hot springs pool lay out was beautiful, service was friendly the rooms are somewhat dated.
It definitely was not a 3 star hotel. The bed was horrific. We couldn't sleep at all. We could feel the metal frame and springs. We actually left and didn't stay the second night, which we didn't get a refund but it was unbearable. The mattress. The bath tub tiles were mildew.
The overall appearance landscaping, lobby, staff is great. The restaurant Capri has great food. Great heat in pools. I would explain condition of hotel before I recommended it. Closer look while in pools, shower in the room, it all needs a lot of work, upgrading and remodel.Tiles in the pools are missing, mold, steps into swimming pool were gross, needed a good scrubbing. Ice machines no Ice. No outdoor shower. Room be cleaner
I love that it is not a huge complex. Also really felt I received a top quality facial from Hotel Emplioyee . She is a gem, and one of the main reasons this was my third visit to this resort in the last 14 months. Just that it is a 4 hour drive from Ventura. If it were closer, I would probably be there every other month.
This guest did not leave comments about this hotel.
none I booked for a mini suit with 1 king bed and 1 sofa bed, turned out the sofa bed isnt the folding one that you can pull it out but a sofa that fit only a petite person. I stayed at the 1st floor, thought it would be nice but turned out a nightmare.
Everything is close in one place. Good restaurant. Free parking and internet Pool Furniture is old and partially damaged. Need to be changed to new
Great location and amenities No refund
This guest did not leave comments about this hotel.
It was nice place to have family vacation. I could choose to go in from many hot tubs. You never know how often they change water.
Peaceful I didn't feel there were natural waters.. There was some quimicals on it The restaurant tried to charge me for a side dish !
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Nightly parking fee on top of room rate, excessive charge
This hotel is really in need of a major rehab. The pool had scum floating in it.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
Close walking to shoppimg and restaurant's.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
Clean rooms, friendly staff, very nice pool
Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
The hotel restaurant was well run and the food was above average. The desk staff was friendly and helpful. The manager was punctual attending to an issue with the television. The pools were clean and the pool areas were well kept.
All of the different soaking pools. Cigarette smoke coming from all of the room balconies and patios.
The pools are nice, the room is large and clean, the bed is comfy. The WiFi does NOT work and the room is a little noisy
The swimming pools and karoke Nothing
The view from my window was stunning. TV did not work until an hour before check out. Phone did not work until morning of check out. Non-smoking room was so contaminated with smoke smell I became sick. Check out staff considers guests an afterthought. No compensatory adjustments offered.
location to the pools water taps on tub (shower) and sink very difficult to turn on and never cold water
The newly renovated rooms, the balcony, the location. There was no spa services even though they advertise they have a spa. Nobody could find it & the check in lady didn't even know how to get there. We came just for the spa so it was very disappointing. The bed was super hard.
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
Nice boutique hotel.
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
The atmoshpere around the pool and restaurant
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.
pool, service $25 per day "fee" not reasonable
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
It was a very comfortable little place. There were two very friendly staff that I met and the woman at the front desk gave us a tour of whole hotel before personally escorting us to our room even though we showed up somewhat late. They have 2 jacuzzis heated by natural hot springs and a warm pool also heated by the hot springs. The pool a jacuzzis were open 24 hours and we could wander into the breakfast area and have coffee and snacks all night if we had liked. They also have spa services we didn't have time to try. It was a great little stay, the room was very luxurious and comfortable, not so over the top like I've seen at a number of hotels. We enjoyed ourselves.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Not enough self parking. Reckless driving through parking lot.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
location and amenities nothing
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Kids in the adult pool
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
The staff was nice that's about it This resort was dirty and not what we expected
location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
History of hotel and accessibility of a cocktail was nice. Room was nicely decorated and clean with exception of windows. Pay full price and you will get center room to main pool. Book in advance at discounted rates and you will get the garden villas aka lawn parking lot views. External windows haven't been cleaned in probably 2 years but I think it was a lawn view, difficult to see out. Good luck finding an umbrella by the pool. You can pay $500 for private cabana or burn in the sun for free.
Pool area has dj good for young people, staff very friendly Rooms are out dated and lobby was under construction
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
price blow up penis's in the pool, while kids where present
buildings run down elevators smell and don't work well towels dirty bathroom with fixtures chipped two lamps without light bulbs
Amazing weekend. Our anniversary was celebrated in style. We will definately go back. Loved it. Nothing.
Nice pool area They could not get the heat to work and had no room available to move is to that had working heat. We were told the hotel would waive the $35 per day resort fee - we were then charged the fee upon check out. There should be some habitability law that requires basic deliverables from a hotel in California - if there is it is not being enforced.
I thought the place was nice and so did my girlfriend. It was kind of run down but that added to the charm of the Spanish style villa. Nice but don't expect too much. Empty dirt lots surrounding the resort.
Wonderful hidden treasure in Palm Springs, especial during quiet seasons and very friendly staff and great accommodations especially when it's 1 bedroom with king bed and kitchen, and lovely italian-villa like courtyard with 2 pools and dry sauna!
Super friendly staff! This place has a lot of personality and charm. Wish we could have stayed longer. The murphy bed in the studio was a bit awkward and out of date but comfortable enough. More signage for the Mediterranean Resort would have been helpful and less confusing.
I liked the friendly staff, the clean and nicely decorated rooms!! I liked the value we got for the money we spent!! It was an all around pleasant experience!! The parking and resort entrance were too far from the room we were assigned!! This resort needs more entrances and parking that will make it convenient to get to the rooms!!
Great staff, just a little bit too far to walk down town. Rooms are ok. We stayed in a studio with a Murphy bed. Nice bar, pools and restaurant on site.
Very poor quality at best. Dirty smells of smoke. Hotel caters to and is indignat to allowing loud partiers rowdy and drinking to all hours of the night.
Location was really good. Was not clean. Refrigerator was broken AC was loud Other guests were sketchy Reception area was dirty. Included breakfast was questionable and probably not safe to eat as the area was not clean.
As I get older, I am more mindful of potential for slip and fall. The bathroom in particular was well-appointed with grab bars and other amenities which gave me a sense of security. I particularly like the no-slip bathtub floor. The hotel was packed, but not loud. Another big plus. I enjoyed my stay.
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
Pool party Small resturant and less staff for holiday
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
The staff and modern design of the hotel. I also liked the location. The dryer did not work so they gave us s new one. Also during dinner time we were not given utensils and napkins. I wanted to ask our server but could not be found. For the price of the hotel Per night it should have come with continental breakfast. Coffee inside the room was not sufficient
My wife and I loved staying at Palm Springs Courtyard by Marriott. It was EASY. Very attentive staff without being officious. We're looking forward to returning in January. Nothing. It was ideal.
Very clean and friendly staff.
Location and parking Limited hours for the restaurant...
Thoroughly enjoyed the on-site restaurant, welcoming staff and warm pool. We had a fun and relaxing stay.
Off of interstate but worth the extra 10 min drive. Travel stall left us well rested.
friendly staffs make me feel very comfortable. Not able to call in for breakfast order. they do not serve lunch that is not convenient for me
Warm jaccuzi, pools Noise
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
The facility is poorly maintained, old and tired and in need of a gut renovation.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
Online photo doesn't match room. Room to clutter with big furniture that just take space
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
Mostly a good deal, friendly staff. There was a pubic hair in the sink when I arrived, beds were a little stiff
Nothing until I checked out 10 minutes after checking in The entire place. Filthy, ugly, rude staff
Nice room, reasonable rates, reasonable close to downtown Palm Springs. Motel is on Palm Springs Bicycle Century route so can begin ride from here. However with Bookings, rates for 3 night stay were comparable to downtown 1 night stay. Still 2 miles from downtown Palm Springs.
The large pool and courtyard. If you don't want me to tell you why we didn't like this hotel without complaints, it is impossible! The taps would not shut off on the sink, the bathtub would not drain when we took a shower. There was constant air in the pipes because of the tap. The rug is coming away from the wall. We could not open the fridge door as it wasn't setting level. The carpet needed to be replaced. This hotel needs a reno and I would never recommend anyone stay here.
location carpet torn & dingy, auto light in bathroom, no fan in bathroom (didn't work)
Broken hot-tub? Half the benefit of a mid-winter stay in Palm Springs is jacuzzi time and it's broken.
Toilet ran all night. Bed was uncomfortable. Magnetic key constantly didn't work. Window in the room that had no blinds no elevator to room
Great location. Quiet even though it is between to major streets. Walking distance to great food and shopping. A short drive to spectacular scenery. The staff were all helpful and in good spirits.
Location is right on the main street, room was large and comfortable, dog-friendly and provided dog bed, bowls and treats Most staff was very friendly, but even though we received a letter at check-in about asking the front desk for dog-friendly restaurants, etc. we received only two recommendations and a general comment that it is ok to bring the dog to most restaurants with outdoor patios when we asked.
The staff were great and the hotel is in downtown Palm Springs. We parked when we got there and only got in our car to drive home. It was very quiet. Our kids (3 & 5) had a blast and they were very accommodating with our Boxer Moose. They even provided a dog bed and bowl for him! The room was very cute with a jacuzzi tub in the room with a lot of very hot water. The bed was a bit soft. We prefer a very firm mattress.
The staff were very friendly and helpful. The room was quite comfortable, with a nice ambience thanks to an electric fireplace, nicely designed bathroom, and very comfortable bed. No.
Property, location, and hotel itself was pretty good! Management, reservations, very unethical business practices! Cross your fingers that you don't have to deal with management and can just get into the hotel without problems. I have never dealt with a more unprofessional or unethical privately owned hotel in my life... You have been warned! We were told we made two  reservations for the same days, guests, and would be responsible for paying for both even though it was a clear mistake on the hotels part. We are working through the credit card company now to turn them in!
we called ahead to see if we could arrive early and use the pool they told us yes bu when we arrived we could not use the facilities!! Disturbed us with phone calls seeing if we needed anything after we checked in and they walked us to our room we felt very disturbed our whole stay.
great room with fire place no elevator or bellboy
The location is in the heart of downtown. It is so quaint and comfortable.
Room comfortable and clean, loads of space
Very pretty boutique hotel. Efficient & helpful staff.