Pros: The gentleman who took care of us is the model for how you should hire. Super nice, funny, wanting to please. It left me with the rare feeling of wanting to spend the time to write a review like this. We were extremely satisfied with our experience. I have since forgotten his name, but it was Tuesday, Dec 20th at 11am in your JC office on 1st St.
Cons: The signage outside of the building is poor. Drove around a little before realizing where the entrance is.
6 Feb 2017
go to hertz instead
Cons: I was turned away without the lovely gentleman cheating my ID seeing that I am over 25! He saw that it said probationary and turned me away. Even the DMV tells you as long as your over 25 you can rent a car. I was moment away from asking for a manager but I just left without a fuss. I went a few minutes away to hertz and had no issue renting a car. Won't ever bother with these guys again!
6 Feb 2017
Cons: We had a reservation but there were no cars available (for us as well as a lot of other customers). After waiting over an hour, we had to get a car from somewhere else and pay more money due to the last minute nature of the rental. Thanks Avis.
My question is this: if you knew in the morning that you had no rental cars, why not get in touch with people so they could make alternate plans?
18 Mar 2017
Newport Mall counter staff very kind and helpful!
Pros: The staff at the Avis counter in the Newport Mall were very helpful and nice!
7 Apr 2017
Terrible Return Process
Pros: Convenient location
Cons: We rented the car the 3 days, starting at 8pm on Thursday with the car to be returned on Sunday evening.
When we brought the car back (on time), we had to self park, and when we go to the check in counter in the mall, the counter was closed. We ran around looking for a key drop box, none found. I called customer service - closed, called roadside assistance and told them I was leaving the car in the lot and putting the keys under the counter. Did that. Next morning called to confirm the keys were received. However, I was charged an extra day's rental, an extra day's car seat PLUS a late fee. Outrageous, considering I returned the car within 36 hours. Really unhappy customer here!!!!
10 Apr 2017
Pros: Its nice to have a local car rental agency with extended hours, especially for a Saturday car return.
Cons: The interior had some residue from the previous rental and the windshield fluid was low. Detailing of car should be reviewed and approved before next rental.
5 Sep 2017
Convenient Location for Jersey City
Pros: It was convenient to not have to go to Newark airport to rent a car. And relatively inexpensive compared to taxi prices.
Cons: Trying to find the check in location because it was located inside mall and no one was answering the phone when I called to clarify.
1 Jun 2016
Terrible customer service and no overnight drop
Pros: The car was fine and clean, no problems there.
Cons: The customer service was awful all around. The staff was unnecessary cheeky and curt during very interaction. We would have returned the car half a day early, but the staff at the Hoboken location gruffly told us that they didn't have an overnight drop. We had to pay to park the car in a different garage overnight and make an extra trip to return it. This return was delayed because I got sick. I tried to call the Hoboken location to inform them of the situation, but they consistently put me on hold and then would hang up on me after ten minutes. This was the absolute worst customer service and car rental experience I have ever had, and I will not be returning.
Cons: Rep was very rude and nasty they don't care about you
9 May 2016
Didn't rent us the car
Cons: We arrived all the way to New Jersey from Manhattan to rent the car and they wouldn't except any of our payment methods, including not only debit cards (which they said they do not except) but also a credit card the worked just fine to rent a car from Avis instead.
This lead to us being forced to pay almost 400$ more on renting a car last minute from a nearby rental space, as well as being an hour late to a lecture we were giving and for which we needed the car.
24 May 2016
Value for Money
Pros: I got a better car Sentra (instead of Corolla the booked one)with more space for our luggage
Cons: The location has very short working hours and close on Sundays; but the key-drop service worked fine - though that's not a comfortable option for any post return issues.
2 Jun 2016
Pros: Dollar Staff at Mall Drive West were very good. Car was pretty good.
Cons: Dollar Office at Mall Drive West not easy to find. Either there was a problem with the wipers or the windscreen, because in rain, the wipers didn't clear the windscreen very well.
13 Sep 2016
Pros: The rental process was simple and smooth. Thanks Dollar
2 Mar 2017
Cons: They hesitated when I asked to change the car because of the previous one having bad breaks.
Cars smell dirty.
12 Nov 2015
Good but hard to find
Pros: Cheap. Pretty fast service. Jersey city location was a bit silly but overall good customer service.
Cons: Indont like having to return rentals with fill tanks of gas. It makes planning a nighmare to find a gas station JUUUUUUST close enough to the rental to not kove the needle. Also the jersey cith location needs to have sime signs in the mall for those who are walking in, say, from the path train station. otherwise it is literally impossible to find.
2 Dec 2015
extra charges drove the price up
Pros: The staff was friendly. Unlimited miles included in rental.
Cons: Extra charge for additional driver (my wife) $13/day. Extra charge for day I didn't use it, just because I returned it after hours (even though the parking garage ticket indicated the time I returned it). Apparently this was a policy change once Hertz bought Dollar. Enterprise didn't charge me for an additional driver or for time not used. Also, Dollar miscalculated the charge for the tank of gas. The car itself (a Mazda 2) was fine, but the key was inconvenient -- no remote locking, only the driver door had a keyhole, and to unlock other doors you had to reach inside to hit an unlock button (no option to, say, double turn the key in the door to unlock all doors).
Lastly, while very close to the PATH station as the crow flies, it is a bit of a hike from the station as the human walks. No shuttle was offered.
12 Apr 2016
Amazing staff they were helpful and polite
Pros: They were very helpful and polite
Cons: The fast service and the great staff
4 May 2016
Pros: The price
Cons: It would be nice to see a smiling face at the counter. Your help doesn't look too happy to be serving customers.
Pros: A small super friendly business in the middle of Jersey City.
I needed to rent a car on short notice, they had what I wanted at a competitive price
I dodn't have to go out to the airport to get a car - they were near by and it could not have been better
3 Jan 2017
Good and Bad
Pros: They had a wonderful young lady drive me to the metro after my rental. She was pleasant and professional. The car was ok.
Cons: I arrived later than expected and even though I had confirmed my reservation and they had given my car to someone else. The man at the desk was very dismissive of me. I found him quite rude. They then had to drive me 20min away to another location to pick up another vehicle. The car smelled so strong of air freshener that it made me nauseous.
11 Aug 2016
Pros: Great price.
Cons: I felt pressured to purchase supplemental insurance at pick up. But they were very patient with me calling my insurance company and credit card company to find out what their coverages were. I denied the coverage and all was fine.
27 Sep 2016
Cons: Car was not ready at scheduled pick-up time.
1 Oct 2016
Great experience with value for money
Pros: We were blocked from the Hoboken accident and couldn't get to the original spot to get our car but then we found another one to pick up with a upgraded model. Very nice assistance and nice driving experience with a new car at about 3000 miles ride history.
4 Oct 2016
Pros: The experience of selling insurance was confusing. We purchased it only to find out later that it was unnecessary. We already had the coverage through my credit card. a better explanation of the coverage would be ideal.
The car itself was terrible. zero pickup and it was dirty. (Had someone else's takeout food under the seat.)
Cons: the staff was nice
6 Nov 2016
Pros: They call you the day before to collect info to speed up your check out process.
Cons: The car wasn't clean when I picked it up and it seemed that it hadn't been maintained. Windshield wipers obviously needed to be replaced.
12 Dec 2016
Pros: This was a great experience from top to bottom and I would undoubtedly rent from them again. They took such great care of us and were even kind enough to offer a free upgrade!!!
Really made our weekend an enjoyable time!
9 Jun 2017
Pros: They were very accommodating with price change as did not charge the correct amount at first.
Pros: Bluetooth connectivity to phone. Steering wheel controls. Speedy service. Smooth ride.
Cons: supplied GPS system touch screen needed recalibration: eg to select an R one had to tap the S; once connected to Bluetooth phone, the voice commands of the car could not find certain numbers; there should be some kind of drop off system even when the office is closed on the weekend.