Pros: Large comfortable, clean rooms. Helpful, friendly staff. And extras such as daily snacks and warm cookies
Pros: Breakfast, nice selection, great coffee
Cons: No changing table in the bathroom near the pool. I had requested a refrigerator but it wasn't available that was fine but I was placed on a floor with no ice machine. Hotel is no very 'family' friendly if you have a baby
Pros: I got a nice king suite (separate living room and kitchen ares) for $---, taxes included! A bargain by any measure!
Cons: Nope. Freeport has seen more prosperous days, but the hotel and staff were great!
Pros: Room size, quiet, nice staff
Cons: Bed bugs
Pros: Very clean and centrally located near downtown Freeport. It really should of been rated as a 3 star rather than 2.5.
Cons: Hotel was booked pretty solid, so they were unable to give me a King sized bed as requested, however I understood as the room type was not guaranteed.
Pros: Lovely hotel, and quiet! Room was well detailed and had high end bedding with a very comfortable mattress. Staff was very friendly and greeted us often by name. There was a nice breakfast set up with impressive contemporary sitting in the lounge.
Cons: Not that I can think of.
Pros: Great place to stay. Great staff. Great breakfast.
Pros: Price point, friendly staff and location.
Cons: The temp adjustment on the thermostat in the room was not working properly. Hard to adjust to a comfortable temp.
Pros: Clean and friendly.
Cons: Beds were a little soft for my liking.
Pros: the rooms were clean and the beds were comfy
Cons: the pool and the location
Pros: Staff was very nice and accommodating. The breakfast was great. Room as clean, as was the breakfast area. It was a very clean, friendly and comfortable hotel.
Cons: There was not enough towels at the pool area, both in the morning and at night. Seemed messy in the pool area, and never saw anyone available in that area to bring clean towels out. Also, the parking was bad. There needs to be more/better parking.
Pros: the room on the first floor. Much more comfortable than the first room we were given..
The management quickly gave us a different room when we complained.
Cons: The first room we were given was handicapped accessible. The heat lamp in the bath room didn't work correctly. It was on for 30 seconds and then off for 30 seconds. The shower was arranged so that there was no way to keep the floor dry. The shower head was supposed to be removable for accessability but totally came apart in my husband's hands.
There was not enough shampoo for 2 people.
The manager called before we really got settled in the room to ask if everything was all right. We have never had that happen before. I think she knew there were problems with that room before she gave it to us.
Cons: Yes, this hotel was disgusting. Staff was not friendly or accommodating
Pros: Price. Cooling unit worked well.
Cons: Front of building and front door drive way needs to be repaired. Pool was closed.
Cons: Dirty, stained carpet. Broken dressers
Cons: Hole in wall for shower curtain rod.
Pros: Had air conditioning.
Cons: The hotel was filthy and hallways smelled strong of animal urine.
Cons: Dirty bedspread. Not clean.
Cons: beds hard . electric outlets no covers , hair dryer was burned and broke open electric shock we had double beds 4 adults 1 bath towel 2 wash cloths. never saw staff very noisey at nite lots of cig. smoke no pool no hot tube NO ADVANCE CONSTUCTION
Pros: There were large gaps around the door so that sound from hallways came through.
Pros: My wife and I were very disappointed with this hotel. From the time we walked in we were less than impressed. The hotel smelled of stale cigarette smoke and the cleanliness of the hotel was nowhere near that of the other 2.5 star hotels in Freeport, IL.
Cons: The front desk staffer was on their personal cell phone, and did not end the call. They just set the phone down and as soon I signed the paperwork they resumed their convo, before we even walked away. Hotel was dirty, smelled of smoke, uncomfortable bed.
Pros: The wifi did not work, even for Outlook and simple web browsing. My TV worked fine but the paper-thin walls allowed me to hear what my next door neighbor and the guest below were also watching.
Cons: There is no way this matched the star level. My room had a corner light that didn't actually have a bulb, the tableside lamp only had one of the two bulbs actually installed. There were holes in bed covers, stains on the carpet and chairs. Cont'd above
Pros: Nothing it was the worst stay I every had, should warning people they are remodeling and at limit it one floor at a time. The bathroom tile would move when you step on it
Cons: I had 3 rooms for my family the first room 213 smell like poop, next room 217 smell like urine 215 the heater quit working. We were not told the swimming pool was not available. The hallway smell like paint and there was paper falling off wall, b
Pros: The gentleman that helped me when I could not get the key to work. He switched the room and I did not have any problems after that. Very informative of the area it really helped make my trip more pleasant
Value for money
Would you like to save as your currency permanently or for this visit only?