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Cozumel hotels near Palacio Municipal
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Best Cozumel hotels near Palacio Municipal
This family-friendly Cozumel hotel is located near the beach, within a 10-minute walk of Dolphinaris and Palacio Municipal. Stingray Beach and Central Plaza are also within 1 mi (2 km).
Overall 9.1 Excellent
Based on 251 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Villas El Encanto's staff are extremely kind, starting with the handmade welcome gift. You feel like family. Rooms are in one of six private or 2-3 suite villas on the lush gated grounds, along with the owners' home, eleven friendly dogs (usually in the back yard), and a resident peacock. We stayed in both the one-bedroom apartment with its own kitchen, and the private pool deluxe suite. Both were well appointed and comfortable; beds are restfully firm with a variety of pillow types. The one-bedroom apartment kitchen is stocked, including all kitchen needs - even a little cooler for a day at the beach. Birds are plentiful - as birdwatchers, we saw at least a dozen new species on the grounds alone including the endemic Cozumel Emerald. Flowering trees attract warblers and bananaquits. Local parrots visit briefly twice a day. Both the main and private pools are unheated but comfortable for a dip, at 5 feet maximum depth. Location is good - far enough from the busy area to be quiet at night, but close to the water and some nice restaurants. We walked most places within 30 minutes, and for ice, hot tortillas, or anything you forgot to bring with you, the Chedraui supermarket is just three blocks away (use the Mexican ATMs there for a lower withdrawal fee). The local tourism economy runs mostly on cash, but Villas accepts credit no problem. They can arrange for taxi to pick up and even local rental cars or dune buggies to be delivered to the door. Cleaning staff do a phenomenal job. The Palapa and its plentiful hammocks are oh-so-comfortable! Like us, you won't want to leave.
Cons: We didn't have anything we disliked enough to spoil our stay. Construction on two of the villas did make daytime noise but not before 9 am. Here are a few useful tips for travelers however. Hot water can take a minute of running the tap - lesson learned: leave the shower temperature in the private pool deluxe suite on warm while running the tap if not sure which side is hot the first day. We left it running on cold and wrongly convinced ourselves there was no hot water. :) Birds in the morning can be loud, though we enjoyed them, and louvered windows don't fully block outdoor sounds. The one bedroom apartment's kitchen area is quite narrow but sufficient; the private pool deluxe suite has a shared kitchen. First-floor rooms should expect a few ants, but it's a tropical paradise at your doorstep after all. The private pool is semi-private; it is visible from part of the grounds (though not where people usually are). Safes are provided in every room but vary in size; the safe in the one-bedroom apartment with kitchen would not hold even a large tablet, for instance, but the deluxe suite's safe would hold a small laptop.
Excellent
9.1
Pros: Secluded secure, private location, close to shopping,and grocery. Less than a mile from ferry/main square. Perfect for someone wanting to avoid the beach resorts or for people who wants privacy. (Apartment) Very quaint, clean, basic rooms with large shower and purified water system. AC worked very well. Very friendly owners/staff. Private parking if needed. Lush grounds with bamboo and tropical plants. Peacocks were an added surprise. If renting the apartments, you should like dogs, as they will visit you often. The other rooms are secluded and the dogs do not have access. I enjoyed them. The dogs are also the security/alarm system and will bark at passers by. Overall great place if looking for clean secure friendly atmosphere in a secluded location, close to shopping and ferry service. Taxi to shopping area only 40 pesos or 15 minute walk.
Cons: Nothing, it was perfect for what I wanted and other positive reviews were accurate. No surprise let downs. Perfect for people who want an affordable, clean secure room in a lovely tropical setting.
Located in Cozumel, this beachfront hotel is in the entertainment district and within 3 mi (5 km) of Arrecifes de Cozumel National Park, Chankanaab National Park and Chankanaab Beach Adventure Park. Uvas Beach and Cha'an Ka'an Observatory of Cozumel are also within 2 miles (3 km).
Overall 9.0 Excellent
Based on 480 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Good
6.0
Intercontinental- Presidente is a nice fading upscale hotel - after check-in we were IMMEDIATELY directed to a desk to sign up for sales pitch to their vacation club in exchange for breakfast and a 24 hour car rental. The ""club"" gives you a room triple the size and double the ammenities (two sinks, bathtub, sofas & chairs) of non-club members who pay triple the price for a VERY average room. We didn't know that the free breakfast included the company of the salesman. The ""club"" category room is very nice, but was not available for us as non-club members even though there were several available. The room we paid quite handsomely for was not adequate for three people. Staff is very friendly, english comprehension is marginal. Food is delicious. Plastic bar glasses observed simply being rinsed off and reused. Beach lovely. My son & husband obtained their scuba certification right on site. Seems to be a fun family place with lots of little children. Older children kept us up several nights playing beer pong below our deck. Desk was responsive with each phone call made about the yelling and screaming throughout the morning hours. We paid a decent amount of money for a very marginal room. Members of the vacation club pay less than we paid and get a room triple the size and double the ammenities. The knowledge of it all put a little damper on our vacation which was important to us because our college-age son wanted to go with his friends! I'd recommend the place - the spa was great - again, if they can't read or understand english, they probably don't understand your health issues - point ! If you are not a member of the vacation club, try to pay about $.
This family-friendly Cozumel hotel is located near the airport, within a 15-minute walk of Punta Langosta Pier and Dolphinaris. Stingray Beach and Cozumel Country Club and Golf Course are also within 6 mi (10 km).
Overall 8.5 Excellent
Based on 669 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: great time ,
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Proximity to central area - quick walk to square.
Cons: Be nice if they could offer snacks at happy hour time for a charge.
Excellent
9.3
Mediocre
2.0
Good
7.4
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: Great employees, best breakfast buffet, great rooms and great location for an excellent price. This will be preferred hotel to stay at cozumel. They have helpful staff that go out their way to make your stay outstanding. Hotel is perfect placed on the island for people who want to do everything on the island or main island. Steps away from the ferry, steps away from gift shops, walking distance to Mega(Walmart), walking distance to dozens of restaurants and perfect for those who are doing Ironman Cozumel.
Cons: The beach view is ruined by the cruise ship parked to left of the hotel. But can be tolerable.
Excellent
10.0
Pros: The Casa Mexican is a clean & comfortable hotel located right in town. The staff is great and they have a superb breakfast buffet. Great value for you dollar spent.
Cons: I couldn't stay longer!
Excellent
10.0
Pros: Staff were very courteous and accommodating. I was scuba diving the morning of check out and they let me store my luggage for the afternoon.
Excellent
8.0
Pros: Good breakfast, good room
Excellent
10.0
Pros: Free breakfast.
Cons: No shuttle for transportation.
Excellent
8.2
Pros: Staff especially the waiter was fantastic
Cons: Being right on the Main Street of Cozumel
Good
6.0
Pros: Good location, steps from the ferry dock and close to shopping, restaurants etc. I felt very safe.
Cons: Room was very sparse in terms of decor, and smelt a little mouldy. This was a partner for the GFNY bike race, so provided a free breakfast to the riders staying there. The breakfast was awful! Minimal selection, no "hot" items, and the coffee carafe seemed to be perpetually empty. I realize they had a lot of mouths to feed, but as this acted as the main fuel source for most riders, the lack of protein options was discouraging.
Excellent
9.4
Pros: People were lovely, Jaime made me feel more like family than someone at the hotel for a business trip. Great vibe, location, clean, comfortable and a great price.
Cons: Would have liked a gym..
Excellent
10.0
Pros: The hotel was clean and located in San Miguel. It had a pool on the second floor that overlooked the ocean (but the hotel is actually across the street). The view was great. The breakfast was great - buffet with made to order station.
Cons: No direct access to the ocean.
Excellent
8.2
Pros: The location of the hotel was great. We were close to a huge market, which you can pretty much find anything you need. Some locals restaurant was just walking distance. We were not far from any of the main sites. If we were to visit Cozumel again, we definitely will book this hotel again!
Cons: The bed could be a little more comfy. We had problem with the toilet not flushing, but thank god it was a day before our vacation ended. :)
Excellent
9.1
Pros: Location Breakfast Staff super friendly
Cons: In-room wifi internet had issues all week
Excellent
9.1
Pros: The nice people that work at the hotel. The breakfast was outstanding and the service impeccable!!!
Cons: A little noisy.
Excellent
9.7
Pros: I love the friendly staff. I never asked his name but he was super friendly and always strived to help every guest. He worked the afternoon of the 07/24/15 and check out in the morning 07/26/15. Myhusband and I liked the guest services skills he delivered.
Cons: the pool is small but we didn't use it
Excellent
10.0
Pros: Convenient to town, a good value for the money. Very friendly and clean.
Cons: None
Excellent
10.0
Pros: We've stayed here last year. We had such great experiences that is why we came back this year! We love the staff. Even though they don't speak much English, but they help you in every ways they can. The staff is very determine to deliver great/friendly customer services.
Cons: I wish, down the line, they have room services. But this is just a minor...minor issue, which does not STOP us to return.
Excellent
10.0
Pros: We have been staying at Casa Mexicana since 2002. Hotel is in a great location, exceptionally clean, great staff and Breakfast is wonderful. Has a family atmosphere and staff recognize you by name. Pool is great especially for kids. We would not think of staying anywhere else.
Excellent
10.0
Pros: Great location with Mexican charm. Wonderful employees who go out of their way to may your stay extra special. Thanks to Wilberto and the staff for excellent breakfasts.
Located in Zona Hotelera Norte, this beach hotel is 1 mi (1.7 km) from Cozumel Country Club and Golf Course and 3.6 mi (5.9 km) from Punta Langosta Pier. El Cedral and Punta Sur Ecological Park are also within 25 mi (40 km).
Overall 8.4 Excellent
Based on 704 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
10.0
Pros: The snorkeling was beautiful. It was very easy to get in and out of the water. Breakfast view was a great way to start the day.
Cons: The tacos were not up to Mexican standards. The hotel B needs a better cook.. We went into town almost every day because of food.
Excellent
8.2
Pros: Spectacular ocean front views. Great location, close to down town. Beautiful design. I went in the low season and so the price was great -- $142 a night. Awesome price for this hotel!!! You will be hard pressed to find another hotel with such views at this price. They provide bicycles to ride for free. Great staff.
Cons: VERY crappy wi-fi signal. No wi-fi signal in the rooms. Very small food portions and limited selection of food. No refrigerator in room.
Good
6.2
Pros: The Ocean view Great pool Rooms very clean
Cons: Under staffed (as one of them mentioned) Poor breakfast Reception staff makes mistakes and charges you for more than needed.
Good
6.2
Pros: Hotel B has a nice swim and lounge area, seaside backdrop, ocean access, pleasing aesthetic interiors (though cliche and a bit too hip). The restaurant was decent but nothing to write home about. The kitchen and grounds staff were nice. Hotel B has other services (spa, activities area - paddle boarding, scuba and snorkel) but we didn't try them.
Cons: The customer service was terrible. We were appalled at the attitude and approach taken by the concierge and reservations staff -- a perfect example of how poor management can make or break an experience. From the start, the reception staff were very disorganized, unpolished and rude. Each time we entered the lobby we felt like intruders. We had some issues with our reservation, booked online which would have been no big deal if they had been more professional. However they came across as scattered and had we not been paying attention, we would have been charged twice for a room we had already paid for.
Excellent
10.0
Pros: Just got back from a week at this hotel. Location was awesome! You can walk to town in 1/2 hour or take a 60 peso taxi. Beautiful setting right on water. Snorkeling right off the property. Staff were very kind and helpful. there were plenty of areas for relaxing. Food was good and reasonably priced.
Excellent
10.0
Pros: Everything you need in one spot. Good food, excellent view, good snorkeling,, never too crowded at beach and pool area. Really nice and helpful staff.
Cons: Really missed the raft they had in the ocean you could swim to. Sorry there is no longer a ladder on the pier to get out of the ocean, makes it more challenging to get in and out. Room rarely cleaned until 4 in the afternoon. Key card stop working after about a day and you have to run back to reception to fix it. But these are minor complaint. I love Hotel B. This is my third year in a row and I will go back.
Located in Zona Hotelera Norte, this beachfront resort is next to a golf course and within a 5-minute walk of Playa San Juan and Cozumel Country Club and Golf Course. Playa San Juan and Isla Cozumel Biosphere Reserve are also within 5 minutes.
Overall 8.3 Excellent
Based on 383 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3.0
This delightful hotel is located right on the southwest coast of Cozumel Island and close to the famous Palancar Reef facing the wonderful Caribbean Ocean. It is a great family friendly resort which provides numerous services focused and family holidays. On the other hand honeymooners can also find in this retreat the perfect location for a romantic stay. The perfect location to relax and recharge. SMOKE FREE PROPERTY.
Overall 8.5 Excellent
Based on 49 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
9.1
Pros: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
Good
6.8
Pros: The wait staff and cleaners were all extremely friendly. The food was excellent
Cons: The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.
Nestled on the beach, this Cozumel resort is within 1 mi (2 km) of Arrecifes de Cozumel National Park, San Francisco Beach and Palancar Beach. Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club are also within 2 miles (3 km).
Overall 8.3 Excellent
Based on 88 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.0
Excellent
8.8
Excellent
8.2
Pros: Staff was the best!
Excellent
8.6
Pros: Quiet location on the island, great landscaping and integration of wildlife into the setting. Staff is great, English only customers will have no problem getting a helpful response to request. Liked our upper floor room overlooking the jungle.
Cons: Excitement over food and drink wanes over time, selection is okay, you find favorites, but there a pattern that emerges over the days. Be aware that internet access involves an extra charge, and it is high. I paid $4 for a single hour. There were options for daily and weekly with a lower cost per hour, but 24*7 access for a week was well over $100. Did not sit well with me. Have never considered cost of internet when selecting a resort, but will do so in the future.
Excellent
10.0
Pros: Excellent, highly professional and friendly stuff. Superb food. Renovated rooms. Kayaks on the beach. Convenient location. With a rental car (free parking available) we were able to go everywhere in minutes. We visited Cozumel 6 times, and this place is clearly the best.
Cons: That our vacation was too short...
This family-friendly Cozumel resort is located by the sea, 0.9 mi (1.5 km) from Chankanaab National Park, and within 6 mi (10 km) of Paradise Beach and Playa Mia Grand Beach and Water Park. San Francisco Beach and Palancar Beach are also within 9 mi (15 km).
Overall 8.1 Excellent
Based on 216 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Recently remodeled,rooms were very nice, new TV, rain showers, AC. Nice lobby patio area with pool, some evenings had music and dancing some were more laid back. 3 very nice restaurants,we could walk in anytime, but were were just offseason. Smaller resort so very easy to get around and very quiet. Beach and chairs/sunbeds nice area to snorkel and swim. Somewhat remote, cannot walk to town but several places to eat and Chankanaab Park within easy walking. Staff and service were truly amazing, never wanted for anything,and did not get solicited for timeshare.
Cons: No hot tub in the pool area but there are hot tubs in the suites.
Good
6.0
Pros: Hotel is small, everything is close by.
Cons: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening
Excellent
9.7
Pros: The remodeled rooms are modern, clean and comfortable. The food is mostly excellent, a cut above for an all-inclusive at this price. Our focus was on diving (easy boat pickup from the pier), so we weren't to concerned about the distance from town or the limited range of other activities. The staff was extremely friendly and helpful.
Cons: There was a little confusion about meal times - we were told breakfast started at 6 AM but it was actually 7 AM. Likewise lunch started an hour later than expected, at 1 PM. The only exception to the wonderful food was our meal in the Italian themed restaurant - main courses were very average and the service was rushed despite many open tables. We found the overeager young time-share salesman a bit annoying but he left us alone after we expressed our disinterest...
Excellent
8.0
Pros: Newly renovated and reopened 9/1/2014. Very contemporary/modern. Customer service was great. Dinner food was exceptional and buffet was good. Biking, snorkeling right off the vicinity, water volleyball, Mexican Bingo, Karaoke. Gym was sufficient. Drinks were plenty. Free laundry room. Overall great experience!
Cons: Had to pull teeth to get bottled water, we drink a lot of water to stay hydrated from drinking alcohol but they held the water back along with towel service. The bath shower flooded out of the glass door since the ledge was high enough to keep the water in. The glass door kept hitting the ceiling shower head and was afraid to crack. Wished they had more activities that were included but it makes sense to make money around the island. The bartender seemed to cater to the Mexican locals compared to the foreigners.
Excellent
10.0
Pros: The Staff were ALL so lovely and attentive...the tour coordinator accommodated us last minute with a scooter which was so fun for my daughter. The beverage offerings were top notch, the rooms were REALLY comfortable~and included room service. The food was good too. The beachfront was cool, with beds to lie on with the sound of surf washing up against the rock/coral edge underneath them...once they finish it off with sand it will be really nice. (it had just re-opened in September after a year of complete renovations)
Cons: I took part in a meeting to consider a time share purchase where they promised it would not go over 1.5 hours, (Tim was very nice) but it was more like 2+ once his Manager stepped in to close the sale...we were given a snorkel trip for our time. Since it is a common occurrence, I recommended the Boat captain carry BarfBags for his vomiting patrons instead of letting them upchuck overboard to protect the reef and the snorkelers.
Excellent
10.0
Cons: Sometimes a little loud at pool area; request room that does not overlook pool
Excellent
8.2
Pros: Scuba dive shop is top notch. The dive shop is a top notch operation that have been in business a long time. Had not dove with them for over ten years but outstanding continued service.
Cons: Food was not very good in the restaurants. The buffet down by the beach was good however. Enough choices to satisfy most.
Located in Cozumel, this beachfront resort is in a national park and within a 15-minute walk of Arrecifes de Cozumel National Park and San Francisco Beach. Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club are also within 2 miles (3 km).
Overall 7.9 Good
Based on 773 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.0
Pros: El personal de limpieza extraordinario
Cons: La comida muy mala , mucha espera para desayunar y comer, solo está abierto un restaurante, no hay arena en la playa
Excellent
8.8
Pros: Location was absolutely gorgeous along with facilities. The staff were all extremely friendly and helpful.
Cons: The food could be better, it’s not bad, just not a lot of variety. Could use a little more introduction to the property of how it all works and where everything was located.
Located in Colonia Centro, this hotel is steps away from Punta Morena and Punta Langosta Pier. Rafael E Melgar Statue and Museo de la Isla de Cozumel are also within 5 minutes.
Overall 8.0 Excellent
Based on 38 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
Mediocre
3.1
Pros: no son las fotos
Located in Cozumel, this beachfront resort is in a national park and within a 15-minute walk of Arrecifes de Cozumel National Park and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and Paradise Beach are also within 1 mile (2 km).
Overall 7.8 Good
Based on 627 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Excellent
10.0
Pros: Had very good dinner restaurants. The beach in front of the hotel is amazing clear waters wonderful for snorkeling. Even got to bring out the kayaks.
Cons: Nothing to dislike!
Okay
5.4
Pros: the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.
Good
6.0
Pros: Friendly staff
Cons: Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
Excellent
9.7
Pros: We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation.
Cons: Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.
Located in Zona Hotelera Norte, this beachfront resort is next to a golf course and within a 10-minute walk of Playa San Juan and Cozumel Country Club and Golf Course. Playa San Juan and Playa San Juan are also within 10 minutes.
Overall 7.7 Good
Based on 891 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.0
Excellent
8.0
Good
7.7
Good
6.0
Excellent
8.5
Pros: Laid back atmosphere. Friendly staff. Unpretentious nothing spectacular but good value for money
Excellent
9.4
Pros: Breakfast was the best meal of the day. Luisa is a fantastic omelette chef. The staff at El Coz is 5 star. All hardworking friendly people!
Cons: The beds are very hard, but that is the case everywhere I’ve been in Mexico.
Good
6.0
Pros: I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate.
Cons: They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
Excellent
8.0
Pros: The pool, hot tub, and activities were great. It's a great place. I'd go back.
Cons: The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.
Good
6.5
Pros: The staff was extremely attentive and took good care of the guests. They were always polite.
Cons: My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
Excellent
9.7
Pros: As always, the best things about El Cozumeleno are the location, being just feet away from the Caribbean. The snorkeling is excellent, the beach is protected from drifting sargassum by their sea wall, and the views from their rooms is breathtaking. The next best thing is their dedicated staff. These hardworking folks are cheerful and helpful, and go to any length to make one’s stay enjoyable. I will be returning.
Cons: The beds, like all in Mexico are too firm for my taste, although not as hard as others I’ve slept in on Cozumel. The food is hit or miss, and you don’t know from one day to the next whether it will be served buffet style or a la carte.
Mediocre
2.0
Dirty. Saw bugs on my bed. Pool not upkept, dirty plates and used masks littered the beach. No amenities. Didn't even stay the night. No wifi in room. Only 4 tv channels, all fuzzy. Awful place.
Located in Cozumel, this beachfront resort is connected to a shopping centre, 0.3 mi (0.5 km) from Arrecifes de Cozumel National Park and 2.1 mi (3.4 km) from Punta Langosta Pier. Playa Caletita and Cha'an Ka'an Observatory of Cozumel are also within 15 minutes.
Overall 7.6 Good
Based on 990 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: Everything was great
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
9.1
Pros: The food service in the buffet is excellent. It is the only place we ate for our 7-day stay. There are a ton of options, the food is good quality and healthy. Mario in the main lobby (bellman) was great and very helpful. The staff overall do an excellent job. If you need something they will bring it to you or get you an answer. The location is great. Close to town so that you can walk 1.6 miles or take a short carb ride Beach is good with lots to do for the kids. If you are not traveling with kids. I would not stay here as there are a ton of kids here. Which is great if you have children
Cons: The pool temperature is very cold. Not any fun to swim in unless the sun is burning hot. What is even worse is the HOT TUBES are COLD!!! This is the one thing that needs to be corrected. Or fill them in with rocks so there is no expectation of using a hot tub. Not a criticism - if you travel to Cozumel bring $100-$200 in small bills $1,2,5. This way you can easily tip folks and you know what you are paying,
Excellent
9.6
Pros: We LOVE the Park Royal! We have been there at least 12 times and every time we try somewhere else, we always wish we were at the Park Royal. Great snorkeling right off the beach, good drinks, good food options, great, friendly staff and good entertainment options. Feels like home.
Okay
5.6
Pros: Beach
Cons: Age and check in staff
Good
6.5
Pros: Staff were very polite and kind.
Cons: Food was same every meal. not much choice. I got sick of it and I had to go out to eat in downtown. They charge for room safety box every day.
Excellent
10.0
Pros: Entertainment programming was amazing and the staff is so attentive. They make sure you're always enjoying yourself.
Cons: A struggle to reserve a beach chair- people wake up really early to mark chairs with belongings and there are not enough chairs for everyone.
Excellent
9.1
Pros: Resort was beautiful and spotless. The all inclusive aspect of the resort.
Cons: Pool bars could have stayed open later. They close by 6 pm. Caribbean restaurant was not good.
Excellent
10.0
Pros: Wonderful, attentive staff, beautiful landscape with 3 great pools, all with swim up bars. Casual to dress up dining, their own shopping center and on site shows. Wonderful experience. Will defiantly be back!
Good
6.8
Pros: Location is great staff is terrible, Food was fine
Cons: Get better staff stop trying to rip off folks
Good
6.0
Pros: The employees hospitality and cleanliness.. the activities and the resort set up is awesome ..
Cons: The food and ... the pharaoh ants are everywhere even when you get room service they come in your room it’s totally disgusting ... not to mention the water was shut off purposely and so was the lights
Located in Colonia Centro, this hostel is within a 15-minute walk of San Miguel Church and Punta Langosta Pier. Benito Juarez Park and Punta Morena are also within 5 minutes.
Overall 0.0 Poor
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