Find reviews that mention:
3.6
Cons:Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.Reviewed 17 Feb 2019
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10.0
great service - great car - great ratePros:Terrific service at the counter - easy pick up process, great car, no problems at all. Renting from them again this week!Reviewed 17 Apr 2018
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6.0
Pros:Staff very pleasant and helpfulCons:limited selectionReviewed 25 Mar 2018
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2.4
Cons:Poor customer service, agent was very aggressive with insurance and with overt judgment and comments. Poor car condition, lots of dings and scratches on car. No one came to assist with car in lot. Car had brake issues and transmission issues.Reviewed 27 Feb 2018
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8.0
Pros:Good customer service, in and out.Reviewed 7 Feb 2018
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5.2
Cons:The price was too highReviewed 3 Feb 2018
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10.0
Everything worked quickly from pick up to check inPros:Friendly counter staff . With no push for anything extra .Cons:NothingReviewed 22 Jan 2018
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2.0
Awful experienceCons:You let me book a car rental that was already closed. I would have had to wait 4 hours until they opened. I will never book a car rental through Kayak again!!Reviewed 15 Jan 2018
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7.6
Cons:Had to go get the car myself and the outside of the car was extremely dirty.Reviewed 15 Jan 2018
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7.6
Too much time to pick-up carPros:Friendliness of staffCons:Off site location Airport bus and rental shuttle was needed to get to rental location; a process that took at least one hour!. No prior notification when booking car that there is a cashless system for tolls. Felt obligated to purchase prepaid tour (which I am inquiring about refund for unused day).Reviewed 12 Jan 2018
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8.8
Super-fast & friendly servicePros:Employees were professional and friendly, & there was zero wait time both for pick-up and drop-off.Cons:I “had my choice” of only 3 identical vehicles - that’s all they had on the lot. And the vehicle had a dirty windshield (interior) and washer fluid that left the exterior dirtier than before - not good in a Detroit winter! Also, the return shuttle driver drive with a coffee cup in her hand and frequently let go of the wheel to have coffee in one hand and the CB radio in the other - not safe!Reviewed 7 Jan 2018
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5.2
Dollar- they won't pick you up.Cons:Had a flat the first day- out of anyone's control. Customer service was VERY user-unfriendly: kept getting the same automated menu no matter what number we called. Could not get numbers for any physical offices and had difficulty getting a human being. Finally got someone- they told us Dollar would send someone out to put the donut on (for a fee, of course). Initially told the wait would be three hours (ended up being about an hour)- this was December in Michigan. Then told we could exchange the car, but had to drive it in to the closest office, 45 minutes away. Cust service couldn't get a hold of that office, so we had to drive on interstates at 50mph on the donut over an hour to exchange at a Hertz (Dollar's parent company). Unbelievable that they didn't send someone out with the exchange car. Killed a day of our vacation.Reviewed 2 Jan 2018
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