want to see. And of course the street with all the boutiques It was hot and the ventilation in the room did't help.
Convenient location. The rooms were a bit overheated overheated.
The staff was extremely attentive. They remembered details about what i liked into the next day. Everyone was polite and well mannered. The food was delicious and the wine waiter knew his subject. The meal could not have been more perfect. The chef worked with my lactose intolerance and modified the food. n/a
Judit, who checked me in, was very generous with city information, suggestions and directions. She should be commended. The staff in general are all attentive and client oriented. The breakfast buffet is quite extensive and tasty. Cafe not opening until 10 a.m. I think you do it to encourage (require) those of us seeking breakfast before that hour to patronize the pricey buffet or room service. I didn't appreciate that requirement.
Lobby. Room. Spa. We liked all about this hotel !!!
Exceptional staff at this hotel. Gracious, polite, helpful, cheerful. A delight in every way.
Like the building and the New York cafe which is situated inside the hotel the pool and spa area is very good as well
Beautiful historic building with lavish features inside and out. No detail overlooked from front desk customer service to house keeping, everyone is friendly, professional and efficient. A well oiled machine that has exceeded our expectations on multiple visits. No complaints, the staff went above and beyond.
It was fabulous! We really enjoyed ourseves. The hotel is really stylish.
Wonderful place to stay. Staff very accommodating. Food great. Atmosphere stunning.
Fantastic renovation with a lot of taste . Superb restaurant , where also the food was of very good level .
Beautiful, luxurious hotel, a real treat, wonderful staff Area wasn't the best
My wife and I were pleasantly surprised at the size and the comfort of of our bedroom and bath. The service wass very slow, and once they simply forgot what I had requested over the phone, even though we had chosen the top accomodation available at your site ( and at the hotel, we suppose).The lady at the front desk was very impatient to helping us choose the best tour.
The day time house cleaning staff needs attention. Our room was not made up either morning of our stay. When informed, the hotel was responsive. The room was beaufiful and the bathroom large and luxurious. The location of hotel was very good. We would highly recommend staying at this hotel.
friendly and helpful staff, hotel close to the center/ in the center Standard rooms are old, especially the bath room in this category was not four stars. That the standard room is not renewed is not mentioned in the description
Nice room, if small-ish. Good breakfast, good location. The concierge was excellent, very helpful.
Ideal City break location but restaurant staff were too formal and stuffy, hence restaurant was poorly utilised by locals/gusts almost every night of our stay Restaurant staff were dressed as per 1950's -old and stuffy-yet restaurant is advertised within hotel as "trendy". Need to change,
Truly excellent breakfast buffet!
it should be 2 star
The art deco apperance to the hotel The breakfast was poor for the price
Service and excellent location
The location of the hotel is very good. It is just next to the Vati Utca and so close to the Donau.
Location was good and staff were helpful. Nice restaurant. It is very noisy - with road noise and renovations. The beds are very uncomfortable. Asked for a king and got two mattresses pushed together which kept coming apart
large newly decorated room, comfortable bed, excellent staff curtains are very thin, sun wakes you up at 5am. Road outside is very noisy
Staff remembering my name when checking in. Dining room was good for food - but the tables weren't cleaned properly between diners.
its location.its handy for everything. only had one pillow per person.asked for more and didn,t get any.
The people were very nice, polite and very helpful We were able to extend checkout to better match our flights Very helpful with tourist information, transfers, and taxis Had a simple breakfast, but coffee,tea, fruit, water, was available all day and included in the price
the staff, excellant breakfast closeness to centre of town, spacious room
Comfortable hotel. Good location.
Nice big room.Lift.Helpfull reception. English speaking. Walking distance from city. Towels were a bit small.
The Hotel staff made us feel very welcome and were very helpful.
Hotel was close to the central area. Did not really feel 4 star to be honest, but was nice enough stay.
Proximity to shopping, restaurants and major attractions, everything within walking distance.
central location, quiet area
The staff was very helpful and the room was clean every day.We were satisfied from breakfast and the hotel was in a great location.
Only thing positive about this hotel is location. This is not a 4 star hotel. Probably not even a good 3 star hotel either. I booked 3 rooms for 5 nights each, so I can say that I've experienced the hotel. When we all checked in, one of the rooms smelled like sewage so they changed that room immediately. The pictures were probably taken years ago and our furniture did not match in style or anything to what it advertises itself as. My bathroom floor had mold growing on it underneath the open sink. The shower had dark grime in all the tiles. They provide no bar soap for anything- only crappy dispensers in the shower and at the sink. Which were either empty or impossible to get soap out of. Two of the three rooms had broken shower caddy attachments in the shower and couldn't hold anything up. One room had a broken shower head that would only lock in at shoulder height. The first floor rooms aren't close enough to the router so don't expect to have wifi in your room if on that floor. The included breakfast is cold and they do not refresh it throughout the morning. If you expect to get maid service everyday, you will be disappointed. Even if you put the sign on the door. When the maid does come, she changes the towels and makes the bed. Absolutely nothing more. Not even exchange the dirty glasses in the room or empty the trash. After two nights, I called the booking source and asked what my options were. They talked with management who denied us the option to refund the remaining days on our stay so we could go to a decent hotel. After that was denied, I also went and tried to speak to the manager about the issues. We stayed three more nights and nothing ever improved. I travel frequently for work and pleasure and have reasonable expectations for hotels of certain star ratings and prices. This hotel was a 2-2.5 at best and maybe worth $70/night. Nothing more. I will never stay at a best western again. They chose not to stand behind their product when a customer had serious issues.
Very helpfull and friendly staff! close to the centre, clean rooms superior double room is like a normal double room
Comfortable and clean
design of the hotel comfort cooling did not work at all, people watched me through the window from the external corridor, canteen was always overcrouded, caffee was permanently missing in the canteen during the breakfest.
Very favourable promotional offer. Very new hotel in well-served area near underground (2 stops to city centre). Young, friendly, helpful service staff. Plentiful breackfast. Too small not very cleaned standard rooms. Bathroom without curtain for the night; glass door: no privacy and safety. Restaurant: no table linen as you expected in a 4 stars hotel.
The whole staff was very professional, friendly & helpful. The food was good. The hotel's location is very good. The room was too small to accommodate a family of 2 adults, 1 child & 1 infant.
All attendants were very friendly and help us with any problems. My mother does not like the location because it was not a touristic street. It was a little bit terrible in the night.
Friendly and helpful staff Small room, not enough selection in breakfast buffet
The staff were friendly and went out of their way to help us. This is a new hotel, which we particularly liked as everything was new and clean. The rooms were very small so wouldn't recommend if you are spending a lot of time in the room, as we did on this occasion due to dental treatment but we would definitely book this hotel again in the future. As the hotel was only opened in August 2008 there were a few teething problems which we had anticipated.
Modern design of furniture, bathroom is excellent,
clean,near the city center,good stuff very small rooms,very noisy due to bad proof,uncomfortable bed
Very friendly and complimentary staff. Very professional too. Cleanliness was second to none. None.
the location and kindness of staff no internet in the room
Heating in Bedrooms erratic - too hot or too cold no controls to be found, also no safe in bedroom.
extremely central, helpful staff, good breakfast rooms were fairly small but this was not a problem for us as we were out most of the time
The location was excellent and the staff w ere quite helpful The carpets wre filthy both in the bedroom and the corridors. the breakfast was very basic and not worth the money. We booked a double room but wre given a twin
There are good staff, good location of hotel, I didn;t have any problem with check-in and check-out. Good buffet. It was very noisily- I headed all in the next room.The cleanliness was not good - it was dust on the furniture then I came to the room. Dirung my stay (5 dayes) cleane staff didn't make vacuum cleaner.
It's conveniently located in the centre of the city, within easy walk to various places of interest and to public transports. No kettle in the room for making coffee or tea.
Excelent location and clean hotel! I have to pay extra and expensive for internet access and TV movies. Internet and breakfast should be included in price :-)
close to main shopping area and few mins walk to river lobby very quiet work going on, no tea,coffee in room
The hotel has an excellent location, near pedestrian zone. It is in a quiet street. It has connected rooms for families. The staff is very kind. And with very good rates.
Location ideal, we consider it very good value
Very central location. Rooms were very clean and the staff friendly. The air conditioning was not very effective. We turned off the air conditioning and opened the windows at night and found this better.
Central location. Air con worked well for us (need to have all windows properly shut), but we did open the windows at night for fresh air. We asked for a non smoking room upon booking, but got a smoking room - that was quickly rectified though and all was good. Breakfast was a bit ordinary - scrambled eggs that looked like they were green? Shower based overflowed each time, but that is just yet another European drainage problem.
It was quiet and the location was great.
Location: very well/ staff: very friendly and helpfully/ room: large and nice (also very large bathroom)/ breakfast buffet: spoilt for choice and very good/ on the whole it was a very good cost effectiveness breakfast hours should be longer
Excellent location, good breakfast and staff very friendly. The room was nice, quiet and clean. Inability to regulate the temperature of the room.
Excellent location. Five minutes easy walking to pedestrian and shopping area and to Vaci Street. Also, five to six minutes walking to the river Danube and to bridges (Lanchid). Around the hotel, there are a lot of cafes and restaurants. Young people from the reception desk were very helpful and polite. Good breakfast, spacious room. I think this hotel should be 4-star hotel. The only thing I did not like, was check out time at 10 a..m. It could be at least for one hour later.
Central, but quiet location, close to the university within easy reach of the metro and major tourist sites. The air conditioning did not work and it was impossible to cool the room without opening the windows.
The location is very good, but above all the personnel at front desk were best I have seen in a long time. So Corteous and nice. The beds are very low and close to the floor, hard for older peolple to get out of bed. The Rooms need addidional furniture, no good chair to sit on to relax.
Location. It is very central
The room & breakfast Bathroom shower in a low position. It is the first hotel ever that it is not at a normal high position where you can stand and have a shower.
Good location, friendly staff, good price Bathroom would require some more care. Was too hot in the room.