Pros: The car was fine and clean, no problems there.
Cons: The customer service was awful all around. The staff was unnecessary cheeky and curt during very interaction. We would have returned the car half a day early, but the staff at the Hoboken location gruffly told us that they didn't have an overnight drop. We had to pay to park the car in a different garage overnight and make an extra trip to return it. This return was delayed because I got sick. I tried to call the Hoboken location to inform them of the situation, but they consistently put me on hold and then would hang up on me after ten minutes. This was the absolute worst customer service and car rental experience I have ever had, and I will not be returning.
18 Oct 2015
Pros: The vehicle was perfect for my needs and completed 2000 miles in 10 days faultlessly.
Cons: Difficulty in ensuring I received model I had requested.
Cons: They overbooked cars so bad that when I came to pick up my reserved car two hours after my reservation time I was told I would have to wait two more hours to get the car that I had reserved.
19 Oct 2015
Cons: There were no cars and I waited 1.5 hours to get one. About a dozen people were also waiting.
19 Oct 2015
Cons: After I confirmed my reservation with Avis, I went to pick up my rental car only to be told that my car wasn't there and it would be at least an hour to two hours before I could take the rental car, which resulted in me being unable to attend a wedding. I called Avis Customer Service where, after I told them about my situation, I was told, "What do you want me to do about it?"
30 Nov 2015
Pros: We got an Intermediate car for the same price as a Compact.
The car we were given was clean, performed well, and got excellent gas mileage.
Cons: Rental was more expensive than what we typically pay given the Thanksgiving holiday.
13 Jan 2016
These guys don't know anything about there existan
Pros: all, but the amount debited out of my account, and the account they debited it from
Cons: I was asked for a credit card (and I only have an UK one), but was told that the actual payment was to be debited out of my US debit card, thing that never happened. So I ended up paying in GPB, at a conversion rate that nobody would like. Plus, instead of 57.51 USD, I was charged 325.01 USD. Can anyone explain where the other 267.5 USD come from? I have taken pictures with the car when I left it, with no damage and the tank full, as I have picked it up.
23 Feb 2016
Could not reach anyone helpful at corporate
Pros: The franchise owner himself called me back and made sure everything would go well with the actual return.
Cons: I called the rental office to report a minor collision, they transferred me to someone (I later learned) from Fleet Management who was disgustingly rude, obnoxious and unprofessional. The registration on the car was not updated and the registration papers were not in the vehicle. I had a very difficult time with the police officer who took the police report of the collision because they could not verify a valid registration - all of these are Fleet Management problems, but the person from Fleet Management would not even give me his name! I then tried calling corporate and was bounced around 10 times before an Avis Security officer finally got on the phone and VERBALLY confirmed the validity of the registration - by then the police officers involved decided to be reasonable (they believed that I was not willfully driving an out of date registered vehicle that I had rented around). If the police had decided to be unreasonable (which was their right) they could have towed the vehicle and left me standing out on the street. Avis service was abysmal on this rental - I strongly urge anyone renting an Avis vehicle to personally make sure the registration papers are present and in order before taking the vehicle (I have rented thousands of cars in my life and have never done this before).
8 Mar 2016
Pros: I want to give a shout out to the guys who work at the Avis desk, they were very pleasant and displayed great customer service.
26 Mar 2016
Pros: Fast, efficient rental. Very friendly and helpful staff. All fees discussed up front so no surprises at drop off. Drop off was fast and easy.
Cons: Car itself was hard to drive; very limited visibility in rear and blind spots. This is Ford's fault, not Avis' but does reflect their choice in cars. Rental counter was also incredibly difficult to find, as it was on a completely different street than the address listed. No signs (at the listed address) to direct me to the rental counter. Took 10 mins and a phone call to even locate it.
Cons: Rep was very rude and nasty they don't care about you
9 May 2016
Didn't rent us the car
Cons: We arrived all the way to New Jersey from Manhattan to rent the car and they wouldn't except any of our payment methods, including not only debit cards (which they said they do not except) but also a credit card the worked just fine to rent a car from Avis instead.
This lead to us being forced to pay almost 400$ more on renting a car last minute from a nearby rental space, as well as being an hour late to a lecture we were giving and for which we needed the car.
24 May 2016
Value for Money
Pros: I got a better car Sentra (instead of Corolla the booked one)with more space for our luggage
Cons: The location has very short working hours and close on Sundays; but the key-drop service worked fine - though that's not a comfortable option for any post return issues.
2 Jun 2016
Pros: Dollar Staff at Mall Drive West were very good. Car was pretty good.
Cons: Dollar Office at Mall Drive West not easy to find. Either there was a problem with the wipers or the windscreen, because in rain, the wipers didn't clear the windscreen very well.
13 Sep 2016
Pros: The rental process was simple and smooth. Thanks Dollar
12 Nov 2015
Good but hard to find
Pros: Cheap. Pretty fast service. Jersey city location was a bit silly but overall good customer service.
Cons: Indont like having to return rentals with fill tanks of gas. It makes planning a nighmare to find a gas station JUUUUUUST close enough to the rental to not kove the needle. Also the jersey cith location needs to have sime signs in the mall for those who are walking in, say, from the path train station. otherwise it is literally impossible to find.
2 Dec 2015
extra charges drove the price up
Pros: The staff was friendly. Unlimited miles included in rental.
Cons: Extra charge for additional driver (my wife) $13/day. Extra charge for day I didn't use it, just because I returned it after hours (even though the parking garage ticket indicated the time I returned it). Apparently this was a policy change once Hertz bought Dollar. Enterprise didn't charge me for an additional driver or for time not used. Also, Dollar miscalculated the charge for the tank of gas. The car itself (a Mazda 2) was fine, but the key was inconvenient -- no remote locking, only the driver door had a keyhole, and to unlock other doors you had to reach inside to hit an unlock button (no option to, say, double turn the key in the door to unlock all doors).
Lastly, while very close to the PATH station as the crow flies, it is a bit of a hike from the station as the human walks. No shuttle was offered.
12 Apr 2016
Amazing staff they were helpful and polite
Pros: They were very helpful and polite
Cons: The fast service and the great staff
4 May 2016
Pros: The price
Cons: It would be nice to see a smiling face at the counter. Your help doesn't look too happy to be serving customers.
27 Jun 2016
Wait for it...
Pros: The car was surprising nice, comfortable and with nice amenities
Cons: Several of us had to wait over an hour for our reserved cars. We were told it was because someone had called in sick
Cons: I felt pressured to purchase supplemental insurance at pick up. But they were very patient with me calling my insurance company and credit card company to find out what their coverages were. I denied the coverage and all was fine.
27 Sep 2016
Cons: Car was not ready at scheduled pick-up time.
1 Oct 2016
Great experience with value for money
Pros: We were blocked from the Hoboken accident and couldn't get to the original spot to get our car but then we found another one to pick up with a upgraded model. Very nice assistance and nice driving experience with a new car at about 3000 miles ride history.
4 Oct 2016
Pros: The experience of selling insurance was confusing. We purchased it only to find out later that it was unnecessary. We already had the coverage through my credit card. a better explanation of the coverage would be ideal.
The car itself was terrible. zero pickup and it was dirty. (Had someone else's takeout food under the seat.)
Pros: Bluetooth connectivity to phone. Steering wheel controls. Speedy service. Smooth ride.
Cons: supplied GPS system touch screen needed recalibration: eg to select an R one had to tap the S; once connected to Bluetooth phone, the voice commands of the car could not find certain numbers; there should be some kind of drop off system even when the office is closed on the weekend.