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Within walking distance of railway station. Free wifi in lobby. Not expensive. Long walk from the attractions of Granada
The location is near to the centre There is no fitness, swimming pool
Staff were very nice and helpful. Hotel has a nice feel, very clean and quite. Good location as well Parking was 14Euros per night but didn't tell me until i paid the bill. I would have asked for a deal as i was staying for 5 nights.
Friendly staff, good facilities and very efficient. Excellent restaurant - try the ensalada tropicana. The underground garage is a nightmare - difficult to find, nowhere to stop, narrow chicane into the depths of the earth.
V friendly staff and rooms comfortable and v clean. the restaurant seemed overpriced and did not cater much for kids to eat, only alternative was a cafeteria and smoking was permitted which made it unpleasant. Bathrooms are looking a bit dated and not in the greatest of shape.
Good location within walking distance of most major attractions. The air conditioning in the rooms only works from May - sometime in the fall. So even though it was 30 degrees C outside in April, the rooms couldn't be cooled off without opening the windows. However the street noise makes it difficult to sleep with the windows open. Hotel mgmt said there was nothing they could do about this. We were told "it's winter....". I just find it strange that the lobby was air conditioned & cool, but the rooms couldn't be. Also if you're bringing a car please note the parking garage is a very tight fit.
It was very easy to get to from the motorway and had (essential) car parking - though at a cost. It was some distance to The Alhambra but this was balanced by the quality of the hotel and the situation. It also had a very good cafeteria for drinks, breakfast and snacks.
Friendly and helpfull personal, Nice and quite rooms,
It was colocated with Hetz car rentals so we could return our hir car to the hotel rather than spend hours trying to find the drop off poiint - although i9t did take us 2 and a half hours to get to our hotel from when we arrived in Granada following the instructions on the booking.com website which were incorrect!!! Location was not central as advertised by the Hotel
Courteous reception staff, clean room and comfortable bed. There is not anything I dislike about the hotel
Located within a few blocks of the center of the city, this beautiful hotel is a prize. Friendly multi-lingual staff; comfortable, clean, modern rooms; roof top bar -- what is there not to like? Really enjoyed ourselves.
The hotel staff were outstanding. They were quick to help and set a high quality of service. In the spa, there were a few minor things that needed work. One of the features didn't function and there was some part that looked in need of a bit of repair. ...and lastly the lighting... it seemed like there was a light that was. These are minor points though, I really enjoyed the spa.
Front staff was very helpful. The room is of Modern Design, but in some way not convenient.
This is a very comfortable city-centre hotel, well designed, with friendly, helpful staff, and a nice spa.
Location Noise from traffic
Fantastic, impeccable and beyond reproach. This was, in summary the perfect escapade for Granada I feel; and my wife echoes my comments too. Staff were most helpful and jolly; and it had a most magnificent night view of the Catedral and Alhambra. Also, within walking distance to most shopping areas and bazaars. NONE!
The free wifi, the remaining of the 16 centuries underground in the entrance of the hotel, near to Alhamra 10 min by taxi, the old & new shopping stores No dry clean service, the bathroom aparts no privacy, and there is smell in the bathroom
The staff were superb, especially the lovely Salvador! The location can't be beaten, the standard of fixtures and fittings is very high and there is some flair to the design. The rooms are not suitable as twin rooms - a twin room merely comprises a king sized bed made up as two singles, not separated at all and there is no door to separate the bathroom, merely doors on the toilet and shower cubicles. So the rooms are only recommended for singles or very close couples!
Beautiful hotel and fantastic location, very friendly and helpful staff. We had a corner room on the second floor which was very nice, but had a strange open layout with the toilet being virtually inside the bedroom - bit of an awkward room design.
Salvatore, at front desk, went far above and beyond with his hospitality and helpful information. Great attitude
The reception staff were incredibly friendly and accommodating, providing plenty of suggestions for eating and exploring. The hotel room was spacious and clean. The location is by far the best aspect of this hotel as it is only a block from the Cathedral (where you can catch a bus to the Alhambra) and the Albaycin and about 3 blocks from Puerta Nueva. The more backpacker style tapas bars are right next door on Calle Elivira, although people may need to go a bit further afield if they are looking for a more refined experience.
we have used this hotel several times as it is convenient for sightseeing and pleasant atmosphere. the room carpet was a little dirty, end of season wear and tear no doubt.
The rooms were modern and beds very comfortable. Breakfast was good. Liked the location being slightly outside the main town area. Current building work is not the fault of the hotel and did not affect our stay and was not noisy Apart from breakfast there were no obvious food and drink facilties - this would have enhanced our stay. Our TV didn't work and could not be remedied during the stay. Reception staff were helpful but not overly forthcoming. For being a Junior Suite the room had no view !
Convenient to all Granada Hot spots, clean and tidy room with powerful hot shower. The Staff on reception were very rude. We had forgetton our passports as we live already in Spain and they were very very unhelpful. They just shook tier heads at us saying No, No, No. Luckily we managed to get our passports and they gave us the key to our room. On check out, they messed up the bill, with no apologies and no 'thank you for staying with us' etc. I was really offended because we had kind of splashed out on a more expensive hotel (expensive for us) and as a special treat to my boyfriend but in return I was embarrassed and wished I had chosen somewhere else.
Hotel chosen purely on location, to visit my daughter who is a student in Granada. Reception staff where efficient and helpful and I liked being able to leave my luggage in a secure location after check out. The room had no view whatsoever, and was not particularly clean (corners had not been cleaned for many weeks in my opinion.) Towels were ragged and although some toiletries where left in the bathroom there was no body lotion nor shower cap. We were only there two nights, so not a real problem, but I would not have liked to stay for any longer, nor if I was on business and needed sleep. It was extremely noisy, and we were disturbed quite significantly by the noise of chairs being dragged about (function room?) doors slamming and the sound of water from other bathrooms.
Staff at reception were extremely helpful Lunch for a vegetarian was not good
The location and the room was very comfortable there was no tea making facilities or shower caps in the room
The hotel is in the City Center, and its just great. Furthermore, when you compare prices, it is extremely inexpensive and its a 4-star (true) hotel. Not huge, not extremely small... but just right. The parking lot was full...
Very good situation, Easy to find. Nothing to complain about
Clean hotel rooms. Didn't use any other facilities and didn't know anything about them! The man at reception was very rude, unhelpful, uninformative, and basically made us feel very unwelcome!!
the hotel is in the middle of the city and easy to get to the motor way if you wish to go some where else i think the hotel should have told us about the road works as trying to get to the hotel and the parking area was terrible
Excellent family suite, very comfortable and conveniently located.
Top class hotel with a more then appropriate value for the money, certainly in winter time. A bit far from the historical centre, however a 05 minutes walk to bus 32 takes you for euro 1.20 in 20 minutes to the Alhambra.
The hotel has great value for money, everything was great. We had no complains whatsoever. Real good 4 star hotel with very good amenities. Good breakfast ad nice staff. Perfect.
I like the style of decoration and the bed. There is a little nice pool and jacuzzi for guest, i did not use them because i upgraded to a junior suite with jacuzzi. I did not like the fact that there was no Iron and board for guest to use in the hotel, even on request. I stay for 7nights and they did not replace the bathroom amenities. when i asked, i was told that the amenities are for the duration of guest stay.
Good internet connection, very good beds!!, clean modern decorated rooms Internet (WiFi) is not included and cost an additional 10 euro/day. Coffee machines at breakfast were always out of milk....
The hotel room is excellent for the price. The hotel is clean and modern. It is one of the best hotels we travelled in Spain/Europe. The stairs leading up to the front door is annoying as you have to carry heavy luggage up quite a few steps. Access pathway should be built for handicap and moving luggage
This hotel did not interrupt my stay in any way, I would stay again. The cost was high and I thought breakfast had been included.
Hotel is in a good location, within easy walking distance of many things. Helpful staff. Room was clean and tidy. Room was very small. I asked for a room with a view and my view looked out into the vent shaft in the middle of the hotel and windows of rooms surrounding it. The hotel restaurant was closed while I was there and the bar seemed to have very little to offer. Hotel parking is limited and expensive at 19€ a day!
The hotel was good value for money. The room was clean and very modern and good amities. Nice gym and spa. Junior suit was a good size with jacuzzi bath. Bad smell in bathroom.
position nearby city center; easy to reach by bus direct from airport. clean and confortable room; perfect
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
style of hotel and convenient position
very well situated
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
Central Location, friendly staff
perfect location, nice room expensive, especially meal services
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
Unusual design, location. Over priced.
The staff was lovely. The breakfast and dining room staff were quite friendly and accommodating.
Liked everything, the hotel was fabulous, the staff was the best. Great hotel, great location, great setting, great staff!
We were delighted with Palacio de los Patos. It was everything we hoped it would be. Central,pleasing modern decor, interesting building,courtyard garden area. The staff were at the same time attentive and onobtursive. The breakfast buffet was good with local cheeses and meats and divine pastries. room service brought early morning tea very promptly.We ate in the restaurant on two evenings- it was elegant and relaxing and we recommend the tapas selection.
The best part of our stay at the Palacio de los Patos was the food and service in the restaurant - we were completely surprised and delighted by the delicious tapas brought to our room, the excellent buffet breakfast each morning and the dinner we ate one evening in the hotel restaurant. Excellent location in the shopping center of the new city. The staff seemed to be young and inexperienced - polite and tried hard. The problem was the room - minimalism decor was extremely uncomfortable to the point of total discomfort, The rainshower from the room above us came pouring into our room, glass doors were hadardous, not a single draw, no where to put anything away. Designers loved purity but forgot the needs of the guests.
the hotel was beautiul. the service and location were great. I wish I could have stayed here even longer.
The beds were very comfortable It was very noisy - traffic, people shouting, street cleaners all through the night.
The location is incredible. We felt like we were in the heart of Granada without being at the epicenter. You can walk to the Catedral de Granada, the Albaicin and the Alhambra (although that is steep and you might want to taxi). Even without those amazing sites the plazas and winding streets are charming and enough for any tourist. The Hotel is beautiful. One modern building and one classic. Both are kept up. We stayed in the modern building and looked upon the classic. It was done in a way that didn't distract from either building. The staff is friendly. If you've rented a car then you can park it for a small fee. The Food & Beverage department appears to be severely understaffed. The staff works hard but they seem frazzled and their scope of work seems to be too large - indoor and outdoor seating as well as bar tending and bussing.
Very helpful staff and efficient service. Room was very contemporary (in the new part of the hotel). It would be good if they provided some movie channels for the TV. Might also be helpful to provide a local guide, listing some good bars/restaurants close to the hotel etc.
Excellent room (quite 3rd floor - central - new building). Staff were superb.
The old part of the hotel looked spectacular, shame that you didnt get to stay in a room in this part. Very central location. Convenient to walk to all the sites and nightlife Spa was very disapointing, staff were very attentive but the pool was too cold to sit in and relax and the steam room was only big enough for 4 people to sit comfortably. Room was ok but was not keen on the glass walls for the toilet and shower (personal preference) and dissapointed that one of the dressing gowns in the room was ripped.
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving
Good location, helpful reception staff, good breakfast buffet Slightly noisy outside on Saturday night, passing locals and bar not connected to the hotel
Hotel staff was very friendly and helpful.
Kathy at the front desk was fluent in English and helped us in several ways. The floor of our room was not very clean.
the very helpful desk staff that were able to assist us with our stay and provided accurate information about Granada
The location of the Anacapri was off the main boulevards making it quiet in a noisy city. The location is very central to all the sites and easy to reach by bus. The room was very clean, comfortable and nicely decorated. The hotel has pleasant, helpful English speaking staff. Our room was a good size, but I saw others that looked very small. The wi-fi was free because we showed Rick Steve's Travel Guide, otherwise there was a high fee for it. Also, the wi-fi had to be reprogramed several times while we were there...they need to get that fixrd permanently.
This hotel provided us with a great accommodation including a smile from Kathy at no cost!. She looked after our reservation for the Alhambra with a speed and efficiency when we have registered at the hotel and gave us tips on the city tours. What a nice touch to our traveling in Spain! Thank you, Kathy. We have no complains about this hotel in Granada. Enjoyed our stay tremendously.
Staff friendly and helpful. Able to give accurate and useful information about site seeing in Granada No parking. Although did give alternative once we had arrived, would be useful to have that information before arrival.
The hotel is very close to the cathedral and the shopping centre of Granada. It is at walking distance to the old centre of Granada and we only took the bus to the Alhambra because we did not want to make the climb up. Excellent value for money.
The location was excellent. Breakfast coffee poor.
Very centrally located and clean. Has wifi available in lobby free. Front desk staff spoke excellent English and were very helpful when I worked with them. Walls are thin and people are loud late after midnight in this hotel. If you open interior or exterior windows it will be very loud in your room. Bring ear plugs.
Location and views of the City were great, staff in the bar and reception also very helpful The food in the main Restaurant was not really four star ..pity really as the rest of the hotel was
location, clean and comfortable rooms, convenience to sights. no
We were only there one night and the location was not as good as we hoped.
One of the best hotels I have ever visited for such a good price (around 50 eur for a double room), beautifully designed spacious room, excellent view from the 14 floor, big bathroom, excellent location. Pay TV, expensive bar and restaurant.
The view of the Alhambra and Albaicin and mountains from our window was great. Our room was very comfortable and everything worked.
good central position
Excellent hotel in good location, 20 minute walk into town centre or short bus ride on regular service.Staff extremely helpful at all times, can't fault it.
the view was wonderful the bed was hard as arock
The personnel/staff are really nice and the room and bathroom are very confortable and clean.
The location of Hotel Universal was perfect, close to everything. The parking was ideal as we knew our motorbike was secure. The Hotel was close to everything you would need. The Hotel Staff were all polite The Cafeteria downstairs
Good location, very clean and quiet, staying at the hotel was a pleasant experience, I recommend it
It was in a very central part of the town. The entrance lobby looked good. First, booking.com stated that 3 adults+1 child could stay at the room for 40 euros with no charge for the extra bed; however, they charged us an extra 20 euros for the extra bed. Second, the WC was very cramped and the bed covers and pillows were not very clean.
A small room but it was well cleaned. The staff was courteous.
Very nice and spacious rooms. Parking just across the street. Very nice staff. Convenient location.
Very convient for town centre Lift not operating on the last day
The hotel is really in the center Rooms are very small and noisy. Reaching the hotel by car is very difficult: there is a limited traffic zone, with checking cameras, and the hotel is inside
Friendly helpful staff who spoke English made everything very easy. I especially liked the good design of the ensuite room. The hotel's central location was ideal for my purposes. It was very peaceful the first night of my stay. The second night was spoilt by a man talking loudly and constantly for several hours somewhere in the lobby area. I was awake at 5.0am and I first heard him then. I couldn't get back to sleep because of his talking, I think he must have been a staff member, perhaps the night porter, or otherwise someone would surely have told him to be quiet. I didn't want to interfere, as I'm a disabled person and avoid conflict.
very handy for all places of interest road noise during night
Convenience to sites in Granada
Location, location, location
this hotel is in a perfect location for all the sights in granada, the staff were all very helpful, the breakfast was superb and the room modern and clean.
Very Helpful Staff A little too much traffic noise
very very clean. and near by downtown no
a rarely seen "real four star hotel". Design, comfort, cleanliness, perfect location and the most importantly "the high sensitivity and instant problem solving actions on even minor problems and complains", are the positive aspects of the hotel that I liked. good but not excellent buffet breakfast (according to international aspect),
the location was good. clean. the room we got was toward inner side of the building, so there was neither bright sun light nor fresh air. The soundproof was really bad that I can hear voice and toilet sound from the next room and I had to bear every slam of the door in other rooms.
location was great, parking was good but hard to get to. no pool
location,helpful staff,good facilities
Each time I go to Granada, I go to this hotel! The employees are really friendly and this time they reserved me a particularly great room! It was perfect for that week-end because I planned to propose! I was really happy with the room and the whole service!!! Great!!! Because of the location, this is indeed a little bit loud. But the location itself, near from everything, makes it easy to forget.
The hotel is surrounded by bars and pubs, it was impossible to sleep during the weekend starting on Thursday. Drunk people screaming and braking bottles on the street all night long.
Helpful staff and well located. The room was clean and had all the amenities required.
the location, very helpful personnel
The personnel were very friendly and the hotel was cozy and inviting.
Incredible location right next to the Cathedral and the bus stop to Alhambra, Albayzin and the caves
The hotel is ideally located for exploring ‘old’ Granada, is a few hundred metres from the cathedral and our room (501) was overlooked by Alhambra’s Alcazaba .The hotel staff were excellent and parking was convenient and well priced. The hotel is not easy to find despite the instructions provided. Best to find the Plaza Isabel la Catolica (200 metere from the hotel) and ask a taxi driver for instructions
Closeness to the city centre. Its waste water plumbing. Quite poor for a hotel that is so good in other areas. You sometimes get smells from the drains in the bathroom. Rather than trying to tackle the problem, it appears to want to ameliorate it, the installation of a secondary room day, in the case of my room.
Location, helpful staff, modern clean room Lack of coffee making facilities in room
Helpful and friendly staff fantastic location
Staff was very helpful, room clean and the location good:)
nothing special. Receptionists were not very helpful and welcoming on our arrival. Room was too hot and no windows on the outside to air the room. Breakfast was horrible and finally we had to pay for extended checkout, definately overrated!
Location is absolutely fantastic. Also at night there is terrasse with overview to the Cathedral.
Came to visit some friends that were already familiar with the area. -cleaniess of the room -spacious -staff members were great -close to all the cafes, tapas, restaurants and shops -next to the bus stop to see the Alhambra -there are a few signs for the hotel but it could use some more as there are no major streets to it. That's about it.
It is very good in all You are considering Staff : they are professional but could be more friendly and not so formal
the best hotel i have ever stay in, everything was so amazing, i really liked my room, and the hotel is renovated so everything looks perfect...
location was great, bang in the city centre. Good hotel Poor internet access.
everything very good nothing
Really small room. I've requested for a non smoking room and they gave me a smoking one. Window view poor, just in front of a wall. I would have given this hotel 4 stars category. I would have given 2 or 3 stars no more.
central,relatively quiet location,friendly staff,good sized room
Good location, room a bit small but in perfect conditions, large bathroom, and parking
friendly and competent staff, communication in english or french possible, very clean rooms, good breakfast, central location There is only one thing which is inherent to its central location-quite noisy not to be recommended to people to sensitive about that( we had to use ear plugs first and second night afterwards we were too tired:-)))
very comfortable, convenient location, friendly nothing
Excellent location Parking is 5 minutes from the hotel
Amazing location on a beautiful square. Brand new, beautifully designed hotel. Lovely rooms with small balconies overlooking square. Helpful staff. And for the price, it's brilliant. Noise from the square - lots of birds! Would have been nice if breakfast was included, or had at least been offered.
The room at Suites Gran Via was incredibly roomy and comfortable. It was nice to have the separate living area after a few days on the road. Belen was at the reception desk when we arrived and went out of her way to make us feel welcome. We would definitely recommend this hotel.
Modern furniture, bath with window, kitchen (very useful if you travel with children as we did), everything very clean, near to the city centre and to all the sight seeings.
New remodeled room with nice toiletries. Location was very convenient. Quiet. Breakfast was delivered so you couldn't refill coffee. But this was minor and overall, we really enjoyed our stay there.
Staff, evironment, services, location
Beautiful very big room. Friendly staff. Fantastic value for money - only 80 euros for a family of four!!! Superb location. No problems at all. Didn't bother with the breakfast. 9 euros for a coffee and croissant. You can get the same for about 2 euros in the coffee bar next to the hotel.
This is the best hotel or appartment hotel we ever had and we travel quite a lot. It is located in the center of the city, yet very quiet. It is beautifully designed around an inner court in Andalucian style, and the appartment itself is spacious. It is nice and cool, while the sun is burning in Granada. The interior of the rooms is well designed with an impressive bathroom. Very pleasant staff. Quality-price rate is outstanding. No negative comment at all. A 100% rate, or 10 out of 10.
The hotel was very close to the city center. The Suite was modern and large. The Staff was friendly. We had a very nice stay in the Gran Via 44 and Granada is a great city to visit! There was no supermarket close by, which wasn't convenient as we didn't book breakfast. Parking is really difficult. The hotel has 3 places for parking, which are cheaper than the garages in the area. Next time I would let the receptionist know up front that I want to book the hotel parking places.
Its not often I can say everything about a hotel was excellent but with the Suite Gran Via 44 it is. With a family of 4, 2 adults, 2 children, there is not enough hot water.
Location. Space and excellent facilities. Kitchen is nice. Breakfast while expensive is great
The front desk was very attentive and helpful. The location which is a short walk from the centre of Granada and the Alhambra is excellent I think a two bedroom suite should have two bathrooms
Staff was great & very helpful. Included breakfast delivered to room was excellent and timely.
Great central location and comfortable 2 bedroom suite in a beautifully restored building No phone in the room