Book Dollar car hires in Lisbon

No Address!!!

Pros: Service was pleasant and the car was clean

Cons: I had I hard time getting there because there was no address given by Kayak. Calling the phone number given was very expensive from my US based cell phone and it proved to be useless. After an hour of searching I found a hertz address and checked to see there was a relationship between the two companies. I took a taxi there expecting to be turned away and they said they were expecting me.

Pros: Quick and clear check in

Cons: Contrary to the reservation, I was not able to drop off the car after 7pm. Very inconvenient.

Mixed

Pros: New car; friendly counter staff

Cons: Could let drop off a location specified in contract downtown Lisbon. Had to to go to airport. Phone numbers didn't answers. Email addresses given were wrong.

This is actually a hertz location

Pros: Rent went as expected for hertz at dollar price, so overall a good deal.

Cons: Both kayak and Hertz did a terrible job of communicating the address and the fact that it was a hertz location - kayak lists the correct address only when you book (not in the confirmation email), the phone number is hertz but agents didn't know about dollar. You also can't find a dollar location on Google maps or their website. Also, location manager was very literal and not very customer oriented. When another customer asked to add scratches to the file and the agent did it, she repreended the agent for marking what the customer wanted because they were "not relevant". I wonder how the customer would be able to defend himself if they blamed him for the scratches upon returning the car...