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10.0
Pros:customer serviceCons:good!Reviewed 8 Jul 2021
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6.0
Pros:Instructions for pickup and drop-off were clear.Cons:The entire process took way too much time. We had to give way too much information that weren't necessary. For example, I have never had to give my insurance information to the car rental place EVER. Here, we spent way too much time looking for and recording our insurance information and way too much details was asked. I came to pick up the car at 3:00 and didn't get my car until 3:38. That's way too much time even though I already entered my credit card info and paid for it before I arrived.Reviewed 7 Jul 2021
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2.0
Pros:You should read the reviews online before agreeing to do business with this firm. You should not be recommending places to your customers with such low ratings and horror stories.Reviewed 3 Jul 2021
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2.0
Pros:Horrible experience, poor communication with logistics of pick up (shuttle from airport, then wait for someone from economy to pick up at a parking lot), then miscommunication on insurance info they needed, rude service, trying to scare us to buy fast lane passes, cheap car salespeople attitude.Cons:everything.Reviewed 20 Jun 2021
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2.0
Pros:The car was cleanCons:Be up front about cost. They should not charge for their insurance if you have full coverage! Total scam and rip off. But nothing you can do at that point because they would not refund the money that had been paid on lineReviewed 15 Jun 2021
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8.0
Cons:The vehicle we booked online was not available. We booked a Volkswagen Jetta but when showing up at the location, we were given a Nissan Sentra instead for the same rental rate. In the future, please remove unavailable vehicles from your website.Reviewed 14 Jun 2021
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2.0
Pros:Nothing, I never got my car.Cons:I wasn’t able to get a shuttle from the airport to the car rental place. I ended up choosing a different car rental company last minute as I had no other options. I will not be booking with them ever again.Reviewed 12 Jun 2021
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2.0
Pros:MothingCons:My car that I reserved was not available. We are anted a convertible and reserved /paid and when we got there they did not have it. Poor inventory analysts on both Kayak and Economy RentalReviewed 8 Jun 2021
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2.0
Pros:NothingCons:EverythingReviewed 4 Jun 2021
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2.0
Pros:Nothing. The only thing I liked was when the shuttle finally took me back to the airport barely in time to make my flight. They have one van that makes a loop to LAX and back every 20-30 minutes so if you don’t get in the 6 passenger vehicle you wait for the next trip one or two more times. I was relieved to be done with them. They were overbooked and running a scam that everyone could see and feel... it was just bad, Then all their cars are badly damaged and they don’t want to make the sheet for pre-existing scratches and dings no matter how many times you point out flaws before leaving. Their cars appear to have been in accidents and had shoddy work before joining their fleet.Cons:Any other rental companyReviewed 3 Jun 2021
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2.0
Cons:Not unlimited milesReviewed 3 Jun 2021
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2.0
Cons:This is a terrible company with no customer service and cars full of smoke smell stains and mechanical issues. I will never use this company again.Reviewed 2 Jun 2021
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